Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
Common Phone Tasks or Softkey Definitions View online help on the phone Press i quickly. twice AbbrDial Dial using a speed dial index number Place a call Go off-hook before or after dialing a number. Answer Answer a call Redial a number Press Redial. Barge Add yourself to a call on a shared line Switch to the speaker or headset during a call Press or , then hang up the handset.
OPickUp Answer a call ringing in another group that is associated with your group Park Store a call using Call Park PickUp Answer a call in your group QRT Submit call problems to the system administrator Redial Redial the most recently dialed number Remove Remove a conference participant Resume Resume a call on hold RmLstC Drop the last party added to a conference call Save Save the chosen settings Search Search for a directory listing Select Select an item on the screen Transfer Tran
Contents Softkey Definitions 3 Common Phone Tasks 3 Phone Screen Icons 4 Button Icons 4 Getting Started 1 Using this Guide 1 Finding Additional Information 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 3 Connecting Your Phone 4 An Overview of Your Phone 7 Understanding Buttons and Hardware 7 Understanding Phone Screen Features 10 Cleaning the Phone Screen 10 Understanding Feature Buttons and Menus 11 Understanding the Help System on Your Phone 11 Understandi
Ending a Call 16 Using Hold and Resume 16 Using Mute 16 Switching Between Multiple Calls 17 Viewing Multiple Calls 17 Transferring Calls 18 Forwarding Calls to Another Number 19 Making Conference Calls 20 Understanding Types of Conference Calls 20 Starting and Joining a Standard Conference 21 Starting or Joining a Meet-Me Conference Call 23 Advanced Call Handling 24 Speed Dialing 24 Picking Up Redirected Calls on Your Phone 25 Using a Shared Line 26 Understanding Shared Lines 26 Adding Yourself to a Shared-
Using Phone Settings 34 Customizing Rings and Message Indicators 34 Customizing the Phone Screen 35 Using Call Logs and Directories 36 Using Call Logs 36 Directory Dialing 37 Using Corporate Directory on Your Phone 37 Using Personal Directory on Your Phone 38 Accessing Voice Messages 40 Customizing Your Phone on the Web 41 Accessing Your User Options Web Pages 41 Configuring Features and Services on the Web 42 Using Personal Directory on the Web 42 Using Your Personal Address Book on the Web 42 Configuring
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Getting Started Using this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities, or refer to the table below for pointers to commonly used sections. If you want to... Then... Explore your phone on your own Press i or Review safety information See the “Safety and Performance Information” section on page 2. Connect your phone See the “Connecting Your Phone” section on page 4.
Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html You can access the Cisco website at this URL: http://www.cisco.com/ You can access International Cisco websites from this URL: http://www.cisco.com/public/countries_languages.shtml You can access the most current Licensing Information at this URL: http://www.cisco.
Getting Started Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors. Caution In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with the EMC Directive [89/336/EC].
Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone.
Connecting Your Phone Adjusting the Handset Rest Cisco recommends adjusting the handset rest, particularly when wall-mounting the phone, as this will ensure that the receiver will not readily slip out of the cradle. See the table below for instructions. 2 3 120521 1 1 Set the handset aside and pull the square plastic tab from the handset rest. 2 Rotate the tab 180 degrees. 3 Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.
Note In some cases, hum may be reduced or eliminated by using a local power cube or power injector. These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed means that there is not a single headset solution that is optimal for all environments. Cisco recommends that customers test headsets in their intended environment to determine performance before making a purchasing decision and deploying en masse.
An Overview of Your Phone An Overview of Your Phone Your Cisco Unified IP Phone 7960G or 7940G is a full-feature telephone that provides voice communication over the same data network that your computer uses, allowing you to place and receive phone calls, put calls on hold, speed dial numbers, transfer calls, make conference calls, and so on. In addition to basic call-handling features, your phone can provide enhanced productivity features that extend your call-handling capabilities.
Cisco Unified IP Phone 7940G 2 3 4 1 5 6 7 8 17 16 15 14 13 12 11 10 Item 68562 9 Description For more information, see... 1 Handset light strip Indicates an incoming call or new voice message. Accessing Voice Messages, page 40 2 Phone screen Shows phone features. Understanding Phone Screen Features, page 10 3 Model type Indicates your Cisco Unified IP Phone model. Understanding Lines vs.
