Home Page TM OfficeServ 7030 General Description Supports Software Version 4.41a or Higher Every effort has been made to eliminate errors and ambiguities in the information contained in this booklet. Any questions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA. SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from erroneous interpretation or use of information presented in this manual.
Home Page Publication Information SAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior notice to revise information in this publication for any reason. SAMSUNG TELECOMMUNICATIONS AMERICA also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant. Copyright 2007-2009 Samsung Telecommunications America All rights reserved.
Home Page TABLE OF CONTENTS PART DESCRIPTION 1 SYSTEM OVERVIEW 1.1 1.2 PAGE GENERAL DESCRIPTION ..........................................................................................................................1.1 SIZE AND CONFIGURATION ..................................................................................................................1.3 1.2.1 CABINET LAYOUT ..........................................................................................................................
Home Page 4 BUSINESS FEATURE PACKAGE 4.1 SYSTEM FEATURES DESCRIPTIONS......................................................................................................4.3 4.2 STATION FEATURES DESCRIPTIONS ..................................................................................................4.30 4.3 DISPLAY FEATURES DESCRIPTIONS ..................................................................................................4.37 4.4 AUTO ATTENDANT FEATURE DESCRIPTIONS ..............
Home Page Convergence: One Solution (Voice, Data, Wireless) OfficeServ Web Management Web Browser (Voicemail/ AA) PSTN Applications OS Call OS Operator OS EasySet OS Dataview OS Open TSP OfficeServ Installation Tool Local/Remote Programming LAN/MODEM Connectivity Database Upload/Download Offline Database Viewing Search Engine (By MMC/Title) Software Upgrades Link to Web Management LAN OfficeServ 7030 DSL WAN Access Point Data Services 4 Port Switch (4LM) Softphone IP Phones TDM and Analog sets Vo
Home Page The OfficeServ 7030 can be wall-mounted, or set on a desktop. Its compact cabinet design, RJ-45 connectors, and CAT 5 cabling allows it to easily integrate into any data center environment along with existing data equipment. Installing the OfficeServ 7030 system is both economical and easy. With a single cabinet providing 2 universal card slots, its low and high density card design allows greater flexibility when configuring a system for the right combination of lines and stations.
Home Page 1.2 SIZE AND CONFIGURATION The OfficeServ 7030 is a modular and flexible platform. The cabinet has one (1) dedicated trunk slot for the 4TM and two (2) universal slots for the 4DM, 2DM, 4SM, or 4LM. Each of the card slots provide 8 communication channels. Trunk Ports Expansion Ports Ext/Data Ports [NOT USED] LAN Port MISC Port SLI Ports Reset FIGURE 1-2 1.2.1 CABINET LAYOUT Figure 1.3 indicates the physical card slots in the OfficeServ 7030.
Home Page Virtual Cabinet Slot Assignment Figure 1.5 indicates what virtual stations and trunks can be assigned to each virtual cabinet and slot. Each virtual slot can be assigned 4 devices of the same type. FIGURE 1-4 *Default Selection NOTE: Virtual cabinet 1 slots 2 and 3 can be used as physical card slot or virtual card slot depending on the programming in MMC 857. Cabinet 1, slots 2 and 3 are fixed slots. This means these two slots can be used for physical card or virtual cards.
Home Page 1.2.2 SYSTEM CAPACITIES When configuring a system to meet your requirements, select the appropriate number of interface cards listed in Part 2 of this book to support the various types of switches, trunks, stations, voice mail and miscellaneous functions. Combine both the physical ports of the main cabinet with the virtual ports in virtual cabinets 1 through 5 to build a system as required. Your authorized Samsung Installation and Service Company has special knowledge and training to do this.
Home Page Figure 1-5 indicates the physical and virtual hardware ports used to support each system device type.
Home Page 1.3 TECHNOLOGY MEMORY The system operates using stored program control. This program is stored on a NAND Flash memory. The memory also provides space for a backup customer database and approximately 14 hours of voicemail storage.The customer database is stored indefinitely in NAND Flash. Call Logs, Alarms, UCD call statistics, program logs and traffic reports are stored in NAND flash. No on/off battery switch is required for the OfficeServ 7030 main unit.
