Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-11560-01 Rev. B0 1725-40072-001 Rev.
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CONTENTS Preface ix Overview ix Audience ix Organization ix Related Documentation x Obtaining Documentation, Obtaining Support, and Security Guidelines Cisco Product Security Overview Document Conventions CHAPTER 1 xi xi xi An Overview of the Conference Station 1-1 Understanding the Conference Station 1-2 What Networking Protocols Are Used? 1-4 What Features are Supported on the Conference Station? 1-5 Feature Overview 1-5 Configuring Telephony Features 1-6 Configuring Network Paramete
Contents Providing Power to the Conference Station 2-2 Power Guidelines 2-3 Conference Station Power Consumption and Display Brightness Power Outage 2-4 Obtaining Additional Information about Power 2-4 Understanding Conference Station Configuration Files 2-3 2-4 Understanding the Conference Station Startup Process 2-5 Adding Conference Stations to the Cisco Unified Communications Manager Database 2-7 Adding Conference Stations with Auto-Registration 2-7 Adding Conference Stations with Auto-Registratio
Contents Device Configuration Menu 4-8 CallManager Configuration Menu 4-9 HTTP Configuration Menu 4-10 Locale Configuration Menu 4-11 Security Configuration Menu 4-11 QoS Configuration Menu 4-12 Security Configuration Menu 4-12 802.
Contents CHAPTER 8 Monitoring the Conference Station Remotely 8-1 Accessing the Web Page for a Conference Station Disabling and Enabling Web Page Access Device Information Device Logging 9 8-4 8-6 8-8 Streaming Statistics CHAPTER 8-2 8-3 Network Configuration Ethernet Information 8-8 Troubleshooting and Maintenance 9-1 Viewing Call, Device, and Network Information Using Ping 8-2 9-1 9-2 Resolving Startup Problems 9-2 Symptom: The Conference Station Does Not Go Through its Normal Startu
Contents Monitoring the Voice Quality of Calls 9-13 Resolving Conference Call Reception Problems 9-14 Where to Go for More Troubleshooting Information Cleaning the Conference Station APPENDIX A 9-15 9-15 Providing Information to Users Via a Website A-1 How Users Obtain Support for the Conference Station A-1 How Users Get Copies of Conference Station Manuals A-1 How Users Subscribe to Services and Configure Conference Station Features How Users Access a Voice Messaging System A-2 A-2 How U
Contents Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 viii OL-11560-01 Rev.
Preface Overview The Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 provides the information you need to understand, install, configure, manage, and troubleshoot the Cisco Unified IP Conference Station 7937G on a Voice-over-IP (VoIP) network. Because of the complexity of a Unified Communications network, this guide does not provide complete and detailed information for procedures that you need to perform in Cisco Unified Communications Manager 6.
Preface Related Documentation Chapter Description Chapter 3, “Setting Up the Conference Station” Describes how to properly and safely install and configure the conference station on your network Chapter 4, “Configuring Settings on the Conference Station” Describes how to configure network, device, and security settings on the conference station Chapter 5, “Configuring Features, Templates, Services, and Users” Provides an overview of procedures for configuring telephony features, configuring director
Preface Obtaining Documentation, Obtaining Support, and Security Guidelines Obtaining Documentation, Obtaining Support, and Security Guidelines For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What’s New in Cisco Product Documentation, which lists all new and revised Cisco technical documentation, at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.
Preface Document Conventions Note Caution Warning Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication. Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data. This warning symbol means danger. You are in a situation that could cause bodily injury.
CH A P T E R 1 An Overview of the Conference Station The Cisco Unified IP Conference Station 7937G is a full-featured teleconference station that provides voice communication over an Internet Protocol (IP) network. It functions much like a digital business phone, allowing you to place and receive calls and to access features such as mute, hold, transfer, speed dial, call forward, and more.
Chapter 1 An Overview of the Conference Station Understanding the Conference Station Understanding the Conference Station Figure 1-1 shows the main components of the conference station.
Chapter 1 An Overview of the Conference Station Understanding the Conference Station 5 Select button Activates the currently highlighted screen menu option. 6 On-hook button Ends your current call. 7 Volume Up button Raises the volume of the speaker (off-hook) and the volume of the ringer (on-hook). 8 Volume Down button Lowers the volume of the speaker (off-hook) and the volume of the ringer (on-hook). 9 Mute button Toggles the Mute feature.
Chapter 1 An Overview of the Conference Station What Networking Protocols Are Used? What Networking Protocols Are Used? The conference station supports several industry-standard and Cisco networking protocols required for voice communication. Table 1-1 provides an overview of the networking protocols that the conference station supports.
Chapter 1 An Overview of the Conference Station What Features are Supported on the Conference Station? Table 1-1 Supported Networking Protocols on the Conference Station (continued) Networking Protocol Purpose Usage Notes Transmission Control Protocol (TCP) TCP is a connection-oriented transport protocol. The conference station uses TCP to connect to Cisco Unified Communications Manager and to access XML services.