An Overview of Your Phone 6 Directories button Opens/closes the Directories menu. Use it to access call logs and directories. Using Call Logs, page 36 7 Help button i or Activates the Help menu. Understanding the Help System on Your Phone, page 11 8 Settings button Opens/closes the Settings menu. Use it to change phone screen and ring settings. Using Phone Settings, page 34 9 Speaker button Toggles the speakerphone on or off.
Understanding Phone Screen Features This is what your main phone screen might look like with an active call and several feature menus open. 1 Primary phone Displays the phone number (extension number) for your primary phone line. line 2 Programmable Programmable buttons can serve as phone line buttons, speed dial buttons, phone service buttons or phone feature buttons. Icons and labels indicate how button these buttons are configured.
An Overview of Your Phone Understanding Feature Buttons and Menus Press a feature button to open or close a feature menu. If you want to... Then... Open or close a feature menu Press a feature button: Messages Services i or Help Directories Settings Scroll through a list or menu Press the Navigation button. Go back one level in a feature menu Press Exit. Pressing Exit from the top level of a menu closes the menu.
Understanding Lines vs. Calls To avoid confusion about lines and calls, refer to these descriptions: • Lines—Each corresponds to a directory number that others can use to call you. The Cisco Unified IP Phone 7960G supports up to six lines and the Cisco Unified IP Phone 7940G supports up to two lines. To see how many lines you have, look at the line area of your phone screen. You have as many lines as you have directory numbers and phone line icons. • Calls —Each line can support multiple calls.
Basic Call Handling Basic Call Handling You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone. For more information, see... If you want to... Then... Place a call using the handset Pick up the handset and enter a number.
Placing a Call—Additional Options You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options. If you want to... Then... For more information, see... Place a call while another call is active (using a different line) 1. Press for a new line. The first call is automatically placed on hold. Using Hold and Resume, page 16 2. Enter a number.
Basic Call Handling If you want to... Then... For more information, see... Place a call using a billing or tracking code 1. Dial a number. Your system administrator Place a call using your Extension Mobility profile Log in to the Extension Mobility service on a phone 2. After the tone, enter a client matter code (CMC) or a forced authorization code (FAC).
Ending a Call To end a call, simply hang up. Here are some more details. If you want to... Then... Hang up while using the handset Return the handset to its cradle. Or press EndCall. Hang up while using a headset Press Hang up while using the speakerphone Press . Or, to keep headset mode active, press EndCall. or EndCall. Hang up one call, but preserve another Press EndCall. If necessary, remove the call from hold first. call on the same line Using Hold and Resume You can hold and resume calls.
Basic Call Handling Switching Between Multiple Calls You can switch between multiple calls on one or more lines. If the call that you want to switch to is not automatically highlighted, use the Navigation button to scroll to it. If you want to... Then... Switch between connected calls on one line 1. Make sure the call that you want to switch to is highlighted.
Transferring Calls Transfer redirects a connected call. The target is the number to which you want to transfer the call. If you want to... Then... Transfer a call without talking to the transfer recipient 1. From an active call, press Transfer. 2. Enter the target number. 3. Press Transfer again to complete the transfer or EndCall to cancel.
Basic Call Handling Forwarding Calls to Another Number You can use the call forwarding features to redirect incoming calls from your phone to another number. Your system administrator might allow you to choose from two types of call forwarding features: • Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive. • Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No Coverage)—Applies to certain calls that you receive, according to conditions.
• Your system administrator can enable a call forward override feature that allows the person receiving your forwarded calls to reach you. With override enabled, a call placed from the target phone to your phone is not forwarded, but rings through. • Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number that you enter would create a call forwarding loop or would exceed the maximum number of links permitted in a call forwarding chain.
Basic Call Handling Starting and Joining a Standard Conference A standard conference allows at least three participants to talk on a single call. If you want to... Then... • Create a conference by calling participants 1. From a connected call, press Confrn. (You may need to press the more softkey to see Confrn.) • Add new participants to an existing conference 2. Enter the participant’s phone number. 3. Wait for the call to connect. 4. Press Confrn again to add the participant to your call. 5.
If you want to... Then... Remove any conference participant 1. Highlight the participant’s name. 2. Press Remove. You can remove participants only if you initiated the conference. End your participation in a conference Hang up or press EndCall. Join together two standard conferences on the same line On SCCP phones, use the Join or DirTrfr softkeys. On SIP phones, use the Conf or Transfer softkeys. Check with your system administrator to see if this feature is available to you.
