Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
Common Phone Tasks Softkeys Place a call Go off-hook before or after dialing a number. All Calls Lists all missed, placed, and received calls. Redial a number Press Redial. Answer Answer a call. Switch to handset during a call Pick up the handset. Apply Confirm a ringtone selection. Call Initiate a call. Switch to speaker or Press or , headset during a call then hang up the handset. Callback Receive notification when a busy extension becomes available.
Phone Screen Icons New Call Make a new call. OK Confirm a selection. OPickup Answer a call that is ringing in an associated group. Park Store a call. Play Play ringtone. Connected call PickUp Answer a call that is ringing on another phone in your group. Incoming call Redial Redial the most recently dialed number. Missed call Remove Remove a conference participant or an entry.
Contents Your Phone 1 Cisco Unified IP Phone 6921 1 Phone Connections 1 Buttons and Hardware 3 Phone Screen 5 Footstand 5 Higher Viewing Angle 7 Lower Viewing Angle 8 Handset Rest 9 Cisco Unified IP Phone 6941 10 Phone Connections 10 Buttons and Hardware 12 Phone Screen 15 Footstand 15 Higher Viewing Angle 17 Lower Viewing Angle 18 Handset Rest 19 Cisco Unified IP Phone 6961 20 Phone Connections 20 Buttons and Hardware 22 Phone Screen 24 Footstand 24 Higher Viewing Angle 26 Lower Viewing Angle 27 Handset Re
View Call History 30 View Call Record Details 30 Filter Call History 30 Dial From Call History 30 Clear Call History 31 Delete Call Record From Call History 31 Preferences 32 Ring Tones 32 Contrast 32 Services 33 Access Services 33 Phone Information 33 View Phone Information 33 Administrator Settings 34 Contacts 35 Phone Contacts 35 Corporate Directory 35 Search for and Dial a Contact 35 Search for and Dial a Contact While on a Call 36 Personal Directory 36 Personal Directory Options 37 Fast-Dial Codes with
Set up a Call Back Notification 44 Call Forward All 44 Forward Calls on a Primary Line 45 Call Park 45 Park and Retrieve a Call Using Park 46 Park and Retrieve a Call Using Assisted Directed Call Park 46 Park and Retrieve a Call Using Manual Directed Call Park 46 Call Pickup 47 Answer a Call Using Pickup 47 Answer a Call Using Group Pickup and a Group Pickup Number 47 Answer a Call Using Group Pickup and a Phone Number 48 Answer a Call Using Other Pickup 48 Call Waiting 48 Respond to a Call Waiting Notifica
Swap Between Held and Active Calls on Multiple Lines 53 Put a Call on Hold by Answering a New Call on Another Line 53 Determine if a Shared Line is on Hold 53 Hold Reversion 53 Respond to a Hold Reversion Notification 54 Hunt Groups 54 Sign In and Out of a Hunt Group 54 Intercom 54 Place an Intercom Call 54 Receive an Intercom Call 55 Line Status 55 Line Status Indicators 55 Malicious Call Identification 56 Trace a Suspicious Call 56 Meet Me 56 Host a Meet-Me Conference 56 Join a Meet-Me Conference 56 Mobil
Place a Call with a Speed-Dial Code 61 Transfer 61 Transfer a Call to Another Number 61 Use Direct Transfer to Connect Calls Across Lines 62 Swap Between Calls Before Completing a Transfer 62 Web Dialer 62 Use Web Dialer with Cisco Directory 62 Use Web Dialer with Another Online Corporate Directory 62 Set Up, View, or Change Web Dialer Preferences 63 Sign Out of Web Dialer 63 User Options 64 User Options Web Pages 64 Sign In and Out of User Options Web Pages 64 Device 65 Select a Device From the User Option
Change the Language for Your User Options Web Pages 71 Change the Language for Your Phone Display 71 Directory 71 Personal Address Book 72 Add a New PAB Entry 72 Search for a PAB Entry 72 Edit a PAB Entry 72 Delete a PAB Entry 72 Assign a Feature Button for Personal Address Book 72 Fast Dials 73 Assign a Feature Button for Fast Dial 73 Assign a Fast Dial Code to a PAB Entry 73 Assign a Fast Dial Code to a Phone Number Without Using a PAB Entry 74 Search for a Fast Dial Entry 74 Edit a Fast Dial Phone Number
Accessibility Features 81 Hearing Impaired Accessibility Features 81 Vision Impaired and Blind Accessibility Features 85 Mobility Impaired Accessibility Features 87 Additional Information 90 Warranty 91 Cisco One-Year Limited Hardware Warranty Terms 91 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.
