Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) First Published: June 19, 2012 Last Modified: July 30, 2015 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
CONTENTS Preface Preface xiii Introduction xiii Additional Information xiv Cisco Unified IP Phone 7900 Series eLearning Tutorials xiv Safety and Performance Information xv Power Outage xv External Devices xv Phone Behavior During Times of Network Congestion xv Cisco Product Security Overview xvi Accessibility Features xvi CHAPTER 1 Phone Features 1 Phone Overview 1 Buttons and Hardware 1 Cisco Unified IP Phone 7962G 2 Cisco Unified IP Phone 7961G and 7961G-GE 2 Cisco Unified IP Phone 7942G 3 Cisco Unifi
Contents Energy Savings 11 CHAPTER 2 Phone Installation 13 Phone Installation Overview 13 Cisco Unified IP Phone Cable Installation 13 Hookswitch Clip Removal (Required) 14 Adjust Handset Rest 15 Footstand Adjustment 15 Phone Cable Lock 16 TAPS Registration 16 Wired and Wireless Headsets 16 Headset Support 16 Audio Quality 17 Wireless Headset Selection (Cisco Unified IP Phone 7962G or 7942G) 17 CHAPTER 3 Calling Features 19 Calling Features Overview 19 Basic Call Options 19 Place Call 20 Place Call Usi
Contents Make Fast Dial Call 25 Call Answer 25 Call Disconnect 27 Hold and Resume 27 Put Call on Hold 28 Remove Call from Hold on Current Line 28 Remove Call from Hold on Different Line 28 Mute 29 Mute or Unmute Call 29 Multiple Calls 29 View Calls on Another Line 29 Switch to Call Overview Mode 30 Switch Between Connected Calls on One Line 30 Switch Between Connected Calls on Different Lines 30 Switch from Connected Call to Answer Ringing Call 30 In-Progress Call Movement 31 Switch In-Progress Call on Des
Contents Join Conference 37 Join Together Existing Calls on Single Phone Line 38 Join Together Existing Calls on Multiple Phone Lines 38 Barge Conference 38 Create Conference by Barging Call on Shared Line 38 Meet Me Conference 39 Start Meet Me Conference 39 Join Meet Me Conference 39 Conference Participants List 39 Control Conference Using Participants List 40 Verify Conference Call Security 40 Intercom Calls 40 Place Intercom Call to Preconfigured Intercom Number 41 Place Intercom Call to Any Intercom Nu
Contents Privacy 47 Barge, cBarge, and Shared-line Calls 48 Single-Button and Multitouch Barge 48 Barge Features 48 Privacy and Shared Lines 49 Prevent and Allow Others to View or Barge Calls on Shared Line 49 Busy Lamp Field Features 49 Use BLF Pickup to Answer Ringing Call 50 Secure Calls 51 VPN Client 52 Suspicious Call Trace 53 Notify System Administrator About Suspicious or Harassing Call 53 Priority Calls 53 Cisco Extension Mobility 54 Log In to EM 55 Log Out of EM 55 Change Your PIN Using Change Cre
Contents AutoAnswer with Headset or Speakerphone 63 CHAPTER 5 Phone Customization 65 Ring and Message Indicator Customization 65 Change Ringtone Per Line 65 Adjust Phone Ringer Volume Level 66 Change Ring Pattern (Flash-Only, Ring Once, Beep-Only) 66 Change Audible Voice-Message Indicator 66 Change How Voice Message Light on Handset Works 66 Phone Screen Customization 67 Change Phone Screen Contrast 67 Change Background Image 67 Change Phone Screen Language 68 Change Line Text Label 68 CHAPTER 6 Call L
Contents Delete PAB Entry 77 Edit PAB Entry 77 Add New PAB Entry 77 Assign Fast Dial Code to PAB Entry 78 Search for Fast Dial Codes 78 Place Call Using Fast Dial Code 78 Delete Fast Dial Code 79 Log Out of Personal Directory 79 CHAPTER 7 Voice Messages 81 Voice Messages Overview 81 Voice Message Identification 81 Set Up and Personalize Voice-Message Service 82 Listen to Voice Messages or Access Voice Messages Menu 82 CHAPTER 8 User Options Web Pages 83 User Options Web Pages Overview 83 User Options W
Contents Speed Dial Setup on Web 89 Set Up Speed-Dial Codes 89 Set Up Abbreviated Dialing Codes 90 Phone Service Setup on Web 90 Subscribe to Service 91 Search for Services 91 Change or End Services 91 Change Service Name 92 Add Service to Programmable Feature Button 92 User Settings on Web 92 Change Browser Password 93 Change PIN 93 Change User Options Web Page Language Setting 93 Change Phone Display Language 94 Line Settings on Web 94 Set Up Call Forward Per Line 94 Change Voice Message Indicator Settin
Contents Missing Softkey 104 Cannot Barge Call and Hear Fast Busy 104 Call Disconnects After Barge 104 Cannot Access Settings Menu 105 Cannot Use CallBack 105 Call Forward All Error Message 105 Security Error Message 106 Unresponsive Phone 106 Phone Screen Is Too Light or Too Dark (Cisco Unified IP Phones 7961G, 7961G-GE, 7941G, and 7941G-GE) 106 Phone Screen Is Too Light or Too Dark (Cisco Unified IP Phones 7962G and 7942G) 107 Phone Troubleshooting Data 107 Quality Reporting Tool 108 APPENDIX A Warrant
Contents Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.
Preface • Introduction, page xiii • Additional Information, page xiv • Cisco Unified IP Phone 7900 Series eLearning Tutorials, page xiv • Safety and Performance Information, page xv • Cisco Product Security Overview, page xvi • Accessibility Features, page xvi Introduction This guide provides an overview of the features available on your phone. You can read it completely to understand your phone capabilities, or see the following table for pointers to commonly used sections. If you want to... Then...
Preface Additional Information If you want to... Then... Transfer calls See Call Transfer, on page 32. Make conference calls See Conference Calls, on page 36. Set up speed dialing See Speed Dial, on page 42. Share a phone number See Shared Lines, on page 47. Use your phone as a speakerphone See Handset, Headset, and Speakerphone, on page 61. Change the ring volume or tone See Phone Customization, on page 65. View your missed calls See Call Logs and Directories, on page 69.
