Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SIP) Cisco Unified IP Phones 7905G/7912G Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
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C ON T E NT S Preface xi Overview xi Audience xi Objectives xii Organization xii Related Documentation xiii Obtaining Documentation xiv Cisco.
Contents What Features are Supported on the Cisco Unified IP Phone 7905G and 7912G? 1-7 Feature Overview 1-8 Configuring Telephony Features 1-8 Configuring Network Features Using the Cisco Unified IP Phone 1-9 Providing Users with Feature Information 1-10 Understanding Security Features for Cisco Unified IP Phones 1-10 Understanding the Requirements for Installing and Configuring the Cisco Unified IP Phone 7905G and 7912G 1-11 CHAPTER 2 Preparing to Install the Cisco Unified IP Phone on Your Network 2-1
Contents Converting a New Phone from SCCP to SIP 2-18 Converting an In-Use Phone from SCCP to SIP 2-18 Converting an In-Use Phone from SIP to SCCP 2-19 Deploying a Phone in an SCCP and SIP Environment 2-19 CHAPTER 3 Setting Up the Cisco Unified IP Phone 3-1 Before You Begin 3-1 Network Requirements 3-2 Cisco Unified CallManager Configuration 3-2 Safety 3-3 Understanding the Cisco Unified IP Phone Components 3-5 Network and Access Ports 3-5 Handset 3-6 Speaker 3-6 Installing the Cisco Unified IP Phone 3-
Contents Configuring Encryption Key Using Phone Configuration Web Page 4-9 Network Configuration Menu Parameter Descriptions 4-10 SIP Configuration Menu Parameter Descriptions 4-19 Viewing Network Settings through a Phone Configuration Web Page 4-22 CHAPTER 5 Configuring Telephony Features 5-1 CHAPTER 6 Viewing Model and Status Information on the Cisco Unified IP Phone 6-1 Viewing Model Information 6-2 Viewing Status Messages 6-2 CHAPTER 7 Troubleshooting the Cisco Unified IP Phone 8-1 Resolving S
Contents Checking Static IP Address Settings 8-9 Verifying Voice VLAN Configuration 8-9 Verifying that the Phones Have Not Been Intentionally Reset 8-9 Eliminating DNS or Other Connectivity Errors 8-10 General Troubleshooting Tips for the Cisco Unified IP Phone 8-11 Logging Information for Troubleshooting 8-12 Using the nptcap Tool 8-14 Resetting the Cisco Unified IP Phone 8-15 Erasing the Local Configuration 8-15 Where to Go for More Troubleshooting Information 8-17 Cleaning the Cisco Unified IP Phone 8-1
Contents How Users Access Voice Messages B-3 APPENDIX C Supporting International Users C-1 APPENDIX D Technical Specifications D-1 Physical and Operating Environment Specifications D-1 Cable Specifications D-2 Network Port Pinouts D-2 APPENDIX E Feature Support by Protocol for Cisco Unified IP Phone 7905G/7912G E-1 INDEX x Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.
Preface Overview Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SIP), Cisco Unified IP Phones 7905G and 7912G, provides the information you need to understand, install, configure, and manage the Cisco Unified IP Phone 7905G and 7912G on your network. This guide is intended to be used to administer phones running in a Cisco Unified CallManager Release 5.0 or higher environment.
Preface Objectives Objectives This guide provides the required steps to get the Cisco Unified IP Phone up and running on a Voice-over-IP (VoIP) network. Because of the complexity of an IP telephony network, this guide does not provide complete and detailed information for procedures that you need to perform on the Cisco Unified CallManager application or other network devices.
Preface Related Documentation Chapter Description Appendix A, “Reference List of Parameters” Describes configuration parameters for the Cisco Unified IP Phone Appendix B, “Providing Information to Users Via Provides suggestions for setting up a website for a Website” providing users with important information about their Cisco Unified IP Phones Appendix C, “Supporting International Users” Provides information about locating translated documents Appendix D, “Technical Specifications” Provides technic
Preface Obtaining Documentation • Cisco Unified CallManager Serviceability System Guide • Cisco Unified IP Phones and Services Application Developers Guide • Cisco Unified CallManager Troubleshooting Guide • Cisco Unified CallManager Bulk Administration Guide Obtaining Documentation Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources.
Preface Documentation Feedback the DVD, you have access to the same documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .pdf versions of the documentation available. The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD=) from Cisco Marketplace at this URL: http://www.cisco.
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Preface Obtaining Technical Assistance Obtaining Technical Assistance Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
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Preface Document Conventions Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.
Preface Document Conventions xxviii Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.
C H A P T E R 1 An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phone provides voice communication over an Internet Protocol (IP) network. It functions much like a traditional analog telephone, allowing you to place and receive phone calls and to access features such as mute, hold, transfer, and speed dial. In addition, because the phone is connected to your data network, it offers enhanced IP telephony features, including access to network information and customizeable features.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7905G and 7912G Caution Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco Unified IP Phone might cause interference. For more information, refer to the manufacturer’s documentation of the interfering device.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7905G and 7912G Figure 1-1 Cisco Unified IP Phone 7905G and 7912 Features 1 2 9 8 3 4 5 6 7 91031 10 1 LCD screen 2 Cisco Unified Indicates the Cisco Unified IP Phone series to which the IP Phone series phone belongs. type 3 Softkeys Displays features such as the time, date, phone number, caller ID, call status, and softkey tabs.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7905G and 7912G 1-4 4 Navigation button Enables you to scroll through text and select features displayed on the LCD screen. Also provides access to speed dial numbers when there are no text or features to scroll through. 5 Menu button Displays a menu that provides access to a voice messaging system, phone logs and directories, and settings.
Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protocols Are Used? What Networking Protocols Are Used? Cisco Unified IP Phones support several industry-standard and Cisco networking protocols for voice communication. Table 1-1 provides an overview of the networking protocols that the Cisco Unified IP Phone 7905G and 7912G support.
Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protocols Are Used? Table 1-1 Supported Networking Protocols on the Cisco Unified IP Phone (continued) Networking Protocol Purpose Usage Notes Internet Protocol (IP) IP is a messaging protocol that addresses and sends packets across the network. To communicate using IP, network devices must have an assigned IP address, subnet, and gateway.
Chapter 1 Table 1-1 An Overview of the Cisco Unified IP Phone What Features are Supported on the Cisco Unified IP Phone 7905G and 7912G? Supported Networking Protocols on the Cisco Unified IP Phone (continued) Networking Protocol Purpose Usage Notes Session Initiation Protocol (SIP) SIP is the Internet Engineering task Force (IETF) standard for multimedia conferencing over IP.
Chapter 1 What Features are Supported on the Cisco Unified IP Phone 7905G and 7912G? An Overview of the Cisco Unified IP Phone • Configuring Network Features Using the Cisco Unified IP Phone, page 1-9 • Providing Users with Feature Information, page 1-10 Feature Overview Cisco Unified IP Phones provide traditional telephony functionality, such as call forwarding and transferring, redialing, speed dialing, conference calling, and voice messaging system access.
Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on the Cisco Unified IP Phone 7905G and 7912G? In some places, this manual provides partial instructions for procedures that involve Cisco Unified CallManager Administration. These instructions are intended to point you to the appropriate page in the Cisco Unified CallManager application and to provide some initial guidance.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Providing Users with Feature Information If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. To ensure that you distribute the most current feature and procedural information, familiarize yourself with Cisco Unified IP Phone documentation.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Requirements for Installing and Configuring the Cisco Unified IP Phone 7905G and 7912G Note For more information about these features and about Cisco Unified CallManager and Cisco Unified IP Phone security, refer to Cisco Unified CallManager Security Guide.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Requirements for Installing and Configuring the Cisco Unified IP Phone 7905G and 7912G Table 1-2 Overview of Configuration Procedures for the Cisco Unified IP Phone Required Task Purpose For More Information 1.