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Your Phone Cisco Unified IP Phone 6921 The Cisco Unified IP Phone 6921 provides these features: • Phone connections • Buttons and hardware • Phone screen • Footstand • Handset rest Phone Connections For your phone to work, it must be connected to the corporate IP telephony network. Your system administrator can help you connect your phone. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.
1 3 7 2 6 192762 5 4 1 DC adaptor port (DC48V). 5 Access port (10/100 PC) connection. 2 AC-to-DC power supply (optional). 6 Handset connection. 3 AC power wall plug (optional). 7 Analog headset connection (optional). 4 Network port (10/100 SW) connection. IEEE 802.3af power enabled.
Your Phone Buttons and Hardware 1 2 17 3 16 4 15 5 14 6 7 1 /.@ 2 ABC DEF 3 1 6 2 8 4 13 GHI 7 PQRS 5 JKL 8 TUV MNO 9 9 WXYZ 0 192525 10 12 11 1 Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red). 2 Phone screen Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings.
4 Transfer button Transfers a call. 5 Conference button Creates a conference call. 6 Hold button Places an active call on hold. 7 Navigation bar and Select button The Navigation bar allows you to scroll through menus and highlight items. When phone is on-hook, displays phone numbers from your Placed Call listing (up arrow) or your speed dials (down arrow). The Select button (in the middle of the Navigation bar) allows you to select a highlighted item.
Your Phone 13 Volume button Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook). 14 Messages button Auto-dials your voicemail system (varies by system). 15 Applications button Opens/closes the Applications menu. Use it to access call history, user preferences, phone settings, and phone model information. 16 Contacts button Opens/closes the Directories menu. Use it to access personal and corporate directories. 17 Handset Phone handset.
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Your Phone Higher Viewing Angle Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.
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Your Phone Handset Rest Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you might need to adjust the handset rest to ensure that the receiver will not slip out of the cradle. 2 3 192897 1 1 Remove the handset from the cradle and pull the plastic tab from the handset rest. 2 Rotate the tab 180 degrees. 3 Hold the tab between two fingers, with the corner notches facing you. Make sure the tab lines up evenly with the slot in the handset cradle.
Cisco Unified IP Phone 6941 The Cisco Unified IP Phone 6941 provides these features: • Phone connections • Buttons and hardware • Phone screen • Footstand • Handset rest Phone Connections For your phone to work, it must be connected to the corporate IP telephony network. Your system administrator can help you connect your phone.
Your Phone 1 3 7 2 6 192762 5 4 1 DC adaptor port (DC48V). 5 Access port (10/100 PC) connection. 2 AC-to-DC power supply (optional). 6 Handset connection. 3 AC power wall plug (optional). 7 Analog headset connection (optional). 4 Network port (10/100 SW) connection. IEEE 802.3af power enabled. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.
Buttons and Hardware 1 2 3 17 4 16 5 15 6 14 7 8 1 /.
Your Phone 1 Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red). 2 Phone screen Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings.
8 Navigation bar and Select button The Navigation bar allows you to scroll through menus and highlight items. When phone is on-hook, displays phone numbers from your Placed Call listing (up arrow) or your speed dials (down arrow). The Select button (in the middle of the Navigation bar) allows you to select a highlighted item. 9 Headset button Toggles the headset on or off. When the headset is on, the button is lit. 10 Speakerphone button Toggles the speakerphone on or off.
Your Phone Phone Screen 1 Header Displays date, time, and directory number. 2 Line text label with icon Displays text label and icon for phone or intercom line, speed-dial numbers, or services, depending on your configuration. 3 Primary line details and other phone information Displays line label and call details for the primary line, and other phone information such as placed calls, speed dials, and phone menu listings.
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Your Phone Higher Viewing Angle Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.
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Your Phone Handset Rest Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you might need to adjust the handset rest to ensure that the receiver will not slip out of the cradle. 2 3 192897 1 1 Remove the handset from the cradle and pull the plastic tab from the handset rest. 2 Rotate the tab 180 degrees. 3 Hold the tab between two fingers, with the corner notches facing you. Make sure the tab lines up evenly with the slot in the handset cradle.
Cisco Unified IP Phone 6961 The Cisco Unified IP Phone 6961 provides these features: • Phone connections • Buttons and hardware • Phone screen • Footstand • Handset rest Phone Connections For your phone to work, it must be connected to the corporate IP telephony network. Your system administrator can help you connect your phone.
