User's Guide
Table Of Contents
- Cisco IP Phone 6800 Series Multiplatform Phones User Guide
- Contents
- Your Phone
- The Cisco IP Phone 6800 Series Multiplatform Phones
- New and Changed Features
- New and Changed for Firmware Release 11.2(4)
- New and Changed for Firmware Release 11.2(3)SR1
- New and Changed for Firmware Release 11.2(3)
- New and Changed for Firmware Release 11.2(2)
- New and Changed for Firmware Release 11.2(1)
- New and Changed for Firmware Release 11.1(2)
- New and Changed for Firmware Release 11.1(1)
- Phone Setup
- Sign into Your Extension from Another Phone (Extension Mobility)
- Sign in to a Phone as a Guest
- Set the Profile Rule on the Phone
- Coworker Line Status
- Phone Web Page
- Phone Hardware and Buttons
- Energy Savings
- Additional Help and Information
- Accessibility Features
- Cisco IP Phone 6821 Multiplatform Phones Hearing-Impaired Accessibility Features
- Cisco IP Phone 6841, 6851, and 6861 Hearing-Impaired Accessibility Features
- Cisco IP Phone 6821 Multiplatform Phones Vision-Impaired and Blind Accessibility Features
- Cisco IP Phone 6841, 6851, and 6861 Vision-Impaired and Blind Accessibility Features
- Cisco IP Phone 6821 Multiplatform Phones Mobility-Impaired Accessibility Features
- Cisco IP Phone 6841, 6851, and 6861 Mobility-Impaired Accessibility Features
- Third-Party Accessibility Applications
- Troubleshooting
- Find Information About Your Phone
- View the Customization State on the Phone
- View the Network Status
- View the Phone Status
- View the Status Messages on the Phone
- View the Line Status
- View 802.1X Transaction Status
- View the Reboot History
- Report All Phone Issues
- View Wi-Fi Status Messages on the Phone
- Factory Reset the Phone from Phone Web Page
- Identify Phone Issues with a URL in the Phone Web Page
- Lost Phone Connectivity
- Cisco One-Year Limited Hardware Warranty Terms
- Accessibility Features
- Calls
- Make Calls
- Answer Calls
- Mute Your Call
- Hold Calls
- Forward Calls
- Forward a Call in Specific Situations with the Phone Web Page
- Transfer Calls
- Conference Calls and Meetings
- Page a Group of Phones (Multicast Paging)
- Multiple Lines
- Record a Call
- Call Center Features
- Contacts
- Search for a Contact in Multiple Directories
- Corporate Directory
- Broadsoft Directory
- LDAP Directory
- Instant Message and Presence Contacts
- Personal Address Book
- Add a New Contact to Your Personal Address Book
- Add a New Contact to Your Personal Address Book with Phone Web Page
- Search for a Contact in Your Personal Address Book
- Call a Contact in Your Personal Address Book
- Edit a Contact in Your Personal Address Book
- Remove a Contact from Your Personal Address Book
- Reverse Name Lookup for Incoming and Outgoing Calls
- Recent Calls
- Voicemail
- Settings
- Settings Overview
- User Preferences Menu
- Call Preferences
- Forward Calls in Specific Situations from Your Phone
- Set up Voicemail on Your Phone
- Block Caller ID
- Block an Anonymous Call
- Turn on Do Not Disturb for a Specific Line
- Control the Call Waiting Tone
- Secure a Call
- Set Up an Auto Answer Page
- Enable the Missed Call Shortcut
- Add Multiple Locations for a BroadWorks XSI User
- Audio Preferences
- Screen Preferences
- Attendant Console Preferences
- Call Preferences
- Wi-Fi Settings
- Turn the Wi-Fi On or Off from Your phone
- Turn the Wi-Fi On or Off from the Phone Web Page
- Connect the Phone to a Wi-Fi Manually
- Connect Your Phone to a Wireless Network with WPS
- Set Up a Wi-Fi Profile from the Phone
- Set Up a Wi-Fi Profile from the Phone Web Page
- Delete a Wi-Fi Profile
- Change the Order of a Wi-Fi Profile
- Scan and Save a Wi-Fi Network
- View the Wi-Fi Status
- View Wi-Fi Status Messages on the Phone
- Device Administration Settings
- Phone Web Page Preferences
- Restart Your Phone
- Accessories
- Product Safety and Security
- Safety and Performance Information
- Compliance Statements
- Cisco Product Security Overview
- Important Online Information
Procedure
Step 1 Press Agt status.
Step 2 Highlight the Unavailable status.
Step 3 Press Select.
Step 4 Press Agt status.
Step 5 Highlight the Available status.
Step 6 Press Select.
Step 7 Highlight the Wrap-up status.
Step 8 Press Select.
Accept a Call Center Call
When you sign into the phone as a call center agent and your phone status is set to available, your phone are
ready to accept call center calls. Before you answer a call, you see information about the call.
Procedure
Step 1 When you receive a call, you will see the call information page, press Back to exit and then press Answer to
accept it.
Step 2 Press Call Info to see the call details.
Step 3 At the end of the call, press End call.
Hold an Agent Call
When you are on a call center call, you can put the caller on hold and return to the call. While the call is held
for a long time, you will hear a reminder tone and a ring splash on the phone screen.
Procedure
Step 1 Press Hold.
Step 2 When you are ready to return, select the held call and press Resume.
Set a Disposition Code While on a Call Center Call
You can assign a disposition code to an active customer call or after you set your status to Wrap-up after a
call. Disposition codes are quick labels that you apply to call records to describe a call. It is an easy way to
label calls and keep track of customer contact history so that no details about the call are missed.
Cisco IP Phone 6800 Series Multiplatform Phones User Guide
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Calls
Accept a Call Center Call
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