Chapter 1 Table 1-2 An Overview of the Cisco Unified IP Phone Understanding the Requirements for Installing and Configuring the Cisco Unified IP Phone 7905G and 7912G Overview of Configuration Procedures for the Cisco Unified IP Phone (continued) Required Task Purpose 3.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Requirements for Installing and Configuring the Cisco Unified IP Phone 7905G and 7912G Table 1-2 Overview of Configuration Procedures for the Cisco Unified IP Phone (continued) Required Task Purpose 7. Configure network settings on the Cisco Unified IP Phone. Sets IP settings (if not using DHCP in the network) and assigns a TFTP server. 8. Configure the phone features such as call waiting, call forward, call park, and call pickup.
C H A P T E R 2 Preparing to Install the Cisco Unified IP Phone on Your Network Cisco Unified IP Phones enable you to communicate using voice over a data network. To provide this capability, the Cisco Unified IP Phones depend upon and interact with several other key Cisco Unified Communications Products, including Cisco Unified CallManager.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding Interactions with Other Cisco Unified Communications Products Understanding Interactions with Other Cisco Unified Communications Products To function in the IP telephony network, the Cisco Unified IP Phone must be connected to a networking device, such as a Cisco Catalyst switch. You must also register the Cisco Unified IP Phone with a Cisco Unified CallManager system before sending and receiving calls.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding Interactions with Other Cisco Unified Communications Products Understanding How the Cisco Unified IP Phone Interacts with the Cisco Catalyst Family of Switches The Cisco Unified IP Phone 7912G has an internal Ethernet switch, enabling it to switch incoming traffic to the phone, to the access port, or to the network port. The Cisco Unified IP Phone 7905G do not include an internal Ethernet switch or an access port.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding the Phone Startup Process Understanding the Phone Startup Process When connecting to the VoIP network, the Cisco Unified IP Phone goes through a standard startup process composed of the steps described in Table 2-1. Depending on your specific network configuration, not all of these steps may occur on your Cisco Unified IP Phone. Table 2-1 Cisco Unified IP Phone Startup Process Step Configuration 1.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding the Phone Startup Process Table 2-1 Cisco Unified IP Phone Startup Process (continued) Step Configuration 3. Configuring VLAN If the Cisco Unified IP Phone is connected to a Cisco Catalyst switch, the switch next informs the phone of the voice VLAN defined on the switch. The phone needs to know its VLAN membership before it can proceed with the Dynamic Host Configuration Protocol (DHCP) request for an IP address.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding the Phone Startup Process Table 2-1 Cisco Unified IP Phone Startup Process (continued) Step Configuration 5. Accessing a TFTP Server In addition to assigning an IP address, the DHCP server directs the Cisco Unified IP Phone to a TFTP Server. If the phone has a statically defined IP address, you must configure the TFTP server locally on the phone; the phone then contacts the TFTP server directly.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding the Phone Startup Process Table 2-1 Cisco Unified IP Phone Startup Process (continued) Step Configuration 6. Requesting the Configuration File and the Profile File The TFTP server has configuration files and profile files. A configuration file includes parameters for connecting to Cisco Unified CallManager and information about which image load a phone should be running.
Chapter 2 Understanding Phone Configuration Files and Profile Files Preparing to Install the Cisco Unified IP Phone on Your Network Understanding Phone Configuration Files and Profile Files Configuration files for a phone are stored on the TFTP server and define parameters for connecting to Cisco Unified CallManager. In general, any time you make a change in Cisco Unified CallManager that requires the phone to be reset, a change is made to the phone’s configuration file automatically.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Providing Power to the Cisco Unified IP Phone Providing Power to the Cisco Unified IP Phone You can power a Cisco Unified IP Phone by the following sources: • External power—optional Cisco AC adapter and power cord for connecting to a standard wall receptacle. • Inline power—inline power provider to the Cisco Unified IP Phone when connected to a Cisco Catalyst switch capable of providing inline power.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Providing Power to the Cisco Unified IP Phone • Power Source Design, page 2-10 • Redundancy Feature, page 2-11 • Installing the Cisco Unified IP Phone, page 3-6 Power Outage Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Providing Power to the Cisco Unified IP Phone Related Topics • Understanding Interactions with Other Cisco Unified Communications Products, page 2-2 • Providing Power to the Cisco Unified IP Phone, page 2-9 • Installing the Cisco Unified IP Phone, page 3-6 Redundancy Feature For redundancy, you can use the Cisco AC adapter even if you are using inline power from the Cisco Catalyst switches.
Chapter 2 Determining the MAC Address of a Cisco Unified IP Phone Preparing to Install the Cisco Unified IP Phone on Your Network Determining the MAC Address of a Cisco Unified IP Phone There are several procedures that require you to determine and enter the MAC address of a Cisco Unified IP Phone. These procedures include adding phones the the Cisco Unified CallManager database using Cisco Unified CallManager Administration or using BAT.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified CallManager Database Table 2-3 provides an overview of these methods for adding phones to the Cisco Unified CallManager database.
Chapter 2 Adding Phones to the Cisco Unified CallManager Database Preparing to Install the Cisco Unified IP Phone on Your Network You can use auto-registration to quickly enter phones into the Cisco Unified CallManager database. You can then modify any settings, such as the directory numbers, from Cisco Unified CallManager. Additionally, you can move auto-registered phones to new locations and assign them to different device pools without affecting their directory numbers.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Creating a SIP Profile Adding Phones with BAT The Cisco Unified Bulk Administration Tool (BAT) is a plug-in application for Cisco Unified CallManager that enables you to perform batch operations, including registration, on multiple phones. To add phones using BAT only (not in conjunction with TAPS), you first need to obtain the appropriate MAC address for each phone.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Creating a SIP Profile Step 4 Note 2-16 Click Save. You must assign a SIP profile to each phone after you have configured and named your SIP profiles. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Using Cisco Unified IP Phones with Different Protocols To select the applicable device profile, follow these steps: Procedure Step 1 From Cisco Unified CallManager Administration, navigate to Device > Phone. Step 2 Click on the name of the phone you are configuring to bring up the Phone Configuration screen.
Chapter 2 Using Cisco Unified IP Phones with Different Protocols Preparing to Install the Cisco Unified IP Phone on Your Network Converting a New Phone from SCCP to SIP A new, unused phone is set for SCCP by default. To convert this phone to SIP, perform these steps: Procedure Step 1 Take one of these actions: • To auto-register the phone, set the Auto Registration Phone Protocol parameter in Cisco Unified CallManager Administration to SIP.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Using Cisco Unified IP Phones with Different Protocols Converting an In-Use Phone from SIP to SCCP To convert a phone that is in use in your network from SIP to SCCP, perform these steps. For more information, Cisco Unified CallManager Administration Guide. Procedure Step 1 In Cisco Unified CallManager Administration, delete the existing SIP phone from the Cisco Unified CallManager database.
Chapter 2 Using Cisco Unified IP Phones with Different Protocols 2-20 Preparing to Install the Cisco Unified IP Phone on Your Network Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.
C H A P T E R 3 Setting Up the Cisco Unified IP Phone This chapter describes how to install the Cisco Unified IP Phone on an IP telephony network, and includes these topics: Note • Before You Begin, page 3-1 • Understanding the Cisco Unified IP Phone Components, page 3-5 • Installing the Cisco Unified IP Phone, page 3-6 • Mounting the Phone to the Wall, page 3-10 • Verifying the Phone Startup Process, page 3-11 • Configuring Startup Network Settings, page 3-11 Before you install a Cisco Unif
Chapter 3 Setting Up the Cisco Unified IP Phone Before You Begin • Safety, page 3-3 Network Requirements For the Cisco Unified IP Phone to successfully operate as a Cisco Unified IP Phone endpoint in your network, your network must meet these requirements: • Working VoIP Network – Voice over IP (VoIP) configured on your Cisco routers and gateways – Cisco Unified CallManager Release 5.