Chapter 1 An Overview of the Conference Station What Features are Supported on the Conference Station? The conference station can interact with other services and devices on your IP network to provide enhanced functionality. For example, you can use XML to enable users to access information such as weather, stocks, quote of the day, and other web-based information.
Chapter 1 An Overview of the Conference Station Understanding Security Features for Conference Stations Providing Users with Feature Information If you are a system administrator, you are likely the primary source of information for conference station users in your network or company. To ensure that you distribute the most current feature and procedural information, familiarize yourself with conference station documentation. Make sure to visit the Cisco Unified IP Conference Station web site: http://www.
Chapter 1 An Overview of the Conference Station Understanding Security Features for Conference Stations Table 1-2 Conference Station and Cisco Unified Communications Manager Security Topics (continued) Topic Reference Disabling access to a conference station’s web pages See the “Disabling and Enabling Web Page Access” section on page 8-2 Troubleshooting Refer to Cisco Unified Communications Manager Security Guide, “Troubleshooting chapter” Resetting or restoring the conference station See the “R
Chapter 1 An Overview of the Conference Station Overview of Configuring and Installing Conference Stations Understanding Security Profiles All conference stations that support Cisco Unified Communications Manager use a security profile which defines the conference station as nonsecure. For information about the security profile, refer to Cisco Unified Communications Manager Security Guide, Release 6.0.
Chapter 1 An Overview of the Conference Station Overview of Configuring and Installing Conference Stations Checklist for Configuring the Conference Station in Cisco Unified Communications Manager Table 1-4 provides an overview and checklist of configuration tasks for the conference station in Cisco Unified Communications Manager Administration. The list presents a suggested order to guide you through the conference station configuration process.
Chapter 1 An Overview of the Conference Station Overview of Configuring and Installing Conference Stations Table 1-4 Checklist for Configuring the Conference Station in Cisco Unified Communications Manager (continued) Task 4. Add and configure the directory number on the conference station. Purpose For More Information Adds the directory number and features associated with the directory number to the conference station.
Chapter 1 An Overview of the Conference Station Overview of Configuring and Installing Conference Stations Installing Conference Stations After you have added the conference stations to the Cisco Unified Communications Manager database, you can complete the conference station installation. You (or the conference station users) can install the conference station at the users’s location.
Chapter 1 An Overview of the Conference Station Overview of Configuring and Installing Conference Stations Table 1-5 Checklist for Installing the Cisco Unified IP Conference Station 7937G (continued) Task 4. Purpose Configure these network settings on the conference station by choosing Applications > Settings > Network Configuration. Using DHCP—The IP address See the “Configuring is automatically assigned and Startup Network Settings” the conference station is section on page 3-9.
Chapter 1 An Overview of the Conference Station Overview of Configuring and Installing Conference Stations Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 1-14 OL-11560-01 Rev.
CH A P T E R 2 Preparing to Install the Conference Station on Your Network The Cisco Unified IP Conference Station 7937G enables you to communicate using voice over a data network. To provide this capability, the conference stations depend upon and interact with several other key Cisco Internet Protocol (IP) Telephony and network components, including Cisco Unified Communications Manager 6.
Chapter 2 Preparing to Install the Conference Station on Your Network Providing Power to the Conference Station Understanding How the Conference Station Interacts with Cisco Unified Communications Manager Cisco Unified Communications Manager is an open and industry-standard call processing system. Cisco Unified Communications Manager software sets up and tears down calls between conference stations, integrating traditional private branch exchange (PBX) functionality with the corporate IP network.
Chapter 2 Preparing to Install the Conference Station on Your Network Providing Power to the Conference Station These sections provide more information about powering a conference station: • Power Guidelines, page 2-3 • Conference Station Power Consumption and Display Brightness, page 2-3 • Power Outage, page 2-4 • Obtaining Additional Information about Power, page 2-4 Power Guidelines Table 2-1 provides guidelines that apply to external power and to PoE power for conference stations.
Chapter 2 Preparing to Install the Conference Station on Your Network Understanding Conference Station Configuration Files Table 2-2 Power Consumption and Display Brightness for Power Configurations (continued) Max. Power Consumed from a Switch Conference Station Screen Brightness IEEE 802.3af Class 3 power from a Cisco switch (with or without bidirectional power negotiation enabled) or from a third-party switch 15.4 W Near full External power — Full Power Configuration 1.
Chapter 2 Preparing to Install the Conference Station on Your Network Understanding the Conference Station Startup Process A conference station accesses a default configuration file named XmlDefault.cnf.
Chapter 2 Preparing to Install the Conference Station on Your Network Understanding the Conference Station Startup Process Table 2-4 Conference Station Startup Process (continued) Process Step 5. Accessing a TFTP server Description Related Topics In addition to assigning an IP address, the DHCP server directs the conference station to a TFTP Server.