Home Page PART 2. HARDWARE DESCRIPTIONS 2.1 SYSTEM CABINET This paragraph describes the configuration and the functions of the OfficeServ 7030 base unit. The Base unit is a main control board that controls all functions of OfficeServ 7030. It performs the voice switching function, signal processing function and Programmable Store System (PSS) management function. Base board carries out the system booting function The OfficeServ 7030 base cabinet is a complete 4 lines by 8 extension phone system.
Home Page 2.2 EMBEDDED APPLICATIONS AUTO ATTENDANT The OfficeServ 7030 processor has the voicemail (requires license key) and automated attendant application (2 ports standard) embedded onto the main board. The VMAA is designed to meet the demands of the sophisticated voice mail user without sacrificing simplicity.The Automated Attendant is available with two ports for processing AA traffic routed to the Automated Attendant.
Home Page Remember that any IP device talking to any TDM device will still require an MGI channel. The below chart shows where MPS channels can be used and where devices will peer without using any system resources: FIGURE 2-3 2.3 DAUGHTERBOARD MODULES 4DM (DIGITAL PHONE MODULE) This daughter module is a four circuit digital station interface card that provides service for the different models of Samsung digital keyset. The 4DM can be inserted in any of the two slots 2 and/or 3 of the main unit.
Home Page • • • CID function Line monitoring function that checks if the line is connected Caller information relay path function 4LM (DATA MODULE) The OfficeServ 7030 can support up to 2 data modules. The 4LM can be combined in the same cabinet with the telephone cards to provide a converged voice and data solution. The 4LM which is a data board, provides 10/100 base-T interface and performs the Layer2 switching function as the data transmission/reception board to/from a LAN.
Home Page 2.5 STATION EQUIPMENT 2.5.
Home Page DS 5064B AOM (See Figure 2–7) • • • 64 programmable keys with red lights A maximum of 2 can be assigned to any keyset to provide additional programmable keys A maximum of 2 per system Note: This AOM can be used with an IP keyset. The cosmetic design matches both the DS-5000 and ITP5100 keysets. A DM port is required for this AOM. FIGURE 2-7 2.
Home Page 2.5.
Home Page iDCS 64B AOM (See Figure 2–11) • • • • • 64 programmable keys with red lights A maximum of 2 can be assigned to any keyset to provide additional programmable keys A maximum of 2 per system Requires a DM port Available in dark gray FIGURE 2-11 iDCS 14B STRIP (See Figure 2–12) • • • • 14 programmable keys with red lights A maximum of one can be added to any 28D or 18D keyset to provide additional programmable keys Does not require a DM port Available in dark gray FIGURE 2-12 Note:The KDB-D/KDB
Home Page DOOR PHONE INTERFACE MODULE (DPIM) & DOOR PHONE (see Figures 2–13 and 2–14) • • • • • The DPIM adapts any DM circuit for use with the door phone unit Commonly used to request entry through locked doors (interior or exterior) or as a room monitoring box Provides contact control to be used with customer-provided electric door lock Door phone is wall-mounted Door phone is weather resistant FIGURE 2-13 FIGURE 2-14 2.5.3 DCS SERIES KEYSETS Samsung’s earlier DCS model phones and AOMs (version 1.
Home Page 2.5.
Home Page 2.5.5 OfficeServ™ SOFTPHONE Samsung OfficeServ™ Softphone is a software-based application that turns your computer into a full-featured Samsung IP telephone. It is installed directly onto your laptop or desktop PC running Microsoft Windows XP or 2000 operating system. Once a USB headset or a USB handset is connected; the Softphone delivers virtually identical functionality as the ITP-5112 L and ITP-5121D desktop ITP phones. OfficeServ™ Softphone is ideal for telecommuter and mobile users.
Home Page WIRELESS INTERNET PHONE (SMT-W5100E/SMT-W5120D HANDSETS) (see Figure 2-20) Wireless handset (SMT-W5100E) is a compact hand-held unit that works within the Samsung OfficeServ Wireless system.The three ounce handset comes with a rich set of features. Its graphical display and menu-driven function make it very simple to use. The handset package comes with a charger, two batteries, a leather carrying case and a headset with hook switch.
Home Page 2.5.7 SIP DEVICES Standard SIP devices (phones ATA adapters, etc) made by other manufacturers (eg; Cisco, Linksys, Aastra) can register to the OfficeServ SIP server as SIP clients and function as internal stations.
