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OL-22883-01

QUICK REFERENCE

Cisco Unified

Communications Manager Express

Quick Reference Card for Cisco

Unified IP Phones 6901 and 6911

Quick reference is intended for Cisco Unified

IP phone users who are already familiar with

their phones. For details on your phones and

phone features, see the user guide.

Note Because of differences in phone

models and features, not all

procedures and soft keys

described here apply to all

phones.

Using the Quick Reference Card

• Complete numbered items in sequence.

• Choo

se only one bulleted item.

• Bold terms identifies s

oft keys.

Place a Call

• Lift handset and dial number.

• Dial

number and then lift the handset.

• Press line button for your ex

tension, dial the

number, and then lift the handset.

• Press the Sp

eaker button, and then dial the

number.

Answer a Call

• Lift the handset.

• If

you are using the speakerphone, press

Speaker.

End a Call

• Hang up the handset.

• If

you are using a speakerphone, press the

Speaker button.

Redial a Number

• Press the Redial button .

• T

o place the call, get a dial tone on the line,

then press the Redial button.

Hold a Call

Hold

• Press Hold button.

• T

o put a call on hold, press the Hold button

The line button flashes green.

Resume a call

• To resume the call, press the flashing green line

button.

Transfer a Call

• Hookflash is used to transfer calls from the

Cisco Unified IP Phone 6901.

• Th

e Transfer button is used to transfer

calls from the Cisco Unified IP Phone 6911.

• (For

Cisco Unified IP Phone 6911 only.) Direct

Transfer allows you to connect two calls to

each other (without remaining on the line

yourself).

Transfer a Call to Another Number Using the

Hookflash

(For Cisco Unified IP Phone 6901 only.)

• V

erify that you are on an active call (not on

hold).

• Press and

release the hookswitch to get a dial

tone.

• Enter the tran

sfer recipient’s phone number.

• W

ait for the recipient to answer. (Or, skip to

Step 5 while the call is ringing.)

• Han

g up. The transfer is complete.

Place a Conference Call Using the

Hookflash

For Cisco Unified IP Phone 6901 only.)

1. V

erify that you are on an active call (not on

hold).

2. Press and

release the hookswitch to get a dial

tone.

3. Dia

l the party’s number.

4. W

ait for the recipient to answer. (Or, skip to

Step 5. while the call is ringing.)

5. Press and

release the hookswitch again.

6. A co

nference with three participants is created.

Set up a Conference

(For Cisco Unified IP Phone 6911 only.)

1. V

erify that you are on an active call (not on

hold).

2. Press the C

onference button .

3. Enter the phone number for the par

ty you

want to add to the conference.

4. W

ait for the party to answer (or skip to Step 5.

while the call is ringing).

5. Press the C

onference button again.

The conference begins.

Repeat these steps to add more parties, if

desired.

Check for Voice Messages

To check for voice messages:

• Look

for a solid red light on your handset.

You can configure the visual message waiting

mp using your User Options web pages.

• Listen for a

stutter tone when you lift the

handset.

You can configure the audible messag

e waiting

lamp using your User Options web pages.

Listen to Voice Messages

(For Cisco Unified IP Phone 6911 only.)

• Pres

s the Messages button, then follow the

voice prompts to listen to your messages.

(For Cisco Unified IP Phone 6901 only.)

• U

sing the keypad, dial the voice mail access

number (provided by your system

administrator), then follow the voice prompts

to listen to your messages.

Shared Lines

Shared lines allow you to use one phone number

for multiple phones.

You might have a shared line if you have multiple

ones and want one phone number, share

call-handling tasks with co-workers, or handle

calls on behalf of a manager.

For example, if you share a line with a co-worker:

• W

hen a call comes in on the shared line:

–

Your phone rings and the line button

flashes amber.

Summary of content (30 pages)

