User's Guide

CHAPTER 4
Troubleshooting
• First Steps, on page 25
• Targeted Troubleshooting Solutions, on page 25
• Update Your Headset Firmware, on page 29
• Check Your Headset Firmware, on page 29
• Find Your Cisco Headset 730 Serial Number, on page 30
First Steps
Try these solutions first if you experience problems with your Cisco Headset 730.
• Make sure your headset is fully charged. See: Charge Your Headset, on page 7.
• Make sure your headset is powered on. See: Turn Your Headset On and Off, on page 3.
• Make sure your audio device supports your Bluetooth connection. See: Compatible Cisco Call Devices,
on page 10.
• Disconnect other active Bluetooth devices.
• Increase the volume on your headset or call device. See: Adjust Your Headset Volume, on page 20.
• Download Cisco Headsets to your mobile device and run the available software updates. See: Set Up the
Cisco Headsets app on Your Mobile Device, on page 3.
• Connect to a different call device. See: Connect Your Headset to a Bluetooth Device, on page 4.
• Move your headset closer to your desired call device and away from any potential sources of radio
interference or obstructions.
Targeted Troubleshooting Solutions
If the above steps don't resolve your issue, see the list of troubleshooting scenarios below to identify symptoms
and solutions to common issues. If you're still unable to resolve your issue, contact Cisco support.
Cisco Headset 730 User Guide
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