Home Page PART 3. SPECIFICATIONS 3.1 ELECTRICAL SPECIFICATIONS The specifications of the power I/O are shown in the table below. 3.1a I/O VOLTAGE of the PSU Input Voltage 100-120 VAC ~ 2A 50/60 Hz DC -48V ~ 1.5A (Battery Backup) Output Voltage DC -54V, 0.5A (Max 15W) PSU (OfficeServ 7030) DC +5V, 3.0A (Max 15W) DC +12V, 1.8A (Max 21.6W) Maximum Power Consumption/PSU 63.6W 3.2 DIMENSIONS The OfficeServ 7030 consists of a single cabinet as shown in Figure 3-1. OfficeServ 7030 Cabinet HEIGHT 2.
Home Page 3.4 CABLE REQUIREMENTS EQUIPMENT CABLE AWG MAX FEET MAX METERS DIGITAL KEYSET 1 PR. TWISTED 24 1300 400 ADD-ON MODULE 1 PR. TWISTED 24 1300 400 SINGLE LINE STATION 1 PR. TWISTED 24 3000 1 KM DOOR PHONE 2 PR. TWISTED 24 330* 100 *This the maximum distance a door phone can be from the DPIM. The DPIM can be up to 900 cable feet from the KSU. The total distance must not exceed 1230 feet. 3.5 RINGS AND TONES 3.5.
Home Page 3.5.2 RING The output voltage and frequency of the ring signals in the OfficeServ 7030 are as follows: • • Output voltage: 75 Vrms Square Wave (4SM and 2 built-in SLT ports) Frequency: 20 or 25 Hz The OfficeServ 7030 provides the users with various tones to notify the users of the status of functional operations. The ON/OFF cycles of currently specified tones are shown in the table below. 3.5.
Home Page OfficeServ 7030 Feature Capacities Station Groups 10 Tenant Groups 1 Station Group Members (Sequential or Distributed) 16 Ring Plans 6 Trunk Groups 5 UCD Groups 5 Unconditional Group Members 16 Trunk Group Members 8 Internal Page Members/Zone Programmed Messages 16 x 5 15 (10+5) 14B AOM per Station 1 64B AOM per Station 2 Call Cost Digit Entries 500 Call Cost Rate Tables 8 PBX Access Code Entries 5 Special Code Entries 10 Toll Restriction Entries 500 Toll Allowan
Home Page PART 4.
Home Page Music on Hold—Sources Networking SPNet over IP Temporary Override Transfer Ring Over Page Screened/Unscreened Secretary Pooling Voice Mail Transfer Key OfficeServ™ Connect Simultaneous Ringing—See OS Connect Operator Group Single Line Connections Trunk Groups Overflow SIP Services Twinning—See Mobile Extension Speed Dial Numbers Unified Voicemail Operator Station Group Override Codes Paging With Camp-On Station List Uniform Call Distribution (UCD) System List Universal Answe
Home Page 4.1 SYSTEM FEATURE DESCRIPTIONS ACCOUNT CODE ENTRY Station users may enter an account code (maximum 12 digits) before hanging up from a call. This account code will appear in the SMDR printout for that call record. Keyset users may enter this code using an account code key without interrupting a conversation. Single line telephone users must temporarily interrupt the call by hook-flashing and dialing the feature access code. Manually entered account codes can be up to 12 digits long.
Home Page ADMINISTRATOR PROGRAM KEY This feature gives designated stations the ability to administer a number of System functions from their keyset using a assigned button. The Administrator Program (PROG) key is programmed in MMC 722. The station passcode must be changed from the default value to use this feature. See the System Administrator Guide for more information. ALL CALL VOICE PAGE Users can page internal zone zero and all external paging zones at the same time by dialing the All Page code.
Home Page AUTO ANSWER ON CO Allows new CO calls directed to a certain keyset to auto answer and be in the call announce mode.This means that private lines and DID calls can be “auto answered” in the same manner as intercom calls.Transferred calls and calls to a station group of which that keyset is a member will continue to ring. AUTO ATTENDANT The Automated Attendant provides very powerful and extremely flexible Auto Attendant functionality.
