Cisco 7941 / 7961 IP Phone User Guide
Emergency To dial 911 for emergency service, you must dial the Outside Access Digit first (usually 9) + 911. Customer Service / Technical Support (919) 459-2300, option 1 support@featuretel.com www.featuretel.com Web Portal http://wp.featuretel.
Table of Contents Cisco 7941 / 7961 IP Phone....................................................................................................2 To Connect Your Phone...........................................................................................................4 Receiving a Call.......................................................................................................................5 Making a Call......................................................................................
Cisco 7941 / 7961 IP Phone The Cisco 7961 and 7941 phones are exactly alike except that the 7941 has only two line buttons. NOTE: Since different users can have different feature options associated with their phone, it is possible that the steps to follow to access specific features on one person’s phone may be slightly different than on another person’s phone. It is also possible that specific features are not available on some phones in the organization.
Phone Features Description LCD screen The IP Phone "desktop" which displays the time, date, your phone number, caller ID, line/call status and the soft key tabs. Line or speed dial buttons Enable you to reach an open line or to use the speed dial feature. The 7961 phone features 6 line buttons and the 7941 has two line buttons. Soft keys Soft key functions change depending on the status of the phone (for example, whether you are on a call or the phone is not in use).
To Connect Your Phone • • Connect the Ethernet cable from your network wall jack to the port labeled “10/100 SW” on the back of phone (4). Connect the power cable to the round power port on the back of phone (1) and plug the cord into the power outlet on the wall (3). To Connect a PC to Your Phone • Connect the Ethernet cable from the port labeled “10/100 PC” on the back of phone (5) to the Ethernet port on your PC or laptop. This will allow your PC to access the same network as the IP phone.
Receiving a Call • • To answer an incoming call, simply lift the handset. Press the Headset button to use the headset.
• Enter the desired 2-digit speed dial code Speed Dial (for 7961 model only) Call Forward (No Answer) You can assign up a phone number to a Speed Dial soft key. • Dial 74* • At the prompt, press a Speed Dial softkey • Enter the phone number you want to assign to this soft key and press # • After the prompt, press # and hang up Call Forward (No Answer) lets you forward calls when you don’t answer. Dialing a Speed Dial Number • • Get dial tone. Press the Speed Dial soft key.
Call Park Priority Call A call may be parked so it can be answered from any other extension. If you can park a call, your phone will have a MCPark button. All phones can pick up parked calls. Priority Call lets you define a list of callers identified as priority callers using a unique ring tone when they call you.
• At the dial tone, dial the extension you wish to answer. Direct Extension Assignment Direct Extension Assignment lets you temporarily reassign a telephone with your own telephone number and profile. To Temporarily Assign Your Number and Profile to a Phone: • • • From the temporary phone, Dial 588 Enter your complete telephone number + #. If your phone is configured as an extension-only (i.e., non-DID) line, enter your company’s complete main telephone number + * + your extension number + #.
• Press the OK softkey to exit the menu FeatureTel Cisco 7941/7961 IP Phone User Guide Page 9
Automatic Call Distribution Queues The service can distribute incoming calls arriving at a designated number to a defined group of agent phones. To answer calls, a user must be assigned to the queue by the administrator and be logged in. To Log Into an ACD Queue • • • Press the line button associated with the desired queue, FeatureTel can assign you to a queue. When logged into a queue, the Queue Name will disappear from the status line.
• • • • Press the Messages button, or dial *09 Enter your Voice Mail password If you have new messages, the messages will be identified and played. After hearing any new messages, you will hear the Voice Mail Main Menu. From Another Internal Phone • • • From an internal phone, dial 555. When prompted, enter your extension number. When prompted, enter your Voice Mail password and then #. From a Phone Outside the Office • • • From an external phone, dial your direct phone number and press *.
Replying to a Voice Mail Message Press 2 to reply to a message after listening to it. Press * to cancel • After the tone, record a message and press #. • Select an action • Press 1 to send the message. • Press 2 to change the message. You will be asked to re-record the message. • Press 3 to review the message. • Press 9 to mark the message Urgent and send. When retrieving messages, Urgent messages will be played first.
• • Distribution Groups Distribution Groups are used when you want to send messages to a group of users. There are two types of Distribution Groups: • Personal Distribution Groups are managed by the end user and are available only to that user. A user may have a maximum of 20 Personal Distribution Groups (i.e., groups 80-99). • Corporate Distribution Groups are managed by the System Administrator and can be used by anyone within the company.
Star Code Quick Reference Feature Set Cancel Abbreviated Dial 75* + menu 75* + menu Anonymous Call Rejection *77 *87 Call Block *60 + menu *80 + menu Call Forward – All Calls 72* + no. + # 73* Call Forward – Busy 76* + no. + # 77* Call Forward – No Answer 78* + no. + # 79* Call Forward – Out of Svc 70* + menu 71* Call Forward – Selective *63 + menu *83 + menu Caller ID Block *67 N/A Caller ID Block Release N/A **## **8 to VM *82 + no.
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