Manual

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Service and Support
The services and support programs described in the table below are available as part of the Cisco Desktop Switching Service and
Support solution.
Ordering Information
Model Numbers
• WS-C2950-12: 12 10/100 ports
• WS-C2950-24: 24 10/100 ports
• WS-C2950T-24: 24 10/100 ports + 2 10/100/1000BaseT ports
• WS-C2950C-24: 24 10/100 ports + 2 100BaseFX ports
Service and Support Features Benefits
Rapid Deployment Tools and Service
Total Implementation Solutions • Project management
• Site survey, configuration deployment
• Installation, text, and cutover
• Training
• Major Moves, Adds, Changes
• Design review and product staging
• Supplements existing staff
• Ensures functionality meets needs
• Mitigates risk
Core Service and Support
•TAC
• SMARTnet™ support
• SMARTnet Onsite (OS) support
• 24x7 access to software updates
• Web access to technical repositories
• Telephone support through the Technical
Assistance Center
• Advance replacement of hardware parts
• Enables proactive or expedited issue
resolution
• Lowers cost of ownership by utilizing Cisco
expertise and knowledge
• Minimize network downtime
Advanced Service and Support
Solution Packages
Cisco Business Essential Solution (BES) • Comprehensive solution that includes
Network Supported Accounts (NSA)
Program, ETAC Relationship Manager,
SMARTnet and SMARTnet Onsite support,
Cisco Interactive Mentor (complete library;
five user licenses)
• Maximizes network stability and performance
• Ensures Seamless Change management
• Augments internal networking staff
• Deploys solutions and technologies faster with
less risk
Cisco Business Critical Solution (BCS) • Comprehensive high availability solution that
includes: Complete Business Essential
Solution, Service Delivery Manager,
NSA-High-Availability Services (NSA-HAS)
Program and Network Availability SAL, 24x7
access to ETAC and CIM enterprise-wide
license
• Fully optimize network to achieve business
goals and ahead of competitors
• Increase control over network operations
• Proactively drive high network availability