Specifications
Table Of Contents
- Cisco Unified IP Phone Administration Guide for Cisco Unified CM 8.5 (SCCP and SIP)
- Contents
- Preface
- An Overview of the Cisco Unified IP Phone
- Understanding the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G
- What Networking Protocols are Used?
- What Features are Supported on the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G?
- Understanding Security Features for Cisco Unified IP Phones
- Overview of Configuring and Installing Cisco Unified IP Phones
- Installing Cisco Unified IP Phones
- Preparing to Install the Cisco Unified IP Phone on Your Network
- Understanding Interactions with Other Cisco Unified IP Communications Products
- Providing Power to the Phone
- Understanding Phone Configuration Files
- Understanding the Phone Startup Process
- Adding Phones to the Cisco Unified Communications Manager Database
- Using Cisco Unified IP Phones with Different Protocols
- Determining the MAC Address of a Cisco Unified IP Phone
- Setting Up the Cisco Unified IP Phone
- Before You Begin
- Understanding the Cisco Unified IP Phone Components
- Installing the Cisco Unified IP Phone
- Attaching a Cisco Unified IP Phone Expansion Module
- Adjusting the Placement of the Cisco Unified IP Phone
- Verifying the Phone Startup Process
- Configuring Startup Network Settings
- Configuring Security on the Cisco Unified IP Phone
- Configuring Settings on the Cisco Unified IP Phone
- Configuration Menus on the Cisco Unified IP Phone
- Overview of Options Configurable from a Phone
- Network Configuration Menu
- Device Configuration Menu
- Unified CM Configuration
- SIP Configuration Menu for SIP Phones
- Call Preferences Menu for SIP Phones
- HTTP Configuration Menu
- Locale Configuration Menu
- UI Configuration Menu
- Media Configuration Menu
- Power Save Configuration Menu
- Ethernet Configuration Menu
- Security Configuration Menu
- QoS Configuration Menu
- Network Configuration
- Security Configuration Menu
- Configuring Features, Templates, Services, and Users
- Telephony Features Available for the Phone
- Configuring Product Specific Configuration Parameters
- Configuring Corporate and Personal Directories
- Modifying Phone Button Templates
- Configuring Softkey Templates
- Setting Up Services
- Adding Users to Cisco Unified Communications Manager
- Managing the User Options Web Pages
- Customizing the Cisco Unified IP Phone
- Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
- Monitoring the Cisco Unified IP Phone Remotely
- Troubleshooting and Maintenance
- Resolving Startup Problems
- Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process
- Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager
- Identifying Error Messages
- Checking Network Connectivity
- Verifying TFTP Server Settings
- Verifying IP Addressing and Routing
- Verifying DNS Settings
- Verifying Cisco Unified Communications Manager Settings
- Cisco CallManager and TFTP Services Are Not Running
- Creating a New Configuration File
- Registering the Phone with Cisco Unified Communications Manager
- Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
- Cisco Unified IP Phone Resets Unexpectedly
- Troubleshooting Cisco Unified IP Phone Security
- General Troubleshooting Tips
- General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module
- Resetting or Restoring the Cisco Unified IP Phone
- Using the Quality Report Tool
- Monitoring the Voice Quality of Calls
- Where to Go for More Troubleshooting Information
- Cleaning the Cisco Unified IP Phone
- Resolving Startup Problems
- Providing Information to Users Via a Website
- How Users Obtain Support for the Cisco Unified IP Phone
- Giving Users Access to the User Options Web Pages
- How Users Access the Online Help System on the Phone
- How Users Get Copies of Cisco Unified IP Phone Manuals
- Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials (SCCP Phones Only)
- How Users Subscribe to Services and Configure Phone Features
- How Users Access a Voice-Messaging System
- How Users Configure Personal Directory Entries
- Feature Support by Protocol for the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G
- Supporting International Users
- Technical Specifications
- Basic Phone Administration Steps
- Index

2
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5
OL-23092-01
Preface
Related Documentation
For more information about Cisco Unified IP Phones or Cisco Unified Communications Manager, refer
to the following publications:
Cisco Unified IP Phone
These publications are available at the following URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
• Cisco Unified IP Phone Guide
• Cisco Unified IP Phone Features A–Z
• Cisco Unified IP Phone Expansion Module 7914 Phone Guide
• Cisco Unified IP Phone Expansion Module 7915 Phone Guide
• Cisco Unified IP Phone Expansion Module 7916 Phone Guide
• Installing the Wall Mount Kit for the Cisco Unified IP Phone
Chapter 4, Configuring Settings on the Cisco
Unified IP Phone
Describes how to configure network settings, verify status,
and make global changes to the Cisco Unified IP Phone.
Chapter 5, Configuring Features, Templates, Services, and
Users
Provides an overview of procedures for configuring telephony
features, configuring directories, configuring phone button
and softkey templates, setting up services, and adding users to
Cisco Unified Communications Manager.
Chapter 6, Customizing the Cisco Unified IP Phone Explains how to customize phone ring sounds, background
images, and the phone idle display at your site.
Chapter 7, Viewing Model Information, Status, and Statistics
on the Cisco Unified IP Phone
Explains how to view model information, status messages,
network statistics, and firmware information from
the Cisco Unified IP Phone.
Chapter 8, Monitoring the Cisco Unified IP Phone Remotely Describes the information that you can obtain from the
phone’s web page, and how to use this information to
remotely monitor the operation of a phone and to assist with
troubleshooting.
Chapter 9, Troubleshooting and Maintenance Provides tips for troubleshooting the Cisco Unified IP Phone.
Appendix A, Providing Information to Users Via a Website Provides suggestions for setting up a website for providing
users with important information about their Cisco Unified
IP Phones.
Appendix B, Feature Support by Protocol for the Cisco
Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and
7945G
Provides information about feature support for the
Cisco Unified IP Phone using the SCCP or SIP protocol.
Appendix C, Supporting International Users Provides information about setting up phones in non-English
environments.
Appendix D, Technical Specifications Provides technical specifications of the
Cisco Unified IP Phone.
Appendix E, Basic Phone Administration Steps Provides procedures for basic administration tasks such as
adding a user and phone to Cisco Unified Communications
Manager and then associating the user to the phone.