Cisco Unified IP Conference Station 7936 Administration Guide for Cisco Unified CallManager 5.0 (Cisco Model Number CP-7936) Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
C O N T E N T S Preface ix Overview ix Audience ix Objectives x Organization x Related Documentation xi Obtaining Documentation xi Cisco.
Contents Understanding Interactions with Other Cisco Unified IP Telephony Products 1-5 Understanding How the Cisco Unified IP Conference Station 7936 Interacts with Cisco Unified CallManager 1-5 Understanding the Startup Process 1-6 Installation and Set-up Requirements for the Cisco Unified IP Conference Station 7936 1-8 CHAPTER 2 Setting Up the Cisco Unified IP Conference Station 7936 2-1 Preparing to Install 2-1 Setting the Default Device Load 2-2 Adding a New Device 2-2 Using Auto-Registration 2-4 Ad
Contents CHAPTER 3 Configuring the Cisco Unified IP Conference Station 7936 3-1 Administrator Options 3-2 Verifying System Settings 3-3 Accessing Network Configuration Settings 3-8 Changing DHCP Settings 3-9 Enabling DHCP 3-9 Disabling DHCP 3-10 Configuring IP Settings 3-10 Assigning a Static IP Address 3-11 Assigning a Subnet Mask 3-11 Assigning a Default Gateway 3-12 Assigning a Domain Name 3-13 Assigning DNS Servers 3-14 Configuring VLAN Options 3-14 Configuring Alternate TFTP Options 3-15 Using an Al
Contents Changing the Ring Type Setting 3-28 Changing the Time Format Setting 3-29 Changing the Date Format Setting 3-29 Configuring a Corporate Directory 3-30 Configuring Cisco Unified CallManager 3-30 Using the Corporate Directory 3-31 Configuring a Local Directory 3-33 Using the Phone Book 3-33 Additional Features 3-34 Cisco Unified IP Conference Station 7936 Web Interface 3-36 Description of the Web Interface 3-36 Using the Web Interface 3-37 Information Available on All Web Pages 3-37 Administrator Se
Contents APPENDIX A Technical Specifications for the Cisco Unified IP Conference Station 7936 A-1 Physical and Operating Environment Specifications A-1 Cable Specifications A-2 APPENDIX B Translated Safety Warnings B-1 INDEX Cisco Unified IP Conference Station 7936 Administration Guide OL-10751-01 vii
Contents Cisco Unified IP Conference Station 7936 Administration Guide viii OL-10751-01
Preface Overview The Cisco Unified IP Conference Station 7936 Administration Guide for Cisco Unified CallManager 5.0 provides you with the information you need to understand, install, configure, and manage a Cisco Unified IP Conference Station 7936 on your network. Audience Network engineers, system administrators, or telecom engineers should review this guide to learn the steps required to properly set up the Cisco Unified IP Conference Station on the network.
Preface Objectives Objectives This guide provides all the necessary steps to make the Cisco Unified IP Conference Station 7936 operational on the Voice over IP (VoIP) network. It does not provide detailed information about procedures performed on Cisco Unified CallManager or other network devices.
Preface Related Documentation Related Documentation For more information about the Cisco Unified IP Conference Station or Cisco Unified CallManager, refer to the following publications. Product Title Location Cisco Unified IP Conference Cisco Unified IP Conference Station 7936 Station 7936 Phone Guide Guidelines for Using External Microphones with the Cisco Unified IP Conference Station 7936 http://www.cisco.com/univercd/cc/td /doc/product/voice/c_ipphon/index.h tm http://www.cisco.
Preface Obtaining Documentation You can access the Cisco website at this URL: http://www.cisco.com International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml Documentation CD-ROM Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated regularly and may be more current than printed documentation.
Preface Documentation Feedback • Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387). Documentation Feedback You can submit e-mail comments about technical documentation to bug-doc@cisco.com.
Preface Cisco Product Security Overview Cisco provides a free online Security Vulnerability Policy portal at this URL: http://www.cisco.com/en/US/products/products_security_vulnerability_policy. html From this site, you can perform these tasks: • Report security vulnerabilities in Cisco products. • Obtain assistance with security incidents that involve Cisco products. • Register to receive security information from Cisco.
Preface Obtaining Technical Assistance Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one that has the most recent creation date in this public key server list: http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.
Preface Obtaining Technical Assistance Opening a TAC Case Using the online TAC Case Open Tool is the fastest way to open P3 and P4 cases. (P3 and P4 cases are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using the recommended resources, your case will be assigned to a Cisco TAC engineer.
Preface Obtaining Additional Publications and Information Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations. Obtaining Additional Publications and Information Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
Preface Document Conventions http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_ protocol_journal.html • Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL: http://www.cisco.com/en/US/learning/index.html Document Conventions This guide uses the following conventions. Convention Description boldface font Commands and keywords are in boldface. italic font Arguments for which you supply values are in italics.
Preface Document Conventions Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data. Warnings use the following conventions. Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents.
Preface Document Conventions Attention IMPORTANTES INFORMATIONS DE SÉCURITÉ Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant entraîner des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers liés aux circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents.
Preface Document Conventions Advarsel VIKTIGE SIKKERHETSINSTRUKSJONER Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade på person. Før du begynner å arbeide med noe av utstyret, må du være oppmerksom på farene forbundet med elektriske kretser, og kjenne til standardprosedyrer for å forhindre ulykker. Bruk nummeret i slutten av hver advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som fulgte med denne enheten.