Your Phone 1 3 7 2 6 192617 5 4 1 DC adaptor port (DC48V). 5 Access port (10/100 PC) connection. 2 AC-to-DC power supply (optional). 6 Handset connection. 3 AC power wall plug (optional). 7 Headset connection (optional). 4 Network port (10/100 SW) connection. IEEE 802.3af power enabled. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.
Buttons and Hardware 1 2 17 3 16 4 15 5 14 6 7 1 /.@ 4 13 GHI 7 PQRS 2 ABC 5 JKL 8 TUV 8 3 DEF 6 MNO 9 9 WXYZ 0 192527 10 12 11 1 Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red). 2 Phone screen Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings.
Your Phone 4 Transfer button Transfers a call. 5 Conference button Creates a conference call. 6 Hold button Places an active call on hold. 7 Navigation bar and Select button The Navigation bar allows you to scroll through menus and highlight items. When phone is on-hook, displays phone numbers from your Placed Call listing (up arrow) or your speed dials (down arrow). The Select button allows you to select a highlighted item.
12 Mute button Toggles the microphone on or off. When the microphone is muted, the button is lit. 13 Volume button Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook). 14 Messages button Auto-dials your voice messaging system (varies by system). 15 Applications button Opens/closes the Applications menu. Use it to access call history, user preferences, phone settings, and phone model information. 16 Contacts button Opens/closes the Directories menu.
Your Phone 2 1 194406 CISCO 1 Footstand slots for a higher viewing angle 2 Footstand slots for a lower viewing angle Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.
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Your Phone Lower Viewing Angle Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.
Handset Rest Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you might need to adjust the handset rest to ensure that the receiver will not slip out of the cradle. 2 3 192897 1 1 Remove the handset from the cradle and pull the plastic tab from the handset rest. 2 Rotate the tab 180 degrees. 3 Hold the tab between two fingers, with the corner notches facing you. Make sure the tab lines up evenly with the slot in the handset cradle.
Applications Phone Applications Phone applications allow you to access the following: • Call History • Preferences • Services • Phone Information • Administrator Settings (For system administrators only.) Call History Call History allows you to view information about the last 150 calls on your phone. A call icon is displayed to indicate the type of call: • Received • Placed • Missed The caller ID is displayed with the call icon. If the caller ID is unavailable, then the phone number is displayed.
View Call History 1. Press the Applications button . 2. Select Call History. (Use the Navigation bar and button to scroll and select.) 3. Select All Lines or the line that you want to view. 4. Press the softkey to return to the Call History screen. View Call Record Details 1. Press the Applications button . 2. Select Call History. (Use the Navigation bar and button to scroll and select.) 3. Select All Lines or the line that you want to view. 4.
Applications Edit Number From Call History 1. Press the Applications button . 2. Select Call History. (Use the Navigation bar and button to scroll and select.) 3. Select All Lines or the line that you want to view. 4. Select the call you want to edit. 5. Press the EditDial softkey (you may need to press the more softkey first). 6. Press the >> softkey to move the cursor to the right and press the << softkey to move the cursor to the left. 7. Press the softkey to delete numbers. 8.
Preferences Preferences allows you to set these user preferences: • Ring Tone • Contrast Ring Tones You can customize how your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone. Change Ringtone for a Line 1. Press the Applications button . 2. Select Preferences. (Use the Navigation bar and button to scroll and select.) 3. Select Ringtone. 4. Select a ringtone. 5. Press the Play softkey to play a sample. 6.
Applications Services Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). The services available for your phone depend on the phone system configuration and the services you are subscribed to. For more information, see your system administrator. Access Services 1. Press the Applications button . 2. Select Services. (Use the Navigation bar and button to scroll and select.) 3. Select the service you want to access. 4.
Administrator Settings For information on accessing and changing the Administrator Settings, see your system administrator.
Contacts Phone Contacts The Cisco Unified IP Phones 6921, 6941, and 6961 provide you with access to corporate and personal contacts using these directories: • Corporate Directory • Personal Directory Corporate Directory The corporate directory contains corporate contacts that you can access on your phone. Your system administrator sets up and maintains the directory. You can dial calls from your corporate directory in two ways: • When you are not on another call. • When you are on another call.
– Press the Speakerphone button – Press the Headset button . . – Pick up the handset. Search for and Dial a Contact While on a Call 1. Press the Contacts button . 2. Select Corporate Directory. (Use the Navigation bar and button to scroll and select.) 3. Select any of these criteria to search for a co-worker: – First name – Last name – Number 4. Enter the information, then select Search > Dial. 5.
