Phone Guide Cisco IP Phone 7960G and 7940G for Cisco CallManager Including License and Warranty Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
Press New Call and enter a number. Or, press before or after dialing, re-dialing or speed dialing a number. Press New Call. The original call is placed on hold automatically. Dial using the speakerphone Place a call while another call is active OL-4637-02 Copyright © 2004 Cisco Systems, Inc. All rights reserved. Cisco, Cisco IOS, Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco Systems, Inc. or its affiliates in the United States and certain other countries.
Display additional softkeys Make a new call Store a call using Call Park Answer a call on another extension in your group Allow/disallow others from viewing or barging calls on a shared line Submit call problems to the system administrator Redial the most recently dialed number Remove a conference participant Restore settings (including volume) to previously saved values Resume a call on hold Drop the last party added to conference call Save the chosen settings Search for a directory listing Se
Contents Getting Started 1 How to Use this Guide 1 Safety and Performance Information 2 Cleaning the Phone Screen 4 Where to Find Additional Information 4 More Information about Customizing Your Phone on the Web 4 Connecting Your Phone 5 An Overview of Your Phone 8 Buttons and Hardware 8 Phone Screen Features 11 Understanding Feature Functionality and Availability 12 Call-Handling and Navigation Tips 12 Going On-Hook and Off-Hook 12 Understanding Lines vs.
Basic Call Handling 17 Placing a Call 17 Answering a Call 20 Ending a Call 21 Using Hold and Resume 21 Using Mute 21 Transferring a Connected Call 22 Forwarding Your Calls to Another Number 23 Making Conference Calls 24 Types of Supported Conference Calls 24 Starting and Joining a Standard Conference 25 Starting or Joining a Meet-Me Conference Call 26 Advanced Call Handling 27 Storing and Retrieving Parked Calls 27 Redirecting a Ringing Call to Your Phone 27 Using a Shared Line 28 Understanding Shared Lines
Using Voice Messaging, Call Logs, and Directories 38 Accessing Voice Messages 38 Using Call Logs and Directories 39 Accessing Your User Options Web Pages 40 Logging In to the User Options Web Pages 40 Subscribing to Phone Services 41 Understanding Additional Configuration Options 42 Troubleshooting Your Phone 44 Using the Quality Reporting Tool 44 Cisco One-Year Limited Hardware Warranty Terms 45 Index 47 Cisco IP Phone 7960G and 7940G v
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Getting Started How to Use this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities, or refer to the table below for pointers to commonly used sections. If you want to... Then Explore your phone on your own Press i or Review safety information See the “Safety and Performance Information” section on page 2. Connect your phone See the “Connecting Your Phone” section on page 5.
Safety and Performance Information Installing and Using Your Phone Read the following safety notices before installing or using your Cisco IP Phone: Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents.
Getting Started Using an External Power Supply The following warnings apply when you use the external power supply with the Cisco IP Phone: Warning This product relies on the building's installation for short-circuit (over current) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (all current-carrying conductors). Warning The device is designed to work with TN power systems.
Cleaning the Phone Screen Gently wipe the phone screen with a soft, dry cloth. Do not use any liquids or powders on the phone. Using anything other than a soft, dry cloth can contaminate phone components and cause failures. Where to Find Additional Information You can access the most current Cisco documentation on the World Wide Web at this URL: http://www.cisco.com/univercd/home/home.htm You can access the Cisco website at this URL: http://www.cisco.
Connecting Your Phone Connecting Your Phone Your system administrator will likely connect your new Cisco IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone.
Adjusting the Footstand To change the angle that your phone sits on your desktop, adjust the footstand while pressing the footstand button. Adjusting the Handset Rest When you connect your phone, you might want to adjust the handset rest to ensure that the receiver will not slip out of the cradle. See the table below for instructions. 2 3 77354 1 1 Set the handset aside and pull the square plastic tab from the handset rest. 2 Rotate the tab 180 degrees. 3 Slide the tab back into the handset rest.
Connecting Your Phone deployed, there is not a single “best” solution that is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network. In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco IP Phone users.
An Overview of Your Phone The Cisco IP Phone 7960G or 7940G is a full-feature telephone that provides voice communication over the same data network that your computer uses, allowing you to place and receive phone calls, put calls on hold, speed dial numbers, transfer calls, make conference calls, and so on. In addition to basic call-handling features, your phone supports specialized or advanced telephony features that can extend and customize your call-handling capabilities.
An Overview of Your Phone Figure 1 Cisco IP Phone 7960 2 3 4 1 5 6 7 8 68561 9 17 16 15 14 13 12 11 10 Figure 2 Cisco IP Phone 7940 2 3 4 1 5 6 7 8 17 16 15 14 13 12 11 10 68562 9 1 Handset light strip Indicates an incoming call or new voice message. 2 Phone screen Shows phone features. See the “Phone Screen Features” section on page 11.