Chapter 3 Setting Up the Cisco Unified IP Phone Before You Begin Table 3-1 Configuration Activities Activity Explanation Reference Auto-registration. See the “Adding Phones to the If you plan to use auto-registration, Cisco Unified CallManager verify that it is enabled and properly Database” section on page 2-12. configured in Cisco Unified CallManager before connecting any Cisco Unified IP Phone to the network. Configure and assign telephony features.
Chapter 3 Setting Up the Cisco Unified IP Phone Before You Begin Warning Ultimate disposal of this product should be handled according to all national laws and regulations. Warning Do not work on the system or connect or disconnect cables during periods of lightning activity. Warning To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits.
Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone Components Understanding the Cisco Unified IP Phone Components The Cisco Unified IP Phone 7905G and 7912G includes these components on the phone or as accessories for the phone: • Network and Access Ports, page 3-5 • Handset, page 3-6 • Speaker, page 3-6 Network and Access Ports The back of the Cisco Unified IP Phone 7912G has two RJ-45 ports.
Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Handset The handset is designed especially for use with a Cisco Unified IP Phone. It includes a light that indicates incoming calls and voice messages waiting. Speaker This Cisco Unified IP Phone 7905G and 7912G include a speaker that you can use to monitor calls. Installing the Cisco Unified IP Phone Note Before you install a phone, even if it is new, upgrade the phone to the current firmware image.
Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Procedure Notes Reference Step 3 Connect a Category 3 or 5 straight-through Ethernet cable from another network device, such as a desktop computer, to the access port on the Cisco Unified IP Phone 7912G. See the “Network and Optional. You can connect another network device later Access Ports” section on page 3-5 for guidelines. if you do not connect one now. Step 4 Connect the power supply to the Optional.
Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Figure 3-1 Cisco Unified IP Phone 7905G Cable Connections 3 2 4 79976 5 1 1 Network (Ethernet) port (10BASE-T) 4 Power supply with AC plug. (Optional. Required only if power is not supplied through an Ethernet connection.) 2 Handset port for connecting the handset 5 Power cable with wall socket plug for connecting to power.
Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Figure 3-2 Cisco Unified IP Phone 7912G Cable Connections 4 3 2 5 91032 6 1 1 Network port (10BASE-T, 100BASE-T) 4 AC/DC adapter port (DC48) for power connector (for phones not provided with inline power) 2 Access port (10BASE-T, 100BASE-T) 5 Power supply with AC plug (if included) 3 Handset port for connecting the handset 6 Power cable with wall socket plug for connecting to power (if included) Cisco
Chapter 3 Setting Up the Cisco Unified IP Phone Mounting the Phone to the Wall Mounting the Phone to the Wall You can mount the Cisco Unified IP Phone on the wall by removing the footstand and using the mounting bracket on the back of the phone, or you can use special brackets available in a Cisco Unified IP Phone wall mount kit. (Wall mount kits must be ordered separately from the phone.
Chapter 3 Setting Up the Cisco Unified IP Phone Verifying the Phone Startup Process Verifying the Phone Startup Process After the Cisco Unified IP Phone has power connected to it, the phone begins its startup process by cycling through these steps. 1. The handset light strip, Hold button, and Menu button flash on and off simultaneously. 2. The LCD screen displays the Cisco Systems, Inc., copyright screen. 3. The LCD screen displays Configuring IP as the phone starts up. 4.
Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Startup Network Settings 3-12 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.
C H A P T E R 4 Configuring Settings on the Cisco Unified IP Phone The Cisco Unified IP Phone includes various configurable network and SIP settings that you may need to modify before the phone is functional for your users.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Accessing Network Configuration Settings through the Network Configuration Menu on the Phone Accessing Network Configuration Settings through the Network Configuration Menu on the Phone You can view and set most network configuration parameters for the Cisco Unified IP Phone 7905G and 7912G using the Network Configuration menu on the phone.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Accessing Network Configuration Settings through the Network Configuration Menu on the Phone Displaying the Network Configuration Menu To display the Network Configuration menu on a Cisco Unified IP Phone 7905G or 7912G, follow these steps: Procedure Step 1 Press the Menu button. Step 2 Choose Settings > Network Configuration.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Accessing Network Configuration Settings through the Network Configuration Menu on the Phone If a password has been specified for the phone, you must enter the password when unlocking network configuration options. To unlock network settings on the Cisco Unified IP Phone 7905G and 7912G, perform the following steps. Network settings are locked again automatically when you return to the main screen. Procedure Step 1 Press the Menu button.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Accessing Network Configuration Settings through the Network Configuration Menu on the Phone Editing Settings in the Network Configuration Menu When you edit the value of an parameter on the Network Configuration menu, follow these guidelines: • Use the keys on the telephone keypad to enter numbers and letters. • To enter letters using the keypad, use a corresponding number key. Press the key one or more times to display a particular letter.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Verifying Network Settings Verifying Network Settings On Cisco Unified IP Phone 7905G and 7912G, you can view detailed information about the current network settings of the phone. Use this information to troubleshoot or to make modifications. To display current network settings for the Cisco Unified IP Phone by using the Phone Configuration web page, follow these steps: Procedure Step 1 Display the Phone Configuration web page.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Configuring IP Settings Configuring IP Settings Use these guidelines when manually configuring the IP settings: Note • You can use 0.0.0.0 for the subnet mask only if the default gateway is also 0.0.0.0. • Ensure the TFTP server has an IP address. • Ensure the default gateway IP address is on the same subnet as the host IP address.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Configuring the Encryption Key Configuring Encryption Key Using LCD screen on the Phone Procedure Step 1 Connect your Cisco Unified IP Phone to the network. Your Cisco Unified IP Phone should upgrade automatically to a SIP image. Step 2 Press the MENU key on your phone. Step 3 Go to Settings > Network Configuration > Profile EncryptKeyEx Step 4 Press **# to unlock the menu. You may be prompted to enter a password to unlock the menu.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Configuring the Encryption Key Configuring Encryption Key Using Phone Configuration Web Page Procedure Step 1 Connect your Cisco Unified IP Phone to the network. Your Cisco Unified IP phone should upgrade automatically to a SIP image. Step 2 Step 3 Determine the IP address of the phone: a. Press the MENU key b.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Parameter Descriptions e. Click the Find button to display a list of devices. f. Click on the device name corresponding to your Cisco Unified IP phone. Cisco Unified Call Manager displays the Phone Configuration Administration page. g. Scroll down to the Symmetric Key Information box for the phone.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Parameter Descriptions Table 4-1 Network Configuration Menu Parameters (continued) Parameter Description To Change Host Name Unique host name of the phone. Display only—cannot configure. Domain Name (not applicable when used with Cisco Unified CallM anager) Network domain in which the phone resides. You can change this value if the Alternate Domain parameter is set to Yes.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Parameter Descriptions Table 4-1 Network Configuration Menu Parameters (continued) Parameter Description TFTP Server1 (This parameter is shown as TFTP Server 1 when the phone is configured to operate in a standard Cisco Unified CallManager environment; in a standard SIP environment the parameter is TFTP Server.) IP address or URL of the TFTP server from which a phone obtains a profile.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Parameter Descriptions Table 4-1 Network Configuration Menu Parameters (continued) Parameter Description DNS Server 1, DNS Server 2 IP addresses of the Primary Domain Name System (DNS) server (DNS Server 1) and secondary DNS server (DNS Server 2) used by the phone.