Specifications

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Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5
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Chapter 5 Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
Note Cisco Unified Communications Manager Administration also provides several service parameters that
you can use to configure various telephony functions. For more information about service parameters
and the functions that they control, refer to Cisco Unified Communications Manager Administration
Guide.
Table 5-1 Telephony Features for the Cisco Unified IP Phone
Feature Description Configuration Reference
Abbreviated dialing Allows users to speed dial a phone number by
entering an assigned index code (1-99) on the
phone keypad.
Note You can use Abbreviated Dialing while
on-hook or off-hook.
Users assign index codes from the User Options
web pages.
For more information, refer to:
• Cisco Unified Communications Manager
Administration Guide, Cisco Unified IP
Phone Configuration.
• Cisco Unified Communications Manager
System Guide, Cisco Unified IP Phones.
Agent Greeting Allows an agent or administrator to create and play
a prerecorded greeting automatically at the
beginning of a call, such as a customer call, before
the agent begins the conversation with the caller.
An Agent can prerecord a single greeting or
multiple ones as needed and create and update
them.
When a customer calls, both callers hear the
prerecorded greeting. The agent can remain on
mute until the greeting ends or answer the call over
the greeting.
All codecs supported for the phone are supported
for Agent Greeting calls.
To enable Agent Greeting in the Cisco Unified CM
Administration application, choose Device >
Phone, locate IP Phone that you want to configure.
Scroll to the Device Information Layout pane and
set Builtin Bridge to On or Default.
If Builtin Bridge is set to Default, in the
Cisco Unified CM Administration application,
choose System > Service Parameter and select the
appropriate Server and Service. Scroll to the
Clusterwide Parameters (Device - Phone) pane and
set Builtin Bridge Enable to On.
For more information, see:
• Cisco Unified Communications Manager
Features and Services Guide, Barge and
Privacy.
• Cisco Unified Communications Manager
System Guide, Cisco Unified IP Phones.
Anonymous Call Block
(SIP phones only)
Allows a user to reject calls from anonymous
callers.
For more information, refer to the Cisco
Unified Communications Manager
Administration Guide, SIP Profile
Configuration.
Any Call Pickup Allows users to pick up a redirected call via a CTI
application, on any line in their call pickup group,
regardless of how the call was routed to the phone.
For more information, refer to the Cisco
Unified Communications Manager Features
and Services Guide, Call Pickup.