User's Guide

• Delete your headset from the list of connected Bluetooth devices and reconnect your headset.
My Headset Doesn't Charge
Try these steps if your headset doesn't charge:
• Make sure the USB cable is connected to the USB-C port on your headset.
• Make sure that both ends of the USB cable are secure.
• If the headset has been exposed to extreme high or low temperatures, let the headset return to room
temperature before attempting to charge the headset.
• Try a different USB-A wall charger or AC power source.
• If you are using the Cisco Headset 730 Charging Station, make sure the headset is properly seated. The
LED on the front of the stand shows solid white when the headset is properly seated.
The Cisco Headsets App Doesn't Work on My Mobile Device
Try these steps if you have issues with the Cisco Headsets app on your mobile device:
• Make sure your mobile device is compatible with Cisco Headsets and meets the minimum system
requirements. For more information, refer to the app store on your mobile device.
• Uninstall Cisco Headsets on your mobile device, then reinstall the app.
Google Assistant Doesn't Respond
Try these steps if you have trouble accessing Google Assistant through your Cisco Headset 730:
• Make sure that Google Assistant has been set up through the Cisco Headsets app.
• Connect your mobile device to a Wi-Fi or cellular data network.
• Make sure that you are in a country where Google Assistant is available.
• Make sure you have the most recent version of the Google Assistant app.
Cisco Headset 730 User Guide
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Troubleshooting
My Headset Doesn't Charge
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