3 Model type Indicates your Cisco IP Phone model. 4 Programmable buttons Depending on configuration, programmable buttons provide access to: • Phone lines (line buttons) • Speed-dial numbers (speed-dial buttons) • Web-based services (for example, a Personal Address Book button) • Phone features (for example, a Privacy button) 5 Footstand button Allows you to adjust the angle of the phone base. 6 Directories button Opens/closes the Directories menu.
An Overview of Your Phone Phone Screen Features This is what your main phone screen might look like with an active call. The table below provides a basic overview of phone screen features. 1 Primary phone Displays the phone number (extension number) for your primary phone line. line 2 Programmable Indicate the configuration for programmable buttons on your phone: button labels Phone lines—Each corresponds to a line button. You might have one line or multiple lines assigned to your phone.
Understanding Feature Functionality and Availability The operation of your Cisco IP Phone and the features available to you may vary, depending on the call processing agent used by your company and also on how your company’s phone support team has configured your phone system. Therefore, some of the features included in this Phone Guide might not be available to you or might work differently on your phone system.
An Overview of Your Phone Understanding Call Icons Your phone displays icons to help you determine the call state (whether the call is on hold, ringing, connected, and so on). Call state icons appear in the call activity area next to specific calls. Icon Call State Description Connected call You are currently connected to the other party. Many phone features require that you have a connected call. Incoming call, ringing An incoming call is ringing on one of your lines.
Viewing Calls and Switching Between Calls These tips can help you switch between calls on one or more lines. If the call you want to switch to is not automatically highlighted, use the Navigation button to scroll to it. If you want to... Then... Switch between calls on Highlight the call you are switching to and press Resume. The other call is one line placed on hold automatically. Switch from a connected call to answer a ringing call Press Answer or press for the line with the incoming call.
An Overview of Your Phone Choosing Phone Screen Items To choose an item on the phone screen... Do this... By scrolling Press the Navigation button to highlight an item in a list. Press a relevant softkey such as Select or Dial to finish the action. By item number Press the corresponding number on your keypad. For example, press 4 to choose the fourth item in a menu. Using Feature Menus If you want to... Then...
Getting Help on Your Phone Your Cisco IP Phone provides on-the-spot help with specific buttons and features. Help topics appear on the phone screen. See the table below for details. If you want to... Then... Learn about a button or Press i or softkey once then immediately press a button or softkey. Learn about a menu item Press , , or to display a feature menu. Highlight a menu item, then press i or twice quickly. Get help using Help Press i or twice quickly (without first selecting a menu item).
Basic Call Handling Basic Call Handling This section covers basic call-handling tasks such as placing, answering, and transferring calls. The features you use to perform these tasks are standard and available on most phone systems. Placing a Call To place a call, pick up the handset and dial. Or use one of the other options outlined in the table below. If you want to... Then...
If you want to... Then... Dial from a call log Choose > Missed Calls, Received Calls, or Placed Calls, then scroll to a listing and go off-hook. To add a prefix or other digits, press EditDial. If you want to dial from a call log while on an active call, scroll to a listing and press Dial. Then choose a softkey to handle the original call: • Hold—Puts the first call on hold and dials the second. • EndCall—Disconnects the first call and dials the second. • Transf—Transfers the first party to the second.
Basic Call Handling If you want to... Then... Dial from a Personal Address Book (PAB) entry or Fast Dial code Choose > PAB service or Fast Dial service (exact names might vary). To dial from a listing, scroll to it and go off-hook. For help subscribing to the PAB or Fast Dial service, see the “Accessing Your User Options Web Pages” section on page 40.
Answering a Call To answer a call, go-off hook by picking up the handset. Or see the table below for more options. If you want to... Then... Answer with a headset Press , if unlit. Or, if is already lit, press Answer or incoming call). , Answer, or (the line button for the Answer with the speakerphone Press (the line button for the incoming call). Switch from a connected call to answer a ringing call Press Answer or (the line button for the incoming call).
Basic Call Handling Ending a Call To end a call, hang up. See the table below for details. If you want to... Then... Hang up while using the handset Return the handset to its cradle or press EndCall. Hang up while using the headset Press . If you want to keep headset mode activated (keep the button lit after hanging up), press EndCall. Hang up while using the speakerphone Press Hang up one call but preserve another call on the same line or EndCall. Press EndCall.
Transferring a Connected Call Transfer redirects a connected call. The target is the number to which you want to transfer the call. If you want to... Then... Transfer a call without talking to the transfer recipient Press Transfer and enter the target number. When you hear the call ringing, press Transfer again. Talk to the transfer Press Transfer and enter the target number. Wait for the transfer recipient before transferring recipient to answer.