Preface Document Conventions Varning! VIKTIGA SÄKERHETSANVISNINGAR Denna varningssignal signalerar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanliga förfaranden för att förebygga olyckor. Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning.
Preface Document Conventions Cisco Unified IP Conference Station 7936 Administration Guide OL-10751-01 xxiii
Preface Document Conventions Cisco Unified IP Conference Station 7936 Administration Guide xxiv OL-10751-01
C H A P T E R 1 Overview of the Cisco Unified IP Conference Station 7936 The Cisco Unified IP Conference Station 7936 is an IP-based, hands-free conference station that uses Voice over IP (VoIP) technology. The Cisco Unified IP Conference Station replaces a traditional analog conferencing unit by providing business conferencing features, such as Call Hold, Call Resume, Call Transfer, Call Release, Call Pickup, Group Pickup, Redial, Mute, and Conference, over an IP network. Support for G.711 and G.
Chapter 1 Overview of the Cisco Unified IP Conference Station 7936 Networking Protocols • Understanding the Startup Process, page 1-6 • Installation and Set-up Requirements for the Cisco Unified IP Conference Station 7936, page 1-8 Networking Protocols The IP Conference Station supports several industry-standard and Cisco networking protocols required for voice communication. Table 1-1 lists the supported networking protocols and a brief overview of each.
Chapter 1 Overview of the Cisco Unified IP Conference Station 7936 Networking Protocols Table 1-1 Supported Networking Protocols (continued) Networking Protocol Purpose Usage Notes Internet Protocol (IP) IP is a messaging protocol that addresses and sends packets across the network. To communicate using IP, network devices must have an assigned IP address, subnet, and gateway.
Chapter 1 Overview of the Cisco Unified IP Conference Station 7936 Supported Features Table 1-1 Supported Networking Protocols (continued) Networking Protocol Purpose Usage Notes User Datagram Protocol (UDP) UDP is a connectionless messaging protocol for delivery of data packets. The IP Conference Station receives and processes UDP messages. Voice over IP (VoIP) VoIP enables you to transfer voice communications over a data network using the Internet Protocol.
Chapter 1 Overview of the Cisco Unified IP Conference Station 7936 Available Connections Available Connections The Cisco Unified IP Conference Station includes the following connections for accessing the data network and providing power to the station: • Power Interface Module (PIM) for connection between the Cisco Unified IP Conference Station and the network.
Chapter 1 Overview of the Cisco Unified IP Conference Station 7936 Understanding the Startup Process Understanding the Startup Process When connecting to the VoIP network, the Cisco Unified IP Conference Station goes through a standard startup process. Table 1-2 describes the startup process. Table 1-2 Cisco Unified IP Conference Station 7936 Startup Process Startup Process Step Description 1.
Chapter 1 Overview of the Cisco Unified IP Conference Station 7936 Understanding the Startup Process Table 1-2 Cisco Unified IP Conference Station 7936 Startup Process (continued) Startup Process Step Description 5. Requesting the Configuration File Configuration files (.cnf file format) for each telephony device, which define connection parameters for Cisco Unified CallManager, are stored on the TFTP server.
Chapter 1 Overview of the Cisco Unified IP Conference Station 7936 Installation and Set-up Requirements for the Cisco Unified IP Conference Station 7936 Installation and Set-up Requirements for the Cisco Unified IP Conference Station 7936 To install and configure the Cisco Unified IP Conference Station, you must configure some network settings, set up Cisco Unified CallManager, and manually configure changes on the Cisco Unified IP Conference Station. Table 1-3 provides information about these procedures.
C H A P T E R 2 Setting Up the Cisco Unified IP Conference Station 7936 Before you install your Cisco Unified IP Conference Station, you must first assess your network configuration (such as the use of DHCP or static addressing). Refer to the appropriate topics in this chapter to understand how to install and configure the Cisco Unified IP Conference Station.
Chapter 2 Setting Up the Cisco Unified IP Conference Station 7936 Preparing to Install Setting the Default Device Load To set the default device load for the Cisco Unified IP Conference Station in Cisco Unified CallManager, follow these steps: Procedure Step 1 Copy the Cisco Unified IP Conference Station load to the C:\Program Files\Cisco\TFTP Path directory on the Cisco Unified CallManager server. Step 2 Start Cisco Unified CallManager Administration. Step 3 Choose System > Device Defaults.
Chapter 2 Setting Up the Cisco Unified IP Conference Station 7936 Preparing to Install Step 4 Enter the required fields as described in the following table. Field Description MAC Address Enter the Media Access Control (MAC) address that identifies the Cisco Unified IP Conference Station 7936. The value contains 12 hexadecimal characters. The MAC address is located on the bottom of the Cisco Unified IP Conference Station.
Chapter 2 Setting Up the Cisco Unified IP Conference Station 7936 Preparing to Install Using Auto-Registration Use auto-registration to automatically add an Cisco Unified IP Conference Station to the network and assign a directory number to it. The directory number assigned is the next available sequential number within the device pool assigned to the conference station type in Cisco Unified CallManager.
Chapter 2 Setting Up the Cisco Unified IP Conference Station 7936 Preparing to Install Adding Cisco Unified IP Conference Stations Manually If you want to assign specific directory numbers to your Cisco Unified IP Conference Stations without using auto-registration, you must manually add each station to the Cisco Unified CallManager database.