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Parameter Descriptions Table 4-1 Network Configuration Menu Parameters (continued) Parameter Description Time Zone (not applicable when used with Cisco Unified CallManager) Offset to apply to the Greenwich Mean Time (GMT) returned by an NTP server to determine local time (to use for the screen display, for example). Local time is generated as follows: • Local time = GMT + Time Zone, if Time Zone <= 12.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Parameter Descriptions Table 4-1 Network Configuration Menu Parameters (continued) Parameter Description Admin. VLAN ID Auxiliary VLAN in which the phone is a member. To Change 1. Unlock configuration parameters. 2. Scroll to the Admin. VLAN ID parameter, press the Edit softkey, and then enter a new Admin VLAN value. 3. Press the Validate softkey, and then press the Save softkey. 1.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Parameter Descriptions Table 4-1 Network Configuration Menu Parameters (continued) Parameter Description DHCP Enabled (enabled by default) Specifies whether to use the DHCP server to obtain information such as its IP address, its subnet mask, and the IP addresses of the network gateway and the DNS, NTP, and TFTP servers.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Parameter Descriptions Table 4-1 Network Configuration Menu Parameters (continued) Parameter Description Alternate TFTP Indicates whether the phone obtains the IP address or URL of the TFTP server from the DHCP server (No) or uses the IP address or URL specified by the TFTP Server parameter (Yes). If you set the Alternate TFTP server to Yes, you must specify a value for the TFTP Server parameter.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Parameter Descriptions Table 4-1 Network Configuration Menu Parameters (continued) Parameter Description Alternate Domain Indicates whether the phone is using an alternative domain name. To Change 1. Unlock configuration parameters. 2. Scroll to the Alternate Domain parameter and press the Yes softkey if the phone should use an alternative domain name. Press the No softkey otherwise. 3.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone SIP Configuration Menu Parameter Descriptions SIP Configuration Menu Parameter Descriptions Table 4-2 describes SIP configuration parameters. To access the SIP Configuration menu, choose SIP Configuration from the Settings menu.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone SIP Configuration Menu Parameter Descriptions Table 4-2 SIP Configuration Menu Parameters (continued) Parameter Description Use Login ID Indicates whether to use the value specified with the Login ID parameter instead of the value specified with the User ID parameter for authentication of the phone. Login ID Alternate ID used for authentication of the phone.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone SIP Configuration Menu Parameter Descriptions Table 4-2 SIP Configuration Menu Parameters (continued) Parameter Description Backup Proxy Timeout (not displayed in Cisco Unified CallManager environment). Timeout, in seconds, for switching from backup proxy server to primary proxy server. Outbound Proxy (not displayed in Cisco Unified CallManager environment). IP address or URL of the SIP outbound proxy server used by the phone.
Chapter 4 Viewing Network Settings through a Phone Configuration Web Page Configuring Settings on the Cisco Unified IP Phone Viewing Network Settings through a Phone Configuration Web Page You can view (but not set) network configuration parameters for a Cisco Unified IP Phone 7905G and 7912G from the Phone Configuration Web Page.
C H A P T E R 5 Configuring Telephony Features After you install Cisco Unified IP Phones in your network, configure their network settings, and add them to Cisco Unified CallManager, you must use the Cisco Unified CallManager Administration application to configure telephony features. This chapter provides an overview of these configuration and set-up procedures. Cisco Unified CallManager documentation provides detailed instructions for these procedures.
Chapter 5 Table 5-1 Configuring Telephony Features Configuring Telephony Features for Cisco Unified IP Phone 7905G/7912G Using Cisco Unified CallManager Administration Feature Description Reference Block Anonymous Calls Rejects incoming calls that contain the Anonymous called ID. For more information refer to the Cisco Unified CallManager Administration Guide, SIP Profile Configuration chapter. Call Forward Forwards all calls to the designated directory For more information, refer to: number.
Chapter 5 Configuring Telephony Features Table 5-1 Configuring Telephony Features for Cisco Unified IP Phone 7905G/7912G Using Cisco Unified CallManager Administration (continued) Feature Description Reference Caller ID Displays the telephone number and the name For more information, refer to: of the caller. • Cisco Unified CallManager Administration Guide, “Configuring Cisco Unified IP Phones” chapter. • Cisco Unified CallManager System Guide, “Understanding Route Plans” chapter.
Chapter 5 Table 5-1 Configuring Telephony Features Configuring Telephony Features for Cisco Unified IP Phone 7905G/7912G Using Cisco Unified CallManager Administration (continued) Feature Description Do Not Disturb Allows a user to block incoming calls on the For more information refer to the phone with a busy tone. Valid values include: Cisco Unified CallManager Administration Guide, “SIP Profile • User controlled (default): a user can turn Configuration” chapter. DND on and off on the phone.
C H A P T E R 6 Viewing Model and Status Information on the Cisco Unified IP Phone On a Cisco Unified IP Phone or from a phone’s web page, you can obtain model and status information about the phone. This chapter describes how to obtain such information from menus available on the Cisco Unified IP Phone 7905G and 7912G. You can also obtain much of this information, and additional related information, for any Cisco Unified IP Phone from the Phone Configuration web page.
Chapter 6 Viewing Model and Status Information on the Cisco Unified IP Phone Viewing Model Information Viewing Model Information You can verify the model and serial number of Cisco Unified IP Phones 7905G and 7912G by viewing the Model Information screen. To view this screen, follow these steps: Procedure Step 1 Press the Menu button. Step 2 Choose Settings > Model Information. Step 3 Use the Navigation button to display the information in the Model Information screen.
Chapter 6 Viewing Model and Status Information on the Cisco Unified IP Phone Viewing Status Messages • Network Statistics—Displays Ethernet traffic statistics. • Firmware Versions—Displays this information about the software and firmware running on the phone: – Application Load ID—Identifier of the firmware. – Boot Load ID—Identifier of the factory-installed load. – Version—Software version number. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.
Chapter 6 Viewing Model and Status Information on the Cisco Unified IP Phone Viewing Status Messages 6-4 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.
C H A P T E R 7 Troubleshooting the Cisco Unified IP Phone Cisco Unified IP Phones provide information that can assist you in troubleshooting problems with your Cisco Unified IP Phone or in your IP telephony network.
Chapter 7 Troubleshooting the Cisco Unified IP Phone Resolving Startup Problems Resolving Startup Problems After installing a Cisco Unified IP Phone on your network and adding it to Cisco Unified CallManager, the phone should start up as described in the “Verifying the Phone Startup Process” section on page 3-11.
Chapter 7 Troubleshooting the Cisco Unified IP Phone Resolving Startup Problems 2. Verify that the phone is receiving power: – Verify that the electrical outlet is functional. – If you are using in-line power, try using the external power supply instead. – If you are using the external power supply, switch with a unit that you know to be functional. If, after attempting these solutions, the phone still does not start up, contact a Cisco technical support representative for additional assistance.
Chapter 7 Troubleshooting the Cisco Unified IP Phone Resolving Startup Problems Registering the Phone with Cisco Unified CallManager A Cisco Unified IP Phone can register with a Cisco Unified CallManager server only if the phone has been added to the server or if auto-registration for SIP is enabled. Review the information and procedures in the “Adding Phones to the Cisco Unified CallManager Database” section on page 2-12 to ensure that the phone has been added to the Cisco Unified CallManager database.
Chapter 7 Troubleshooting the Cisco Unified IP Phone Resolving Startup Problems Verifying IP Addressing and Routing You should verify the IP addressing and routing settings for the Cisco Unified IP Phone. If you are using DHCP, the DHCP server should provide these values. If you have assigned a static IP address to the phone, you must enter these values manually.