Home Page • • • The current number of ports in use The current number of trunks in use The current number of stations in use CALL CENTER ACD/UCD Call Centers are required when the user expects to have more ringing calls than people (agents) to answer them. This functionality prevents callers from receiving busy signals or lengthy ring delays before answering. Callers reaching a busy group with no available agents are held in queue for the next available agent.
Home Page Priority Call Queuing This feature places calls to a station queue ahead of other calls based on priority level (1-9).The system compares the Caller ID, or trunk ID to a preprogrammed table and assigns the call a corresponding priority that places it in the appropriate position in the queue. This functionality is ideal when specific customers require special treatment.
Home Page and more. This information can display as a personal PC Wallboard on an agent’s monitor. When used in conjunction with customer provided large screen display, such as an LCD or plasma monitor (TV), these same wallboard windows can provide this data to the entire call center from a greater distance with a level of clarity and flexibility that isn’t possible with traditional LED wallboards.
Home Page To Voice Mail Each station may be programmed to allow or deny the ability to forward intercom calls to voice mail. When denied, valuable message time in the voice mail system can be saved. Preset Destination If desired this feature provides for a permanent (preset) forward no answer destination for each extension. It can only be programmed by the system technician or system administrator.
Home Page Established This feature enables a keyset user to pick-up an establish call in progress at a single line extension connected to a modem on a PC. An EP key with this extension number must be programmed on the keyset. Established call pickup is useful with PC dialing programs that outdial from a large list of telephone numbers. Let the computer dial for you, then press the EP key to speak with the called party.
Home Page Caller ID Review List This feature allows display keyset users to review Caller ID information for calls sent to their stations. This list can be from ten to fifty calls in a first in, first out basis. The list includes calls that you answered and calls that rang your station but that you did not answer (missed calls). When reviewing this list, you can press one button to dial the person back. The system must be using LCR to dial the stored number.
Home Page CENTREX/PBX USE CENTREX and PBX lines can be installed in lieu of central office trunks. CENTREX and PBX feature access codes including the command for hook-flash (FLASH) can be stored under one touch buttons. Toll restriction programming can ignore PBX or CENTREX access codes so that toll calls can be controlled when using these services. CHAIN DIALING Keyset users may manually dial additional digits following a speed dial call or chain together as many speed dial numbers as are required.
Home Page phone facility programming. OfficeServ Call is a client server based application that supports both an enduser (GUI) interface and industry standards such as TAPI. The client application has support for a wide range of operating systems including Windows 2000 and Windows XP. OfficeServ™ Operator OfficeServ Operator is a PC-based attendant console that works in conjunction with either a TDM or IP Keyset. OfficeServ Operator can support up to 20 OfficeServ Operators Consoles simultaneously.
Home Page DATABASE PRINTOUT A copy of the customer database can be obtained by using the Web Management program.This information can be directed to a printer or the PC screen and may be done either on-site or remotely. A complete database or specific data blocks may be obtained. DAYLIGHT SAVING TIME-AUTOMATIC The system has a table that can be programmed with the daylight savings change dates for up to 10 years.
Home Page DOOR LOCK RELEASE (PROGRAMMABLE) After answering a call from the door phone, users can dial a code to activate a contact closure. This can be used to operate a customer-provided electric door lock release mechanism. The contact closure timer is programmable from 100–2500 ms. DOOR PHONES The door phone interface module (DPIM) provides for connection of a door phone to a DM port.
Home Page FLEXIBLE NUMBERING System programming allows stations to have three or four digit extension numbers beginning with the digit 2 or 3. Three digit default extension numbers begin with 201 and four digit defaults begin with 2001. Station group numbers can be three or four digits beginning with the digit 5. Using digits other than 2, 3 or 5 will require the technician to change other default feature access codes in the system default numbering plan.
Home Page INDIVIDUAL LINE CONTROL Each station in the system can be individually programmed to allow or deny dialing out as well as allow or deny answering for each outside line. IP KEYSETS The OfficeServ 7030 system allows the use of Samsung proprietary keysets that use Internet Protocols (IP) for voice and data transport. They may be local to the system or installed in a remote location via a LAN/WAN. The OfficeServ 7030 can support up to 16 IP stations.
