Specifications

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Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5
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Chapter 5 Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
Forced authorization
codes (FAC)
(SCCP phones only)
Controls the types of calls that certain users can
place.
Note If you are using this feature, you must
disable Enbloc dialing. See Enbloc Dialing,
page 5-10 for details.
For more information, refer to the Cisco
Unified Communications Manager Features
and Services Guide, Client Matter Codes and
Forced Authorization Codes.
Group call pickup Allows a user to answer a call that is ringing on a
directory number in another group.
For more information, refer to the Cisco
Unified Communications Manager Features
and Services Guide, Call Pickup.
Headset Sidetone Level Enables administrators to configure a higher
sidetone level for user headsets on the Cisco
Unified IP Phone 7970G, 7971G, and 7971G-GE:
• “High”—Increases the voice level played back
in the headset, which encourages a lower
speaking voice and is desirable in
environments such as call centers.
• “Use Phone Default”—Maintains the existing
voice level played back in the headset.
While some users prefer the higher voice level in
the headset, other users may find the level to be
uncomfortable or they may hear an “echo.” In this
case, administrators should return the setting to the
“Use Phone Default” setting.
Typically, only call centers should use the “High”
setting with the higher voice level played back in
the headset.
To configure the parameter in the Cisco
Unified CM Administration application,
choose Device > Phone, select the
appropriate IP phones, and scroll to the
Product Specific Configuration Layout pane.
Help system Provides a comprehensive set of topics that appear
on the phone screen.
Requires no configuration.
Hold/Resume Allows the user to move a connected call between
an active state and a held state.
For more information, refer to:
• Requires no configuration, unless you
want to use music on hold. See Music on
hold in this table for information.
• See also: Hold Reversion in this table.
Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)
Feature Description Configuration Reference