Specifications
Table Of Contents
- Cisco Unified IP Phone Administration Guide for Cisco Unified CM 8.5 (SCCP and SIP)
- Contents
- Preface
- An Overview of the Cisco Unified IP Phone
- Understanding the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G
- What Networking Protocols are Used?
- What Features are Supported on the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G?
- Understanding Security Features for Cisco Unified IP Phones
- Overview of Configuring and Installing Cisco Unified IP Phones
- Installing Cisco Unified IP Phones
- Preparing to Install the Cisco Unified IP Phone on Your Network
- Understanding Interactions with Other Cisco Unified IP Communications Products
- Providing Power to the Phone
- Understanding Phone Configuration Files
- Understanding the Phone Startup Process
- Adding Phones to the Cisco Unified Communications Manager Database
- Using Cisco Unified IP Phones with Different Protocols
- Determining the MAC Address of a Cisco Unified IP Phone
- Setting Up the Cisco Unified IP Phone
- Before You Begin
- Understanding the Cisco Unified IP Phone Components
- Installing the Cisco Unified IP Phone
- Attaching a Cisco Unified IP Phone Expansion Module
- Adjusting the Placement of the Cisco Unified IP Phone
- Verifying the Phone Startup Process
- Configuring Startup Network Settings
- Configuring Security on the Cisco Unified IP Phone
- Configuring Settings on the Cisco Unified IP Phone
- Configuration Menus on the Cisco Unified IP Phone
- Overview of Options Configurable from a Phone
- Network Configuration Menu
- Device Configuration Menu
- Unified CM Configuration
- SIP Configuration Menu for SIP Phones
- Call Preferences Menu for SIP Phones
- HTTP Configuration Menu
- Locale Configuration Menu
- UI Configuration Menu
- Media Configuration Menu
- Power Save Configuration Menu
- Ethernet Configuration Menu
- Security Configuration Menu
- QoS Configuration Menu
- Network Configuration
- Security Configuration Menu
- Configuring Features, Templates, Services, and Users
- Telephony Features Available for the Phone
- Configuring Product Specific Configuration Parameters
- Configuring Corporate and Personal Directories
- Modifying Phone Button Templates
- Configuring Softkey Templates
- Setting Up Services
- Adding Users to Cisco Unified Communications Manager
- Managing the User Options Web Pages
- Customizing the Cisco Unified IP Phone
- Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
- Monitoring the Cisco Unified IP Phone Remotely
- Troubleshooting and Maintenance
- Resolving Startup Problems
- Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process
- Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager
- Identifying Error Messages
- Checking Network Connectivity
- Verifying TFTP Server Settings
- Verifying IP Addressing and Routing
- Verifying DNS Settings
- Verifying Cisco Unified Communications Manager Settings
- Cisco CallManager and TFTP Services Are Not Running
- Creating a New Configuration File
- Registering the Phone with Cisco Unified Communications Manager
- Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
- Cisco Unified IP Phone Resets Unexpectedly
- Troubleshooting Cisco Unified IP Phone Security
- General Troubleshooting Tips
- General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module
- Resetting or Restoring the Cisco Unified IP Phone
- Using the Quality Report Tool
- Monitoring the Voice Quality of Calls
- Where to Go for More Troubleshooting Information
- Cleaning the Cisco Unified IP Phone
- Resolving Startup Problems
- Providing Information to Users Via a Website
- How Users Obtain Support for the Cisco Unified IP Phone
- Giving Users Access to the User Options Web Pages
- How Users Access the Online Help System on the Phone
- How Users Get Copies of Cisco Unified IP Phone Manuals
- Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials (SCCP Phones Only)
- How Users Subscribe to Services and Configure Phone Features
- How Users Access a Voice-Messaging System
- How Users Configure Personal Directory Entries
- Feature Support by Protocol for the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G
- Supporting International Users
- Technical Specifications
- Basic Phone Administration Steps
- Index

5-8
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5
OL-23092-01
Chapter 5 Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
Cisco Extension
Mobility Change PIN
Enables a user to change the PIN from a Cisco
Unified IP Phone. The PIN can be changed by:
• Using the Change Credentials service of a
Cisco Unified IP Phone
• Using the ChangePIN softkey on the
Extension Mobility logout screen
For more information, refer to the Cisco
Unified Communications Manager Features
and Services Guide, Cisco Extension
Mobility.
Cisco Extension
Mobility Cross Cluster
Enables a user configured in one cluster to log into
a Cisco Unified IP Phone in another visiting
cluster.
Users from a home cluster log into a Cisco Unified
IP Phone at a visiting cluster.
Note Even though the Intercom feature works
with Cisco Extension Mobility (EM), it
cannot be used with EMCC because the
feature must be enabled with a real phone
device. The Intercom feature cannot be
enabled with EM profiles.
For more information, refer to the Cisco
Unified Communications Manager Features
and Services Guide, Cisco Extension
Mobility Cross Cluster.
Cisco Unified
Communications
Manager Assistant
Enables managers and their assistants to work
together more effectively by providing a
call-routing service, enhancements to phone
capabilities for the manager, and desktop interfaces
that are primarily used by the assistant.
For more information, refer to the Cisco
Unified Communications Manager Features
and Services Guide, Cisco Unified
Communications Manager Assistant with
Proxy Line Support and Cisco Unified
Communications Manager Assistant with
Shared Line Support.
Client matter codes
(CMC)
(SCCP phones only)
Enables a user to specify that a call relates to a
specific client matter.
Note If you are using this feature, you must
disable Enbloc dialing. See Enbloc Dialing,
page 5-10 for details.
For more information, refer to the Cisco
Unified Communications Manager Features
and Services Guide, Client Matter Codes and
Forced Authorization Codes.
Computer Telephony
Integration (CTI)
applications
A computer telephony integration (CTI) route point
can designate a virtual device to receive multiple,
simultaneous calls for application-controlled
redirection.
For more information, refer to the Cisco
Unified Communications Manager
Administration Guide, CTI Route Point
Configuration.
Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)
Feature Description Configuration Reference