Basic Call Handling Starting or Joining a Meet-Me Conference Call Meet-Me conferencing allows you to start or join a conference by dialing the conference number. If you want to... Then... Start a Meet-Me conference 1. Obtain a Meet-Me phone number from your system administrator. 2. Distribute the number to participants. 3. When you are ready to start the meeting, go off-hook to invoke a dial tone, then press MeetMe. 4. Dial the Meet-Me conference number.
Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number, press a button, or select a phone screen item to place a call.
Advanced Call Handling Picking Up Redirected Calls on Your Phone Call PickUp allows you to answer a call that is ringing on a co-worker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling with co-workers. If you want to... Then... Answer a call that is ringing on another extension within your call pickup group 1. Do one of the following: • If the PickUp softkey is available, press it.
Using a Shared Line Your system administrator might ask you to use a shared line if you: • Have multiple phones and want one phone number • Share call-handling tasks with co-workers • Handle calls on behalf of a manager Understanding Shared Lines Remote-in-Use Icon The remote-in-use icon appears when another phone that shares your line has a connected call. You can place and receive calls as usual on the shared line, even when the remote-in-use icon appears.
Advanced Call Handling Adding Yourself to a Shared-Line Call Depending on how your phone is configured, you can add yourself to a call on a shared line using either Barge or cBarge. If you want to... Then... See if the shared line is in use Look for the remote-in-use icon Add yourself to a call on a shared line using the Barge softkey 1. Highlight a remote-in-use call. Add yourself to a call on a shared line using the cBarge softkey 1. Highlight a remote-in-use call. . 2. Press Barge.
Preventing Others from Viewing or Barging a Shared-Line Call If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls. If you want to... Then... Prevent others from viewing or barging calls on a shared line 1. Press Private Allow others to view or barge calls on a shared line 1. Press Private . 2. To verify that Privacy is on, look for the feature-enabled next to the line button . icon . 2.
Advanced Call Handling Making and Receiving Secure Calls Depending on how your system administrator has configured your phone system, your phone might support making and receiving secure calls. Your phone is capable of supporting these types of calls: • Authenticated call—The identities of all phones participating in the call have been verified. • Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation) within the Cisco Unified IP network.
Prioritizing Critical Calls In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone. Keep these terms in mind: • Precedence indicates the priority associated with a call.
Advanced Call Handling Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator must configure EM for you. If you want to... Then... Log in to EM 1. Choose > EM Service (name can vary). 2. Enter your user ID and PIN (provided by your system administrator).
Using a Handset, Headset, and Speakerphone You can use your phone with these audio devices: a handset, headset, or speakerphone. The phone is off-hook when the handset is lifted or another audio device is in use. The phone is on-hook when the handset is in its cradle and other audio devices are not in use. Using a Handset If you want to... Then... Go off-hook Lift the handset. Go on-hook Replace the handset in the cradle.
Using a Handset, Headset, and Speakerphone Using a Speakerphone Many of the actions you can take to dial a number or answer a call will automatically trigger speakerphone mode, assuming that the handset is in its cradle and is not lit. If you want to... Then... Toggle speakerphone mode on or off Press Switch to a handset Lift the handset. Adjust the volume level for a call Press to during a call or after invoking a dial tone. Press Save to preserve the volume level for future calls.
Using Phone Settings You can personalize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings. Customizing Rings and Message Indicators You can customize how your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone. If you want to... Then... Change the ring tone per line 1. Choose > Ring Type. 2. Choose a phone line or the default ring setting. 3. Choose a ring tone to play a sample of it. 4.
Using Phone Settings Customizing the Phone Screen You can adjust the characteristics of your phone screen. If you want to... Then... Change the phone screen brightness 1. Choose > Brightness. 2. To make adjustments, press Up, Down or . 3. Press Save, or press Cancel. Adjust the phone screen to accommodate your viewing angle 1. Choose Change the background image 1. Choose > Viewing Angle. 2. To make adjustments, press Up, Down or . 3. Press Save, or press Cancel. > Background Images. 2.