Contacts Personal Directory Options From your phone, you can use personal directory options to: • Sign in and out • Add an entry • Search for an entry • Dial a number • Delete an entry • Edit an entry Sign In and Out of Personal Directory 1. Press the Contacts button . 2. Select Personal Directory. (Use the Navigation bar and button to scroll and select.) 3. Enter your user ID and PIN (provided by your system administrator), then press the Submit softkey. 4. Select the Exit softkey, twice, to sign out.
3. Choose any of the following criteria to search for an entry. (Use the Navigation bar and button to scroll and select.) – First name – Last name 4. Enter the search criteria information, then press the Submit softkey. The name displays. 5. Press the Select softkey. Dial a Number from Personal Directory 1. Sign in to Personal Directory and search for an entry. (Use the Navigation bar and button to scroll and select.) 2. Select the number that you want to dial. 3.
Contacts Fast-Dial Codes with Personal Directory Using the phone, you can: • Assign a fast-dial code to a Personal Directory entry • Place a call using a fast-dial code • Delete a fast-dial code Assign a Fast-Dial Code to a Personal Directory Entry 1. Sign in to Personal Directory. (Use the navigation bar and button to scroll and select.) 2. Enter the name information and press the Submit softkey. 3. Select the name, then press the FastDial softkey. 4. Select a number and press the Select softkey. 5.
Messages Voice Messages Voice messages are stored on your voicemail system. Your company determines the voicemail system your phone uses. You can: • Personalize your voicemail • Check for voice messages • Listen to voice messages Personalize Your Voicemail Press the Messages button , then follow the voice prompts. Check for Voice Messages Check for voice messages in any of these ways: • Look at the visual message indicator lamp on your handset.
Messages Related Topics • Change the Voice Message Indicator Setting Per Line, page 66 • Change the Audible Voice Message Indicator Setting Per Line, page 67 Listen to Voice Messages There are two ways you can listen to voice messages: • Press the Messages button to listen to voice messages left on any line. • Press a line button, then press Messages to hear only the voice messages for that line. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.
Calling Features Feature Buttons and Softkeys Depending upon how your system administrator sets up your phone, some features included in this guide might not be available to you. This table provides information about some of the features that are available on dedicated feature buttons, and some of the features that are set up by your system administrator either on programmable feature buttons or softkeys.
Calling Features Feature Name Dedicated Feature Button Programmable Feature Button Softkey Mute X Other Pickup X X Privacy X Quality Reporting Tool (QRT) X Redial X X Speed Dial X X Speed Dial Line Status X Transfer X X Auto Answer Auto Answer prompts your phone to automatically answer incoming calls after one ring. Your system administrator sets up Auto Answer to work with either your speakerphone or headset.
Set up a Call Back Notification 1. Press the Callback softkey while listening to the busy tone or ring sound. A confirmation screen displays on the phone. 2. Press the Exit softkey to return to the main screen, if desired. Your phone alerts you when the line is free. 3. Press the Dial softkey to place the call again, if desired. Call Forward All Call Forward All allows you to forward calls on your phone to another number. For your primary line, you can set up Call Forward All directly on your phone.
Calling Features Forward Calls on a Primary Line 1. Press the Fwd All softkey. 2. Enter the target phone number. (Depending on how your voicemail system is set up, you may be able to press the Messages button to forward all calls to voicemail.) Visual confirmation displays on your screen for as long as the feature is enabled. 3. To cancel call forwarding, press Fwd OFF. To forward calls on other lines, go to your User Options Web pages.
Park and Retrieve a Call Using Park 1. During a call, press the Park softkey. Your phone displays the call park number where the system stored your call. 2. Note the call park number displayed on your phone screen. You will use the number to retrieve the call. 3. Hang up. You have a limited time to retrieve a parked call before it reverts to ringing at the original number. 4. From any other Cisco Unified IP Phone in your network, enter the call park number to retrieve the call.
Calling Features Call Pickup Call Pickup allows you to answer a call that is ringing on a co-worker’s phone by redirecting the call to your phone. You might use Call Pickup if you share call-handling tasks with co-workers. There are three ways you can pick up a call: • Pickup—Allows you to answer a call that is ringing on another phone within your call pickup group. If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been ringing for the longest time).
2. Enter the group pickup number. If your phone supports auto-pickup, you are now connected to the call. 3. If the call rings, press the Answer softkey to connect to the call. Answer a Call Using Group Pickup and a Phone Number 1. Press the GPickup softkey. If you have multiple lines and want to pick up the call on a non-primary line, first press the desired line button, then press GPickup. 2. Enter the number of the phone line with the call that you want to pick up.