Home Page MEMORY PROTECTION In the event that power is lost to the system, database is stored in 1GB flash memory. Temporary logs, peg counts, alarms and statistics are also stored in 1GB of flash memory. The OfficeServ™ Web Management administrative interface may be used to produce a backup copy of the voicemail database. MESSAGE WAITING INDICATIONS When calling a station and receiving a busy signal or the no answer condition, the caller can leave an indication that a message is waiting.
Home Page Each Station can have a designated music source for playing to callers placed on Exclusive hold at that station. Each Trunk can have a designated music source for playing to callers placed on hold. This setting is overridden by some of the other settings such as station music on hold, DID MOH and UCD MOH. Each UCD group can have a designated music source to be played while a caller is in queue.
Home Page • Call Intrusion (Barge In): Calls across the network link can be barged in on however the barging station will not be muted. • Call Offer/Call Waiting (Camp On): This feature operates in the same manner as in a non networked switch. When a called station is busy the caller can press a camp on key and appear as a ringing call on the second call button.The Auto camp on feature will not work on calls across a network link if set to ON in MMC 110.
Home Page • Do Not Disturb (DND): This feature operates in the same manner as in a non networked switch. • Forward External: This feature operates in the same manner as a non networked system with the exception that, because calls across a network link are trunk calls, network calls do not follow the ICM FWD EXT ON/OFF setting in MMC 210. It is therefore suggested that this setting be set to ON in a networked switch to avoid confusion in operation between networked and non networked calls.
Home Page OPERATOR GROUP The operator group can contain 16 stations to answer incoming calls when unconditional ringing is used. When using sequential or distributed ringing up to 16 stations may be assigned to the operator group. Operators can use the In/Out of Group feature to meet flexible operator requirements. Operator groups are selectable per ring plan. Dial “0” calls to the operator group flash with a distinctive amber LED.
Home Page PRIVATE LINES For private line use, stations can be prevented from dialing and/or answering any line. PROGRAMMABLE LINE PRIVACY Each outside line can be programmed to ignore the automatic line privacy. This allows up to four other parties to join your conversation by pressing the line button. This is similar to 1A2 key telephone operation. PROGRAMMABLE TIMERS There are over 50 programmable system timers to allow each installation to be customized to best fit the end user’s application.
Home Page Holiday Schedule The system has a table of 60 dates that are used to define holidays. On a date designed as a holiday the system will remain in a ring plan for that calendar day providing the system was already in that ring plan. This feature will override the ring plan time table. Temporary Override At any time the system can be forced into a specific ring plan for a temporary period of time until the next scheduled ring plan automatically takes effect.
Home Page SIP Station In the case of the UAS, the OfficeServ system can be configured as the server, permitting standard SIP terminals (Non-Samsung) from third party manufacturers (eg; Cisco, Linksys, Aastra) to register as internal stations and use the entire Samsung SIP supplementary feature set of the OfficeServ SIP server.
Home Page SYSTEM ALARMS A DISA alarm will warn the customer if the DISA security system has been triggered by too many incorrect password attempts. The alarm can ring any station or group of stations and show an appropriate display at the assigned stations. SYSTEM MAINTENANCE ALARMS The OfficeServ 7030 continuously performs internal system diagnostics. When either a major or minor fault is detected the system can ring stations with an ALARM KEY assigned.
Home Page TRANSFER System operation permits station users to transfer calls to other stations in the system. Transfers can be screened, unscreened or camped-on to a busy station. TRUNK GROUPS Outside lines can be grouped for easy access by dialing a code or pressing a button.There are 5 trunk groups available. Each trunk group can have up to 8 members.
Home Page the attributes of an actual station port including call forwarding. These virtual ports can be exchanged with real station ports using the set relocation feature to provide hot desking. VOICE MAIL The OfficeServ 7030 voice mail/auto attendant is included with every OfficeServ 7030 system as a license feature. It is embedded in the main system program and provides up to 2 ports of voice mail processing.
Home Page WALKING CLASS OF SERVICE This feature allows users to make calls or use features from a station that is restricted. The users may either use the WCOS feature code or the authorization code feature. Both methods change the class of service to correspond with the station passcode or authorization code that is dialed. After the call is completed, the station returns to its programmed class of service. WIRELESS LAN—See Section 2.4.6 4.