PAGE 1
• Press line button for your extension, dial the number, and then lift the handset. Transfer a Call to Another Number Using the Hookflash • Press the Speaker button, and then dial the number. (For Cisco Unified IP Phone 6901 only.) • Verify that you are on an active call (not on hold). Answer a Call QUICK REFERENCE • Press and release the hookswitch to get a dial tone. • Lift the handset. • If you are using the speakerphone, press Speaker. End a Call • Enter the transfer recipient’s phone number.
PAGE 2
– Your co-worker’s phone rings and the line button flashes amber. • If you answer the call: – Your line button turns green. – Your co-worker’s line button turns red. When button is red, that line cannot be used to barge in on the call or used to make another call. • If you put the call on hold: – Your line button flashes green – Your co-worker’s line button flashes red. When the line flashes red, your co-worker can pick up the call.
PAGE 3
Marywood University Cisco 6901 Phone Instructions Page 1 of 2 Summer 2012 Version 1 1. General Phone Settings Setup – e.g. Greeting, Voicemail, Personal Settings, etc. a. Dial ext. 8444 b. Enter 12345 as the pre-assigned temporary password (press # to confirm) c. Follow operator instructions (remember to select # to confirm) 2. The Cisco voice will instruct you to Record your name to identify you to other callers a.
PAGE 4
Marywood University Cisco 6901 Phone Instructions Page 2 of 2 Summer 2012 Version 1 6. Checking Voice Mail from Another Extension other than your own a. Dial ext. 8444 b. Select the asterisk * key c. You are prompted to enter your id # (which is your extension e.g. x4304) d. Select the pound # key to confirm e. After the prompt, enter your password, select the pound # key to confirm f. Follow Operator Options – e.g. To hear new messages press 1 7. Checking Voice Mail from Outside Line a.
PAGE 5
USER GUIDE Cisco Unified IP Phones 7942G and 7962G for Cisco Unified Communications Manager Express Version 7.
PAGE 6
1 Overview This guide provides phone operating instructions, and feature descriptions for the Cisco Unified IP Phone multiline models 7942G and 7962G. The 7942G has two lines and the 7962G has six lines. Physical Description 2 1 3 16 1 4 5 6 7 8 15 1 14 13 12 11 10 137503 9 Name Description Line or speed-dial button Opens new line, speed-dials phone number, or ends call.
PAGE 7
9 Name (continued) Description (continued) Volume button Increases or decreases handset, headset, ringer, or speakerphone volume. 10 Speaker button Toggles speaker on and off. 11 Mute button Toggles mute on and off. 12 Headset button Toggles headset on and off. 13 Navigation button Scrolls through text and selects features that are displayed on the LCD screen. 14 Keypad Functions as traditional telephone keypad. 15 Soft keys buttons Engages functions visible on corresponding LCD tabs.
PAGE 8
Connecting Your Phone This section shows and describes the connectors on your Cisco Unified IP phone.
PAGE 9
Adjusting the Handset Rest When you connect your phone, you can adjust the handset rest so that the receiver does not slip out of the cradle. To adjust the handset: 1. Set the handset aside and pull the square plastic tab from the handset rest. 2. Rotate the tab halfway. 3. Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest.
PAGE 10
2 Operating Your Phone This section describes how to operate your Cisco Unified IP phone and includes information on soft keys and phone features. Note Because there are differences in phone and site configurations, not all features described here might apply to your phone. Consult your system administrator for more information. Soft Key Descriptions Your Cisco Unified IP phone is equipped with soft keys for call features and options.
PAGE 11
Soft Key Function Redial Redials last number dialed. RmLstC Removes Last Participant from the Conference Call. Resume Returns to active call. Save Saves last change. Search Initiates search in local directory. Select Selects highlighted option. Trnsfer Transfers active calls to another extension. TrnsfVM Transfers a call to voice mail. Up Increases LCD screen contrast. Place a Call Use one of the following methods to place a call: • Lift the handset and dial the number.
PAGE 12
Hold a Call To place a call on hold while on the call: • Press the Hold soft key. To retrieve a held call: • Press the Resume soft key. – If multiple calls are on hold, use the Navigation button to select the desired call before you press Resume. – If multiple calls on multiple lines are on hold, press the line button for the line that you want to pick up. The active call on the other line is automatically put on hold.
PAGE 13
Note When you have one or more new messages, the message-waiting indicator (MWI) on your handset is lit. The MWI works only if the MWI is configured on your phone. Note Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, see the documentation for your voice message service. Adjust the Volume for the Current Call To adjust the handset, speakerphone, or headset volume for the current call: 1.
PAGE 14
Forward Incoming Calls To forward any incoming call to the call-forward destination, for example voice mail, preset on the Cisco Unified IP phone: • Press the DnD soft key. Note If the call-forward destination is not set, pressing the DnD soft key disables the ringer. Park a Call (SCCP) Call park allows a user to place a call on hold at a designated parking slot from which the call can be retrieved by anyone on the system. Note Contact your system administrator for your call park slot number.
PAGE 15
• Press the GPickUp soft key. If only one pickup group is defined in the entire Cisco Unified Communications Manager Express system, control of the call is transferred to your phone. • If the ringing telephone and your phone are in the same pickup group, press the asterisk (*) to transfer control of the call to your phone. If the ringing telephone and your phone are in different pickup groups, dial the pickup group number where the phone is ringing to transfer control of the call to your phone.
PAGE 16