Chapter 2 Preparing to Install the Conference Station on Your Network Adding Conference Stations to the Cisco Unified Communications Manager Database Adding Conference Stations to the Cisco Unified Communications Manager Database Before installing the conference station, you must choose a method for adding conference stations to Cisco Unified Communications Manager.
Chapter 2 Adding Conference Stations to the Cisco Unified Communications Manager Database Note Preparing to Install the Conference Station on Your Network You should use auto-registration to add less than 100 conference stations to your network. To add more than 100 conference stations to your network, use BAT. See the “Adding Conference Stations with BAT” section on page 2-9.
Chapter 2 Preparing to Install the Conference Station on Your Network Determining the MAC Address of a Conference Station Adding Conference Stations with Cisco Unified Communications Manager Administration You can add conference stations individually to the Cisco Unified Communications Manager database using Cisco Unified Communications Manager Administration. To do so, you first need to obtain the MAC address for each conference station.
Chapter 2 Preparing to Install the Conference Station on Your Network Determining the MAC Address of a Conference Station Cisco Unified IP Conference Station 7937 Administration Guide for Cisco Unified Communications Manager 6.0 2-10 OL-11560-01 Rev.
CH A P T E R 3 Setting Up the Conference Station This chapter includes the following topics, which help you install the Cisco Unified IP Conference Station 7937G on an Internet Protocol (IP) telephony network: Note • Before You Begin, page 3-1 • Understanding the Conference Station Components, page 3-3 • Installing the Conference Station, page 3-4 • Verifying the Conference Station Startup Process, page 3-8 • Configuring Startup Network Settings, page 3-9 Before you install a conference statio
Chapter 3 Setting Up the Conference Station Before You Begin Cisco Unified Communications Manager Configuration The conference station requires Cisco Unified Communications Manager to handle call processing. Refer to Cisco Unified Communications Manager Administration Guide or to context-sensitive help in the Cisco Unified Communications Manager application to ensure that Cisco Unified Communications Manager is set up properly to manage the conference station and to properly route and process calls.
Chapter 3 Setting Up the Conference Station Understanding the Conference Station Components The following warnings apply when you use an external power supply. Warning This product relies on the building's installation for short-circuit (overcurrent) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15 A U.S. (240 VAC, 10 A international) is used on the phase conductors (all current-carrying conductors). Warning The device is designed to work with TN power systems.
Chapter 3 Setting Up the Conference Station Installing the Conference Station Audio Auxiliary Port The side of the conference station includes this port: • Audio auxiliary port—Labeled with stenciled audio input/output symbol The audio auxiliary port is on the right side of the conference station under a flap you flip open. Use the audio serial port to facilitate full-duplex connections to an optional mobile conference station device. You must use a straight-through cable on this port.
Chapter 3 Setting Up the Conference Station Installing the Conference Station To install a conference station using PoE, perform the following steps: Procedure Notes Reference 1. Connect the end (without a ferrite bead) of a Category 5 Each conference station ships See the “Network Ports” straight-through Ethernet network cable to the LAN port on with one Ethernet cable in the section on page 3-3 for the underside of a conference station. box. guidelines. 2.
Chapter 3 Setting Up the Conference Station Installing the Conference Station To connect the conference station to the network using an optional external power source, perform the following steps: Procedure Notes Reference The external power supply is an optional item. It is not included with the conference station. See the “Power Guidelines” section on page 2-3. 1. Connect the external power supply to the wall outlet. 2.
Chapter 3 Setting Up the Conference Station Installing the Conference Station Figure 3-4 shows how to connect the optional mobile conference station device to the side of the conference station.
Chapter 3 Setting Up the Conference Station Verifying the Conference Station Startup Process Figure 3-5 shows how to connect a cable lock to the conference station. Figure 3-5 Connecting a Cable Lock to the Conference Station Verifying the Conference Station Startup Process After the conference station has power connected to it, the conference station begins its startup process by cycling through these steps: 1.
Chapter 3 Setting Up the Conference Station Configuring Startup Network Settings 3. Power On: The LCD screen lights up and displays the Cisco logo. 4. The main conference station LCD screen displays the following details: – Current date and time – Directory number – Softkeys If the conference station successfully passes through these stages, it has started properly. If the conference station does not start properly, see the “Resolving Startup Problems” section on page 9-2.
Chapter 3 Setting Up the Conference Station Configuring Startup Network Settings Conference Room Setup Examples See Figure 3-6 for examples of proper placement of the conference station console and external microphones in different conference room configurations. Figure 3-6 Cisco Unified IP Conference Station 7937G Base and External Microphone Placement Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 3-10 OL-11560-01 Rev.
CH A P T E R 4 Configuring Settings on the Conference Station The Cisco Unified IP Conference Station 7937G includes many configurable network, device, and security settings that you may need to modify before the conference station is functional for your users. You can access these settings, and change many of them, through menus on the conference station.