Using Call Logs and Directories This section describes how you can use call logs and directories. To access both features, use the . Directories button Using Call Logs Your phone maintains records of your missed, placed, and received calls. If you want to... Then... View your call logs Choose > Missed Calls, Placed Calls, or Received Calls. Each stores up to 32 records. To view a truncated listing, highlight it and press EditDial.
Using Call Logs and Directories Directory Dialing Depending on configuration, your phone can provide corporate and personal directory features: • Corporate Directory—Corporate contacts that you can access on your phone. Corporate Directory is set up and maintained by your system administrator. • Personal Directory—If available, personal contacts and associated speed-dial codes that you can configure and access from your phone and User Options web pages.
Using Personal Directory on Your Phone The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials. This section describes how to set up and use Personal Directory on your phone. Alternately, see the “Using Personal Directory on the Web” section on page 42. If you want to... Then... Access Personal Directory (for PAB and Fast Dial codes) 1. Choose Search for a PAB entry 1. Access Personal Directory, then choose Personal Address Book.
Using Call Logs and Directories If you want to... Then... Assign a Fast Dial code to a PAB entry 1. Search for a PAB entry. 2. Highlight the listing and press Select. 3. Press Fast Dial. 4. Highlight the number that you want to dial and press Select. 5. Highlight the Fast Dial code that you want to assign to the number and press Select. Add a new Fast Dial code (not using a PAB entry) 1. Choose > Personal Directory > Personal Fast Dials. 2. Press Fast Dial. 3.
Accessing Voice Messages To access voice messages, use the Messages button Note . Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message service. If you want to... Then... Set up and personalize your voice message service Press and follow the voice instructions. If a pop-up messages menu appears on your phone screen, choose an appropriate menu item.
Customizing Your Phone on the Web Customizing Your Phone on the Web Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified Communications Manager User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your User Options web pages.
Configuring Features and Services on the Web The topics in this section describe how to configure features and services from your User Options web pages after logging in. See the “Accessing Your User Options Web Pages” section on page 41.
Customizing Your Phone on the Web Configuring Fast Dials on the Web This section describes how to assign Fast Dials from your User Options web pages. If you want to... Then do this after you log in... Assign a Fast Dial code to a PAB entry 1. Create a PAB entry. See the “Using Your Personal Address Book on the Web” section on page 42. 2. Choose User Options > Fast Dials. 3. Click Add New. 4. Change the Fast Dial code, if desired. 5. Use the Search Options area to find the appropriate PAB entry. 6.
Using the Address Book Synchronization Tool You can use Cisco Unified Communications Manager Address Book Synchronizer to synchronize your existing Microsoft Windows Address Book (if applicable) with your PAB. Entries from your Microsoft Windows Address Book will then be accessible on your Cisco Unified IP Phone and User Options web pages. Your system administrator can give you access to Cisco Unified Communications Manager Address Book Synchronizer and provide detailed instructions.
Customizing Your Phone on the Web Setting Up Phone Services on the Web Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your phone. If you want to... Then do this after you log in... Subscribe to a service 1. Select a device. 2. Click Phone Services. 3. Click Add New. 4. Choose a service from the drop-down list and click Next. 5.
Controlling User Settings on the Web User settings include your password, PIN, and language (locale) settings. If you want to... Then do this after you log in... Change your password 1. Choose User Options > User Settings. 2. In the Browser Password area, enter information. 3. Click Save. Change your PIN 1. Choose User Options > User Settings. 2. In the Phone PIN area, enter information. 3. Click Save. Change the language (locale) for your User Options web pages 1.
Customizing Your Phone on the Web Controlling Line Settings on the Web Line settings affect a specific phone line (directory number) on your phone. Line settings can include call-forwarding, voice message indicators, ring patterns, and line labels. Note • You can set up call forwarding (for your primary phone line) directly on your phone. See the “Forwarding Calls to Another Number” section on page 19.
If you want to... Then do this after you log in... Change the ring pattern per line 1. Select a device. 2. Click Line Settings. 3. If you have more than one directory number (line) assigned to your phone, verify that the appropriate line is selected or choose a new one. 4. In the Ring Settings area, choose a setting to tell your phone how to indicate an incoming call on the selected line. 5. Click Save.
Customizing Your Phone on the Web Using Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser. Your system administrator must configure this feature for you. If you want to... Use WebDialer with your User Options directory Then... 1. Log into your User Options web pages. See the “Accessing Your User Options Web Pages” section on page 41. 2. Choose User Options > Directory and search for a coworker. 3.
