C H A P T E R 46 Configuring Cisco IP Phones in Cisco CallManager Cisco IP Phones are full-featured telephones that can be plugged directly into your IP network. Cisco CallManager supports the following Cisco IP Phones: • Cisco IP Phone 7900 Family • Cisco IP Phone 30 VIP • Cisco IP Phone 12 SP+ The following devices are also configured through the Cisco CallManager Administration phone configuration pages: Note • H.
Chapter 46 Configuring Cisco IP Phones in Cisco CallManager Understanding Cisco IP Phones Refer to the Bulk Administration Tool Guide for Cisco CallManager for detailed instructions on configuring BAT to perform batch operations on Cisco IP phones.
Chapter 46 Configuring Cisco IP Phones in Cisco CallManager Understanding Cisco IP Phones • Cisco IP Phone 7910 Cisco CallManager does not directly control all features on these phones through phone button templates. Refer to the Cisco IP Phone 7900 Family Administration Guide and the Getting Started publications for individual Cisco IP Phone 7900 Family models for detailed information.
Chapter 46 Configuring Cisco IP Phones in Cisco CallManager Understanding Cisco IP Phones Cisco IP Phone 7910 The Cisco IP Phone 7910 is a single-line, basic feature phone designed primarily for common-use areas with medium telephone traffic such as lobbies or break rooms.
Chapter 46 Configuring Cisco IP Phones in Cisco CallManager Configuring Cisco IP Phones • An LED associated with each of the 26 feature and line buttons to indicate feature and line status • A two-line LCD for displaying date and time, calling party name, calling party number, and digits dialed • An internal two-way speakerphone with microphone mute • A transfer feature button CTI Ports CTI ports are virtual devices that are used by software-based Cisco CallManager applications such as Cisco SoftP
Chapter 46 Configuring Cisco IP Phones in Cisco CallManager Configuring Cisco IP Phones However, in many cases, you might not want to use auto-registration. For example, auto-registration does not allow you to assign specific directory numbers to a phone. Instead, numbers are assigned sequentially based on the next available number designated in Cisco CallManager. If you do not use auto-registration, you must manually add phones to the Cisco CallManager database or use the Bulk Administration Tool (BAT).
Chapter 46 Configuring Cisco IP Phones in Cisco CallManager Configuring Cisco IP Phones To display the MAC address when the phone is powered on: • Cisco IP Phone 7960 and 7940 models — press Settings, use the arrow buttons to highlight the Network Configuration menu option, and press the Select softkey.
Chapter 46 Configuring Cisco IP Phones in Cisco CallManager Configuring Cisco IP Phones • Step 5 H.323 clients can be Symbol NetVision phones or Microsoft NetMeeting clients. Enter the appropriate settings as described in Table 46-1. These settings are not available for all phone types. Only the settings appropriate to the selected phone type will appear on your screen.
Chapter 46 Configuring Cisco IP Phones in Cisco CallManager Configuring Cisco IP Phones Table 46-1 IP Phone Configuration Settings (continued) Field Description Location Specifies the remote location accessed using restricted bandwidth connections. Usage Notes Calling Search Space Specifies the collection of Route Partitions searched to determine how a dialed number should be routed.
Chapter 46 Configuring Cisco IP Phones in Cisco CallManager Configuring Cisco IP Phones Table 46-1 IP Phone Configuration Settings (continued) Field Description Calling Party Selection Determines what to display if a call to this device is forwarded or transferred. Caller ID Presentation Usage Notes • Originator—send the directory number of the calling device. • First Redirect Number—send the directory number of the redirecting device.
Chapter 46 Configuring Cisco IP Phones in Cisco CallManager Configuring Cisco IP Phones Table 46-1 IP Phone Configuration Settings (continued) Field Description Usage Notes Services Specifies the location (URL) for Only used for Cisco IP Phone 7960 and Cisco IP Phone Services. 7940 models. Messages Specifies the voice mail pilot Only used for Cisco IP Phone 7960 and directory number for messaging. 7940 models. Step 6 Click Insert. Step 7 Add a directory number to this phone.
Chapter 46 Configuring Cisco IP Phones in Cisco CallManager Configuring Cisco IP Phones A list of phones that match the search criteria appears. Step 4 Click the Delete icon next to the phone you want to delete. A message appears verifying that you want to delete the phone. Step 5 Click OK. Related Topics • Finding a Phone, page 46-15 • Adding a Phone, page 46-7 Resetting a Phone Perform the following procedure to reset a Cisco IP Phone using Cisco CallManager.
Chapter 46 Configuring Cisco IP Phones in Cisco CallManager Configuring Cisco IP Phones • Reset Device—Shuts down a device and bring it back up (performs a complete shut-down and re-initialization of the phone). Related Topics • Finding a Phone, page 46-15 • Adding a Phone, page 46-7 Updating a Phone Perform the following procedure to update a Cisco IP Phone from Cisco CallManager. Procedure Step 1 Open Cisco CallManager Administration. Step 2 Select Device > Phone.