Preface Safety and Performance Information Safety and Performance Information The following sections provide information about the impact of power outages and external devices on your Cisco Unified IP Phone. Power Outage Your access to emergency service through the phone depends on the phone being powered. If there is a power interruption, Service and Emergency Calling Service dialing will not function until power is restored.
Preface Cisco Product Security Overview • Attacks that occur on your network, such as a Denial of Service attack To reduce or eliminate any adverse effects to the phones, schedule administrative network tasks during a time when the phones are not being used or exclude the phones from testing. Cisco Product Security Overview This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer, and use.
CHAPTER 1 Phone Features • Phone Overview, page 1 • Buttons and Hardware, page 1 • Line and Call Definitions, page 5 • Phone Screen Features, page 7 • Feature Buttons and Menus, page 8 • Feature Availability, page 9 • SIP and SCCP Signaling Protocols, page 10 • Energy Savings, page 11 Phone Overview Cisco Unified IP Phones are full-feature telephones that provide voice communication over the data network that your computer uses, which allows you to place and receive phone calls, put calls on hold, transf
Phone Features Cisco Unified IP Phone 7962G Cisco Unified IP Phone 7962G The following figure identifies the important parts of the phone. See Buttons and Hardware Identification, on page 3 for the description of the numbered items. Cisco Unified IP Phone 7961G and 7961G-GE The following figure identifies the important parts of the phone. See Buttons and Hardware Identification, on page 3 for the description of the numbered items.
Phone Features Cisco Unified IP Phone 7942G Cisco Unified IP Phone 7942G The following figure identifies the important parts of the phone. See Buttons and Hardware Identification, on page 3 for the description of the numbered items. Cisco Unified IP Phone 7941G and 7941G-GE The following figure identifies the important parts of the phone. See Buttons and Hardware Identification, on page 3 for the description of the numbered items.
Phone Features Buttons and Hardware Identification 1 Item Description Programmable buttons Depending on configuration, programmable buttons provide access to: • Phone lines (line buttons) and intercom lines • Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature) • Web-based services (such as a Personal Address Book button) • Call features (such as a Privacy, Hold, or Transfer button) Buttons illuminate to indicate status: Green, steady—Active call or two-way intercom call Green,
Phone Features Line and Call Definitions Item Description 8 Services button Opens and closes the Services menu. 9 Volume button Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook). 10 Speaker button Toggles the speakerphone on or off. When the speakerphone is on, the button is lit. 11 Mute button Toggles the microphone on or off. When the microphone is muted, the button is lit. 12 Headset button Toggles the headset on or off.
Phone Features Line and Call Icons • Lines: Each line corresponds to a directory number or intercom number that others can use to call you. Your phone can support up to six lines, depending on your phone and configuration. To see how many lines you have, look at the right side of your phone screen. You have as many lines as you have directory numbers and phone line icons: . • Calls: Each line can support multiple calls.
Phone Features Phone Screen Features Icon Line or Call State Description Idle Intercom line The intercom line is not in use. See Intercom Calls, on page 40 One-way intercom call Note The intercom line is sending or receiving one-way audio. See Intercom Calls, on page 40. Two-way intercom call You press the intercom line to activate two-way audio with the intercom caller. See Intercom Calls, on page 40.
Phone Features Phone Screen Cleaning Note The Messages, Directories, and Services screens on your phone may appear in Normal mode or in Wide mode depending on how your phone has been set up. A phone window in Wide mode spans the entire width of the phone screen. However, neither you nor your administrator can adjust the phone screen viewing mode. Phone Screen Cleaning Use only a soft, dry cloth to clean phone screen.
Phone Features Phone Help System Phone Help System Your phone provides a comprehensive online help system. Help topics appear on the phone screen. If you want to... Then... View the main menu Press on your phone and wait a few seconds for the menu to display. Main menu topics include: • About Your Cisco Unified IP Phone—Details about your phone • How do I...
Phone Features SIP and SCCP Signaling Protocols Feature Softkey Line Button Label and Icon Conference List ConfList Conference List Do Not Disturb DND Do Not Disturb End Call EndCall End Call Group Pickup GPickUp Group PickUp Hold Hold Hold Hunt Group HLog Hunt Group or Do Not Disturb or Hunt Group Malicious Call Identification MCID Malicious Call ID Meet Me Conferencing MeetMe MeetMe Mobility Mobility Mobility New Call New Call New Call Other PickUp OPickUp Other PickUp
Phone Features Energy Savings Energy Savings Your phone supports the Cisco EnergyWise program. Your system administrator sets up sleep (power down) and wake (power up) times for your phone to save energy. Ten minutes before the scheduled sleep time, if the audible alert is enabled by your system administrator, you hear your ringtone play.
Phone Features Energy Savings Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.
CHAPTER 2 Phone Installation • Phone Installation Overview, page 13 • Cisco Unified IP Phone Cable Installation, page 13 • Wired and Wireless Headsets, page 16 Phone Installation Overview Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, see the following sections. Cisco Unified IP Phone Cable Installation The following figure and table show how to connect your phone.
Phone Installation Hookswitch Clip Removal (Required) 1 DC adaptor port 6 Handset port 2 AC-to-DC power supply 7 Headset port 3 AC power cord 8 Footstand button 4 Network port 9 Auxiliary port 5 Access port Hookswitch Clip Removal (Required) Some phones ship with a clip to secure the hookswitch. Before you use your phone, remove the hookswitch clip (if present) from the cradle area. With the clip removed, the hookswitch lifts slightly when you pick up the handset.
Phone Installation Adjust Handset Rest Adjust Handset Rest If your phone is wall-mounted, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle. Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Remove the handset from the cradle and pull the plastic tab from the handset rest. Rotate the tab 180 degrees. Hold the tab between two fingers, with the corner notches facing you. Line up the tab with the slot in the cradle and press the tab evenly into the slot.