Calling Features Codes Codes allow you to place a call using a billing or tracking code. Your phone supports two types of codes (provided by your administrator): • Client Matter Codes (CMC) require you to enter a code to specify that the call relates to a specific client matter. Your administrator can assign client matter codes to customers, students, or other populations for call accounting and billing purposes. • Forced Authorization Codes (FAC) allow you to manage call access and accounting.
Add Another Party to Your Call to Create a Conference 1. Verify that you are on an active call (not on hold). 2. Press the Conference button . 3. Enter the phone number for the party you want to add (or press a speed-dial button). 4. Wait for the party to answer (or skip to step 5 while the call is ringing). 5. Press the Conference button again. The conference begins. Repeat these steps to add more parties, if desired.
Calling Features Divert Divert allows you to send an active or ringing call to your voicemail system or to a predetermined phone number (set up by your system administrator). Divert a Call Press the Divert softkey to send an active, ringing, or held call to your voicemail system or to a predetermined phone number (set up by your system administrator).
Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. After you sign in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator sets up EM for you. Enable Extension Mobility 1. Press the Applications button . 2. Select Services. (Use the Navigation bar and button to scroll and select.) 3. Select EM Service (name can vary). 4.
Calling Features Hold Hold allows you to put an active call into a held state. Hold and Resume a Call 1. To put a call on hold, press the Hold button The Hold icon . displays and the line button flashes green. 2. To resume the call, press the Resume softkey or the flashing green line button. Swap Between Held and Active Calls on Multiple Lines If your phone supports multiple lines, use line buttons to swap between held and active calls.
Respond to a Hold Reversion Notification Press the flashing amber line button or the Answer softkey to resume the call from hold. Hunt Groups Hunt groups are used to share the call load in organizations that receive a large number of incoming calls. Your system administrator sets up a hunt group with a series of directory numbers. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group, then directs the call to that phone.
Calling Features Receive an Intercom Call When you receive an intercom call, you hear an intercom-alert tone and your phone auto-answers the call. Any current call activity that you are engaged in continues simultaneously, but the intercom caller cannot hear you. To speak to the intercom caller, press the active Intercom button. Line Status Line Status indicators allow you to view the state of a phone line that is associated with a speed-dial button.
Related Topics • Speed Dial, page 60 • Call Park, page 45 • Call Pickup, page 47 Malicious Call Identification Malicious Call Identification (MCID) allows you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages. Trace a Suspicious Call Press the Malicious Caller ID button to send a silent notification message to your system administrator. When the silent notification message is sent, your phone provides both a visual and audible confirmation.
Calling Features Mobile Connect Mobile Connect allows you to use your mobile phone to handle calls associated with your desk phone number. To set up Mobile Connect, use the User Options web pages to set up remote destinations and create access lists to allow or block calls from specific phone numbers from being passed to the remote destinations. When you enable Mobile Connect: • Your desk phone and remote destinations receive calls simultaneously.
Switch an In-Progress Call From a Mobile Phone to Your Desk Phone 1. Select a line on your desk phone. 2. Hang up the call on your mobile phone to disconnect the mobile phone, but not the call. 3. Press the Resume softkey on your desk phone within five to 10 seconds and start talking on the desk phone. Mute Mute allows you to block audio input for your handset, headset, and speakerphone, so that you can hear other parties on the call but they cannot hear you. Mute Your Phone 1.
Calling Features Related Topics Shared Lines, page 60 Enable Privacy on a Shared Line 1. Press the Privacy button to enable the feature. Visual confirmation displays on your phone screen for as long as the feature is enabled. 2. Press the button again to turn off the feature. Quality Reporting Tool Your system administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems.
Shared Lines Shared lines allow you to use one phone number for multiple phones. You might have a shared line if you have multiple phones and want one phone number, share call-handling tasks with co-workers, or handle calls on behalf of a manager. For example, if you share a line with a co-worker: • When a call comes in on the shared line: – Your phone rings and the line button flashes amber. – Your co-worker’s phone rings and the line button flashes amber.
Calling Features Place a Call with a Speed-Dial Button (Before you can use speed-dial buttons on your phone, you must set up speed dial on your User Options Web pages.) To place a call, press a speed-dial button . Place a Call with a Speed-Dial Code (Before you can use speed-dial codes on your phone, you must set up the codes on your User Options Web pages.) To place a call, enter the speed-dial code and press the SpeedDial softkey.
