Specifications
Table Of Contents
- Cisco Unified IP Phone Administration Guide for Cisco Unified CM 8.5 (SCCP and SIP)
- Contents
- Preface
- An Overview of the Cisco Unified IP Phone
- Understanding the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G
- What Networking Protocols are Used?
- What Features are Supported on the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G?
- Understanding Security Features for Cisco Unified IP Phones
- Overview of Configuring and Installing Cisco Unified IP Phones
- Installing Cisco Unified IP Phones
- Preparing to Install the Cisco Unified IP Phone on Your Network
- Understanding Interactions with Other Cisco Unified IP Communications Products
- Providing Power to the Phone
- Understanding Phone Configuration Files
- Understanding the Phone Startup Process
- Adding Phones to the Cisco Unified Communications Manager Database
- Using Cisco Unified IP Phones with Different Protocols
- Determining the MAC Address of a Cisco Unified IP Phone
- Setting Up the Cisco Unified IP Phone
- Before You Begin
- Understanding the Cisco Unified IP Phone Components
- Installing the Cisco Unified IP Phone
- Attaching a Cisco Unified IP Phone Expansion Module
- Adjusting the Placement of the Cisco Unified IP Phone
- Verifying the Phone Startup Process
- Configuring Startup Network Settings
- Configuring Security on the Cisco Unified IP Phone
- Configuring Settings on the Cisco Unified IP Phone
- Configuration Menus on the Cisco Unified IP Phone
- Overview of Options Configurable from a Phone
- Network Configuration Menu
- Device Configuration Menu
- Unified CM Configuration
- SIP Configuration Menu for SIP Phones
- Call Preferences Menu for SIP Phones
- HTTP Configuration Menu
- Locale Configuration Menu
- UI Configuration Menu
- Media Configuration Menu
- Power Save Configuration Menu
- Ethernet Configuration Menu
- Security Configuration Menu
- QoS Configuration Menu
- Network Configuration
- Security Configuration Menu
- Configuring Features, Templates, Services, and Users
- Telephony Features Available for the Phone
- Configuring Product Specific Configuration Parameters
- Configuring Corporate and Personal Directories
- Modifying Phone Button Templates
- Configuring Softkey Templates
- Setting Up Services
- Adding Users to Cisco Unified Communications Manager
- Managing the User Options Web Pages
- Customizing the Cisco Unified IP Phone
- Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
- Monitoring the Cisco Unified IP Phone Remotely
- Troubleshooting and Maintenance
- Resolving Startup Problems
- Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process
- Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager
- Identifying Error Messages
- Checking Network Connectivity
- Verifying TFTP Server Settings
- Verifying IP Addressing and Routing
- Verifying DNS Settings
- Verifying Cisco Unified Communications Manager Settings
- Cisco CallManager and TFTP Services Are Not Running
- Creating a New Configuration File
- Registering the Phone with Cisco Unified Communications Manager
- Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
- Cisco Unified IP Phone Resets Unexpectedly
- Troubleshooting Cisco Unified IP Phone Security
- General Troubleshooting Tips
- General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module
- Resetting or Restoring the Cisco Unified IP Phone
- Using the Quality Report Tool
- Monitoring the Voice Quality of Calls
- Where to Go for More Troubleshooting Information
- Cleaning the Cisco Unified IP Phone
- Resolving Startup Problems
- Providing Information to Users Via a Website
- How Users Obtain Support for the Cisco Unified IP Phone
- Giving Users Access to the User Options Web Pages
- How Users Access the Online Help System on the Phone
- How Users Get Copies of Cisco Unified IP Phone Manuals
- Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials (SCCP Phones Only)
- How Users Subscribe to Services and Configure Phone Features
- How Users Access a Voice-Messaging System
- How Users Configure Personal Directory Entries
- Feature Support by Protocol for the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G
- Supporting International Users
- Technical Specifications
- Basic Phone Administration Steps
- Index

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Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5
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Chapter 5 Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
Call forward Allows users to redirect incoming calls to another
number. Call forward options include Call Forward
All, Call Forward Busy, Call Forward No Answer,
and Call Forward No Coverage.
For more information, refer to:
• Cisco Unified Communications Manager
Administration Guide, Directory Number
Configuration.
• Cisco Unified Communications Manager
System Guide, Cisco Unified IP Phones.
• Specifying Options that Appear on the
User Options Web Pages, page 5-30
Call forward all
destination override
Allows you to override Call Forward All (CFA) in
cases where the CFA target places a call to the CFA
initiator. This feature allows the CFA target to
reach the CFA initiator for important calls. The
override works whether the CFA target phone
number is internal or external.
For more information, refer to the
Cisco Unified Communications Manager
System Guide, Understanding Directory
Numbers.
Call forward all loop
breakout
Detects and prevents Call Forward All loops. When
a Call Forward All loop is detected, the Call
Forward All configuration is ignored and the call
rings through.
For more information, refer to the Cisco
Unified Communications Manager System
Guide, Cisco Unified IP Phones.
Call forward all loop
prevention
Prevents a user from configuring a Call Forward
All destination directly on the phone that creates a
Call Forward All loop or that creates a Call
Forward All chain with more hops than the existing
Forward Maximum Hop Count service parameter
allows.
For more information, refer to the Cisco
Unified Communications Manager System
Guide, Cisco Unified IP Phones.
Call forward
configurable display
Allows you to specify information that appears on
a phone when a call is forwarded. This information
can include the caller name, caller number,
redirected number, and original dialed number.
For more information, refer to:
• Cisco Unified Communications Manager
Administration Guide.
• Cisco Unified Communications Manager
System Guide, Cisco Unified IP Phones.
Calling Party
Normalization
Globalizes or localizes the incoming calling party
number so that the appropriate calling number
presentation displays on the phone. Supports the
international escape character +.
For more information, refer to the Cisco
Unified Communications Features and
Services Guide, Calling Party Normalization.
Call park Allows users to park (temporarily store) a call and
then retrieve the call by using another phone in the
Cisco Unified Communications Manager system.
For more information, refer to the Cisco
Unified Communications Manager Features
and Services Guide, Call Park and Directed
Call Park.
Call pickup Allows users to redirect a call that is ringing on
another phone within their pickup group to their
phone.
You can configure an audio and/or visual alert for
the primary line on the phone. This alert notifies
the users that a call is ringing in their pickup group.
For more information, refer to the Cisco
Unified Communications Manager Features
and Services Guide, Call Pickup.
Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)
Feature Description Configuration Reference