Phone Installation Phone Cable Lock Phone Cable Lock You can secure the Cisco Unified IP Phone to a desktop by using a laptop cable lock. The lock connects to the security slot on the back of the phone, and the cable can be secured to a desktop. The security slot can accommodate a lock up to 20 mm. Compatible laptop cable locks include the Kensington® laptop cable lock and laptop cable locks from other manufacturers that can fit into the security slot on the back of the phone. See the following figure.
Phone Installation Audio Quality Cisco recommends the use of good quality headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of the headsets and their proximity to other devices such as mobile phones and two-way radios, some audio noise or echo may still occur. An audible hum or buzz may be heard by either the remote party or by both the remote party and the Cisco Unified IP Phone user.
Phone Installation Wireless Headset Selection (Cisco Unified IP Phone 7962G or 7942G) Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.
CHAPTER 3 Calling Features • Calling Features Overview, page 19 • Basic Call Options, page 19 • Additional Call Options, page 22 • Call Answer, page 25 • Call Disconnect, page 27 • Hold and Resume, page 27 • Mute, page 29 • Multiple Calls, page 29 • In-Progress Call Movement, page 31 • Call Transfer, page 32 • Call Transfer To Voice Message System, page 33 • Call Forward, page 34 • Do Not Disturb, page 35 • Conference Calls, page 36 • Intercom Calls, page 40 • Advanced Call Handling, page 42 Calling Feat
Calling Features Place Call Tips • You can dial on-hook, without a dial tone (predial). To predial, enter a number, then go off-hook by lifting the handset or pressing Dial, , or . • When you predial, your phone tries to anticipate the number you are dialing by displaying matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, press the number, or scroll to it and go off-hook.
Calling Features Redial Number • Press • If and enter a number. is lit, press New Call and enter a number. Redial Number Procedure Perform one of the following actions: • Press Redial to dial the last number. • Press the Navigation button (with the phone idle) to see your Placed Calls. Place Call When Another Call Is Active (Using Same Line) Procedure Step 1 Step 2 Step 3 Press Hold. Press New Call. Enter a number.
Calling Features Additional Call Options Additional Call Options You can place calls using special features and services that may be available on your phone. Contact your system administrator for more information about these additional options. Tips • Look for Busy Lamp Field indicators to see if a line associated with a speed-dial, call record, or directory listing is busy before placing a call to that line.
Calling Features Notify When Busy or Ringing Extension Available (CallBack) Notify When Busy or Ringing Extension Available (CallBack) Note When a call is being chaperoned, the call chaperone cannot use CallBack. Procedure Step 1 Step 2 Step 3 Press CallBack while listening to the busy tone or ring sound. Hang up. Your phone alerts you when the line is free. Place the call again. Make Priority (Precedence) Call Only SCCP phones support priority calling.
Calling Features Make Call from Mobile Phone Using Mobile Voice Access Make Call from Mobile Phone Using Mobile Voice Access Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Obtain your Mobile Voice Access number and PIN from your system administrator. Dial your assigned Mobile Voice access number. Enter your mobile phone number (if requested) and PIN. Press 1 to make a call to an enterprise IP Phone. Dial a desktop phone number other than your desktop phone number.
Calling Features Dial from Corporate Directory on Phone Dial from Corporate Directory on Phone Procedure Step 1 Step 2 Step 3 Choose > Corporate Directory (name can vary). Enter a name and press Search. Highlight a listing and go off-hook. Dial Personal Address Book (PAB) Entry Procedure Step 1 Step 2 Step 3 Choose > Personal Directory to log in. Choose Personal Address Book and search for a listing. Scroll to a contact or press the index number. The system dials the specified contact.
Calling Features Call Answer If you want to... Then... Answer with a headset Press For more information, see... , if unlit. Or, if Answer or is lit, press (flashing). Handset, Headset, and Speakerphone, on page 61 The ringing line is selected automatically. Contact your system administrator for the options to select the primary line each time. If you are using a wireless headset, refer to the wireless headset documentation.
Calling Features Call Disconnect Tips • If parties on a call hear a beep tone, the call may be monitored or recorded. Contact your system administrator for more information. • If you work in a contact center or similar environment, you can create, update, and delete your own prerecorded greeting that plays automatically if Agent Greeting is configured for your phone. For more information, see your system administrator. • A Call Chaperone user cannot answer an incoming call while calls are being chaperoned.
Calling Features Put Call on Hold Tips • Engaging the Hold feature typically generates music (if Music on Hold is configured) or a beeping tone. • If you receive an alert for an incoming call and a reverting call at the same time, by default your phone shifts the focus of the phone screen to display the incoming call. Your system administrator can change this focus priority setting.
Calling Features Mute Step 2 If necessary, scroll to the appropriate call and press Resume. Mute With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute with the handset, speakerphone, or headset. Mute or Unmute Call Procedure Step 1 To mute a call, press Step 2 To unmute a call, press . . Multiple Calls Understanding how multiple calls display on your phone can help you organize your call-handling efforts.
Calling Features Switch to Call Overview Mode Switch to Call Overview Mode Procedure Step 1 Press for the highlighted line. The phone switches to call overview mode, displaying one call per line. The displayed call is either the active call or the held call with the longest duration. Step 2 To return to standard viewing mode, press and then immediately press the line button. Switch Between Connected Calls on One Line Procedure Step 1 Step 2 Highlight the call you want to switch to. Press Resume.
Calling Features In-Progress Call Movement • If the call is ringing on a different line, press (flashing). The phone places the active call on hold and the selected call resumes. In-Progress Call Movement You can switch in-progress calls between the desktop phone and your mobile phone or other remote destination. Switch In-Progress Call on Desk Phone to Mobile Phone Procedure Step 1 Step 2 Press the Mobility softkey and select Send call to mobile. Answer the in-progress call on your mobile phone.
Calling Features Switch In-Progress Call from Mobile Phone to Desk Phone Sharing Same Line (Session Handoff) Switch In-Progress Call from Mobile Phone to Desk Phone Sharing Same Line (Session Handoff) Procedure Step 1 Step 2 Step 3 While on your mobile phone, enter the access code for the Session Handoff feature (for example, *74). Contact your system administrator for a list of access codes. Hang up the call on your mobile phone to disconnect the mobile phone but not the call.