Home Page STATION FEATURES Add-On Modules Manual Signalling Appointment Reminder Message Waiting Light / Indication Automatic Hold Mute Microphone / Handset Automatic Privacy Off-Hook Ringing Background Music Off-Hook Voice Announce (Standard) Busy Station Callback One Time Do Not Disturb Busy Station Indications (BLF) One Touch Dialing Keys Call Coverage Key On-Hook Dialing Call Forwarding Privacy Release Call Forwarding Override Programmable Keys Call Logs Programmed Station Messages
Home Page APPOINTMENT REMINDER When programmed for a specific time, a keyset will sound a distinctive ring to remind the user of meetings or appointments. Alarms can be set for “today only” or for every day at the same time. Up to three alarms may be set at each keyset. Display keysets can program a message to be displayed when the alarm rings. Non-display keyset users must have the system administrator program messages for them.
Home Page tion while at the remote station. To display the Follow Me condition, the TRSF/transfer key lights steady red at the station that is forwarded. The TRSF/transfer key also lights if Forward All is set and no key is programmed for Forward All. Keyset users can be given an external call forward button to forward their calls to an external phone number. Each outside line may be programmed to either follow or ignore station call forwarding.
Home Page EXCLUSIVE HOLD Pressing HOLD twice will hold a call exclusively at a station so no other station can pick up that call. Intercom calls are automatically placed on exclusive hold. Exclusive hold for trunk calls can be denied in class of service. GROUP LISTENING This feature allows users to turn on the speaker while using the handset. It allows a group of people to listen to the distant party over the speaker without the microphone turned on.
Home Page OFF-HOOK RINGING When a keyset is in use, the system will provide an off-hook ring signal to indicate that another call is waiting. The ring signal is a single ring repeated. The interval is controlled by a system-wide timer. Single line stations will receive a tone burst through the handset receiver instead of a ring. OFF-HOOK VOICE ANNOUNCE (STANDARD) Keysets may receive a voice announcement while on another call.The calling station must have an OHVA key.
Home Page PROTECTION FROM BARGE-IN Each station can be programmed as secure or not secure. Secure stations cannot be barged-in on. A station that is not secure cannot be barged-in on when talking to a secure station. REDIAL There are three types of external redial available to all station users. Each type can redial up to a maximum of 18 digits.
Home Page STATION LOCK With a programmable personal station passcode, any keyset or single line station can be locked and unlocked to control use of each telephone.There are two lock options: 1=LOCKED OUTGOING and 2=LOCKED ALL CALLS. See the following table for more details.
Home Page DISPLAY FEATURES Account Code Display Enhanced Station Programming Call Duration Timer Identification of Recalls Call for Group Identification Identification of Transfers Call Logs Message Waiting Caller Number Call Processing Information Outside Line Identification Caller ID Information Override Identification Calling Party Name Programmed Message Display Calling Party Number Soft Keys Conference Information Stopwatch Timer Date and Time Display Text Messaging Dial by Name U
Home Page Name / Number Display Each display keyset user can decide if he/she wants to see the Caller ID name, Caller ID number, DID name, DID number, or a mix of CID and DID information in the display. Regardless of which information is selected to be seen, the NND key is pressed to view the CID information.
Home Page CALLING PARTY NUMBER When an intercom call is received, all display stations show the calling party’s extension number before the call is answered. CONFERENCE INFORMATION When a conference is set up, each extension and outside line number is displayed at the controlling station when it is added. When a station is added, its display shows [Conf with xxx] alerting the user that other parties are on the line.
Home Page OUTSIDE LINE IDENTIFICATION Each line can be identified with an 11 character name. Incoming calls display this name before the call is answered. This feature is helpful when individual lines must be answered with different greetings. OVERRIDE IDENTIFICATION If another station barges-in on a user’s conversation, the display will alert the user with a [Barge from 2xx] display if the system is set for barge-in with tone.
Home Page SAMPLE DISPLAYS Display model keysets have a large, easy-to-read, 32 character liquid crystal display. Helpful call processing information is provided so everyday call handling is quick and easy. Here are just some of the displays you may see. 4.
Home Page SAMPLE CALLER ID 4.
Home Page SAMPLE UCD DISPLAYS 4.