Use Direct Transfer to Connect Calls Across Lines This task requires multiple phone lines. 1. Verify that you have two connected calls and that one of the calls is active (not on hold). 2. Press the Transfer button . 3. Press the line button for the other (held) call. The transfer completes (the two calls are connected to each other).
Calling Features 5. Select Dial. The call is now placed on your phone. 6. To end a call, select Hang up or hang up from your phone. Set Up, View, or Change Web Dialer Preferences 1. Initiate a call using Web Dialer to access the Make Call page. The Make Call page displays the first time that you use WebDialer (after you select the number that you want to dial). 2.
User Options User Options Web Pages Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to sign in to your Cisco Unified CM User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your User Options web pages.
User Options 6. Select Login. The Cisco Unified CM User Options home page displays. From this page you can select User Options to select a device, access User Settings, Directory features, your Personal Address Book, and Fast Dials. 7. To sign out of user options, select Logout. Device You can make changes to your device settings on your phone from the User Options web pages.
Related Topics Do Not Disturb, page 51 Line Settings Line settings affect a specific phone line (directory number) on your phone. Line settings can include call forwarding, visual and audio message-waiting indicators, voice-message indicators, ring patterns, and other line-specific settings.
User Options 6. In the Message Waiting Lamp area, choose from various settings. Typically, the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message. 7. Select Save. Change the Audible Voice Message Indicator Setting Per Line 1. Sign in to your User Options web page. 2. Select User Options > Device. 3. Select a phone from the Name drop-down menu. 4. Select Line Settings. 5.
3. Select a phone from the Name drop-down menu. 4. Select Line Settings. 5. If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down menu. 6. In the Line Text Label area, enter a text label. 7. Select Save. Speed Dial on the Web Depending on how your phone has been set up, you can use speed-dial buttons and speed-dial codes, which you can set up on your User Options Web pages. Set Up Speed-Dial Buttons 1. Sign in to your User Options Web pages. 2.
User Options If only one service is set up, the service opens by default. If more than one service is set up, select an option from the menu on the phone display. Select a service by using one of these feature buttons: (a feature button that your system administrator sets up) Messages Application Contacts Subscribe to a Service 1. Sign in to your User Options web page. 2. Select User Options > Device. 3. Select a phone from the Name drop-down menu. 4. Select Phone Services. 5. Select Add New. 6.
Change a Service Name 1. Sign in to your User Options web page. 2. Search for services. 3. Select a service name. 4. Change the information and select Save. Add a Service to an Available Programmable Feature Button 1. Sign in to your User Options web page. 2. Select User Options > Device. 3. Select a phone from the Name drop-down menu. 4. Select Service URL. Your system administrator sets up a service URL button for your phone. 5. Select a service from the Button Service drop-down list. 6.
User Options Change Your PIN 1. Sign in to your User Options web pages. 2. Select User Options > User Settings. 3. Enter your Current PIN. 4. Enter your New PIN. 5. Reenter your new PIN in the Confirm PIN field. 6. Select Save. Change the Language for Your User Options Web Pages 1. Sign in to your User Options web page. 2. Select User Options > User Settings. 3. In the User Locale area, select an item from the Locale drop-down list. 4. Select Save. Change the Language for Your Phone Display 1.
Personal Address Book You can add, delete, or update personal address book entries from the User Options web page. Add a New PAB Entry 1. Sign in to your User Options web page. 2. Select User Options > Personal Address Book. 3. Select Add New. 4. Enter information for the entry. 5. Select Save. Search for a PAB Entry 1. Sign in to your User Options web page. 2. Select User Options > Personal Address Book. 3. Specify search information and select Find. Edit a PAB Entry 1.
User Options 2. Select User Options > Device. 3. Select a phone from the Name drop-down menu. 4. Select Service URL. Your system administrator sets up your phone to display services. For more information, see your system administrator. 5. Select the Personal Address Book service from the Button drop-down list box. 6. Enter a phone label for the button. 7. Select Save. 8. Select Reset and then select Restart to refresh the phone configuration. You can now press the button to access PAB codes.
6. Change the Fast Dial code, if desired. 7. Select Save. Assign a Fast Dial Code to a Phone Number Without Using a PAB Entry 1. Sign in to your User Options web page. 2. Select User Options > Fast Dials. 3. Select Add New. 4. Change the Fast Dial code, if desired. 5. Enter a phone number. 6. Select Save. Search for a Fast Dial Entry 1. Sign in to your User Options web page. 2. Select User Options > Fast Dials. 3. Specify search information and select Find. Edit a Fast Dial Phone Number 1.