Chapter 7 Troubleshooting the Cisco Unified IP Phone Resolving Startup Problems Verifying Cisco Unified CallManager Settings The Cisco Unified IP Phone attempts to open a TCP connection to all the Cisco Unified CallManager servers that are part of the assigned Cisco Unified CallManager group. Take one of these actions to verify Cisco Unified CallManager settings: • On the Cisco Unified IP Phone 7905G or 7912G, choose Settings > SIP Configuration and look at the SIP Proxy 1–4 options.
Chapter 7 Troubleshooting the Cisco Unified IP Phone Resolving Startup Problems Step 3 From the Servers pull-down menu, choose the primary Cisco Unified CallManager server. The page displays the service names for the server that you chose, the status of the services, and a service control panel to stop or start a service. Step 4 If a service has stopped, click the service radio button and then click the Start button.
Chapter 7 Troubleshooting the Cisco Unified IP Phone Cisco Unified IP Phone Resets Unexpectedly Cisco Unified IP Phone Resets Unexpectedly If users report that their phones are resetting during calls or resetting while idle on their desk, you should investigate the cause. If the network connection and Cisco Unified CallManager connection are stable, a Cisco Unified IP Phone should not reset on its own.
Chapter 7 Troubleshooting the Cisco Unified IP Phone Cisco Unified IP Phone Resets Unexpectedly Verifying DHCP Settings The following procedure can help you determine if the phone has been properly configured to use DHCP: 1. Verify that you have properly configured the phone to use DHCP. See Table 4-2 on page 4-19 for details. 2. Verify that the DHCP server has been set up properly. 3. Verify the DHCP lease duration. Cisco recommends that you set it to 8 days.
Chapter 7 Troubleshooting the Cisco Unified IP Phone Cisco Unified IP Phone Resets Unexpectedly Eliminating DNS or Other Connectivity Errors If the phone continues to reset, follow these steps to eliminate DNS or other connectivity errors: Procedure Step 1 Reset the phone to factory defaults. See the “Resetting the Cisco Unified IP Phone” section on page 7-15 for details. Step 2 Modify DHCP and IP settings. a. Disable DHCP. See Table 4-2 on page 4-19 for details. b.
Chapter 7 Troubleshooting the Cisco Unified IP Phone General Troubleshooting Tips for the Cisco Unified IP Phone General Troubleshooting Tips for the Cisco Unified IP Phone Table 7-1 provides general troubleshooting information for the Cisco Unified IP Phones. Table 7-1 Cisco Unified IP Phone Troubleshooting Summary Explanation Daisy-chaining IP phones Do not connect an IP phone to another IP phone through the access port. Each IP phone should directly connect to a switch port.
Chapter 7 Troubleshooting the Cisco Unified IP Phone Logging Information for Troubleshooting Table 7-1 Cisco Unified IP Phone Troubleshooting (continued) Summary Explanation Changing the telephone configuration By default, the network configuration options are locked to prevent users from making changes that could impact their network connectivity. You must unlock the network configuration options before you can configure them.
Chapter 7 Troubleshooting the Cisco Unified IP Phone Logging Information for Troubleshooting To collect troubleshooting information in a log file, follow these steps: Procedure Step 1 Press the Menu key on the phone. Step 2 Select Settings > Network Configuration. Step 3 If the menu is locked, press **# to unlock it. Step 4 Press **3 to access the Device Logs screen. Step 5 Enter the host server and port to which debug information should be sent.
Chapter 7 Troubleshooting the Cisco Unified IP Phone Using the nptcap Tool Note If you want to collect information from more than one Cisco Unified IP Phone, Cisco recommends that you store information in a separate listen-port.log file for each phone. If you store all information in a single file, it can be difficult to identify which messages belong to which phones. To generate separate listen-port.log files, configure each phone using the LCD screen on the phone.
Chapter 7 Troubleshooting the Cisco Unified IP Phone Resetting the Cisco Unified IP Phone Resetting the Cisco Unified IP Phone If you reset the phone, any changes made that have not been saved are lost and set back to default settings. Follow these steps to reset the phone: Procedure Step 1 Press **#** to reset the Cisco Unified IP Phone. The phone displays “Do you want to reboot the phone?” Step 2 Press the Yes softkey. The phone cycles through normal startup procedures.
Chapter 7 Troubleshooting the Cisco Unified IP Phone Erasing the Local Configuration Step 3 Perform either of these procedures: • Procedure A: – Press **2. The phone displays “Do you want to reset all system settings to default values?” – Press the Yes softkey. • Procedure B: – Press **#. If the phone displays “Enter Admin Password,” enter your password and then press the Enter softkey. Make sure that an unlocked padlock icon appears in the upper right corner of the LCD screen on the phone.
Chapter 7 Troubleshooting the Cisco Unified IP Phone Where to Go for More Troubleshooting Information Where to Go for More Troubleshooting Information If you have additional questions about troubleshooting the Cisco Unified IP Phones, several Cisco.com web sites can provide you with more tips. • Cisco Unified IP Phone Troubleshooting Resources: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_supp ort_series_home.
Chapter 7 Troubleshooting the Cisco Unified IP Phone Cleaning the Cisco Unified IP Phone 7-18 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.
A P P E N D I X A Reference List of Parameters In general, configuring the Cisco Unified IP Phones 7905G and 7912G can be accomplished through Cisco Unified CallManager and through the network configuration options on a phone. These processes are described in detail in this manual. This appendix describes, for your reference, all the configuration parameters that can be viewed from the Phone Configuration Web Page.
Appendix A Reference List of Parameters Accessing the Web Page for a Phone Accessing the Web Page for a Phone You can display device and network information for a Cisco Unified IP Phone by accessing the Phone Configuration Web Page. You can access the web page using any graphically capable web browser. To access the web page for your Cisco Unified IP Phone, perform the following steps. Procedure Step 1 Display the main Phone Configuration Web Page.
Appendix A Reference List of Parameters Device Information Step 3 Close your web browser. Related Topics • Device Information, page A-3 • Network Configuration, page A-4 • Network Statistics, page A-6 • Device Logs, page A-7 • Network Parameters, page A-8 • Tone Parameters, page A-28 • Audio Parameters, page A-32 Device Information The Device Information area of the Cisco Unified IP Phone Configuration Web Page displays device settings and related information for the phone.
Appendix A Reference List of Parameters Network Configuration Table A-1 Device Information Area Items (continued) Item Description Product ID Product identifier of the phone H/W features Reserved for future use BTXML cards version Version of the graphics card in the phone Configuration version stamp Version of the phone configuration file Network Configuration The Network Configuration area of the Cisco Unified IP Phone Configuration Web Page displays network configuration information and inf
Appendix A Reference List of Parameters Network Configuration Table A-2 Network Configuration Area Items (continued) Item Description Domain name If DHCP is enabled, Domain Name System (DNS) in which the phone resides IP address If DHCP is enabled, Internet protocol (IP) address of the phone Default router If DHCP is enabled, default router used by the phone Subnet mask If DHCP is enabled, subnet mask used by the phone TFTP server 1 If DHCP is enabled, IP address of the primary TFTP server us
Appendix A Reference List of Parameters Network Statistics Table A-2 Network Configuration Area Items (continued) Item Description CallManager 1 – 4 Prioritized list of Cisco Unified CallManager systems that are available for processing calls from this phone. Possible states include: • Active—Cisco Unified CallManager server from which the phone is currently receiving call-processing services. • Standby—Cisco Unified CallManager server to which the phone switches if the current server goes down.