Calling Features Talk to Transfer Recipient Before Transferring Call (Consult Transfer) Talk to Transfer Recipient Before Transferring Call (Consult Transfer) Procedure Step 1 Step 2 Step 3 Step 4 Step 5 From an active call, press Transfer. Enter the target number. Wait for the transfer recipient to answer. Press Transfer again to complete the transfer or EndCall to cancel. If your phone has on-hook transfer enabled, complete the transfer by hanging up.
Calling Features Call Forward Call Forward You can use Call Forward features to redirect incoming calls from your phone to another number. Your system administrator may allow you to choose from two types of call forwarding features: • Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive. • Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No Coverage)—Applies to certain calls that you receive, according to conditions.
Calling Features Set Up and Cancel Call Forward All from Phone Procedure Step 1 Step 2 Log in to your User Options web pages. Access your call forwarding settings. Set Up and Cancel Call Forward All from Phone Procedure Step 1 Step 2 To set Call Forward All, press CFwdALL or Forward All and enter a target phone number. To cancel Call Forward All, press CFwdALL or Forward All. Do Not Disturb Do Not Disturb (DND) turns off all audible and visual notifications of incoming calls.
Calling Features Set Up DND Settings Set Up DND Settings If your system administrator configured DND settings to appear on the User Options page, perform these steps: Procedure Step 1 Step 2 Step 3 Log in to your User Options web pages. From the drop-down menu, choose User Options > Device. You can set the following options: • Do Not Disturb: Set to enable/disable DND. • DND Option: Choose either Call Reject (to turn off all audible and visual notifications) or Ringer Off (to turn off only the ringer).
Calling Features Join Conference Create Conference by Calling Participants Procedure Step 1 Step 2 Step 3 Step 4 Step 5 From a connected call, press Confrn or Conference. You may need to press the more softkey to see Confrn. Enter the phone number of the participant. Wait for the call to connect. Press Confrn or Conference again to add the participant to your call. Repeat to add additional participants.
Calling Features Barge Conference Join Together Existing Calls on Single Phone Line Procedure Step 1 From an active call, highlight another call that you want to include in the conference and press Select. Selected calls display this icon Step 2 Step 3 . Repeat this step for each call that you want to add. Press Join. You may need to press the more softkey to see Join. Join Together Existing Calls on Multiple Phone Lines Procedure Step 1 Step 2 Step 3 From an active call, press Join.
Calling Features Meet Me Conference Meet Me Conference Meet Me conferencing allows you to start or join a conference by calling the conference number. Tips • If you call a secure Meet Me conference number from a non-secure phone, your phone displays the message Device Not Authorized. For more information, see Secure Calls, on page 51. • A Meet Me conference ends when all participants hang up. • If the conference initiator disconnects, the conference call continues until all participants hang up.
Calling Features Intercom Calls Control Conference Using Participants List The conference participants list, ConfList, displays a maximum of 16 participants. Though users can add as many conference participants as the conference bridge supports, ConfList displays only 16 participants. As new participants join the conference, ConfList displays only the last 16 participants who have joined. Procedure Step 1 Press ConfList or Conference List.
Calling Features Place Intercom Call to Preconfigured Intercom Number • Talk to the caller by pressing the active intercom button and using either the handset, headset, or speaker. The intercom call becomes a two-way connection so that you can converse with the caller. When using the intercom feature, be aware of the following: • From an intercom line, you can only dial other intercom lines. • You can use only one intercom line at a time.
Calling Features Advanced Call Handling • Listen to the message in one-way audio. • Speak to the caller by pressing (active intercom line). • Press EndCall with the intercom call in focus. Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator may configure for your phone depending on your call-handling needs and work environment.
Calling Features Call Pickup Make Call Using On-Hook Abbreviated Dial Procedure Step 1 Step 2 Set up Abbreviated Dialing codes. To place a call, enter the Abbreviated Dialing code and press AbbrDial. Make Call Using Fast Dial Procedure Step 1 Step 2 Create a Personal Address Book entry and assign a Fast Dial code. To place a call, access the Fast Dial service on your phone. Call Pickup Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone.
Calling Features Call Pickup If your phone supports autopickup, you are now connected to the call. Step 2 If the call rings, press Answer to connect to the call. Answer Call Ringing on Another Extension Outside Call Pickup Group Procedure Step 1 Step 2 Step 3 Press the GPickUp softkey or the Group PickUp button. You may have to lift the handset to display the softkey. Enter the group pickup number. If your phone supports autopickup, you are now connected to the call.
Calling Features Call Park Call Park You park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified Communications Manager system (for example, a phone at a coworker’s desk or in a conference room). You park a call using these methods: • Call Park: Use the Park softkey to store the call. Your phone displays the call park number where the system stored your call.
Calling Features Hunt Groups Direct and Store Active Call at Directed Call Park Number Procedure Step 1 Step 2 Step 3 During a call, press . Dial the directed call park number. Press Transfer again to finish storing the call. Direct, Store, and Retrieve Active Call at Assisted Directed Call Park Number Procedure Step 1 During a call, press the Assisted Directed Call Park button displaying an idle Line Status indicator Step 2 To retrieve the call, press the flashing Assisted Direct Call Park button.
Calling Features Shared Lines When you are away from your phone, you can prevent hunt group calls from ringing your phone by logging out of hunt groups. Tips • Logging out of hunt groups does not prevent nonhunt group calls from ringing your phone. • When logged in, the Hunt Group button is lit. Log In and Out of Hunt Groups Procedure Step 1 Step 2 To log into a hunt group, press HLog or Hunt Group. You are now logged into the Hunt Group. To log out of a hunt group, press HLog or Hunt Group.
Calling Features Shared Lines Note The maximum number of calls that a shared line supports can vary by phone. Barge, cBarge, and Shared-line Calls You can use barge features (cBarge or Barge) to add yourself to calls on your shared line. (Calls must be non-private calls. See Shared Lines, on page 47.