Chapter 2 Setting Up the Cisco Unified IP Conference Station 7936 Preparing to Install Step 6 Install the station by following the instructions in the Installing the Cisco Unified IP Conference Station 7936, page 2-7. Assigning Static IP Addresses If you do not use DHCP in your network, you must manually configure static IP addresses for each station. To assign a static address to the Cisco Unified IP Conference Station, follow these steps.
Chapter 2 Setting Up the Cisco Unified IP Conference Station 7936 Installing the Cisco Unified IP Conference Station 7936 Installing the Cisco Unified IP Conference Station 7936 Before you begin the installation of the Cisco Unified IP Conference Station, review the following information: • “Network Requirements” section on page 2-7 • “Cisco Unified CallManager Configuration” section on page 2-8 • “Safety Notices” section on page 2-8 • “Installing and Connecting to the Network” section on page 2-16
Chapter 2 Setting Up the Cisco Unified IP Conference Station 7936 Installing the Cisco Unified IP Conference Station 7936 Cisco Unified CallManager Configuration The Cisco Unified IP Conference Station requires Cisco Unified CallManager to handle call processing. Note Refer to the Cisco Unified CallManager documentation or online help to ensure that the Cisco Unified CallManager is properly set up to manage the Cisco Unified IP Conference Station and to properly route and process calls.
Chapter 2 Setting Up the Cisco Unified IP Conference Station 7936 Installing the Cisco Unified IP Conference Station 7936 Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents.
Chapter 2 Setting Up the Cisco Unified IP Conference Station 7936 Installing the Cisco Unified IP Conference Station 7936 Attention IMPORTANTES INFORMATIONS DE SÉCURITÉ Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant entraîner des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers liés aux circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents.
Chapter 2 Setting Up the Cisco Unified IP Conference Station 7936 Installing the Cisco Unified IP Conference Station 7936 Advarsel VIKTIGE SIKKERHETSINSTRUKSJONER Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade på person. Før du begynner å arbeide med noe av utstyret, må du være oppmerksom på farene forbundet med elektriske kretser, og kjenne til standardprosedyrer for å forhindre ulykker.
Chapter 2 Setting Up the Cisco Unified IP Conference Station 7936 Installing the Cisco Unified IP Conference Station 7936 Varning! VIKTIGA SÄKERHETSANVISNINGAR Denna varningssignal signalerar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanliga förfaranden för att förebygga olyckor.
Chapter 2 Setting Up the Cisco Unified IP Conference Station 7936 Installing the Cisco Unified IP Conference Station 7936 Refer to this safety information about TN and IT Power Systems: Warning Waarschuwing Varoitus This equipment has been designed for connection to TN and IT power systems. Deze apparatuur is ontworpen voor verbindingen met TN en IT energiesystemen. Tämä laitteisto on suunniteltu yhdistettäväksi TN- ja IT-sähkövoimajärjestelmiin.
Chapter 2 Setting Up the Cisco Unified IP Conference Station 7936 Installing the Cisco Unified IP Conference Station 7936 Avvertenza Questa apparecchiatura è stata progettata per collegamenti a sistemi di alimentazione TN e IT. Advarsel Dette utstyret er utformet for å kunne kobles til TN- og IT-strømsystemer. Aviso ¡Advertencia! Este equipamento foi criado para ligações a sistemas de corrente TN e IT. Este equipo se ha diseñado para ser conectado a sistemas de alimentación tipo TN o IT.
Chapter 2 Setting Up the Cisco Unified IP Conference Station 7936 Installing the Cisco Unified IP Conference Station 7936 Warning Ultimate disposal of this product should be handled according to all national laws and regulations. Warning Do not work on the system or connect or disconnect cables during periods of lightning activity. Warning To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to telephone network voltage (TNV) circuits.
Chapter 2 Setting Up the Cisco Unified IP Conference Station 7936 Installing the Cisco Unified IP Conference Station 7936 Using External Devices with Your Cisco Unified IP Phone Refer to this information when using external devices with your Cisco Unified IP Phone. • Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur.
Chapter 2 Setting Up the Cisco Unified IP Conference Station 7936 Installing the Cisco Unified IP Conference Station 7936 Figure 2-1 Cisco Unified IP Conference Station 7936—Components and Connections 1 4 3 2 5 + 6 + 10 8 9 Foot pad 99373 7 1 Power outlet in the wall 6 RJ-45 port on the bottom of the Cisco Unified IP Conference Station 2 Power supply 7 Free end of the 25-foot CAT 5 cable 3 Power supply power cord 8 LAN connection on PIM 4 PIM 9 25-foot CAT 5 cable connection on PI
Chapter 2 Setting Up the Cisco Unified IP Conference Station 7936 Installing the Cisco Unified IP Conference Station 7936 Daisy-chaining Cisco Unified IP Conference Stations to other Cisco Unified IP Phones is not a supported configuration and will not work. Figure 2-2 2 External Microphone Connections on the Cisco Unified IP Conference Station 7936 2 1 1 105036 Note 1 Connect one end of the external microphone cable to the jack on the underside of the external microphone.
Chapter 2 Setting Up the Cisco Unified IP Conference Station 7936 Installing the Cisco Unified IP Conference Station 7936 To install a Cisco Unified IP Conference Station, follow these steps: Procedure Step 1 Place the Cisco Unified IP Conference Station on a flat surface, for example, a conference room table or desktop. Step 2 Connect one end of the 6-foot CAT 5 cable to your data network port and connect the other end to the network (LAN) port on the PIM.