Appendix A Reference List of Parameters Device Logs Table A-3 Network Statistics Area Items Item Description Elapsed time Time that has elapsed since the phone or Cisco Unified CallManager was last reset Receive packets Number of packets that the phone has received during the elapsed time Transmit packets Number of packets that the phone has transmitted during the elapsed time Broadcast Number of packets that the network has broadcast during the elapsed time Multicast Number of multicast pack
Appendix A Reference List of Parameters Configuration Parameters Configuration Parameters This section provides information on the parameters that are used configure the Cisco Unified IP Phones 7905G and 7912G through a profile file or through the Phone Configuration Web Page. Note The configuration parameters are display only on the Phone Configuration Web Page and in the profile configuration file.
Appendix A Reference List of Parameters Configuration Parameters Table A-4 Network Parameters Parameter Description Usage UseTftp Enables or disables • 0=Do not use a TFTP server. downloading of a • 1=Use a TFTP server: profile from a TFTP – If TftpURL is set to 0, use the TFTP IP address or server. If you set this URL obtained from the DHCP server to contact parameter to 1 and the TFTP server.
Appendix A Reference List of Parameters Configuration Parameters Table A-4 Network Parameters (continued) Parameter Description Usage CfgInterval Number of seconds between automatic profile refreshes from the TFTP server. At the earliest idle time following each interval expiration, the phone retrieves its profile using the tftp get command. Intervals should vary among phones on the network to prevent simultaneous contact of the TFTP server by many phones.
Appendix A Reference List of Parameters Configuration Parameters Table A-4 Network Parameters (continued) Parameter Description Usage Domain Alphanumeric string up to 31 characters. Domain name on the network in which the • 0—Use the DHCP-provided domain name. phone operates, used in the creation of the fully • string—Use the specified domain name string and overwrite any DHCP-provided domain name. qualified domain name (FQDN) for DNS The default setting is 0. queries.
Appendix A Reference List of Parameters Configuration Parameters Table A-4 Network Parameters (continued) Parameter Description Usage TimeZone Offset to apply to the Local time is generated as follows: Greenwich Mean Time • Local time = GMT + TimeZone, if TimeZone <= 12. (GMT) returned by an • Local time = GMT + TimeZone – 25, if TimeZone > NTP server to 12. determine local time (to use for Call ID For example, TimeZone = 17 for Pacific Standard Time. display, for example).
Appendix A Reference List of Parameters Configuration Parameters Table A-4 Network Parameters (continued) Parameter Description Usage OpFlags Enables or disables Bit map, as follows: various features on the • Bit 0—If 1, ignore the DHCP-assigned TFTP file name phone.
Appendix A Reference List of Parameters Configuration Parameters Table A-4 Network Parameters (continued) Parameter Description Usage VLANSetting Specifies various VLAN settings. Bit map, as follows: • Bits 0–2—Designate 802.1Q priority for signalling IP packets. • Bits 3–5—Designates 802.1Q priority for audio voice IP packets. • Bits 6–17—Reserved for future use. • Bits 18–29—User-specified 802.1Q VLAN id. • Bits 30–31—Reserved for future use. The default setting is 0x0000002b.
Appendix A Reference List of Parameters Configuration Parameters Table A-4 Network Parameters (continued) Parameter Description Usage Nprintf IP address and port of a server to which Cisco Unified IP Phone troubleshooting messages are sent. Enter the extended IP address of the server to which troubleshooting messages are sent and collected in a log file. The default value is 0, which specifies that no messages are sent. Note To collect troubleshooting messages, the prserv.
Appendix A Reference List of Parameters Configuration Parameters Table A-5 SIP Parameters Parameter Description UID, PWD User ID and password for registration and authentication. Authentication can be performed on the (UID, PWD) pair or on the (LoginID, PWD) pair depending on the UseLoginID flag. However, the phone identifies itself to the outside world with the UID only and can be reached only with the corresponding UID but not the LoginID. If UID is set to “.
Appendix A Reference List of Parameters Configuration Parameters Table A-5 SIP Parameters (continued) Parameter Description SIPRegInterval2 SIP registration interval, in seconds, between each registration renewal to the backup SIP proxy server. If set to 0, the phone uses the default value. The value can range from 0 to 86400. Value type: Integer. Default value: 3600 MAXRedirect Maximum number of redirections the phone attempts to reach a callee. The value can range from 0 to 10.
Appendix A Reference List of Parameters Configuration Parameters Table A-5 SIP Parameters (continued) Parameter Description MediaPort Port from which the phone transmits and receives media streams. This value must be an even number; each connection uses the next available even-numbered port for RTP. 0=Use the default value. This value can range from 0 to 65535. Value type: Even integer.
Appendix A Reference List of Parameters Configuration Parameters Table A-5 SIP Parameters (continued) Parameter Description MsgRetryLimits Lets you configure the number of times that a phone retransmits various SIP requests to the current proxy and the number of times that a phone sends responses to specific requests from the SIP user agent. When the phone sends a SIP message to the remote SIP user agent, the message does not always reach its destination for various reasons.
Appendix A Reference List of Parameters Configuration Parameters Table A-5 SIP Parameters (continued) Parameter Description NatTimer (not used in Cisco Unified CallManager release 5.0) Retransmission interval (in seconds) for sending a dummy packet to the server specified with the NatServer parameter, specified in bits 0-11 the parameter. The upper 20 bits are reserved and should be set to 0. Value type: Bitmap.
Appendix A Reference List of Parameters Configuration Parameters Table A-6 MsgRetryLimits Parameter Bit Number Definition 0-3 Number of times to retransmit the following SIP requests or responses to the SIP user agent: • NOTIFY request • PRACK request • Final response to an INVITE request Range: 0 - 15 Default value: 0 With the default setting, the following retransmission attempts are used: 4-7 • NOTIFY request: 6 • PRACK request: 5 • INVITE final response: 7 Number of times to retrans
Appendix A Reference List of Parameters Configuration Parameters Call Preference Parameters Table A-7 describes the call preference parameters that you can view through a phone’s profile or through the Call Preferences area on the phone’s web page. These parameters specify various user features on the phone. Tip Table A-7 To access the Call Preferences area directly from a web browser, enter IP_address/CallPrefConfiguration, where IP_address is the IP address of your Cisco Unified IP Phone.
Appendix A Reference List of Parameters Configuration Parameters Table A-7 Call Preference Parameters (continued) Parameter Description Allow Conference (on web page) Whether the conference feature is enabled on a phone. If this feature is enabled, the Confrn softkey will appear when appropriate, allowing a three-way conference to be established. If this feature is disabled, this softkey will never be available. Conference (in profile) • 0=Disable the conference feature.
Appendix A Reference List of Parameters Configuration Parameters Table A-7 Call Preference Parameters (continued) Parameter Description Voice Mail Number (on web page) Specifies a telephone number where voice messages are stored and retrieved. If a number (other than 0) is specified: VoiceMailNumber (in profile) • The Message softkey will appear on the phone when appropriate.
Appendix A Reference List of Parameters Configuration Parameters Table A-7 Call Preference Parameters (continued) Parameter Description Short Name (on web page) Specifies a name to be displayed on the phone’s LCD screen in place of the Display Name value. Short Name will not affect the Display Name value that is used as part of the phone’s caller ID. ShortName (in profile) Value type: Alphanumeric string, up to 31 characters.
Appendix A Reference List of Parameters Configuration Parameters Table A-7 Call Preference Parameters (continued) Parameter Description Date Format (on web page) Specifies the format for the date that appears on the phone’s LCD screen. This format is specified by one or more of the following characters: DateFormat (in profile) m—designates the month as a number 1 through 12. M—designates the month as a three-letter abbreviation, Jan through Dec. d or D—designates the day of the month.