Chapter 4 Configuring Settings on the Conference Station Configuration Menus on the Conference Station Related Topics • Unlocking and Locking Options, page 4-3 • Editing Values, page 4-3 • Overview of Options Configurable from a Conference Station, page 4-4 • Network Configuration Menu, page 4-5 • Device Configuration Menu, page 4-8 • Security Configuration Menu, page 4-12 Displaying a Configuration Menu To display a configuration menu, perform the following steps: Note You can control whet
Chapter 4 Configuring Settings on the Conference Station Configuration Menus on the Conference Station Unlocking and Locking Options Configuration options that you can change from a conference station are locked by default to prevent users from making changes that could affect the operation of a conference station. You must unlock these options before you can change them. When options are inaccessible for modification, a locked padlock icon appears on the configuration menus.
Chapter 4 Configuring Settings on the Conference Station Overview of Options Configurable from a Conference Station Related Topics • Displaying a Configuration Menu, page 4-2 • Unlocking and Locking Options, page 4-3 • Overview of Options Configurable from a Conference Station, page 4-4 • Network Configuration Menu, page 4-5 • Device Configuration Menu, page 4-8 • Security Configuration Menu, page 4-12 Overview of Options Configurable from a Conference Station The settings that you can change
Chapter 4 Configuring Settings on the Conference Station Network Configuration Menu Table 4-2 Security Settings Configurable from the Conference Station Category Description Security Configuration Menu Option Security settings Allow you to enable 802.1X authentication 802.
Chapter 4 Configuring Settings on the Conference Station Network Configuration Menu Table 4-3 Network Configuration Menu Options (continued) Option Description Subnet Mask Subnet mask used by the conference station. Default Router 1 Domain Name DNS Server 1 DNS Server 2 DNS Server 3 DNS Server 4 DNS Server 5 Default router used by the conference station (Default Router 1). Name of the Domain Name System (DNS) domain in which the conference station resides.
Chapter 4 Configuring Settings on the Conference Station Network Configuration Menu Table 4-3 Network Configuration Menu Options (continued) Option Description To Change Operational VLAN ID Auxiliary Virtual Local Area Network (VLAN) configured on a Cisco Catalyst switch in which the conference station is a member. The conference station obtains its Operational VLAN ID via Cisco Discovery Protocol (CDP) from the switch to which the conference station is attached.
Chapter 4 Configuring Settings on the Conference Station Device Configuration Menu Table 4-3 Network Configuration Menu Options (continued) Option Description Alternate TFTP Indicates whether the conference station is using an alternative TFTP server. Ethernet Configuration MAC Address Speed and duplex of the Ethernet port (labeled LAN on the conference station).
Chapter 4 Configuring Settings on the Conference Station Device Configuration Menu Note You update the settings in the Device Configuration menu from Cisco Unified Communications Manager, not from the conference station. For instructions about how to access the Device Configuration menu and its sub-menus, see the “Displaying a Configuration Menu” section on page 4-2.
Chapter 4 Configuring Settings on the Conference Station Device Configuration Menu HTTP Configuration Menu The HTTP Configuration menu displays the URLs of servers from which the conference station obtains a variety of information. This menu also displays information about the idle display on the conference station. Table 4-6 describes the options on the HTTP Configuration menu.
Chapter 4 Configuring Settings on the Conference Station Device Configuration Menu Locale Configuration Menu The Locale Configuration menu displays information about the user and network locale (language) and other display options used by the conference station. Table 4-7 describes the options on this menu. Table 4-7 Locale Configuration Menu Options Option Description To Change User Locale User locale associated with the conference station Use Cisco Unified Communications Manager user.
Chapter 4 Configuring Settings on the Conference Station Security Configuration Menu QoS Configuration Menu The QoS Configuration menu displays information that relates to quality of service (QoS) for the conference station. Table 4-9 describes the menu options.
Chapter 4 Configuring Settings on the Conference Station Security Configuration Menu Table 4-10 describes the options in the Security Configuration menu. Table 4-10 Security Configuration Menu Options Option Description To Change Shell Access Control Allows users to enter a user name and password for secure shell access Use Cisco Unified Communications Manager Administration Phone Configuration window to modify 802.1X Authentication Allows you to enable 802.
Chapter 4 Configuring Settings on the Conference Station Security Configuration Menu Table 4-12 802.1X Authentication Status Setting Option Description To Change 802.1X Authentication Status Real-time progress of the 802.1X authentication status, displaying one of the following states: Display only—Cannot configure • Disabled—802.