User Options Mobility Settings When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations. You can also define access lists to restrict or allow calls from certain numbers to be sent to your mobile phone. Related Topics Mobile Connect, page 57 Add a New Remote Destination 1. Sign in to your User Options web page. 2.
– Do not ring this destination if the caller is in the blocked access list that you select. 10. Select Save. Create an Access List 1. Sign in to your User Options web page. 2. Select User Options > Mobility Settings > Access Lists. 3. Select Add New. 4. Enter a name to identify the access list and a description (optional). 5. Select whether the access list will allow or block specified calls. 6. Select Save. 7. Select Add Member to add phone numbers or filters to the list. 8.
FAQs and Troubleshooting Frequently Asked Questions Q. Why don’t I see the icons shown in the documentation on my phone screen? A. Many of the phone screen icons are applicable only to the Cisco Unified IP Phone 6941. Q. Can I use the second line on my Cisco Unified IP Phone 6921 as a feature button? A. Yes. If you do not require two phone lines, your system administrator can set up a feature on your second line. Q.
Problem: Meet-Me Conference Busy Tone You hear a busy tone after dialing into a Meet-Me conference. Possible Cause The conference host has not yet joined the conference. Solution Try calling back again. Personal Directory Problem: Cannot Sign In to Personal Directory You are unable to sign in to your personal directory. Make sure you are using your personal identification number (PIN) to sign in, and not your password. Possible Cause Your PIN needs to be reset. Solution See your system administrator.
FAQs and Troubleshooting User Options Problem: Cannot Access User Options Web Pages You are unable to access your user options web pages. Possible Cause Your password needs to be reset. Solution See your system administrator. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.
Product Safety, Security, Accessibility, and Related Information Safety and Performance Information Power outages and other devices can affect your Cisco Unified IP Phone. Power Outage Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored.
Product Safety, Security, Accessibility, and Related Information Cisco Product Security This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws.
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Product Safety, Security, Accessibility, and Related Information Accessibility Feature Description Set Up Requirement 1. Visual Message Waiting Indicator (Handset) Viewable from 360 degrees, this visual indicator also provides an audible message waiting indicator. Users change the voice message light on their handset and the audible voice message indicator on their phone by logging in to their User Options web pages and accessing the message indicator settings. Users change the setting to on or off.
Accessibility Feature Description Set Up Requirement 5. Hearing Aid Compatible (HAC) Handset Cisco Unified IP Phone handsets support the following accessibility features: Standard on all phones; no set up is required. • Hearing-aid compatible. • Magnetic coupling of the hearing aid. • Federal Communications Commission (FCC) loudness requirements for the Americans with Disabilities Act (ADA). • Section 508 loudness requirements, which are achieved by using industry-standard inline handset amplifiers.
Product Safety, Security, Accessibility, and Related Information Vision Impaired and Blind Accessibility Features Accessibility features for the vision impaired and blind are supported on the Cisco Unified IP Phones 6921, 6941, and 6961. Although the illustration shows the Cisco Unified IP Phone 6941, the accessibility features described in this section also apply to the Cisco Unified IP Phones 6921 and 6961. 1 2 3 4 1 2 3 ABC /.
Accessibility Feature Description Set Up Requirements 1. High-Contrast Visual and Audible Alert of Incoming Call Cisco Unified IP Phones provide an audible alert, and the handset provides a visual alert when the phone receives an incoming call. The handset light strip flashes during incoming calls and stays lit when a voice-mail message is received. Standard on all phones; set up is required. 2. Back-Lit LCD Screen and Programmable Contrast Users with low vision can adjust the contrast.
Product Safety, Security, Accessibility, and Related Information Accessibility Feature Third-Party Accessibility Applications for the Vision Impaired Description Set Up Requirements Cisco Unified IP Phones 6921, 6941, and 6961 provide an interface for third-party accessibility applications such as Tenacity accessaphone and the IPblue Virtual Telephone/Global Office (VTGO) 508-compliant. For more information about third-party application, see your system administrator.
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Product Safety, Security, Accessibility, and Related Information Accessibility Feature Description Set Up Requirements 1. Well-Spaced, Illuminated Buttons Enable Easy Operation Depending on set up, programmable feature Standard on all phones; no buttons allow users to access: set up is required.
Accessibility Feature Description Set Up Requirements Dedicated Headset Jack that Enables Auto-Answer Function Users can use a dedicated headset jack that enables auto-answer feature support on either the speakerphone or headset. Incoming calls are then automatically connected after a ring or two. Standard on all phones; set up is required.