Calling Features Busy Lamp Field Features Tips • When you barge a call, other parties may hear a beep tone announcing your presence. With cBarge, other parties hear a brief audio interruption and the phone screen changes to display conference details. • If a phone that is using the shared line has Privacy enabled, call information and barge softkeys will not appear on the other phones that share the line.
Calling Features Busy Lamp Field Features that you are monitoring. Your system administrator determines which BLF features are configured for your phone. If you want to... Then... See the state of a line listed in a call log or directory Look for one of these BLF indicators next to the line number: Line is in-use. Line is idle. Line is in Do Not Disturb state. BLF indicator unavailable for this line.
Calling Features Secure Calls Secure Calls Depending on how your system administrator configured your phone system, your phone may support placing and receiving secure calls. Your phone can support these types of calls: • Authenticated call—The identities of the phones participating in the call have been verified. • Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation) within the Cisco Unified Communications Manager network. Encrypted calls are authenticated.
Calling Features Secure Calls If you want to... Then... Verify that the phone connection (call status) Listen for a secure indication tone at the beginning of the call: is secure • Secure call status—If the phone is protected, the “Play Secure Indication Tone” is enabled, and the call status is secure, a secure indication tone plays on the protected phone at the beginning of a call (three long beeps with pauses). The lock icon is also present to indicate that the call is secure.
Calling Features Suspicious Call Trace After the phone starts up and the VPN Login screen appears, enter your credentials based on the configured authentication method: • Username and password: Enter the username and password given by your system administrator. • Password and certificate: Enter the password. Your username is derived from the certificate. • Certificate: If the phone uses only a certificate for authentication, you do not need to enter authentication data.
Calling Features Cisco Extension Mobility If you... Then... Want to make a priority (precedence) call Enter the MLPP access number (provided by your system administrator) followed by the phone number. Hear a special ring (faster than usual) or You are receiving a priority (precedence) call. An MLPP icon on special call waiting tone your phone screen indicates the priority level of the call.
Calling Features Cisco Extension Mobility Tips • EM automatically logs you out after a certain amount of time. Your system administrator establishes this time limit. • Changes that you make to your EM profile from your Cisco Unified Communications Manager User Options web pages take effect immediately if you are logged in to EM on the phone; otherwise, changes take effect the next time you log in.
Calling Features Business Calls Using Single Phone Number Change Your PIN Using Change Credentials Service Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Choose > Change Credentials. Enter your User ID in the User ID field. Enter your PIN in the Current PIN field. Enter your new PIN in the New PIN field. Enter your new PIN again in the Confirm PIN field. Press Change. You see the PIN Change Successful message. Step 7 Press Exit.
Calling Features Business Calls Using Single Phone Number If you want to... Then... Transfer your incoming mobile active call to a desk phone Use the various features of your mobile phone (for example, *74). Contact your system administrator for a list of access codes. Mobile Connect and Mobile Voice Access With Mobile Connect and Mobile Voice Access installed, you can use your mobile phone to handle calls associated with your desktop phone number.
Calling Features Business Calls Using Single Phone Number • If you incorrectly enter any requested information (such as mobile phone number or PIN) three times in a row, the Mobile Voice Access call disconnects, and you are locked out for a period of time. See your system administrator if you need assistance. Related Topics In-Progress Call Movement, on page 31 Put Call Picked Up on Mobile Phone on Hold Procedure Step 1 Press Enterprise Hold (name may vary). The other party is placed on hold.
Calling Features Business Calls Using Single Phone Number Turn Off Mobile Connect from Mobile Phone Procedure Step 1 Step 2 Step 3 Step 4 Dial your assigned Mobile Voice access number. Enter your mobile phone number (if requested) and PIN. Press 3 to disable Mobile Connect. Choose whether to turn Mobile Connect off for all configured phones or just one: • All phones: Enter 2. • One phone: Enter 1 and enter the number you want to remove as a remote destination, followed by pound (#).
Calling Features Business Calls Using Single Phone Number Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.
CHAPTER 4 Handset, Headset, and Speakerphone • Headset, Handset, and Speaker Overview, page 61 • Handset, page 61 • Headset, page 62 • Speakerphone, page 63 • AutoAnswer with Headset or Speakerphone, page 63 Headset, Handset, and Speaker Overview You can use your phone with these audio devices: a handset, headset, or speakerphone. The phone is off-hook when the handset is lifted or another audio device is in use.
Handset, Headset, and Speakerphone Headset Headset Your phone supports four- or six-wire headset jacks for wired headsets. Cisco Unified IP Phones 7962G and 7942G also support wireless headsets. For information about purchasing headsets, see Wired and Wireless Headsets, on page 16. You can use a headset with all of the controls on your phone, including and . However, if you use a wireless headset, refer to the wireless headset documentation for instructions. If you want to... Then...
Handset, Headset, and Speakerphone Wireless Headset Step 5 Press Save or press Cancel. Wireless Headset Cisco Unified IP Phones 7962G and 7942G support wireless headsets. Refer to the wireless headset documentation for information about using the wireless headset’s remote features. Also, check with your system administrator to be sure your phone is enabled to use a wireless headset with the wireless headset remote hookswitch control feature.
Handset, Headset, and Speakerphone AutoAnswer with Headset or Speakerphone If you... Then... Use AutoAnswer with a headset Keep headset mode active (in other words, keep not on a call. illuminated), even when you are To keep headset mode active, perform the following actions: • Press EndCall to hang up. • Press New Call or Dial to place new calls. If your phone is set up to use AutoAnswer in headset mode, calls are automatically answered only if is illuminated.
CHAPTER 5 Phone Customization • Ring and Message Indicator Customization, page 65 • Phone Screen Customization, page 67 Ring and Message Indicator Customization You can customize how your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone. Tip You can customize your phone to have up to six distinctive ring tones. In addition, you can have a default ring tone.
Phone Customization Adjust Phone Ringer Volume Level Adjust Phone Ringer Volume Level Check with your system administrator to see if a minimum ringer volume setting was configured. Procedure Press while the handset is in the cradle and the headset and speakerphone buttons are off. The new ringer volume is saved automatically. Change Ring Pattern (Flash-Only, Ring Once, Beep-Only) Before you can access this setting, your system administrator might need to enable it for you.