CH A P T E R 5 Configuring Features, Templates, Services, and Users After you install conferences stations in your network, configure network settings, and add each Cisco Unified IP Conference Station 7937G to Cisco Unified Communications Manager, you must use the Cisco Unified Communications Manager Administration application to configure telephony features, optionally modify conference station templates, set up services, and assign users.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Conference Station Note Table 5-1 Cisco Unified Communications Manager Administration also provides several service parameters that you can use to configure various telephony functions. For more information about service parameters and the functions that they control, refer to Cisco Unified Communications Manager Administration Guide.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Conference Station Table 5-1 Telephony Features for the Conference Station (continued) Feature Description Configuration Reference Call Pickup Allows users to redirect a call that is ringing on another conference station within their pickup group to their conference station. For more information, refer to Cisco Unified Communications Manager System Guide, “Call Pickup” chapter.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Conference Station Table 5-1 Telephony Features for the Conference Station (continued) Feature Description Configuration Reference Group call pickup Allows a user to answer a call ringing on a conference station in another group by using a group pickup code.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Conference Station Table 5-1 Telephony Features for the Conference Station (continued) Feature Description Configuration Reference Music-on-hold Plays music while callers are on hold. For more information refer to Cisco Unified Communications Manager Features and Services Guide, “Music On Hold” chapter. Off-hook dialing Allows a user to dial a number after hearing a dial Requires no configuration.
Chapter 5 Configuring Features, Templates, Services, and Users Configuring Corporate and Personal Directories Table 5-1 Telephony Features for the Conference Station (continued) Feature Description Configuration Reference Speed-dialing Dials a specified number that has been previously stored. For more information refer to: Transfer • Cisco Unified Communications Manager Administration Guide, “Cisco Unified IP Phone Configuration” chapter.
Chapter 5 Configuring Features, Templates, Services, and Users Modifying Button Templates To install and set up these features, refer to Installing and Configuring the Cisco Customer Directory Configuration Plugin. This document guides you through the configuration process for integrating Cisco Unified Communications Manager with Microsoft Active Directory and Netscape Directory Server.
Chapter 5 Configuring Features, Templates, Services, and Users Configuring Softkey Templates Configuring Softkey Templates Using Cisco Unified Communications Manager Administration, you can manage softkeys associated with applications that are supported by the conference station. Cisco Unified Communications Manager supports two types of softkey templates: standard and nonstandard. Standard softkey templates include Standard Assistant, Standard Manager, and Standard Shared Mode Manager.
Chapter 5 Configuring Features, Templates, Services, and Users Adding Users to Cisco Unified Communications Manager Adding Users to Cisco Unified Communications Manager Adding users to Cisco Unified Communications Manager allows you to display and maintain information about users and allows each user to perform these tasks: • Access the corporate directory and other customized directories from a conference station • Create a personal directory • Set up speed dial and call forwarding numbers • Subsc
Chapter 5 Configuring Features, Templates, Services, and Users Managing the User Options Web Pages You can control the options that appear on the User Options web pages by using enterprise parameter settings in Cisco Unified Communications Manager Administration. Note The settings apply to all User Options web pages at your site.
CH A P T E R 6 Customizing the Conference Station This chapter explains how you customize configuration files, Cisco Unified IP Conference Station 7937G ring sounds, and the idle display at your site. Ring sounds play when the conference station receives a call. The idle display appears on the LCD screen when the conference station has not been used for a designated period.
Chapter 6 Customizing the Conference Station Creating Custom Conference Station Rings Creating Custom Conference Station Rings The conference station ships with two default ring types that are implemented in hardware: Chirp1 and Chirp2. Cisco Unified Communications Manager also provides a default set of additional conference station ring sounds that are implemented in software as pulse code modulation (PCM) files. The PCM files, along with an XML file (named Ringlist.
Chapter 6 Customizing the Conference Station Creating Custom Conference Station Rings PCM File Requirements for Custom Ring Types The PCM files for the ring types must meet the following requirements for proper playback on conference stations: • Raw PCM (no header) • 8000 samples per second • 8 bits per sample • uLaw compression • Maximum ring size is 16080 samples • Minimum ring size is 240 samples • Number of samples in the ring is evenly divisible by 240.
Chapter 6 Customizing the Conference Station Configuring the Idle Display Configuring the Idle Display You can specify an idle display that appears on the conference station LCD screen. The idle display is an XML service that the conference station invokes when the conference station has been idle (not in use) for a designated period and no feature menu is open. XML services that can be used as idle displays include company logos, product pictures, and stock quotes.
CH A P T E R 7 Viewing Model Information, Status, and Statistics on the Conference Station This chapter describes how to use the following menus and screens on the Cisco Unified IP Conference Station 7937G to view conference station information such as model, device, and network information: • Model Information screen—Displays hardware and software information about the conference station. • Status menu—Provides access to screens that display network and call statistics and device information.
Chapter 7 Viewing Model Information, Status, and Statistics on the Conference Station Status Menu • BootROM Version—Identifier of the factory-installed load running on the conference station. • App Load ID—Identifies the firmware running on the conference station. To display the Model Information screen, choose Applications > Settings > Model Information. To exit the Model Information screen, press Exit.
Chapter 7 Viewing Model Information, Status, and Statistics on the Conference Station Status Menu Table 7-1 Network Statistics Items (continued) Item Description Rx symbol error Number of valid length packets received that have at least one invalid data symbol. Rx CRC Errors Total number of packets received with CRC failed. Rx Broadcasts Number of broadcast packets received by the conference station. Rx Multicasts Total number of multicast packets received by the conference station.