Appendix A Reference List of Parameters Configuration Parameters Table A-7 Call Preference Parameters (continued) Parameter Description GUI Show Mask (on web page) Specifies which parameters, if any, appear on the Call Preferences menu on the phone. CallPrefGuiShow (in profile) Set a bit to 0 if the corresponding parameter should not appear. Set the bit to 1 if the parameter should appear. • Bit 0: Do Not Disturb. • Bit 1: Allow Call Waiting. • Bit 2: Block Caller ID.
Appendix A Reference List of Parameters Configuration Parameters Table A-7 Call Preference Parameters (continued) Parameter Description GUI Set Mask (on web page) Specifies which parameters on the Call Preferences menu on the phone can be changed by an end user. CallPrefGuiSet (in profile) Set a bit to 0 if an end user should not be able to change the corresponding parameter. Set the bit to 1 if an end user should be able to change the parameter. • Bit 0: Do Not Disturb.
Appendix A Reference List of Parameters Configuration Parameters Tip Table A-8 To access the Call Preferences area directly from a web browser, enter IP_address/ToneConfiguration, where IP_address is the IP address of your Cisco Unified IP Phone. Tone Parameters Parameter Description SigTimer Timeout values for signal events. • Bits 0–7: CWT Period, which the number of 0.1-second intervals to wait between each burst of call-waiting tone. The range is 0 to 255.
Appendix A Reference List of Parameters Configuration Parameters Table A-8 Tone Parameters (continued) Parameter Description RingOnOffTime Specifies the ringer cadence pattern, expressed as three comma-separated integers a,b,c, where: • a—Number of seconds to wait before turning the ring on. • b—Number of seconds to wait before turning the ring off. • c—Ring frequency. Value type: Three comma-separated integers.
Appendix A Reference List of Parameters Configuration Parameters Table A-8 Tone Parameters (continued) Parameter Description RingBackTone Tone that plays when the called party’s line is ringing. Value type: Array of 11 short integers. Default value: 2,30831,2032,30467,1104,1,16000,32000,0,0,0 CallWaitTone Tone that plays to indicate that you have a call waiting. Value type: Array of 11 short integers.
Appendix A Reference List of Parameters Configuration Parameters Audio Parameters Table A-9 describes the network parameters that you can configure through a phone’s profile file or through its Audio Parameters web page. Tip Table A-9 To access the Call Preferences area directly from a web browser, enter IP_address/AudioConfiguration, where IP_address is the IP address of your Cisco Unified IP Phone.
Appendix A Reference List of Parameters Configuration Parameters Table A-9 Audio Parameters (continued) Parameter Description AudioMode Audio operating mode. • Bit 0: G.711 silence suppression: – 0=Disable. – 1=Enable. • Bits 1–3: Reserved. • Bits 4–5: DTMF transmission method: – 0=Always inband. – 1=Negotiated via SDP. – 2=Always out-of-band. • Bits 6–31: Reserved. Value type: Bitmap. Default value: 0x00000011 ConnectMode Connection mode for the selected call-signaling protocol.
Appendix A Reference List of Parameters Configuration Parameters Table A-10 ConnectMode Parameter Bit Description 0–15 Reserved. Must be set to 0. 16 Registration removal prior to re-registration. • 0=Disable (default). • 1=When the phone powers up, “Contact: *” is used to remove all registrations. On subsequent registration cycles, “Contact: current_SIP_URL;expires=0” is used. 17–18 Reserved. Must be set to 0. 19 IP ringback and early media.
Appendix A Reference List of Parameters Configuration Parameters Table A-10 ConnectMode Parameter (continued) Bit Description 22 Process a received = parameter in the VIA header to extract the external IP addresses used by the Network Address Translation (NAT) router. • 0=Disable (default). • 1=Enable. When a Cisco Unified IP Phone is operating behind a NAT, the NATIP parameter must be set to the external IP address of the NAT router.
Appendix A Reference List of Parameters Configuration Parameters Table A-10 ConnectMode Parameter (continued) Bit Description 24 Include RTP statistics in BYE request and response. • 0=Disable (default). • 1=Enable.
A P P E N D I X B Providing Information to Users Via a Website If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users. Cisco recommends that you create a web page on your internal support site that provides end users with important information about their new Cisco Unified IP Phones.
Appendix B Providing Information to Users Via a Website How Users Get Copies of Cisco Unified IP Phone Manuals How Users Get Copies of Cisco Unified IP Phone Manuals You should provide end users with access to user documentation for the Cisco Unified IP Phones. This documentation includes detailed user instructions for key phone features. See the “Related Documentation” section on page xiii for more information.
Appendix B Providing Information to Users Via a Website How Users Access Voice Messages How Users Access Voice Messages Cisco Unified CallManager provides you with the flexibility to integrate with many different voice messaging systems, including the Cisco Unity voice messaging system. Because you can integrate with many different systems, you must provide users with information about how to use your specific system.
Appendix B Providing Information to Users Via a Website How Users Access Voice Messages B-4 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.
A P P E N D I X C Supporting International Users Translated and localized versions of the Cisco Unified IP Phones are available in several languages. If you are using Cisco Unified IP Phones in a locale other than English, you should install the Cisco Unified IP Telephony Locale Installer on every Cisco Unified CallManager server in the cluster.
Appendix C C-2 Supporting International Users Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.
A P P E N D I X D Technical Specifications The following sections describe the technical specifications for the Cisco Unified IP Phone 7905G and 7912G. • Physical and Operating Environment Specifications, page D-1 • Cable Specifications, page D-2 • Network Port Pinouts, page D-2 Physical and Operating Environment Specifications Table D-1 shows the physical and operating environment specifications for the Cisco Unified IP Phone 7905G and 7912G.
Appendix D Technical Specifications Cable Specifications Table D-1 Physical and Operating Specification (continued) Specification Power Cables Value or Range • 100-240 VAC, 50-60 Hz, 0.5 A—when using the AC adapter • 48 VDC, 0.
Appendix D Technical Specifications Network Port Pinouts Table D-2 Network Port Connector Pinouts Pin Number Function 1 TD+ 2 TD- 3 RD+ 4 +48 Volts return1 5 +48 Volts return1 6 RD- 7 +48 Volts source1 8 +48 Volts source1 1. When used to receive power from an inline power card in the Cisco Catalyst switch. Access Port Connector Table D-3 describes the access port connector pinouts.
Appendix D Technical Specifications Network Port Pinouts D-4 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.
A P P E N D I X E Feature Support by Protocol for Cisco Unified IP Phone 7905G/7912G This appendix provides information about feature support for the Cisco Unified IP Phone 7905G and 7912G using the SCCP or SIP protocol with Cisco Unified CallManager Release 5.0(1). Table E-1 provides a high-level overview of calling features and their support by protocol. This table focuses primarily on end-user calling features and is not intended to represent a comprehensive listing of all available phone features.
