User's Manual
Table Of Contents
- Cisco WRP500 Administration Guide
- Contents
- 1
- WRP500 Features and Benefits
- Deployment Models
- Local Area Network Guidelines
- Special Requirements for Voice Deployments
- WRP500 Maintenance Operations
- Remote Provisioning
- Configure NAT Mapping
- Configure NAT Mapping with a Static IP Address
- Step 1 Log in as administrator.
- Step 2 Under the Voice menu, click SIP.
- Step 3 In the NAT Support Parameters section, enter the following settings:
- Step 4 Under the Voice menu, click Line 1 or Line 2 to choose the line interface that you want to modify.
- Step 5 In the NAT Settings section, enter the following settings:
- Step 6 Click Save Settings.
- Configure NAT Mapping with STUN
- Step 1 Log in as administrator.
- Step 2 Under the Voice menu, click SIP.
- Step 3 In the NAT Support Parameters section, enter the following settings:
- Step 4 Under the Voice menu, click Line 1 or Line 2 to choose the line interface that you want to modify.
- Step 5 In the NAT Settings section, enter the following settings:
- Step 6 Click Save Settings.
- Determine Whether the Router Uses Symmetric or Asymmetric NAT
- Step 1 Make sure you do not have firewall running on your computer that could block the syslog port (port 514 by default).
- Step 2 Log in as administrator.
- Step 3 To enable debugging, complete the following tasks:
- Step 4 To collect information about the type of NAT your router is using, complete the following tasks:
- Step 5 To enable SIP signaling, complete the following task:
- Step 6 Click Submit.
- Step 7 View the syslog messages to determine whether your network uses symmetric NAT. Look for a warning header in the REGISTER messages, such as Warning: 399 spa "Full Cone NAT Detected.”
- Configure NAT Mapping with a Static IP Address
- Firewalls and SIP
- Configure SIP Timer Values
- Analog Telephone Adapter Operations
- ATA Software Features
- Register to the Service Provider
- Step 1 Log in as administrator.
- Step 2 Under the Voice menu, click Line 1 or Line 2 to choose the line interface that you want to modify.
- Step 3 In the Proxy and Registration section, enter the Proxy.
- Step 4 In the Subscriber Information section, enter the User ID and Password.
- Step 5 Click Submit. The devices reboot.
- Step 6 To verify your progress, perform the following tasks:
- Manage Caller ID Service
- Optimize Fax Completion Rates
- Step 1 Ensure that you have enough bandwidth for the uplink and the downlink.
- Step 2 To optimize G.711 fallback fax completion rates, set the following on the Line tab of your ATA device:
- Step 3 If you are using a Cisco media gateway for PSTN termination, disable T.38 (fax relay) and enable fax using modem passthrough.
- Step 4 Enable T.38 fax on the WRP500 by configuring the following parameter on the Line tab for the FXS port to which the FAX machine is connected:
- Step 5 If you are using a Cisco media gateway use the following settings:
- Fax Troubleshooting
- Step 1 Verify that your fax machine is set to a speed between 7200 and 14400.
- Step 2 Send a test fax in a controlled environment between two ATAs.
- Step 3 Determine the success rate.
- Step 4 Monitor the network and record the following statistics:
- Step 5 If faxes fail consistently, capture a copy of the voice settings by selecting Save As > Web page, complete from the administration web server page. You can send this configuration file to Technical Support.
- Step 7 Identify the type of fax machine connected to the ATA device.
- Step 8 Contact technical support:
- Silence Suppression and Comfort Noise Generation
- Configure Dial Plans
- About Dial Plans
- Edit Dial Plans
- Enter the Line Interface Dial Plan
- Step 1 Start Internet Explorer, connect to the Configuration Utility, choose Voice > Admin Login. If prompted, enter the administrative login provided by the Service Provider. (The default username and password are both admin.)rovided by your Service...
- Step 2 Under the Voice menu, click Line 1 or Line 2, depending on the line interface that you want to configure.
- Step 3 Scroll down to the Dial Plan section.
- Step 4 Enter the digit sequences in the Dial Plan field. For more information, see “About Dial Plans,” on page 11.
- Step 5 Click Submit.
- Reset the Control Timers
- Step 1 Start Internet Explorer, connect to the Configuration Utility, choose Voice > Admin Login. If prompted, enter the administrative login provided by the Service Provider. (The default username and password are both admin.)rovided by your Service...
- Step 2 Under the Voice menu, click Regional.
- Step 3 Scroll down to the Control Timer Values section.
- Step 4 Enter the desired values in the Interdigit Long Timer field and the Interdigit Short Timer field. Refer to the definitions at the beginning of this section.
- Enter the Line Interface Dial Plan
- Secure Call Implementation
- Info page
- System page
- SIP page
- Regional page
- Line page
- Line Enable section
- Streaming Audio Server (SAS) section
- NAT Settings section
- Network Settings section
- SIP Settings section
- Proxy and Registration section
- Subscriber Information section
- Supplementary Service Subscription section
- Audio Configuration section
- Dial Plan section
- FXS Port Polarity Configuration section
- User page
- Setup
- Wireless Configuration
- Security
- Access Restrictions
- Applications and Gaming
- Administration
- Status
REVIEW DRAFT #1—CISCO CONFIDENTIAL
1-10
Cisco WRP500 Administration Guide
Chapter 1 Product Overview and Deployment Guidelines
WRP500 Maintenance Operations
–
Enable Port Fast and Spanning Tree Protocol on the ports to which your voice devices are
connected. The Cisco phones are capable of rebooting in a few seconds and will attempt to
locate network services while a switch port is being blocked by STP after it senses a device
reboot. Enabling Port Fast means that the network will be available to the phones when needed.
If the switch does not provide a way to enable Port Fast, then you must disable Spanning Tree
Protocol.
–
In the administrative web pages for the switch, you should enable QoS and choose DSCP as the
Trust Mode.
WRP500 Maintenance Operations
Due to its unique functions, the WRP500 has unique maintenance operations as compared to other Cisco
Small Business IP telephony devices.
Note For complete instructions about the settings mentioned below, see the WRP500 User Guide.
• Remote Management: For security purposes, remote management is disabled by default.
–
When you first configure the WRP500, connect your administrative computer directly to one of
the LAN ports and enter the default static IP address into your web browser to log on to the
configuration utility.
Note The default LAN IP address of the WRP500 is 192.168.15.1. If another device on the
network has the same IP address, the WRP500 will take the address 192.168.16.1. You can
modify the Local IP Address on the Interface Setup tab > LAN > DHCP Server section.
If you are using the IVR, be aware that this address is NOT the address reported by the 110
option of the IVR. The device does not respond to the 110 option address.
–
If you wish to enable web access and wireless access to the configuration utility, you can use
the Administration tab > Web Access Management section.
• DHCP Server: The DCHP server on LAN ports is enabled by default. This setting is on the Interface
Setup tab > LAN > DHCP Server section.
• System Logging: If you wish to enable system logging, be aware that there are two sets of system
logs: one for the data (router) functions and another for the voice functions.
–
Data (router) logging: See the Administration tab > Log page.
–
Voice logging: See the Voice tab > System page, Miscellaneous Settings section.
• Factory Reset: If you wish to reset your WRP500 to the factory default settings, you can reset the
data (router) settings and the voice settings separately.
Factory reset of data (router) settings: Use one of the following methods:
–
Option 1: Log on to the configuration utility, and then click Administration > Factory Defaults.
Next to Restore Router Factory Defaults, click Yes. Then click Save Settings to begin the
operation.
–
Option 2: Press and hold the reset button located on the side panel for approximately ten
seconds.