Basic Call Handling Forwarding Your Calls to Another Number You can use Call Forward All to redirect your incoming calls from your Cisco IP Phone to another number. Note Enter the Call Forward All target number exactly as you would dial it from your desk phone. For example, enter an access code such as 9 or the area code, if necessary. If you want to... Then... Set up call forwarding on your Press CFwdALL and enter a target phone number.
Making Conference Calls Your Cisco IP Phone allows you to join three or more people into one telephone conversation, creating a conference call. Types of Supported Conference Calls There are two types of conference calls: Standard and Meet-Me. Standard Conference Calls In standard (or “ad hoc”) conference calls, the conference organizer must call participants to add them to the conference.
Basic Call Handling Starting and Joining a Standard Conference A standard conference allows at least three people to participate in a single call. See the table below for details. If you want to... Then... Start a standard conference call by calling participants During a connected call, press Confrn to add another party to the call. (You may need to press the more softkey to see Confrn.) Enter the conference participant’s phone number.
If you want to... Then... Remove any conference participant Highlight the participant’s name and press Remove. You can remove participants only if you initiated the conference call. End your participation in a standard conference Hang up or press EndCall. If you did not initiate the conference call, hanging up will not disrupt the connection for the remaining parties.
Advanced Call Handling Advanced Call Handling Advanced call-handling tasks involve special (non-standard) features that your system administrator might configure for your phone depending on your call-handling needs and work environment. You will not have access to these features unless your system administrator enables them for you.
Using a Shared Line Your system administrator might assign a “shared” phone line to you. Typically, a shared line has two main uses: • One person uses multiple phones—For example, your shared line is assigned to both your desk phone and a lab phone. An incoming call to the shared line rings on both phones and you can use either phone to answer the call.
Advanced Call Handling Adding Yourself to a Shared-Line Call If you share a phone line, your system administrator might provide you with Barge or cBarge. You can use either feature to add yourself to an active call on your shared line. Typically, only one of these features will be configured for you. If you want to... Then... See if a co-worker has an active call on the shared line Look at the shared line number. When the line is in use from another phone, the remote-in-use icon appears: .
Preventing Others from Viewing or Barging a Shared-Line Call If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing your calls or barging your calls (adding themselves to calls on the shared line using the Barge or cBarge feature). If you want to... Then... Prevent others from viewing or barging any calls on a shared line Enable Privacy by pressing Private.
Advanced Call Handling Making and Receiving Secure Calls Depending on how your system administrator has configured your phone system, your phone might support making and receiving secure calls. Your phone is capable of supporting these types of calls: • Authenticated call—The identities of all phones participating in the call have been verified. • Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation) within the Cisco IP network. Encrypted calls are also authenticated.
Prioritizing Critical Calls In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. These critical calls might require higher priority handling, such as being able to bypass other calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone. Keep these terms in mind: • Precedence indicates the priority associated with a call.
Using a Handset, Headset, and Speakerphone Using a Handset, Headset, and Speakerphone The table below describes how to use these devices. If you want to... Then... Use the handset Lift it to go off-hook; replace it to go on-hook. Use a headset Press to toggle headset mode on and off. (AutoAnswer users should see the “Using AutoAnswer with a Headset or the Speakerphone” section on page 34 for exceptions.) You can use the headset in conjunction with all of the controls on your phone, including and .
Using AutoAnswer with a Headset or the Speakerphone You might use AutoAnswer if you receive a high volume of incoming calls or handle calls on behalf of others. Your system administrator configures AutoAnswer to work with either your speakerphone or headset. See the table below for details. If you... Then... Use AutoAnswer with a headset Keep headset mode active (in other words, keep illuminated) even when you are not on a call.
Customizing Phone Settings Customizing Phone Settings You can personalize your Cisco IP Phone by adjusting settings, as described in the tables below. Keep these tips in mind: • Most settings are accessible on your phone, but a few are accessed online from your User Options web pages. See the “Logging In to the User Options Web Pages” section on page 40 for more information. • If you want to revert to setting values that were originally coded into the phone at the factory, choose > Default.
Customizing Rings and Message Indicators You can customize the way that your phone indicates an incoming call or a new voice mail message for each of your lines. Customized ring sounds and other indicators can help you quickly differentiate between multiple lines. For example, you can choose a chirping sound to indicate an incoming call on Line 1 and a drumbeat to indicate an incoming call on Line 2. If you want to... Then... Change the ring sound Choose > Ring Type.
Customizing Phone Settings Setting Up Speed Dial Features Speed dial features allow you to press a button or enter an index code to place a call. You can set up speed dialing for your phone in two ways: • Speed dialing with a button—You can assign a speed dial number to any available programmable button on your phone that has not already been configured as a line, feature, or service button.