Home Page AUTO ATTENDANT FEATURES Application Backup and Restore Password Security Automatic Self Configuration Question & Answer Forms Caller ID Routing Recordable System Prompts Camp-On Support Schedule-Oriented Call Processing Fax Detection and Routing Special Events Scheduler Global Operator Access System Activity Reports Interruptible Voice Prompts Transfer Direct to Mailbox Menu Tree Routing Voice Prompted Programming Music-On-Hold Support Web Programming Multiple Language Support
Home Page MENU TREE ROUTING The automated attendant routes calls through a menu tree structure. Menus are able to process callers by a variety of means, such as: digits entered, caller ID, or DNIS information. Callers may be transferred to a multitude of destinations such as stations, groups, the voicemail directory, or 'Question and Answer' applications. Menus can be cascaded together to form complex application trees.
Home Page SYSTEM ACTIVITY REPORTS The OfficeServ 7030 provides many useful automated attendant reports. These reports can be used to manage traffic patterns as well as to detect misuse of the system. Administrators can view these reports from the web programming interface. TRANSFER DIRECT TO MAILBOX The OfficeServ 7030 automated attendant can transfer callers directly to a voicemail box without the need to ring a station first.
Home Page VOICE MAIL FEATURES Availability Schedule Message Length Controls Administration Mailbox Message Notification Answering Machine Emulation Message Playback Options Automatically Forward Messages Message Undelete Automatically Log In Message Unsend Automatic Self Configuration Message Waiting Indication Busy Station Queuing Minimum Password Length Callbacks Multiple Alphabetical Directories Call Blocking Multiple Personal Greetings Date / Time Stamp Name Addressing Direct Messag
Home Page AUTOMATICALLY LOG IN A user’s voicemail can be configured such that upon calling in to the voicemail they are automatically logged in to their mailbox without being prompted for a password. AUTOMATIC SELF CONFIGURATION During the initial setup of the phone system the OfficeServ 7030 will automatically create mailboxes for each station in the system, greatly reducing system setup time.
Home Page FOLLOW ME If authorized to do so, a subscriber can choose to have callers that reach their voicemail box to be forwarded to another destination, such as a cell phone. The OfficeServ 7030 will dial the new destination and prompt the subscriber to accept or reject the call. If the subscriber is not reached or chooses to reject the call, the caller will be sent to the subscriber’s voicemail box.
Home Page MESSAGE PLAYBACK OPTIONS Subscribers are given a wide variety of options when listening to messages. In addition to the standard play, pause, rewind, fast forward, replay, delete, forward, and reply subscribers can: adjust the volume of messages up or down, increase the playback speed of the recording, or choose to scan messages by playing only the first few seconds of each message.
Home Page NIGHT INTERCEPT If a subscriber configures their availability schedule the system will automatically intercept calls made after hours. Instead of attempting to ring the subscriber at their station, the caller is immediately shunted to the voicemail box to leave a message. NOTE: For this feature to work properly calls must be routed to the subscriber through the automated attendant.
Home Page VOICE PROMPTED PROGRAMMING The OfficeServ 7030 provides a robust telephone user interface (TUI) for voicemail configuration. This TUI allows administrators the ability to manage subscriber mailboxes. It also provides subscribers the ability to configure almost every aspect of their mailbox without the need to memorize a complicated series of keystrokes.
4.6 SAMPLE SMDR PRINTOUT (WITHOUT CALLER ID) Home Page 4.
4.7 SAMPLE SMDR PRINTOUT (WITH CALLER ID/ANI NUMBER) Home Page 4.
Home Page 4.8 SAMPLE OF UCD EMBEDDED REPORT ============================================================ UCD GROUP 529 : SALES FROM: SUN 02 Feb 00:00 TO : SUN 02 Feb 02:54 CALL STATISTICS =============== AVERAGE RING TIME(TIME TO ANSWER)......00:40 NUMBER OF TIMES ALL AGENTS BUSY........00002 AVERAGE TIME IN QUEUE..................00:51 TOTAL CALLS RECEIVED...................00011 LONGEST QUEUE TIME(TODAY)..............02:14 TOTAL CALLS ABANDONED..................
Home Page 4.9 UCD CALL STATISTICS CALLS IN QUEUE NOW How many calls are currently in queue. This statistic is a real time statistic and so will not print on a report. ABANDONED CALLS This shows the number of callers that reached the UCD group, but hung up before being answered. A high number probably means that there are not enough agents available and the wait time is too long.
