USER GUIDE Cisco Unified Communications Manager Express for Cisco Unified IP Phone 521SG and 524SG User Guide 1 Overview 2 Operating Your Phone 3 Phone Features Index
1 Overview This guide provides operating instructions, and feature descriptions for the Cisco Unified IP Phone models 521SG and 524SG. The Cisco Unified IP Phone 521SG has a single line and the 524SG has four lines. Physical Description Your Cisco Unified IP phone 521SG and 524SG has soft keys and dedicated buttons, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and access other features.
Name (continued) Description (continued) 8 Volume button Increases or decreases handset, headset, ringer, or speakerphone volume. 9 Mute button Toggles mute on and off. 10 Speaker button Toggles speaker on and off. 11 Headset button Toggles headset on and off. 12 Keypad Functions as a traditional phone keypad. 13 Handset Functions as a traditional handset. Connecting Your Phone This section shows and describes the connectors on your Cisco Unified IP phone.
5 Network port (10/100 WAN) for connecting to the network 6 Handset port 7 Access port (10/100 PC) for connecting your phone to your computer 4
Adjusting the Handset Rest When you connect your phone, you can adjust the handset rest so that the receiver does not slip out of the cradle. To adjust the handset: 1. Set the handset aside and pull the square plastic tab from the handset rest. 2. Rotate the tab halfway. 3. Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest.
Soft Key Function Delete Deletes selected number. Delchr Deletes a character. Dial Dials displayed number. DnD Enables Do-Not-Disturb feature. Down Decreases LCD screen contrast. EditDial Selects number and activates cursor for editing. EndCall Ends current call. Exit Exits from current selection. Flash Provides hookflash functionality for three-way calling and call waiting services provided by the PSTN or Centrex service.
Phone Features This section provides information on using your phone’s features and includes: • Basic—Place a Call, 6 • Additional Options—Place a Call, 7 • Answer a Call, 7 • End a Call, 7 • Hold and Resume a Call, 7 • Mute a Call, 7 • Manage Call Waiting, 8 • Retrieve Voice Messages, 8 • Adjust the Volume for the Current Call, 8 • Adjust the Ring Volume, 8 • Select the Ring Type, 8 • Adjust the Display Contrast, 9 • Divert Incoming Calls, 9 • Park a Call, 9 • Call-Blocking (Toll Bar) Override, 9 • View Mu
• Press the line button for your extension, and then dial. • Press the Speaker button, and then dial. • Press the New Call soft key, and then dial. • If you are using a headset, press the Headset button, and then dial. Or, if is lit, press New Call and enter a number. • Dial the number, and then press the Headset button. • If you have selected a number from a directory, press the Dial soft key.
2. Press Resume. To remove a call from hold on a different line, press the appropriate line. If a single call is holding on this line, the call automatically resumes. If multiple calls are holding, scroll to the appropriate call and press Resume. Mute a Call With Mute enabled, you can hear other parties on a call and they cannot hear you. You can use Mute in conjunction with the handset, headset, or a speakerphone. Press to toggle Mute on, red light will light when active. Press to toggle Mute off.
2. Press 2 for Ring Type, or use the Navigation button to scroll to Ring Type and press Select. 3. Use the Navigation button to scroll through the list of ring types. 4. Press Play to hear samples. 5. Highlight the ring you want, and then press the Select. 6. Press Ok to select your setting. 7. Press Save to save the setting, or press Cancel to exit to the previous menu without changing the setting. 8. Press Exit to return to the main directory menu.
Call-Blocking (Toll Bar) Override Call blocking prevents unauthorized use of phones. It is implemented by matching a pattern of specified digits during a specified time of day and day of week or date. The call-blocking override feature allows individual phone users to override the call blocking that was defined. Note Contact your system administrator for your personal identification number (PIN). To place calls when call-blocking is enabled: 1. Press Login on the Cisco Unified IP phone. 2.
Pick Up Calls To pick up a call that is on hold or a call that is ringing at another extension: 1. Press PickUp. 2. Dial the extension number of the Cisco Unified IP phone that you want to pick up. Call control is transferred to your phone. To selectively pick up a call ringing at a number that belongs to a pickup group: • Press GPickUp. If only one pickup group is defined in the entire Cisco Unified Communications Manager Express system, call control is transferred to your phone.
To join the shared-line call: 1. Highlight the remote-in-use call that you want to join. 2. Press more to navigate to cBarge and press cBarge. Place Call from Your Local Directory To access the local phone directory established by the system administrator: 1. Press the Setup button and select Directory. 2. Press the Navigation Up or Down button or select the Local Directory. 3. Press the Navigation Up or Down button to select the Last, First, or Number field search option. 4.
View Call History To view recent missed, received, or placed calls: 1. Press the Setup button and select Call History. 2. Use the Navigation button to scroll and select the desired call list. Press Select, or: – Press 1 on the keypad for Missed Calls. – Press 2 on the keypad for Received Calls. – Press 3 on the keypad for Placed Calls. 3. Press Exit to return to the previous directory menu. Place a Call from Call History To place a call to a number in the call history list: 1.
Activate Do Not Disturb For visual call alerting and information without audible ringing, use Do Not Disturb (DnD). Calls receive normal call-forward-busy and no-answer treatment. To activate the Do-Not-Disturb feature: 1. Press DnD. 2. A text message indicates that the phone is in Do-Not-Disturb mode. Note Pressing the DnD soft key while the phone is ringing immediately forwards the call to the call-forward destination set on the phone.
Table 1 Features supported in SPCP protocols.
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