Chapter 2 Setting Up the Cisco Unified IP Conference Station 7936 Installing the Cisco Unified IP Conference Station 7936 Startup Process Steps LCD Screen Message Display 1. Startup—The startup process occurs about 15 seconds after you power up the device. 2. Configuring IP Address—These messages Configuring IP... appear when the protocol is configuring the IP Press Menu to Reconfigure address. 3.
Chapter 2 Setting Up the Cisco Unified IP Conference Station 7936 Installing the Cisco Unified IP Conference Station 7936 If the Cisco Unified IP Conference Station successfully passes through these steps, it has started properly.
Chapter 2 Setting Up the Cisco Unified IP Conference Station 7936 Installing the Cisco Unified IP Conference Station 7936 • Position the external microphones toward the areas that need to be covered, and so that the main pickup direction is pointed away from the Cisco Unified IP Conference Station 7936. • Seat all conference participants the same distance from the Cisco Unified IP Conference Station 7936.
Chapter 2 Setting Up the Cisco Unified IP Conference Station 7936 Installing the Cisco Unified IP Conference Station 7936 Cisco Unified IP Conference Station Base and External Microphone Placement 105064 Figure 2-3 Cisco Unified IP Conference Station 7936 Administration Guide OL-10751-01 2-23
Chapter 2 Setting Up the Cisco Unified IP Conference Station 7936 Using the Cisco Unified IP Conference Station 7936 Using the Cisco Unified IP Conference Station 7936 The Cisco Unified IP Conference Station 7936 features two outboard microphone jacks to enable the use of optional, external microphones. Along with its enhanced speaker design, the Cisco Unified IP Conference Station is ideal for use in larger-sized conference rooms to facilitate conference calling.
Chapter 2 Setting Up the Cisco Unified IP Conference Station 7936 Using the Cisco Unified IP Conference Station 7936 Figure 2-4 Cisco Unified IP Conference Station 7936—Features and Functions 1 2 3 4 12 5 11 6 10 8 99374 7 9 Cisco Unified IP Conference Station 7936 Administration Guide OL-10751-01 2-25
Chapter 2 Setting Up the Cisco Unified IP Conference Station 7936 Using the Cisco Unified IP Conference Station 7936 1 LEDs Provide call status indicators. Call State Off—All LEDs off. Powering On—Red LEDs on. Ready—All LEDs off. Dial Tone On—Green LEDs on. Dialing—Green LEDs blinking. Connected—Green LEDs on. Mute—Red LEDs blinking. Hold—Red LEDs on. Incoming Call—Green LEDs blink with ring. Ringing/Connecting—Green LEDs blinking.
Chapter 2 Setting Up the Cisco Unified IP Conference Station 7936 Using the Cisco Unified IP Conference Station 7936 5 Softkeys Answer—Picks up the current call. CFwdAll—Redirects all of your incoming calls to another number. Confrn—Adds a party to a conference call. Corp Dir—Lets you search a corporate directory for a number to call. EndCall— Ends a call and returns to the resting display or to the active call list. GrpPickUp—Lets you pick up a call within your group or another group.
Chapter 2 Setting Up the Cisco Unified IP Conference Station 7936 Using the Cisco Unified IP Conference Station 7936 9 Redial button Automatically redials the last dialed number. 10 Phone button Allows you to get a dial tone, answer an incoming call, and hang up a call. 11 Exit button Returns to the main LCD screen display from a menu, a list, or the Phone Book. 12 Menu button Opens the main menu on the Cisco Unified IP Conference Station.
Chapter 2 Setting Up the Cisco Unified IP Conference Station 7936 Using the Cisco Unified IP Conference Station 7936 Using the Keyboard Commands The following keyboard commands are available for use on the Cisco Unified IP Conference Station 7936. Keyboard Command Accessible State Feature Description **# In menu screens. Use this command to access the Administrator menus. **#** In resting mode and two levels of menu screens. Use this command to restart the Cisco Unified IP Conference Station.
Chapter 2 Setting Up the Cisco Unified IP Conference Station 7936 Using the Cisco Unified IP Conference Station 7936 Cisco Unified IP Conference Station 7936 Administration Guide 2-30 OL-10751-01
C H A P T E R 3 Configuring the Cisco Unified IP Conference Station 7936 The Cisco Unified IP Conference Station 7936 is a network device and includes configurable network settings. You must configure many of these settings before the Cisco Unified IP Conference Station is accessible and usable for your users. Refer to the following topics in this chapter for information about configuring your Cisco Unified IP Conference Station 7936.
Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Administrator Options • Configuring a Local Directory, page 3-33 • Additional Features, page 3-34 • Cisco Unified IP Conference Station 7936 Web Interface, page 3-36 Administrator Options Table 3-1 describes administrator options that are available via the LCD menu. These configuration options are also available via the Cisco Unified IP Conference Station 7936 web interface.
Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Verifying System Settings Table 3-1 Administrator Option Setup for the Cisco Unified IP Conference Station (continued) LCD Menu Item Description Restore Defaults—Access the Restore Defaults menu by following the procedure above and selecting Restore Defaults. Alternatively, you can restore the default configuration by pressing **1 from the phone’s resting display menu.
Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Verifying System Settings To verify system settings, follow these steps: Procedure Step 1 Press the Menu button. Step 2 Press the Up or Down scroll button to select the Admin Setup menu. Step 3 Press the Select button. Step 4 Enter the administrator password. (The default administrator password is **#.) Step 5 Press the Enter softkey.
Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Verifying System Settings Table 3-2 System Verification Steps on the Cisco Unified Conference Station (continued) System Setting Description Usage Notes IP Address This is the IP address assigned to the Cisco Unified IP Conference Station. The IP address identifies the Cisco Unified IP Conference Station on the network. This address is set automatically if DHCP is enabled.
Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Verifying System Settings Table 3-2 System Verification Steps on the Cisco Unified Conference Station (continued) System Setting Description Usage Notes CallManager 1 (CM1) Address, CallManager 2 (CM2) Address, CallManager 3 (CM3) Address, CallManager 4 (CM4) Address, CallManager5 (CM5) Address Identifies the Cisco Unified CallManager systems that are available for processing calls from this Cisco Unified IP Conference Station.
Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Verifying System Settings Table 3-2 System Verification Steps on the Cisco Unified Conference Station (continued) System Setting Description Usage Notes SW (software) Version Indicates the firmware version loaded on the IP Conference Station. This number is set automatically by the IP Conference Station. Dial Tone Indicates the dial tone setting on the IP Conference Station. The default is Tone 1.
Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Accessing Network Configuration Settings Table 3-2 System Verification Steps on the Cisco Unified Conference Station (continued) System Setting Description Usage Notes DSCP Call Ctl Indicates the DSCP classification This parameter is assigned through Cisco for protocol interfaces that are used Unified CallManager. in Cisco Unified CallManager-to-device communications.
Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Accessing Network Configuration Settings You can now access and change certain network parameters, including DHCP, static IP addressing, IP mask, DNS, Administrative VLAN, and Alternate TFTP. After all changes are complete, you will be prompted to save the changes. If you select “YES”, the phone will save the changes and reboot. If you select “NO”, all changes will be discarded.
Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Accessing Network Configuration Settings Disabling DHCP If you are not using DHCP in your network, you can disable DHCP. Disabling DHCP will enable configuration of a static IP address and Router IP address. To disable DHCP before you manually assign an IP address to a Cisco Unified IP Conference Station, follow these steps: Procedure Step 1 From the Network Setup menu, press the Up or Down scroll button to select DHCP.
Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Accessing Network Configuration Settings Assigning a Static IP Address Note You can only manually assign an IP address if DHCP is disabled. The IP address is the unique logical address identifying each host computer, or node, on a TCP/IP network. An IP address is a 32-bit number expressed as four decimal numbers from 0 to 255 separated by periods.
Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Accessing Network Configuration Settings To manually configure a subnet mask, follow these steps: Procedure Step 1 Press the Up or Down scroll button to select IP Mask. The current IP Mask is displayed. Step 2 Use the < softkey to delete the current subnet mask. Step 3 Use the dialing pad to enter a new subnet mask. Use the . softkey to enter periods (.) and the < softkey to correct any mistakes.
Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Accessing Network Configuration Settings Step 3 Use the dialing pad to enter a new IP address. Use the . softkey to enter periods (.) and the < softkey to correct any mistakes. Step 4 Press the Validate softkey to check the IP address, mask and router. Press the Save softkey to save your changes. Assigning a Domain Name The domain name is the name of the Domain Name System (DNS) domain in which the IP Conference Station is located.
Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Accessing Network Configuration Settings Assigning DNS Servers DNS allows users to specify remote computers by host names, which are character strings with a mnemonic value, rather than by IP addresses, which are strings of numbers.
Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Accessing Network Configuration Settings Step 3 Use the dialing pad to enter a new VLAN ID (0 - 4094). Step 4 Press the Validate softkey to check the VLAN ID. Press the Save softkey to save your changes. Configuring Alternate TFTP Options If DHCP is enabled in your network, the IP address of the TFTP Server that is to be used by the Cisco Unified IP Conference Station is automatically assigned.
Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Accessing Network Configuration Settings Step 3 Press the Down scroll button to select Alt TFTP Addr. Use the dialing pad to enter a new Alternate TFTP Server address. Use the . softkey to enter periods (.), and the < softkey to correct any mistakes. Step 4 Press the Save softkey to save your changes. Step 5 Assign a TFTP Server address in the TFTP Server 1 field.
Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Accessing Network Configuration Settings Assigning an Ethernet Port Configuration To assign an ethernet port configuration, follow these steps: Procedure Step 1 Press the Up or Down scroll button to select Port Config. The current Ethernet port config is displayed. Step 2 Press the Next Mode softkey until the desired mode is displayed. Step 3 Press the Save softkey to save your changes.
Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Verifying Firmware Version Information Step 7 In the HTTP Port field, enter a new HTTP port number. Note Step 8 The default value is 80. You can enter any number. Users will have to use this number suffixed to the IP address of the Cisco Unified IP Conference Station when they access the web interface. Press the Save softkey to save your changes.
Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Resetting the Cisco Unified IP Conference Station Step 8 Press the Up or Down scroll button to select SW Version. The firmware version number is displayed. Resetting the Cisco Unified IP Conference Station To reset the Cisco Unified IP Conference Station, press * * # * * on the dialing pad while the phone is in menu screens. The following message appears: Restarting.
Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Erasing the Local Configuration Step 4 Enter the administrator password (the default administrator password is **#), and press the Enter softkey. Step 5 Press the Down scroll button to select Restore Defaults. Step 6 Press the Select button. The following message appears: All settings and data will be lost, including the Phone Book entries. Press Yes to confirm or No to exit.
Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Erasing the Local Configuration Table 3-3 Cisco Unified IP Conference Station Default Settings (continued) Setting (Default Value) Valid Options Administratorcontrolled Usercontrolled CM2 address (no default) - N N Set by Cisco Unified CallManager (via the .cnf.xml file) CM3 address (no default) - N N Set by Cisco Unified CallManager (via the .cnf.
Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Erasing the Local Configuration Table 3-3 Cisco Unified IP Conference Station Default Settings (continued) Setting (Default Value) Valid Options Administratorcontrolled Usercontrolled Notes Ethernet port configuration (Auto) Autosensing Y N Selectable 100-Mbps FDX 100-Mbps HDX 10-Mbps FDX 10-Mbps HDX HTTP Port (port number 80) 1 - 442 Y N Selectable IP Address (no default) - Y N Can be statically assigned or DHCP IP
Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Erasing the Local Configuration Table 3-3 Cisco Unified IP Conference Station Default Settings (continued) Setting (Default Value) Valid Options Administratorcontrolled Usercontrolled Notes Backlight (on) On/Off Y Y User selectable Local number (no default) - N N Set by Unified Cisco CallManager Phone Book (no default) Maximum of 20 entries Y Y Ringer (Pro Ring) Pro, Biz, Euro, Y Chirp, Bell, Ringer Off Y User selec
Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Upgrading the Application Load Upgrading the Application Load You can upgrade the application load on the Cisco Unified IP Conference Station only from Cisco Unified CallManager. To upgrade the application load, follow these steps: Procedure Step 1 Download the new application load from the Software Download Center at http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900se.
Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Changing the Administrator Password Message Text for Successful Upgrade Message Text for Unsuccessful Upgrade Rebooting Rebooting (when reset through Cisco Unified CallManager), (when reset through Cisco Unified CallManager), or or Restarting (when reset by pressing **#**) Cisco Systems, Inc. Polycom Technology Copyright 2003 Configuring IP Press Menu to Reconfigure Station IP: (IP address) Contacting: (TFTP Server) Upgrading...
Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Using the Diagnostics Menu Procedure Step 1 Press the Menu button. Step 2 Press the Up or Down scroll button to select the Admin Setup menu. Step 3 Press the Select button. Step 4 Enter the administrator password. (The default administrator password is **#.) Step 5 Press the Enter softkey. Step 6 Press the Up or Down scroll button to select Change Passcode and then press the Select button. a.
Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Changing the Settings Menu Changing the Settings Menu You can change settings on the Cisco Unified IP Conference Station by using the Settings Menu, Changing the Contrast Setting To change the contrast setting on the Cisco Unified IP Conference Station, follow these steps: Procedure Step 1 Press the Menu button. Step 2 Select Settings and then press the Select button. Step 3 Press the Up or Down scroll button to select Contrast.
Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Changing the Settings Menu Step 4 Press the On or Off softkey to turn the backlight on or off on the LCD screen. Step 5 Press the Exit button to exit this menu. Changing the Ring Type Setting To change the ring type setting on the Cisco Unified IP Conference Station, follow these steps: Procedure Step 1 Press the Menu button. Step 2 Select Settings and then press the Select button.
Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Changing the Settings Menu Changing the Time Format Setting To change the time format setting on the Cisco Unified IP Conference Station, follow these steps: Procedure Step 1 Press the Menu button. Step 2 Select Settings and then press the Select button. Step 3 Press the Up or Down scroll button to select Time Format. Step 4 Select the time format you want to use. There are two time format settings—12 hour and 24 hour.
Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Configuring a Corporate Directory Configuring a Corporate Directory You can access a directory of employee names and phone numbers on the Cisco Unified IP Conference Station by using a Lightweight Directory Access Protocol 3 (LDAP3) enterprise directory such as the default Cisco Unified CallManager Corporate Directory. Before users can access the directory, you must configure the directory on Cisco Unified CallManager.
Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Configuring a Corporate Directory Using the Corporate Directory After the corporate directory is configured in Cisco Unified CallManager, you can search the corporate directory by name or phone number. Searching by Name To search the corporate directory by name, follow these steps: Procedure Step 1 Press the Corp Dir softkey. The search screen displays. You can search by First Name or Last Name, or both.
Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Configuring a Corporate Directory Step 5 Press the Dial softkey to call the number. To edit the number before calling, press the EditDial softkey. Step 6 To exit the directory, press the Cancel softkey or the Exit button. Searching by Phone Number To search the corporate directory by phone number, follow these steps: Procedure Step 1 Press the Corp Dir softkey. The search screen displays.
Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Configuring a Local Directory Configuring a Local Directory The Phone Book is a convenient way to store frequently dialed conference call numbers. Note You can also use the Cisco Unified IP Conference Station 7936 web interface to access the Phone Book. See the “Cisco Unified IP Conference Station 7936 Web Interface” section on page 3-36.
Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Additional Features Step 3 Press the Save softkey to save the new entry, or press the Exit softkey to exit without saving. Note You can add a maximum of 20 entries to the phone book. Editing an Entry To edit an entry in the phone book, follow these steps: Procedure Step 1 To edit an entry in the phone book, press the Up or Down scroll button to select an entry. Press the View/Edit softkey.
Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Additional Features • Meet-me Conference—The Cisco Unified IP Conference Station supports Meet-me conferences. A Meet-me conference allows other callers to dial into the conference call. A Meet-me conference requires a special conference number.
Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Cisco Unified IP Conference Station 7936 Web Interface • Remove Last Participant—The Cisco Unified IP Conference Station supports Remove Last Participant. This feature allows you to remove the last participant in a conference call. • Join—The Cisco Unified IP Conference Station supports Join. This feature allows you to join 2 calls into a conference.
Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Cisco Unified IP Conference Station 7936 Web Interface Using the Web Interface To access the Cisco Unified IP Conference Station 7936 web interface, follow these steps: Procedure Step 1 Open your web browser.
Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Cisco Unified IP Conference Station 7936 Web Interface This section contains the following information; example text appears next to each item in the list: • Software Version: 3.3(10.00.0004) • Protocol Type: SCCP • Boot Load ID: PC0503031418 • Application Load ID: CMTERM_7936.3-3-2-0 • IP Address: 10.1.1.
Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Cisco Unified IP Conference Station 7936 Web Interface • DHCP • IP Address • IP Mask • Router 1 Address • Host Name • Domain Name • DNS Address • Operational VLAN ID • Admin VLAN ID • CallManager 1 Address • CallManager 2 Address • CallManager 3 Address • CallManager 4 Address • CallManager 5 Address • DSCP Call Control • DSCP Configuration • DSCP Services • TFTP Server 1 • TFTP Server 2 • TFTP Server
Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Cisco Unified IP Conference Station 7936 Web Interface Sound settings, including: • Dial Tone • Ringer Time/Date settings, including: • Time • Date Compression information, including: • Supported Codecs • Current Call • Dynamic Jitter Buffer • Silence Suppression Network Configuration settings, including • Ethernet Port Configuration Mode • Ethernet Port Configuration Speed Network Setup The Network Setup web page lets
Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Cisco Unified IP Conference Station 7936 Web Interface • TFTP Servers—You can set the alternate TFTP Server for the Cisco Unified IP Conference Station. • Ethernet Configuration—You can set Ethernet port configuration and the Ethernet port speed for the Cisco Unified IP Conference Station. Phone Book The Phone Book web page lets you quickly add, delete, and edit entries. You can also dial numbers from the Phone Book.
Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Cisco Unified IP Conference Station 7936 Web Interface Step 3 Click Add New Entry. Repeat these steps to add other entries to the phone book. You can add a maximum of 20 entries in the phone book. Deleting an Entry To delete an entry in the phone book follow these steps: Procedure Step 1 Select the entry you want to delete. Step 2 Click the Delete button. Step 3 Confirm the deletion by clicking the Delete button again.
Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Cisco Unified IP Conference Station 7936 Web Interface Note You can only dial one call from the Phone Book web page at a time. Multiple calls from the Phone Book web page are not supported. Sounds The Sounds web page lets you select the ringer sound and the dial tone. Opening the Sounds Web Page To open the Sounds web page, select the entry you want and click Sounds in the navigation pane.
Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Cisco Unified IP Conference Station 7936 Web Interface Table 3-4 Time and Date Set From The Web Page If you want to... Do this... Open the Time & Date web page Click Time & Date in the navigation pane. Change the time format 1. Select the 12-hour clock option button for 12-hour time format, or select the 24-hour clock option button for 24-hour time format. 2. Click Change to save your changes. Change the date format 1.
Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Cisco Unified IP Conference Station 7936 Web Interface Passwords/HTTP Port Change The Passwords/HTTP Port Change web page lets you change the administrator and user login passwords Table 3-6 describes how to use the Passwords/HTTP Port Change web page. Table 3-6 Passwords/HTTP Port Change If you want to... Do this... Open the Password Web Page 1. Click Passwords/HTTP Port Change in the navigation pane.
Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Cisco Unified IP Conference Station 7936 Web Interface Table 3-6 Passwords/HTTP Port Change (continued) If you want to... Do this... Change the End User Password 1. Click Change User Password. 2. In the Old User Password field, enter the current user password. 3. In the New User Password field, enter the new user password. 4. In the Confirm User Password field, enter the new user password again. 5. Click Change.
Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Cisco Unified IP Conference Station 7936 Web Interface Restore Factory Defaults The Restore Factory Defaults web page lets you restore the factory default settings on the Cisco Unified IP Conference Station. If you want to... Do this... Open the Restore Factory Defaults Web Page Caution When you restore the factory defaults, all current settings, configuration, and data, including the phone book entries, are lost.
Chapter 3 Configuring the Cisco Unified IP Conference Station 7936 Cisco Unified IP Conference Station 7936 Web Interface Cisco Unified IP Conference Station 7936 Administration Guide 3-48 OL-10751-01
C H A P T E R 4 Troubleshooting the Cisco Unified IP Conference Station 7936 The Cisco Unified IP Conference Station includes diagnostic capabilities in the LCD interface to help you troubleshoot problems that might occur. Refer to the appropriate topics in this chapter to troubleshoot the Cisco Unified IP Conference Station.
Chapter 4 Troubleshooting the Cisco Unified IP Conference Station 7936 Using Ping To view network statistics, follow these steps: Procedure Step 1 Press the Menu button. Step 2 Press the Up or Down scroll button to select Admin Setup. Step 3 Press the Select button. Step 4 Enter the administrator password (the default administrator password is **#) and then press the Enter softkey. Step 5 Press the Up or Down scroll button to select Diagnostics, and then press the Select button.