Home Page b) Calls that are not answered by an agent and go to final destination. c) Calls that are sent to the UCD group but callers hang up before being answered. LONGEST QUEUE TIME TODAY This shows the longest call in queue today. The queue time is calculated as follows: a) Queue time begins when a caller starts to hear the first UCD message. b) Queue time ends when a caller is either • Answered by an agent • System gets disconnected from C.O.
Home Page 4.10 UCD AGENT STATISTICS LOGGED IN The number of stations programmed in the UCD group and the number of stations that are currently logged in. This statistic is a real time statistic and so will not print on a report. STATUS This screen shows the agents name, extension number and status. The status can be In Group, Out of group or in DND. This statistic is a real time statistic and so will not print on a report. CALLS ANSWERED The total number of calls answered by the agent.
Home Page 4.11 SAMPLE TRAFFIC REPORT TRAFFIC REPORT FOR [ STA Miami ] Mar/21/1999 13:35 **************************** SYSTEM STATISTICS ****************************** BEGINNING: Mar/15/1999 00:42 ENDING: ACTIVITY INCOMING TRUNK CALLS INCOMING TRUNK CALLS OUTGOING TRUNK CALLS A SELECTED TRUNK WAS Mar/21/1999 13:32 SYSTEM TOTAL - ANSWERED.................. - NOT ANSWERED.............. ............................ BUSY........................ 3041 26 2168 44 INTERCOM CALLS - COMPLETED..................
Home Page 4.12 TRAFFIC REPORT OVERVIEW A***************************** SYSTEM STATISTICS **************************** 1 BEGINNING: 2 04/01/99 08:00 ENDING: ACTIVITY 04/01/99 17:30 SYSTEM TOTAL 3 4 5 6 INCOMING TRUNK CALLS INCOMING TRUNK CALLS OUTGOING TRUNK CALLS A SELECTED TRUNK WAS 7 8 INTERCOM CALLS - COMPLETED.......................0000 INTERCOM CALLS - NOT ANSWERED....................0000 9 10 TRUNK RECALLS TO STATION.........................0000 TRUNK RECALLS TO OPERATOR GROUP.............
Home Page 10. TRUNK RECALLS TO OPERATOR GROUP: These are any trunk calls that recalled to the operator group. 11. INTERNAL PAGE USED: Peg count of every time internal page was accessed. 12. EXTERNAL PAGE USED: Peg count for every time external page was accessed. 13. ALL PAGE USED: Peg count of every time the all page feature was accessed.This does not include internal or external page, only 55+, or PAGE ,.
Home Page 6. OUTGOING: This is the number of times this trunk was used to make an outgoing call. A valid outgoing call is defined by the SMDR START TIME programmed in MMC 501. 7. BUSY: This is the number of times this trunk was busy when accessed by a button or dial code.
Home Page 5. ANSD: This is a count of how many times an outside call was answered by the specific station. Outside callers recalling a station are not counted again when they are answered. 6. NOT-ANSD: This is a count of how many times a trunk call was directed to the station but was not answered by this station. 7. DIALED: Peg count of how many times the station made a valid outside call. An outside call is defined by the SMDR start time in MMC 501. 8.
Home Page PART 5. GENERAL USER INFORMATION 5.1 RADIO FREQUENCY INTERFERENCE WARNING: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules.These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Home Page RINGER EQUIVALENCE (REN) The REN of the 4TM (0.4B) is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0).To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company.
Home Page 5.6 UNDERWRITERS LABORATORIES The OfficeServ 7030 system has been tested to comply with safety standards in the United States and Canada as listed below. This system is listed with Underwriters Laboratories. C US LISTED 51YL E149091 I.T.E. Telephone Equipment For earlier products, the UL Mark is separately shown on the label. 5.
Home Page SAMSUNG TELECOMMUNICATIONS AMERICA BUSINESS COMMUNICATION SYSTEMS 5 YEAR WARRANTY SAMSUNG TELECOMMUNICATIONS AMERICA (“STA”), warrants to its authorized Dealers and to the original retail purchaser (“Users”) of a STA product for a period of 60 months from the date of shipment of the Product from STA’s facility, that the Product (except for lamps, fuses, and other consumable items) will be free from defects in material and workmanship.