Appendix E Table E-1 Feature Support by Protocol for Cisco Unified IP Phone 7905G/7912G Cisco Unified IP Phone 7912G and Cisco Unified IP Phone 7905G Feature Support by Protocol Cisco Unified IP Phones 7912G and 7905G Features SCCP SIP For More Information Abbreviated Dialing Supported — “Basic Call Handling—Placing a Call” Answer Release Supported Supported “Basic Call Handling—Answering a Call” Auto Answer Supported — “Basic Call Handling—Answering a Call” Auto Dial — — Barge (and c
Appendix E Feature Support by Protocol for Cisco Unified IP Phone 7905G/7912G Table E-1 Cisco Unified IP Phone 7912G and Cisco Unified IP Phone 7905G Feature Support by Protocol (continued) Cisco Unified IP Phones 7912G and 7905G Features SCCP SIP For More Information Client Matter Codes (CMC) Supported — “Basic Call Handling—Placing a Call” Conference Supported Supported “Quick Reference—Making Conference Calls” Conference List Supported — “Basic Call Handling—Making Conference Calls” C
Appendix E Table E-1 Feature Support by Protocol for Cisco Unified IP Phone 7905G/7912G Cisco Unified IP Phone 7912G and Cisco Unified IP Phone 7905G Feature Support by Protocol (continued) Cisco Unified IP Phones 7912G and 7905G Features SCCP SIP For More Information Multilevel Precedence and Preemption (MLPP) Supported — “Advanced Call Handling—Prioritizing Critical Calls” Multiple Calls per Line Appearance 6 2 “An Overview of Your Phone—Call Handling and Navigation Tips” Mute — — On-ho
Appendix E Feature Support by Protocol for Cisco Unified IP Phone 7905G/7912G Table E-1 Cisco Unified IP Phone 7912G and Cisco Unified IP Phone 7905G Feature Support by Protocol (continued) Cisco Unified IP Phones 7912G and 7905G Features SCCP SIP For More Information Calling Features Voice Quality Metrics — Call Statistics — — Supported 4.
Appendix E E-6 Feature Support by Protocol for Cisco Unified IP Phone 7905G/7912G Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.
I N D EX NumTxFrames A-33 A RxCodec A-32 AC adapter connecting to 3-7 TxCodec A-32 auto-registration providing power using 2-9 access port using 2-13 auxiliary VLAN about 3-5 description 2-3 connecting to 3-5, 3-7 Admin.
Index Display Name A-24 C DisplayName A-24 caller ID 5-3 Do Not Disturb A-23 display name A-24 DoNotDisturb A-23 call forward 5-2 Forward to VMail Delay A-26 call forwarding A-24 GUI Set Mask A-28 Call Forward Number parameter A-24 GUI Show Mask A-27 CallForwardNumber parameter A-24 Short Name A-25 call hold 5-2 ShortName A-25 CallManager 1 – 4 A-6 Time Format A-25 call preference parameters TimeFormat A-25 Allow Blind Transfer A-22 Voice Mail Number A-24 Allow Call Transfer A-22 Voi
Index description 1-5 discovery, performing A-13 CDP Enabled parameter 4-15 cell phone, interference 1-2 CfgInterval parameter A-10 Cisco Catalyst switches, interaction with 2-3 Cisco Discovery Protocol See CDP Cisco Discovery Protocol (CDP) 4-15 Cisco Unified CallManager adding phone to database of 2-12 interactions with 2-2 required for Cisco Unified IP Phones 3-2 verifying settings 8-6 Cisco Unified CallManager Administration, adding phones using 2-14 Cisco Unified IP Phone adding manually to Cisco Unif
Index configuration values unlocked 4-3 disabling 4-16 configuring enabling 4-16 from a Cisco Unified IP Phone 4-3 troubleshooting 8-9 overview 1-11 DHCP enabled A-6 startup network settings 3-11 DHCP Enabled parameter 4-16 through phone’s web page A-2 Dhcp parameter A-10 Confrn softkey A-23 connecting DHCP server A-4 IP address 4-10 handset 3-6 DHCP Server parameter 4-10 headset 3-6 dial plan to AC adapter 3-7 rules A-20 to a computer 3-7 DialPlan parameter A-20 to the network 3-6 d
Index verifying settings 8-5 F DNS server 1 A-5 DNS Server 1 parameter 4-13 features DNS server 2 A-5 configuring on phone, overview 1-9 DNS Server 2 parameter 4-13 configuring with Cisco Unified CallManager, overview 1-8 documentation informing users about, overview 1-10 additional xiii for users B-2 Domain name A-5 Firmware Versions screen 6-3 Forward to VMail Delay parameter A-26 domain name disabling alternate 4-18 G enabling alternate 4-18 Domain Name parameter 4-11 GUI Set Mask paramet
Index Cisco Unified CallManager configuration 3-2 M network requirements 3-2 MAC address safety warnings 3-3 installing determining 2-12 value A-3, A-4 preparing 2-12 MAC Address parameter 4-10 requirements, overview 1-11 MAXRedirect parameter A-17 interference, cell phone 1-2 Media Access Control (MAC) address 4-10 IP 1-6 MediaPort parameter A-18 IP address A-5 menu default router 4-12 Status 6-2 DHCP server 4-10 Multicast A-7 network gateway 4-12 phone 4-11 troubleshooting 8-5 IP Addr
Index unlocking options on 4-3 Network Configuration menu parameters networking protocol CDP 1-5 Admin.
Index UseTftp A-9 O network port about 3-5 Operational VLAN Id parameter 4-14 connecting to 3-5, 3-6 OpFlags parameter A-13 network requirements, for installation 3-2 OutBoundProxy parameter A-18 network settings Outbound Proxy parameter 4-21 accessing 4-2 startup configuration 3-11 overview, configuring Cisco Unified IP Phones 1-11 Network Statistics screen 6-3 No softkey 4-19 P nprintf.
Index power patch panel, providing power using 2-9 disabling A-13 power source enabling A-13 description 2-9 refresh interval, configuration A-10 design of 2-10 Register Expires parameter 4-21 external 2-9 Register with Proxy parameter 4-21 inline power from Cisco Catalyst switches 2-9 registration, resolving problems with 8-3 power patch panel 2-9 registration renewal, configuring seconds between 4-21, A-16, A-17 redundancy for 2-11 registration status icon A-27 Product ID A-4 reorder ton
Index SIP Parameters A-15 MediaPort A-18 Serial number A-3 NATIP A-17 Shared Line 5-4 NatServer A-19 Short Name parameter A-25 NatTimer A-20 ShortName parameter A-25 OutBoundProxy A-18 signal events, timeout values A-29 Proxy A-16 SigTimer parameter A-29 PWD A-16 silence suppression A-33 SIPPort A-17 SIP Configuration menu SIPRegInterval A-16, A-17 resetting parameters to default values 4-18 SIP Configuration menu parameters Backup Proxy Timeout 4-21 SIPRegOn A-17 UID A-16 UseLoginID A-1
Index disabling 3-6 phone does not start 8-2 SRST A-6 phone resetting 8-8 startup failure 8-2 resolving problems with 8-2 startup process accessing TFTP server 2-6 T TCP 1-6 configuring VLAN 2-5 technical specifications, for Cisco Unified IP Phone D-1 contacting Cisco Unified CallManager 2-7 telephony features loading stored phone image 2-4 caller ID 5-3 obtaining IP address 2-5 call forward 5-2 obtaining power 2-4 call hold 5-2 requesting configuration file 2-7 call waiting 5-2 understan
Index TFTP server 1 A-5 TFTP server 2 A-5 Transmission Control Protocol See TCP TFTP Server parameter 4-12 Transmit errors A-7 TftpURL parameter A-9 Transmit packets A-7 time format, on LCD screen A-25 Trivial File Transfer Protocol Time Format parameter A-25 See TFTP TimeFormat parameter A-25 Trnsfer softkey A-22 time zone, of time on phone 4-14, A-12 troubleshooting Time Zone parameter 4-14 Cisco Unified CallManager settings 8-6 TimeZone parameter A-12 Cisco Unified IP Phone 8-1 tone c
Index understanding VLAN Enabled parameter 4-15 interactions with Cisco Catalyst switches 2-3 VLANSetting parameter A-14 interactions with Cisco Unified CallManager 2-2 Voice Mail Number parameter A-24 startup process 2-4 voice messages A-24 Use Login ID parameter 4-20 UseLoginID parameter A-16 User Datagram Protocol See UDP VoiceMailNumber parameter A-24 voice message system delay before call is forwarded to A-26 phone number for A-24 voice VLAN 2-3 user ID 4-19, A-16 User ID parameter 4-19 user
Index IN-14 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.