If you want to... Log out of WebDialer Then... Click the logout icon in the Make Call or Hang Up page. Set up, view, or change Access the Preferences page. WebDialer preferences The Preferences page appears the first time that you use WebDialer (after you click the number that you want to dial.) To return to Preferences in the future, click the preferences icon from the Make Call or Hang Up page.
Understanding Additional Configuration Options Understanding Additional Configuration Options Your system administrator can configure your phone to use specific button and softkey templates along with special services and features, if appropriate. The table below provides an overview of some configuration options that you might want to discuss with your phone system administrator based on your calling needs or work environment.
If you... Then... Want to use one extension for several phones Request a shared line. This allows See the “Using a Shared Line” you to use one extension number for section on page 26. your desk phone and lab phone, for example. Share phones or office space with co-workers Consider using: • Call Park to store and retrieve calls without using the transfer feature. For more information...
Troubleshooting Your Phone Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone General Troubleshooting This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator. Symptom Explanation You cannot hear a dial tone or complete a call One or more of the following factors might apply: • You must log into the Extension Mobility service.
Viewing Phone Administration Data Your system administrator might ask you to access administration data on your phone for troubleshooting purposes. If you are asked to... Then... Access network configuration data Choose > Network Configuration and select the network configuration item that you want to view. Access status data Choose > Status and select the status item that you want to view. Access phone model information Choose > Model Information.
Cisco One-Year Limited Hardware Warranty Terms Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.
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Index A call overview mode 17 call park 28 Abbreviated Dialing 44 call waiting 15 answering calls 15 caller ID 10 ASCII label field support 44 call-handling, advanced 24 audio, quality of 6 call-handling, basic 13 authenticated calls 29 calls AutoAnswer 33 answering 15 barging 26 compared to lines 12 B conference features for 20 barge ending 16 and privacy 28 forwarding 19, 47 and shared lines 26 handling multiple 17 using 27 holding and resuming 16 BLF 31 icons for 12 Busy Lamp Fie
transferring 18 D using Join with 21 viewing 10, 17 cBarge device configuration page 41 dialing, options for 13, 14 See also barge directories button, description of 9 using 27 directory Cisco Extension Mobility 31 corporate 37 Cisco Unified Communications Manager Address Book Synchronizer 44 personal 37, 38 Cisco Unified IP Phone using on phone 36, 37 adjusting height of 4 using from web page 49 documentation, accessing 2 connecting 4 description of 7 documentation for 2 E feature configu
footstand for lines 12 adjusting 4 installing, Cisco Unified IP Phone 4 button, identifying 8 IP 35 forwarding calls, options for 19 J H Join, using 21 handset light strip 8 securing in cradle 5 using 32 K keypad volume 34 description of 9 hanging up, options for 16 headset answering calls with 15 L button, identifying 9 language (locale) settings 46 hanging up with 16 line buttons, identifying 8 mode, using 32 lines placing calls with 13 and call forwarding 19, 47 volume 34 and call
Meet-Me conferences 20, 23 messages viewing 10 phone screen indicator for 40 adjusting contrast of 35 listening to 40 changing language of 35 messages button, description of 9 cleaning 10 missed calls, records of 36 features of 10 MLPP, using 30 phone services, configuring 42 multiple calls, handling 17 PIN, changing 46 mute button, description of 9 placed calls, records of 36 mute, using 16 placing calls, options for 13, 14 prioritizing calls 30 N privacy and shared lines 26 using 28 na
status line, viewing 10 S subscriptions, for phone services 45 safety, warnings 2 suspicious calls, tracing 29 secure calls 29 switching calls 17 secure conference verifying 22 selecting calls 12 services button, description of 9 services, subscribing to 45 settings using 34 settings button, description of 9 shared lines T TAPS, using 5 text, entering on phone 11 Tool for Auto-Registered Phones Support 5 transferring, options for 18 troubleshooting, data for 53 and remote-in-use icon 26 description
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Americas Headquarters Cisco Systems, Inc. San Jose, CA Asia Pacific Headquarters Cisco Systems (USA) Pte. Ltd. Singapore Europe Headquarters Cisco Systems International BV Amsterdam, The Netherlands Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at www.cisco.com/go/offices.