Phone Customization Phone Screen Customization Phone Screen Customization You can adjust the characteristics of your phone screen. Related Topics User Options Web Page Actions, on page 83 User Settings on Web, on page 92 Change Phone Screen Contrast Procedure Step 1 Choose Step 2 To make adjustments, press Up, Down or . Press Save, or press Cancel. Note If you accidentally save a very light or very dark contrast and cannot see the phone screen display, see Troubleshooting, on page 103.
Phone Customization Change Phone Screen Language Change Phone Screen Language Procedure Step 1 Step 2 Step 3 Log in to your User Options web pages. Access your user settings. Select a language. Change Line Text Label Procedure Step 1 Step 2 Log in to your User Options web pages. Access your line text label settings. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.
CHAPTER 6 Call Logs and Directories • Call Logs and Directories Overview, page 69 • Call Logs, page 69 • Directory Features, page 74 Call Logs and Directories Overview This section describes how you can use call logs and directories. To access both features, use the Directories button . Call Logs Your phone maintains call logs that contain records of your missed, placed, and received calls.
Call Logs and Directories View Call Logs View Call Logs Procedure Step 1 Step 2 Press . Choose one of the following entries: • Missed Call • Placed Calls • Received Calls Each log stores up to 100 records. Display Single Call Record Details Procedure Step 1 Step 2 Press . Choose one of the following entries: • Missed Calls • Placed Calls • Received Calls Step 3 Step 4 Highlight a call record.
Call Logs and Directories Erase All Call Records in Single Log Erase All Call Records in Single Log Procedure Step 1 Press Step 2 Choose one of the following entries: . • Missed Calls • Placed Calls • Received Calls Step 3 Step 4 Highlight a call record. Press Clear. You may need to press the more softkey to display Clear. Erase Single Call Record Procedure Step 1 Step 2 Press .
Call Logs and Directories Dial from Call Log (While Not on Another Call) Dial from Call Log (While Not on Another Call) Procedure Step 1 Step 2 Press . Choose one of the following entries: • Missed Call • Placed Calls • Received Calls Step 3 Step 4 Step 5 Step 6 Highlight a call record. Note If the Details softkey appears, the call is the primary entry of a multiparty call. To edit the displayed number, press EditDial followed by << or >>. To delete the number, press EditDial followed by Delete.
Call Logs and Directories Place Call from URL Entry in Call Log • Hold: Puts the first call on hold and dials the second. • Transfer: Transfers the first party to the second and drops you from the call. Press Transfer again after dialing to complete the action. • Conference: Creates a conference call with all parties, including you. Press Confrn or Conference again after dialing to complete the action. • EndCall: Disconnects the first call and dials the second call.
Call Logs and Directories Directory Features Step 3 Step 4 Step 5 Highlight the call record that you want to redial. Press EditDial. Press and hold the star (*) key for at least 1 second to add a plus (+) sign as the first digit in the phone number. You can add the + sign only for the first digit of the number. Step 6 Press Dial.
Call Logs and Directories Personal Directory Dial from Corporate Directory (While on Another Call) Procedure Step 1 Step 2 Step 3 Step 4 Choose > Corporate Directory (exact name can vary). Use your keypad to enter a full or partial name and press Search. Scroll to a listing and press Dial. Choose a menu item to handle the original call: • Hold: Puts the first call on hold and dials the second. • Transfer: Transfers the first party to the second and drops you from the call.
Call Logs and Directories Personal Directory Access Personal Directory (for PAB and Fast Dial Codes) Procedure Step 1 Step 2 Choose > Personal Directory (exact name can vary). Enter your Cisco Unified Communications Manager user ID and PIN, and press Submit. Search for PAB Entry Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Access Personal Directory. choose Personal Address Book. Enter search criteria and press Submit. Move through the listings using Previous and Next.
Call Logs and Directories Personal Directory Delete PAB Entry Procedure Step 1 Step 2 Step 3 Step 4 Search for a listing. Highlight the listing and press Select. Press Delete. Choose OK to confirm the deletion. Edit PAB Entry Procedure Step 1 Step 2 Step 3 Step 4 Search for a listing. Highlight the listing and press Edit to modify a name or email address. If necessary, choose Phones to modify a phone number. Press Update.
Call Logs and Directories Personal Directory Assign Fast Dial Code to PAB Entry Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Search for a PAB entry. Highlight the listing and press Select. Press Fast Dial. Highlight the number that you want to dial and press Select. Highlight an unassigned Fast Dial code that you want to assign to the number and press Select. Search for Fast Dial Codes Procedure Step 1 Step 2 Step 3 Choose > Personal Directory > Personal Fast Dials.
Call Logs and Directories Personal Directory Delete Fast Dial Code Procedure Step 1 Step 2 Step 3 Search for a Fast Dial code. Highlight the listing you want and press Select. Press Remove. Log Out of Personal Directory Procedure Step 1 Step 2 Choose > Personal Directory (exact name can vary). Choose Logout. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.
Call Logs and Directories Personal Directory Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.
CHAPTER 7 Voice Messages • Voice Messages Overview, page 81 • Voice Message Identification, page 81 • Set Up and Personalize Voice-Message Service, page 82 • Listen to Voice Messages or Access Voice Messages Menu, page 82 Voice Messages Overview To access voice messages, press the Messages button. Your company determines the voicemail service that your phone uses. For the most accurate and detailed information about your service, contact your system administrator.
Voice Messages Set Up and Personalize Voice-Message Service Set Up and Personalize Voice-Message Service Procedure Step 1 Step 2 Press and follow the voice instructions. If a menu appears on your screen, choose an appropriate menu item. Listen to Voice Messages or Access Voice Messages Menu Procedure Step 1 Step 2 Press and follow the voice instructions. If a menu appears on your screen, choose an appropriate menu item.
CHAPTER 8 User Options Web Pages • User Options Web Pages Overview, page 83 • User Options Web Page Actions, page 83 • Feature and Service Setup on Web, page 84 User Options Web Pages Overview Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer.