Chapter 7 Viewing Model Information, Status, and Statistics on the Conference Station Status Menu Call Statistics Screen The Call Statistics screen displays information about the last call on the conference station. Table 7-2 describes the information displayed on the screen. Note You can remotely view the call statistics information by using a web browser to access the Streaming Statistics web page.
Chapter 7 Viewing Model Information, Status, and Statistics on the Conference Station Status Menu Table 7-2 Call Statistics Items (continued) Item Description Sender Packets Number of RTP voice packets transmitted since voice stream was opened. Note Sender Octets This number is not necessarily identical to the number of RTP voice packets transmitted since the call began because the call might have been placed on hold. Number of bytes of voice packets transmitted since voice stream was opened.
Chapter 7 Viewing Model Information, Status, and Statistics on the Conference Station Status Menu Table 7-3 Device Information Items (continued) Item Description Operational VLAN ID Auxiliary Virtual Local Area Network (VLAN) configured on a Cisco catalyst switch in which the conference station is a member. Admin. VLAN ID Auxiliary VLAN in which the conference station is a member.
CH A P T E R 8 Monitoring the Conference Station Remotely Each Cisco Unified IP Conference Station 7937G has a web page from which you can view a variety of information about the conference station, including: • Device information • Network configuration information • Ethernet information • Device logs • Streaming statistics This chapter describes the information that you can obtain from the conference station’s web page.
Chapter 8 Monitoring the Conference Station Remotely Accessing the Web Page for a Conference Station Accessing the Web Page for a Conference Station To access the web page for a conference station, perform these steps: Note If you cannot access the web page, it may be disabled. See the “Disabling and Enabling Web Page Access” section on page 8-2 for more information.
Chapter 8 Monitoring the Conference Station Remotely Device Information To enable or disable access to the web pages for a conference station, follow these steps from Cisco Unified Communications Manager Administration: Procedure Step 1 Choose Device > Phone. Step 2 Specify the criteria to find the phone and click Find, or click Find to display a list of all phones. Step 3 Click the device name to open the Phone Configuration web page for the device.
Chapter 8 Monitoring the Conference Station Remotely Network Configuration Table 8-1 Device Information Area Items (continued) Item Description UDI Displays the following Cisco Unique Device Identifier (UDI) information about the conference station: • Device Type—Indicates hardware type.
Chapter 8 Monitoring the Conference Station Remotely Network Configuration Table 8-2 Network Configuration Area Items (continued) Item Description Operational VLAN ID Auxiliary Virtual Local Area Network (VLAN) configured on a Cisco Catalyst switch in which the conference station is a member. Admin. VLAN ID Auxiliary VLAN in which the conference station is a member. TFTP Server 1 Primary Trivial File Transfer Protocol (TFTP) server used by the conference station.
Chapter 8 Monitoring the Conference Station Remotely Ethernet Information Table 8-2 Network Configuration Area Items (continued) Item Description Proxy Server URL URL of proxy server, which makes HTTP requests to non-local host addresses on behalf of the conference station HTTP client and provides responses from the non-local host to the conference station HTTP client.
Chapter 8 Monitoring the Conference Station Remotely Ethernet Information Table 8-3 Ethernet Information Area Items Item Description Rx error Total number of FCS error packets or Align error packets received. Rx PacketNoDes Total number of shed packets caused by no DMA descriptor. Rx Overruns Total number of received packets dropped because of buffer overruns. Rx alignErr Total number of packets received between 64 and 1522 bytes in length that have bad FCS errors.
Chapter 8 Monitoring the Conference Station Remotely Device Logging Device Logging The Device Logging area on a conference station’s web page provides information you can use to help monitor and troubleshoot the conference station. It includes debug and error messages received on the conference station that might be useful to Cisco TAC if you require assistance with troubleshooting.
Chapter 8 Monitoring the Conference Station Remotely Streaming Statistics Table 8-4 Streaming Statistics Area Items (continued) Item Description Avg Jitter Estimated average RTP packet jitter (dynamic delay that a packet encounters when going through the network) observed since the receiving voice stream was opened. Max Jitter Maximum jitter observed since the receiving voice stream was opened. Sender Packets Number of RTP voice packets transmitted since voice stream was opened.
Chapter 8 Monitoring the Conference Station Remotely Streaming Statistics Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 8-10 OL-11560-01 Rev.
CH A P T E R 9 Troubleshooting and Maintenance This chapter provides information that can assist you in troubleshooting problems with your Cisco Unified IP Conference Station 7937G or with your IP telephony network. It also explains how to clean and maintain your conference station.
Chapter 9 Troubleshooting and Maintenance Using Ping Using Ping You use Ping to test network connectivity to another conference station. Ping is available through the Applications menu. The Ping menu displays the following two options to test network connectivity to another conference station: • Ping Arbitrary IP—Allows you to enter the IP address of a conference station to make sure the device is connected to your conference station.
Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems Symptom: The Conference Station Does Not Go Through its Normal Startup Process When you connect a conference station into the network port, the conference station should go through its normal startup process as described in the “Verifying the Conference Station Startup Process” section on page 3-8, and the LCD screen should display information.
Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems Checking Network Connectivity If the network is down between the conference station and the TFTP server or Cisco Unified Communications Manager, the conference station cannot start up properly. Ensure that the network is currently running.
Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems Verifying Cisco Unified Communications Manager Settings On the conference station, choose Applications > Settings > Device Configuration > CallManager Configuration, and look at the CallManager 1–5 options. The conference station attempts to open a Transmission Control Protocol (TCP) connection to all the Cisco Unified Communications Manager servers that are part of the assigned Cisco Unified Communications Manager.
Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems Step 3 Add the conference station back to Cisco Unified Communications Manager. See the “Adding Conference Stations to the Cisco Unified Communications Manager Database” section on page 2-7 for details. Step 4 Power cycle the conference station.
Chapter 9 Troubleshooting and Maintenance Conference Station Resets Unexpectedly Conference Station Resets Unexpectedly If users report that their conference stations are resetting during calls or while idle on their desk, you should investigate the cause. If the network connection and Cisco Unified Communications Manager connection are stable, a conference station should not reset on its own.
Chapter 9 Troubleshooting and Maintenance Conference Station Resets Unexpectedly Checking Static IP Address Settings If the conference station has been assigned a static IP address, verify that you have entered the correct settings. See the “Network Configuration Menu” section on page 4-5 for more information.
Chapter 9 Troubleshooting and Maintenance General Troubleshooting Tips Checking Power Connection In most cases, a conference station will restart if it powers up using external power but loses that connection and switches to Power over Ethernet (PoE). Similarly, a conference station may restart if it powers up using PoE and then gets connected to an external power supply.
Chapter 9 Troubleshooting and Maintenance General Troubleshooting Tips Table 9-1 Cisco Unified IP Conference Station 7937G Troubleshooting (continued) Summary Explanation Loopback condition A loopback condition can occur when the following conditions are met: • The conference station receives power from an external power supply • The conference station is powered down (the power supply is disconnected) In this case, the switch port on the conference station can become disabled and the following
Chapter 9 Troubleshooting and Maintenance Resetting or Restoring the Conference Station Table 9-1 Cisco Unified IP Conference Station 7937G Troubleshooting (continued) Summary Explanation In Cisco Unified Communications Manager, you can configure Poor voice quality when calling digital cell conference stations using the network to use the G.729 protocol (the default is G.711). the G.729 codec (protocol) When using G.
Chapter 9 Troubleshooting and Maintenance Resetting or Restoring the Conference Station Table 9-2 Basic Reset Methods Operation Procedure Explanation Restart conference station Press the Applications button, and then press **#**. Resets any user and network configuration changes that you have made, but that the conference station has not written to its Flash memory, to previously-saved settings, then restarts the conference station.
Chapter 9 Troubleshooting and Maintenance Using the Quality Report Tool Using the Quality Report Tool The Quality Report Tool (QRT) is a voice quality and general problem-reporting tool for the conference station. The QRT feature is installed as part of Cisco Unified Communications Manager. You can configure users’ conference stations with QRT. When you do so, users can report problems with conference station calls by pressing the QRT softkey.
Chapter 9 Troubleshooting and Maintenance Resolving Conference Call Reception Problems It is important to distinguish significant changes from random changes in metrics. Significant changes are scores that change about 0.2 MOS or greater and persist in calls that last longer than 30 seconds. Conceal Ratio changes should indicate greater than 3 percent frame loss. MOS LQK scores can vary based on the codec that the conference station uses.
Chapter 9 Troubleshooting and Maintenance Where to Go for More Troubleshooting Information Where to Go for More Troubleshooting Information If you have additional questions about troubleshooting the conference station, several Cisco.com web sites can provide you with more tips. Choose from the sites available for your access level. • Conference Station Troubleshooting Resources: http://www.cisco.com/en/US/products/hw/conference stations/ps379/tsd_products_support_series_home.
Chapter 9 Troubleshooting and Maintenance Cleaning the Conference Station Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 9-16 OL-11560-01 Rev.
A P P E N D I X A Providing Information to Users Via a Website If you are a system administrator, you are likely the primary source of information for conference stations in your network or company. It is important to provide current and thorough information about the Cisco Unified IP Conference Station 7937G to end users. Cisco recommends that you create a web page on your internal support site that provides end users with important information about their conference stations.
Appendix A Providing Information to Users Via a Website How Users Subscribe to Services and Configure Conference Station Features How Users Subscribe to Services and Configure Conference Station Features End users can perform a variety of activities using the User Options web pages. These activities include subscribing to services, setting up speed dial and call forwarding numbers, configuring ring settings, and creating a personal address book.
Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries How Users Configure Personal Directory Entries Users can configure personal directory entries on the conference station. To configure personal directory, users must have access to the following: • User Options web pages—Make sure that users know how to access their User Options web pages. See the “How Users Subscribe to Services and Configure Conference Station Features” section on page A-2 for details.
Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries To configure the synchronizer, follow these steps: Procedure Step 1 Open the synchronizer application. If you accepted the default installation directory, open the application by choosing Start > Programs > Cisco Systems, Inc > Tabsync. If you chose a different directory, navigate to the installation directory, open the Tabsync folder, and then double-click tabsync.exe. A Warning dialog box appears.
A P P E N D I X B Supporting International Users Translated and localized versions of the Cisco Unified IP Conference Station 7937G are available in several languages.
Appendix B Supporting International Users Installing the Cisco Unified Communications Locale Installer Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 B-2 OL-11560-01 Rev.
A P P E N D I X C Technical Specifications This appendix describes the technical specifications for the Cisco Unified IP Conference Station 7937G. Physical and Operating Environment Specifications Specification Value or Range Operating Temperature 0°C to 40°C (32° to 104°F) Operating Relative Humidity 10% to 90% (non-condensing) Storage Temperature -40°C to 85°C (-40°F to 185°F) Operating Altitude -500 to 6,500 ft. (de-rate 1°C per 1000 ft.) Height 7.5 cm (3 in.) Width 38 cm (15 in.
Appendix C Technical Specifications Cable Specifications Cable Specifications The conference station has the following cabling requirements: • RJ-45 plug for the 25-ft. CAT 5 cable connection on the bottom of the conference station • RJ-45 plug for the 25-ft. CAT 5 cable connection on the power interface cable • 6-ft., 48-volt connector to the power interface cable Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 C-2 OL-11560-01 Rev.
INDEX Symbols B .cnf.xml configuration file 2-5 barge 5-2 BAT 1-9, 2-9 best performance Numerics 3-9 Bulk Administration Tool. See BAT 802.
Index Cisco Unified Communications Manager Administration adding telephony features using adding users using options, locking 5-1 pinging 5-9 assigning button templates using ports 5-7 configuring conference station services using configuring conference stations using controlling security options using controlling user access using managing softkeys using 5-5 5-8 1-6 2-2 2-7 resetting 9-11 1-7 to 1-8 settings access 4-1 startup process 2-5 to 2-6, 3-8 technical specifications conference
Index custom phone rings about E 6-2 creating editing configuration values 6-2, 6-3 PCM file requirements Erase softkey 6-3 4-3 9-12 Ethernet Configuration 4-8 Ethernet Information web page D ethernet network port default router 1 external power supply, using 5-3 2-2, 2-3, 3-5 to 3-6 4-8 to 4-9 displaying 4-2 F editing values sub-menus 4-3 fast dial service feature 4-8 device information screen, viewing Device Information web page Device Logging web page description configuring
Index interference, cell phone H Internet Protocol hold feature HTTP 5-4 IP address 1-1 1-4 4-5, 9-4 1-4 HTTP Configuration menu about J 4-10 options join feature authentication URL directories URL idle URL 4-10 K 4-10 idle URL time 4-10 Information URL messages URL keypad 1-3 4-10 4-10 proxy server URL services URL 5-4 4-10 L 4-10 4-10 layer 2 priority Hypertext Transfer Protocol.
Index model information screen music-on-hold feature mute button networking protocols 7-1 CDP 5-5 1-3 DHCP 1-4 HTTP 1-4 IP N 1-4 RTP navigation button TCP connectivity, verifying TFTP 9-4 UDP 4-11 locale version 3-5, 3-6 requirements, for installing 1-5 1-5 7-2 O 3-1 settings, for startup configuration 3-9 7-2 Network Configuration menu off-hook 1-3, 5-5 on-hook 1-3, 5-5 operational VLAN ID 4-7 options, locking and unlocking 4-5 to 4-8 displaying 1-5 9-7 port, conn
Index external power PoE 2-2, 2-3, 3-5 to 3-6 options 802.1X authentication 2-2, 2-3, 3-4 privacy feature 802.
Index statistics call join MCID 7-4 network music-on-hold 8-8 privacy 7-2 Streaming Statistics web page subnet mask 5-4 meet-me conference 7-2 streaming Status menu 5-4 8-2, 8-8 redial Survivable Remote Site Telephony. See SRST 5-5 services 5-5 5-5 shared line 5-5 speed dialing T transfer installing TCP TFTP A-4 A-3 1-9, 2-8 5-6 5-7, 5-8 1-5, 9-4 TFTP server 1 4-7 TFTP server 2 4-7 Tool for Auto-Registered Phones Support.
Index U uncompressed wideband 1-1 User Datagram Protocol. See UDP user locale 4-11 user locale char set 4-11 user locale version 4-11 User Options web pages, managing 5-9 to 5-10 users, adding to Cisco Unified Communications Manager 5-9 V VLAN 4-7, 9-8 voice messaging system A-2 voice messaging system feature volume button 5-6 1-3 W web access enabled 4-11 web page about 8-1 disabling access to 8-2 preventing access to 8-2 X XmlDefault.cnf.