Using Voice Messaging, Call Logs, and Directories This section describes how you can use feature buttons to access voice messages, call logs, and directories. Accessing Voice Messages Your company determines the voice message service that your phone system uses. For the most accurate and detailed information about this service, refer to the documentation that came with it. For a general overview of voice message service features, refer to the table below. If you want to... Then...
Using Voice Messaging, Call Logs, and Directories Using Call Logs and Directories Your phone maintains logs of your missed, placed, and received calls. You can use the Directories button to view and dial from call logs. You can also access a corporate directory (if applicable). If you want to... Then... View your call logs Choose > Missed Calls, Placed Calls, or Received Calls. A maximum of 32 records is stored in each of these logs. Dial from a call log Choose a listing and go off-hook.
Accessing Your User Options Web Pages Because your Cisco IP Phone is a network device, it can share information with other network devices in your company, including your computer and web-based services accessible using a web browser on your computer. You can establish phone services, and control settings and features from your computer using the Cisco CallManager User Options web pages. Once you configure features and services on the web pages, you can access them on your phone.
Accessing Your User Options Web Pages Subscribing to Phone Services Before you can access subscription phone services on your phone, you need to subscribe to them by using your computer to access the User Options web pages. (See the “Logging In to the User Options Web Pages” section on page 40 for help logging in.
Understanding Additional Configuration Options Your system administrator can configure your phone to use specific button and softkey templates along with special services and features, if appropriate. The table below provides an overview of some configuration options that you might want to discuss with your phone system administrator based on your calling needs or work environment. Note You can locate User Guides and other documents listed in this table from the following URL: http://www.cisco.
Understanding Additional Configuration Options If you... Then... For more information...
Troubleshooting Your Phone This section tells you how to access information about your Cisco IP Phone and phone calls to help your system administrator or technician diagnose problems with your phone. If you are asked to... Then... Access network configuration data Choose > Network Configuration and select the network configuration item that you want to view. Access status data Choose > Status and select the status item that you want to view.
Cisco One-Year Limited Hardware Warranty Terms Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranty applicable to Cisco software, is included on the Cisco Documentation CD and on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty document from the CD or Cisco.com. 1.
Duration of Hardware Warranty One (1) Year Replacement, Repair, or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location. Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.
Index A call-handling, basic 17 calls answering calls, options for 20 answering 20 audio problems, reporting 44 compared to lines 12 authenticated calls, icon for 31 conference features for 24 AutoAnswer, using 34 ending 21 forwarding 23 handling multiple 14 B holding and resuming 21 barge icons for 13 and privacy 30 maximum per line 12, 28 and shared lines 28 multiple parties on 24 using 29 muting 21 buttons, identifying 16 parking 27 placing 17 C prioritizing 32 redirecting while rin
description of 8 F documentation for 4 feature configuration for 12, 42 Fast Dial service illustration of 9 dialing with 19 online help for 16 subscribing to 41 registering 6 feature buttons securing handset rest 6 directories 10 web-based services for 40 help 10 conference calls Meet-Me 24, 26 standard 24, 25 types of 24 corporate directory dialing from web page with 18 using on phone 18 messages 10 services 10 settings 10 feature menus, using 15 features, availability of 12 footstand adjust
mode, using 33 M placing calls with 18 volume 35 Malicious Call Identification (MCID), using 30 headset performance, general 6 Meet-Me conferences 24, 26 help button, description of 10 menus, using 15 help, using 16 messages hold and switching calls 14 indicator for 36, 38 listening to 38 and transferring 22 messages button, description of 10 using 21 missed calls, records of 39 MLPP, using 32 multiple calls, handling 14 I mute button, description of 10 icons mute, using 21 for call stat
resume, using 21 P ringer Personal Address Book (PAB) customizing 36 dialing from 19 indicator for 9 subscribing to 41 volume 35 phone lines buttons for 10 description of 12 viewing 11 phone screen adjusting contrast of 36 changing language of 36 choosing items 15 cleaning 4 features of 11 placed calls, records of 39 placing calls, options for 17 prioritizing calls 32 privacy and shared lines 28 using 30 programmable buttons description of 10 labels for 11 S safety, warnings 2 secure calls, descrip
speed dial W buttons, configuring 37 buttons, identifying 10 warnings, safety 2 labels 11 WebDialer, using 18 using 17 status data, locating 44 status line, viewing 11 suspicious calls, tracing 30 switching calls 14 T TAPS, using 6 text, entering on phone 15 Tool for Auto-Registered Phones Support 6 transferring, options for 22 troubleshooting, data for 44 U User Options web pages accessing 40 and phone services 41 V voice message indicator, identifying 38 voice message service, using 38 volume adj
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Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 European Headquarters Cisco Systems International BV Haarlerbergpark Haarlerbergweg 13-19 1101 CH Amsterdam The Netherlands www-europe.cisco.com Tel: 31 0 20 357 1000 Fax: 31 0 20 357 1100 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA www.cisco.