To Make a Priority (Precedence) Call: Enter the MLPP access number (provided by your system administrator) followed by the precedence level (0-4) and the phone number. Note If you enter an invalid MLPP access number, a verbal announcement alerts you of the error. To Answer an MLPP Call: End an active call (if necessary) and answer the MLPP call. If the active call has lower precedence than the incoming call, the active call is preempted.
PAGE 17
2. Dial the number to which you want to transfer the call. 3. Wait for the call to be answered. Speak to the transfer recipient. Then press the Trnsfer button or hang up the handset. 4. If the transfer fails, press the Resume soft key to return to the original call. Transfer to Voice Mail 1. Press TrnsfVM. 2. Enter the recipient’s extension number and press TrnsfVM again. Cancel Transfer 1. To cancel your consultative call-transfer attempt: – Press the EndCall soft key. 2.
PAGE 18
Place a MeetMe Conference Call To Place a MeetMe conference call: 1. Obtain a MeetMe conference number from your system administrator 2. Distribute the MeetMe conference number to all the participants. 3. Go offhook, press the MeetMe soft key, and dial the MeetMe conference number. All other participants join the meeting by dialing into the MeetMe conference number. 4. To end the MeetMe conference call, all participants must hang up the handset or press the EndCall soft key.
PAGE 19
– If a phone that is using the shared line has Privacy enabled, call information and Barge/cBarge soft keys do not appear on the other phones that share the line. Hold a Shared-Line Call (SIP) User can put calls on a shared line on hold like calls on a non shared line. To place a call on hold while on a shared-line call: • Highlight the call that you want to put on hold. • Press the Hold soft key. Resume a Shared Line Call (SIP) User can resume a non-private call placed on hold on a shared line call.
PAGE 20
7. Press the Dial soft key to dial the selected number. Program Personal Speed-Dial Buttons After a system administrator defines one or more speed-dial instances for a Cisco Unified IP phone, you can reprogram numbers that are not locked or program numbers into an instance that has an empty dial string: 1. Select an available phone line by lifting the handset, pressing the NewCall soft key, or pressing a line button. Listen for the dial tone. 2. Press the pound key (#). 3.
PAGE 21
Switch an in-progress Call from a Remote Destination Phone to Your Desktop Phone 1. Press Resume on your desk phone and start talking on your desk phone. 2. Hang up the call on your remote phone to disconnect the phone. Change Your Remote Destination Phone Number You can replace the existing remote destination phone number with a new phone number. To change the existing remote destination phone number: 1. Press Services button and select My Phone Apps. 2. Select Single Number Reach. 3.
PAGE 22
Use the Intercom Feature Cisco Unified Communications Manager Express supports intercom functionality for one-way and press-to-answer voice connections using a dedicated pair of intercoms on two phones that speed-dial each other. To use the intercom feature: 1. Press the Speaker button and get the dial tone. 2. Press the speed dial key or dial the directory number to start the intercom call.
PAGE 23
Place a Call from Your Personal Speed-Dial To place a call from your Personal Speed-Dial using My Phone Apps: 1. Log-in to Extension Mobility. 2. Select My Phone Apps and scroll down to Personal Speed Dial. 3. Select Personal Speed Dial. 4. Add a Label and Number. 5. Go back to My Phone Apps and press Reset Phone. You Personal Speed-Dial number appears on the phone display screen.
PAGE 24
3 Phone Features Index This section provides an alphabetical list of features for your Cisco Unified IP phone. Features supported in both SIP and SCCP protocols are marked as “Supported” and features not supported in either one of the protocols are marked as “Not Supported”. However, there are differences in how the feature works based on the call protocol. Table 1 Features (with page number references) Supported in SIP and SCCP Protocols.
PAGE 25
Table 1 Features (with page number references) Supported in SIP and SCCP Protocols.
PAGE 26
Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Asia Pacific Headquarters Cisco Systems, Inc. 168 Robinson Road #28-01 Capital Tower Singapore 068912 www.cisco.com Tel: +65 6317 7777 Fax: +65 6317 7799 Europe Headquarters Cisco Systems International BV Haarlerbergpark Haarlerbergweg 13-19 1101 CH Amsterdam The Netherlands www-europe.cisco.
PAGE 27
Marywood University Cisco 7962 Phone Instructions Page 1 of 4 Summer 2012 Version 1 1. General Phone Settings Setup – e.g. Greeting, Voicemail, Personal Settings, etc. a. Select the Messages button on the phone or dial 8444 b. Enter 12345 as the pre-assigned temporary password (press # to confirm) c. Follow operator instructions (remember to select # to confirm) 2. The Cisco voice will instruct you to Record your name to identify you to other callers a.
PAGE 28
Marywood University Cisco 7962 Phone Instructions Page 2 of 4 Summer 2012 Version 1 6. Checking Voice Mail from Another Extension other than your own a. b. c. d. e. f. Select the Messages Button or dial 8444 Select the asterisk * key You are prompted to enter your id # (which is your extension e.g. x4304) Select the pound # key to confirm After the prompt, enter your password, select the pound # key to confirm Follow Operator Options – e.g. To hear new messages press 1 7.
PAGE 29
Marywood University Cisco 7962 Phone Instructions Page 3 of 4 Summer 2012 Version 1 11. Transferring Voice Mail Message from your voicemail to another user a. Listen to voice mail message b. Press 5 to Forward c. By default the system wants you to spell the user you want to forward the message to >>>Press ## to switch to extension numbers, if desired d. Enter the extension of the user you want to forward the message e. After forwarding you can save or delete your copy of the call 12.
PAGE 30
Marywood University Cisco 7962 Phone Instructions Page 4 of 4 Summer 2012 Version 1 18. Making Long Distance Calls a. Dial the long distance number (Dial “9” for an outside line, dial “1” and the number) b. If prompted to enter a PIN, follow the on-screen instructions 19. Meet Me Conference – up to 16 Marywood University phones can be conferenced together a. One person must act as the host – I.