Chapter 46 Configuring Cisco IP Phones in Cisco CallManager Configuring Cisco IP Phones Copying an Existing Phone If you want to manually add several similar phones to the Cisco CallManager database, you can add one and then copy its basic settings to apply to another phone. You must change at least the Media Access Control (MAC) address before inserting the new phone into the database. Perform the following procedure to copy a phone’s settings. Procedure Step 1 Open Cisco CallManager Administration.
Chapter 46 Configuring Cisco IP Phones in Cisco CallManager Finding a Phone Finding a Phone Because you might have thousands of Cisco IP Phones in your network, Cisco CallManager enables you to search for phones based on specified criteria. Follow these steps to search for a specific Cisco IP Phone in the Cisco CallManager database. Procedure Step 1 Open Cisco CallManager Administration. Step 2 Select Device > Phone. The Find and List Phones page displays.
Chapter 46 Configuring Cisco IP Phones in Cisco CallManager Configuring Phone Features Step 7 To view the next set of discovered devices, click Next. Related Topics • Tips for Finding a Phone, page 46-16 • Configuring Cisco IP Phones, page 46-5 Tips for Finding a Phone Searching by Calling Search Space or Device Pool If you select calling search space or device pool, the options available in the database display.
Chapter 46 Configuring Cisco IP Phones in Cisco CallManager Configuring Phone Features • Configuring Call Park, page 46-17 • Configuring Call Pickup, page 46-18 Configuring Call Waiting Call waiting lets users receive a second incoming call on the same line without disconnecting the first call. When the second call arrives, the user hears a brief call waiting indicator tone. Call waiting is configured on the Configure a Directory Number web page in Cisco CallManager Administration.
Chapter 46 Configuring Cisco IP Phones in Cisco CallManager Configuring Directory Numbers For example, if a user is on an active call at extension 1000, they can park the call to a call park extension such as 1234. Anyone connected to the system can then dial 1234 to retrieve the call. To use call park, the call park extension (in this case, 1234) must be added in Cisco CallManager Administration. The call park extension is added when configuring phone features in Cisco CallManager Administration.
Chapter 46 Configuring Cisco IP Phones in Cisco CallManager Configuring Directory Numbers Related Topics • Adding a Directory Number, page 46-19 • Deleting a Directory Number, page 46-23 • Updating a Directory Number, page 46-24 • Shared Line Appearances, page 46-25 Adding a Directory Number Follow these instructions to add a directory line to a specific phone. Before You Begin You must add a Cisco IP Phone to Cisco CallManager before adding a directory line.
Chapter 46 Configuring Cisco IP Phones in Cisco CallManager Configuring Directory Numbers Table 46-2 Directory Line Configuration Settings Field Description Usage Notes Directory Number Directory Number Indicates a dialable phone number. • Values can include a maximum of 50 numeric characters except for (.) and (@). • Can appear in more than one partition. • Unique in combination with partition. Indicates the route partition to which the directory number belongs.
Chapter 46 Configuring Cisco IP Phones in Cisco CallManager Configuring Directory Numbers Table 46-2 Directory Line Configuration Settings (continued) Field Description Forward All Indicates the directory number to which all calls are forwarded. Forward Busy Forward No Answer Calling Search Space Usage Notes Indicates the directory number that a call is forwarded to when the line is in use. Indicates the directory number that a call is forwarded to when no one answers after four rings.
Chapter 46 Configuring Cisco IP Phones in Cisco CallManager Configuring Directory Numbers Table 46-2 Directory Line Configuration Settings (continued) Field Description Label Indicates the text for the line button Applies only to the current device. on this phone. • Cisco IP Phone 7960—The text is displayed on the LCD. • Other Cisco IP Phones—The text is not displayed but could be used when printing button templates.
Chapter 46 Configuring Cisco IP Phones in Cisco CallManager Configuring Directory Numbers Deleting a Directory Number Perform the following procedure to delete a directory number from a specific phone. Procedure Step 1 Open Cisco CallManager Administration. Step 2 Select Device > Phone. The Find and List Phones page displays. Step 3 Enter the search criteria to locate a specific phone and click Find. A list of discovered devices appears. Step 4 Select a Device Name.
Chapter 46 Configuring Cisco IP Phones in Cisco CallManager Configuring Directory Numbers Updating a Directory Number Follow these instructions to update a directory number assigned to a specific phone. Procedure Step 1 Open Cisco CallManager Administration. Step 2 Select Device > Phone. The Find and List Phones page displays. Step 3 Enter search criteria to locate a specific phone. A list of phones that match the search criteria appears. Step 4 Select the name of the phone to update.
Chapter 46 Configuring Cisco IP Phones in Cisco CallManager Shared Line Appearances Shared Line Appearances In a Cisco CallManager system, a directory number (line) is considered to be a shared line if it appears on more than one device in the same partition. This is referred to as a shared line appearance. For example, a shared line can be set up so that a directory number appears on line 1 of a manager’s phone and also on line 2 of their assistant’s phone.
Chapter 46 Configuring Cisco IP Phones in Cisco CallManager Shared Line Appearances Cisco CallManager Administration Guide 46-26 78-10450-02