User Options Web Pages Select Device from User Options Web Page Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Obtain the User Options URL, user ID, and default password from your system administrator. Open a web browser on your computer and enter the URL. If prompted to accept security settings, select Yes or Install Certificate. Enter your user ID in the Username field. Enter your password in the Password field. Select Login. The Cisco Unified CM User Options home page displays.
User Options Web Pages Personal Directory on Web Personal Directory on Web The Personal Directory feature set that you can access on your computer consists of: • Personal Address Book (PAB) • Fast Dial • Cisco Unified Communications Manager Address Book Synchronizer You can also access PAB and Fast Dials from your phone. See Personal Directory, on page 75. This section describes how to use your PAB from your User Options web pages.
User Options Web Pages Fast Dials on Web Edit Personal Address Book Entry Procedure Step 1 Step 2 Step 3 Step 4 Sign in to your User Options web page. Search for a PAB entry. Select a nickname. Edit the entry as needed and select Save. Delete Personal Address Book Entry Procedure Step 1 Step 2 Step 3 Step 4 Sign in to your User Options web page. Search for a PAB entry. Select one or more entries. Select Delete Selected.
User Options Web Pages Fast Dials on Web Assign Fast-Dial Code to Personal Directory Entry Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Sign in to Personal Directory. (Use the navigation bar and button to scroll and select.) Enter the name information and press the Submit softkey. Select the name, then press the FastDial softkey. Select a number and press the Select softkey. Press the Next softkey. Press the Assign softkey for a new fast-dial code that you want to assign to the number.
User Options Web Pages Fast Dials on Web You can now press the line button to access Fast Dial codes. Search for Fast Dial Entry Procedure Step 1 Step 2 Step 3 Sign in to your User Options web page. Select User Options > Fast Dials. Specify search information and select Find. Edit Fast-Dial Phone Number Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Sign in to your User Options web page. Select User Options > Fast Dials. Search for the Fast Dial entry that you want to edit.
User Options Web Pages Address Book Synchronization Tool Address Book Synchronization Tool You can use the Address Book Synchronization Tool (TABSynch) to synchronize your existing Microsoft Windows Address Book (if applicable) with your PAB. After synchronization, entries from your Microsoft Windows Address Book are accessible on your Cisco Unified IP Phone and User Options web pages. Your system administrator gives you access to TABSynch and provide detailed instructions.
User Options Web Pages Phone Service Setup on Web Set Up Abbreviated Dialing Codes Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Choose User Options > Device. Choose a phone from the Name drop-down menu. Click Speed Dials. Enter a number and label for an Abbreviated Dialing code. Click Save. Phone Service Setup on Web Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings).
User Options Web Pages Phone Service Setup on Web Subscribe to Service Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 On your User Options web page, select User Options > Device. Select a phone from the Name drop-down menu. Select Phone Services. Select Add New. Select a service from the drop-down list and select Next. (Optional) Change the service label or enter additional service information, if available. Select Save.
User Options Web Pages User Settings on Web Change Service Name Procedure Step 1 Step 2 Step 3 On your User Options web page, search for services. Select a service name. Change the information and select Save. Add Service to Programmable Feature Button Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 On your User Options web page, select User Options > Device. Select a phone from the Name drop-down menu. Select Service URL. Your system administrator sets up a service URL button for your phone.
User Options Web Pages User Settings on Web Change Browser Password Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Sign in to your User Options web pages. Select User Options > User Settings. Enter your Current Password. Enter your New Password. Reenter your new password in the Confirm Password field. Select Save. Change PIN Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Sign in to your User Options web pages. Select User Options > User Settings. Enter your Current PIN. Enter your New PIN.
User Options Web Pages Line Settings on Web Change Phone Display Language Procedure Step 1 Step 2 Step 3 Step 4 Sign in to your User Options web page. Select User Options > Device. Select an item from the User Locale drop-down list. Select Save. Line Settings on Web Line settings affect a specific phone line (directory number) on your phone. Line settings can include call-forwarding, voice message indicators, ring patterns, and line labels.
User Options Web Pages Line Settings on Web Change Voice Message Indicator Setting Per Line Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 On your User Options web page, select User Options > Device. Select a phone from the Name drop-down menu. Select Line Settings. (Optional) If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down menu. In the Message Waiting Lamp area, choose from various settings.
User Options Web Pages Phone and Access List setup for Mobile Connect Edit Line Text Label for Phone Display Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 On your User Options web page, select User Options > Device. Select a phone from the Name drop-down menu. Select Line Settings. If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down menu. In the Line Text Label area, enter a text label. Select Save.
User Options Web Pages Phone and Access List setup for Mobile Connect Step 10 To add this member to the access list, select Save. Step 11 To save the access list, select Save. Set Up, View, or Change WebDialer Preferences Procedure Step 1 Access the Make Call page. The Make Call page appears the first time that you use WebDialer (after you click the number that you want to dial). Step 2 (Optional) Make changes to your settings.
User Options Web Pages Cisco WebDialer Step 5 Step 6 Step 7 Step 8 Select your remote destination profile from the drop-down list box. Your remote destination profile contains the settings that apply to remote destinations that you create. Select the Mobile Phone check box to allow your remote destination to accept a call sent from your desk phone. Select the Enable Mobile Connect check box to allow your remote destination to ring simultaneously with your desk phone.
User Options Web Pages Cisco WebDialer Step 6 To end a call, click Hangup or hang up from your phone. Use WebDialer with Another Online Corporate Directory (Not User Options Directory) Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Log in to a WebDialer-enabled corporate directory and search for coworkers. Click the number that you want to dial. When prompted, enter your user ID and password. If this is your first time using WebDialer, set up preferences on the Make Call page.
User Options Web Pages Cisco WebDialer • Do not display call confirmation: If selected, prompts WebDialer to suppress the Make Call page. This page appears by default after you click a phone number in a WebDialer-enabled online directory. • Disable Auto Close: If selected, the call window does not close automatically after 15 seconds. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.
CHAPTER 9 Additional Options Your system administrator can configure your phone to use specific button and softkey templates along with special services and features, if appropriate. The following table provides an overview of some configuration options that you may want to discuss with your phone system administrator based on your calling needs or work environment. You can locate phone guides and other documents listed in this table on the web: http://www.cisco.