Warranty Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.
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Index DND 51 A Hold Reversion 53 AAP.
Assisted Directed Call Park 46 Contacts 14 audible alert. See alerts, audible Headset 14 audible message indicator. See message indicators Hold 13 Auto Answer Mute 14 Messages 14 description 43 Navigation bar 14 with headset 43 programmable feature 13 with speakerphone 43 Select 14 softkeys 13 Speakerphone 14 B Transfer 13 BLF. See Line Status blind accessibility features.
set up notification 44 Call Forward All conditional 44 description 44 set up Call Waiting description 48 respond to notification 48 calling features Auto Answer 43 on all lines 66 Call Back 43 on primary line 45 Call Forward All 44 unconditional 44 Call History 29 Call Park 45 Call Pickup 47 clear 31 Call Waiting 48 delete call record 31 Codes 49 dial from 30 Conference 49 edit number 31 Divert 51 filter 30 DND 51 view 30 EM 52 call log.
caution, external devices 80 change Cisco Unified IP Phone 6961 buttons and hardware 22 browser password 70 connections 20 contrast 32 footstand 24 language handset rest 28 phone display 71 user options web pages 71 locale screen description 24 location 22 phone display 71 clear call history 31 user options web pages 71 Client Matter Codes.
contacts 35 D button Cisco Unified IP Phone 6921 5 delete Cisco Unified IP Phone 6941 14 call history record 31 Cisco Unified IP Phone 6961 24 fast-dial code from personal directory 39 corporate directory 35 dial a contact 35 PAB entry 72 personal directory contact 38 dial a contact while on a call 36 device settings.
user options 71 F Divert description 51 redirect a call 51 DND FAC description 49 using 49 customize 65 FAQs 77 description 51 fast dials 73 turn on and off 51 assign a code 74 Do Not Disturb.
Cisco Unified IP Phone 6961 23 G hearing impaired accessibility features 81 Group Pickup Hold answer 47 button answer with number 48 Cisco Unified IP Phone 6921 4 description 47 Cisco Unified IP Phone 6941 13 Cisco Unified IP Phone 6961 23 description 53 H on shared lines 53 HAC.
mobility impaired 89 visually impaired and blind 86 Line Status description 55 Cisco Unified IP Phone 6921 4 icons 55 Cisco Unified IP Phone 6941 14 indicators 55 Cisco Unified IP Phone 6961 23 listen to voice messages 41 locale change for user options web pages 71 L change phone display 71 language change for user options web pages 71 log in and out. See sign in and out logs. See Call History change phone display 71 Web Dialer settings 63 LED.
button Call Back 44 Cisco Unified IP Phone 6921 5 Call Waiting 48 Cisco Unified IP Phone 6941 14 Hold reversion 53 Cisco Unified IP Phone 6961 24 See also alerts check for 40 listen to 41 personalize voicemail 40 missed calls 29 O On-hook Dialing Mobile Connect description 58 add remote destination 75 create access list 76 dial a number 58 Other Pickup description 57 answer 48 switch description 47 from Desk to Mobile Phone 57 from Mobile Phone to Desk 58 turn on and off 57 mobility impair
personalize voicemail 40 description 59 phone display report phone problem 59 change language 71 change line label 67 create line label 67 R phone information, model 33 received calls 29 phone problem, report with QRT 59 Redial phone services a number 59 access 33 description 59 add to button 70 redirect a call 51 change name 70 related documentation 90 search for 69 remote destination. See user options subscribe to 69 remove participants from conference 50 pickup.
description 24 Auto Answer with 43 location 22 button search Cisco Unified IP Phone 6921 4 corporate directory 35 Cisco Unified IP Phone 6941 14 fast dials 74 Cisco Unified IP Phone 6961 23 PAB 72 Speed Dial personal directory 37 buttons 68 phone services 69 description 60 security, product 81 place a call 61 Select button. See Navigation bar set up 68 services.
Cisco Unified IP Phone 6961 23 search for entry 72 description 61 plugins 76 Direct Transfer 62 sign in and out 64 swap 62 user settings troubleshooting tips 77 change browser password 70 TTY. See accessibility features change phone display language 71 turn on and off DND 51 change user options web pages language 71 user preferences.
Web Dialer change preferences 63 description 62 MAC address 63 set up preferences 63 sign in 62 sign out 63 view preferences 63 with Cisco Directory 62 with corporate directory 62 whisper 54 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.
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