Chapter 4 Troubleshooting the Cisco Unified IP Conference Station 7936 Other Troubleshooting Information To use Ping, follow these steps: Procedure Step 1 Press the Menu button. Step 2 Press the Up or Down scroll button to select Admin Setup. Step 3 Press the Select button. Step 4 Enter the administrator password (the default administrator password is **#) and then press the Enter softkey. Step 5 Press the Up or Down scroll button to select Diagnostics, and then press the Select button.
Chapter 4 Troubleshooting the Cisco Unified IP Conference Station 7936 Other Troubleshooting Information Table 4-1 Troubleshooting Information Problem Description Resolution LCD screen message display If the message “Obtaining IP Address” is persistent in the LCD screen display, check the DHCP server and check the network connections. If the message “Cannot contact TFTP Server” is persistent in the LCD screen display, check to make sure that the TFTP Server is up and running.
Chapter 4 Troubleshooting the Cisco Unified IP Conference Station 7936 Other Troubleshooting Information Table 4-1 Troubleshooting Information (continued) Problem Description Cisco Unified IP Conference Station resetting Resolution • The Cisco Unified IP Conference Station resets when it loses contact with the Cisco Unified CallManager software. The following status message appears in the LCD screen if the Cisco Unified IP Conference Station loses contact with the Cisco Unified CallManager software.
Chapter 4 Troubleshooting the Cisco Unified IP Conference Station 7936 Other Troubleshooting Information Cisco Unified IP Conference Station 7936 Administration Guide 4-6 OL-10751-01
A P P E N D I X A Technical Specifications for the Cisco Unified IP Conference Station 7936 This appendix describes the technical specifications for the Cisco Unified IP Conference Station. Physical and Operating Environment Specifications Specification Value or Range Operating temperature 0°C to 40°C (32° to 104°F) Operating relative humidity 20% to 85% (non-condensing) Storage temperature -30°C to 55°C (-22° to 131°F) Height 31.5 cm (12 1/2 in.) Width 30.2 cm (12 in.) Depth 5.
Appendix A Technical Specifications for the Cisco Unified IP Conference Station 7936 Cable Specifications Specification Value or Range Power • AC/DC adapter (100-240 V~, 50-60 Hz, 500 mA) • Power Interface Module (PIM) • Country Cord (orderable) Conference Room Coverage 20 ft. by 30 ft. (with external microphones) Audio Range 300Hz to 3500Hz (narrow band support) Loudness 86.5dB at 0.5 meters Cables Cable Distance Requirements • One 6-ft. CAT 5 cable • One 25-ft.
A P P E N D I X B Translated Safety Warnings Refer to the Regulatory Compliance and Safety Information for the Cisco Unified IP Phone 7900 Series for translations of the safety warnings required for the proper installation of the Cisco Unified IP Conference Station 7936. The Regulatory Compliance and Safety Information for the Cisco Unified IP Phone 7900 Series is available at the following URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.
Appendix B Translated Safety Warnings Cisco Unified IP Conference Station 7936 Administration Guide B-2 OL-10751-01
I N D EX used in this guide xviii A corporate directory administrator options how to use 3-31 admin setup 3-2 changing passcode 3-3 diagnostics 3-2 HTTP port change 3-3 D DHCP network setup 3-2 restoring defaults 3-3 enabling and disabling 3-9 Diagnostics application load Ping 4-2 messages 3-24 upgrading 3-24 audience for this guide ix E erasing the local configuration 3-19 auto-registration 2-4 external microphones 2-16 B F best performance 2-21 firmware version configuring 3-7 C verify
Index HTTP Port erasing the local configuration 3-19 external microphones 2-16 configuring 3-17 features 2-24 illustrations 2-16 I installation overview 2-7 illustrations 2-16 installation requirements 1-8 installation installation steps 2-18 connecting to the network 2-16 keyboard commands 2-29 network requirements 2-7 LEDs 2-26 steps 2-19 physical connections 1-5 verifying 2-19 preparing to install 2-1 startup process 1-6, 2-19 IP address assigning 3-11 supported features 1-4 assignin
Index status indicators 2-26 editing an entry 3-34 using 3-33 M S Meet-me conference 3-35 safety notices 2-8 Safety Warnings N translated B-1 network configuration settings 3-8 softkeys 2-27 network protocols specifications CDP 1-2 cable A-2 DHCP 1-2 physical and operating environment A-1 IP 1-3 startup process 1-6 RTP 1-3 system information SCCP 1-3 settings 3-3 supported on the IP Conference Station 1-2 viewing from LCD 3-3 TCP 1-3 TFTP 1-3 UDP 1-4 VoIP 1-4 network requirements 2-7
Index dial tone 4-4 DTMF delay 4-5 LCD message display 4-4 resetting 4-5 ringer 4-4 using Ping 4-2 voice quality 4-4 V VLAN options administrative VLAN 3-5 auxiliary VLAN 3-14 configuring 3-14 W web interface 3-36 Web pages administrator settings 3-38 diagnostics 3-44 phone book 3-41 setup 3-40 sounds 3-43 system information 3-38 time and date 3-43 Cisco Unified IP Conference Station 7936 Administration Guide IN-4 OL-10751-01