Additional Options If you... Then... For more information... Want to use one extension for several phones Request a shared line. This allows you to use one extension for your desk phone and lab phone, for example. See Shared Lines, on page 47. Share phones or office space with coworkers Consider using: Contact your system administrator about these features and see: • Call Park to store and retrieve calls without using the transfer feature. • Call Pickup to answer calls ringing on another phone.
CHAPTER 10 Troubleshooting • Problems, page 103 • Phone Troubleshooting Data, page 107 • Quality Reporting Tool, page 108 Problems This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator. No Dial Tone or Cannot Complete Call Problem You cannot hear a dial tone or complete a call. Cause One or more of the following factors might apply: • You are not connected to Extension Mobility service.
Troubleshooting Missing Softkey • Change the time-of-day restrictions that prevent you from using some features during certain hours of the day. For more information, contact your system administrator. Missing Softkey Problem The softkey that you want to use does not appear. Cause One or more of the following factors might apply: • There are additional softkeys to display. • The state of the line determines the phone softkeys.
Troubleshooting Cannot Access Settings Menu Solution Barge into the call again. Cannot Access Settings Menu Problem The Settings button is unresponsive. Cause Your system administrator may have disabled on your phone. Solution Contact your system administrator. Cannot Use CallBack Problem CallBack fails. Cause The other party might have Call Forward enabled. Call Forward All Error Message Problem The phone shows an error message when you attempt to set up Call Forward All.
Troubleshooting Security Error Message Security Error Message Problem Your phone displays Security Error. Cause Your phone firmware has identified an internal error. Solution If the message persists, contact your system administrator. Unresponsive Phone Problem The phone screen appears blank and the Display button is not lit. Cause The phone is powered down (sleeping) to save energy. Solution The phone will power up (wake) when the system sends the wake up message.
Troubleshooting Phone Screen Is Too Light or Too Dark (Cisco Unified IP Phones 7962G and 7942G) Phone Screen Is Too Light or Too Dark (Cisco Unified IP Phones 7962G and 7942G) Problem The phone screen display appears too light or too dark to read Cause You changed the display settings and made the screen display too light or too dark. Solution 1 Choose . 2 Press 1, 4 on the keypad. 3 Press until you can see the phone screen display. 4 Press Save.
Troubleshooting Quality Reporting Tool Quality Reporting Tool Your system administrator may configure your phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. You can press QRT or Quality Reporting Tool to submit information to your system administrator. Depending on configuration, use the QRT to: • Immediately report an audio problem on a current call. • Select a general problem from a list of categories and choose reason codes.
APPENDIX A Warranty • Cisco One-Year Limited Hardware Warranty Terms, page 109 Cisco One-Year Limited Hardware Warranty Terms Special terms apply to your hardware warranty and services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.
Warranty Cisco One-Year Limited Hardware Warranty Terms Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.
INDEX buttons (continued) Cisco Unified IP Phone 7962G 2, 3 A Abbreviated Dialing 89 access list, create 96 Ad hoc conference 36 add 85, 92, 97 PAB entry 85 phone services to button 92 remote destination for Mobile Connect 97 Address Book Synchronization Tool (TABSynch) 89 answering calls 25 assign 85, 87 fast dial code 87 fast dial code in Personal Directory 87 fast-dial code 87 PAB to feature a button 85 audible message indicator, See message indicators audio 17 quality of 17 audio problems 108 authenti
Index calls (continued) reporting problems with 108 secure 51 storing and retrieving 45 transferring 32 viewing 7 change 91, 92, 93, 94, 96 browser password 93 language 93, 94 phone display 94 user options web pages 93 locale 93, 94 phone display 94 user options web pages 93 phone line label 96 phone service name 92 phone services 91 Cisco Extension Mobility 54 Cisco Unified IP Phone xiv, 9, 13, 16, 83, 101, 103 connecting 13 documentation for xiv feature configuration for 9, 101 registering 16 troubleshoo
Index Fast Dial 88 search 88 fast dial codes 87 assign to Personal Directory 87 Fast Dials 78, 86, 87, 88 assign a code 87 configuring from web page 78, 86 dialing with 78 edit 88 feature buttons 3 directories 3 help 3 messages 3 Services 3 Settings 3 feature menus and button 8 features 9, 101 availability of 101 available on your phone 9 footstand 3 button for 3 Forced Authorization Code, See FAC forwarding calls 34 options 34 hold 27, 32 and transferring 32 using 27 hold reversion feature 27 reverting c
Index lines (continued) buttons 3 description and number of supported calls 5 icons and call states 6 ring patterns for 94 ring tones for 65 shared 47 text label for 94 using BLF 49 viewing 7 voice message indicator setting for 94 locale 93, 94 change for user options web pages 93 change phone display 94 log in and out, See sign in and out logging out of hunt groups 46 M Malicious Call Identification 53 MCID 53 Meet-Me conferences 39 menus 8 using 8 message indicators 95 audible, change 95 voice, change 9
Index PIN 92 changing 92 place call 20 placed calls 70 records 70 placing calls 19 options 19 power outage xv power saving 11, 103 description 11 Troubleshooting 103 pre-dialing (dialing on-hook) 19 prioritizing calls 53 privacy 49 using 49 programmable buttons 3, 7 description 3 labels 7 Q QRT 108 using 108 Quality Reporting Tool 108 R received calls 70 records 70 redialing 21 remote destination 57 See also user options remote-in-use icon for shared lines 47 resume 27 using 27 ring patterns 94 changing
Index T tabs 7 on phone screen 7 TabSynch 89 TABSynch 89 TAPS 16 Tool for Auto-Registered Phones Support (TAPS) 16 transferring 32 options 32 troubleshooting 103, 104 DHCP 104 U URL dialing 73 from within a call log 73 user options 83, 85, 86, 87, 88, 93, 94, 96, 97 fast dials 87, 88 assign a code 87 edit 88 search 88 mobility 96, 97 add remote destination 97 create access list 96 PAB 85, 86 add entry 85 assign to a feature button 85 delete entry 86 edit entry 86 sign in and out 83 user settings 93, 94 ch
