Specifications
Table Of Contents
- Cisco Unified IP Phone Administration Guide for Cisco Unified CM 8.5 (SCCP and SIP)
- Contents
- Preface
- An Overview of the Cisco Unified IP Phone
- Understanding the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G
- What Networking Protocols are Used?
- What Features are Supported on the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G?
- Understanding Security Features for Cisco Unified IP Phones
- Overview of Configuring and Installing Cisco Unified IP Phones
- Installing Cisco Unified IP Phones
- Preparing to Install the Cisco Unified IP Phone on Your Network
- Understanding Interactions with Other Cisco Unified IP Communications Products
- Providing Power to the Phone
- Understanding Phone Configuration Files
- Understanding the Phone Startup Process
- Adding Phones to the Cisco Unified Communications Manager Database
- Using Cisco Unified IP Phones with Different Protocols
- Determining the MAC Address of a Cisco Unified IP Phone
- Setting Up the Cisco Unified IP Phone
- Before You Begin
- Understanding the Cisco Unified IP Phone Components
- Installing the Cisco Unified IP Phone
- Attaching a Cisco Unified IP Phone Expansion Module
- Adjusting the Placement of the Cisco Unified IP Phone
- Verifying the Phone Startup Process
- Configuring Startup Network Settings
- Configuring Security on the Cisco Unified IP Phone
- Configuring Settings on the Cisco Unified IP Phone
- Configuration Menus on the Cisco Unified IP Phone
- Overview of Options Configurable from a Phone
- Network Configuration Menu
- Device Configuration Menu
- Unified CM Configuration
- SIP Configuration Menu for SIP Phones
- Call Preferences Menu for SIP Phones
- HTTP Configuration Menu
- Locale Configuration Menu
- UI Configuration Menu
- Media Configuration Menu
- Power Save Configuration Menu
- Ethernet Configuration Menu
- Security Configuration Menu
- QoS Configuration Menu
- Network Configuration
- Security Configuration Menu
- Configuring Features, Templates, Services, and Users
- Telephony Features Available for the Phone
- Configuring Product Specific Configuration Parameters
- Configuring Corporate and Personal Directories
- Modifying Phone Button Templates
- Configuring Softkey Templates
- Setting Up Services
- Adding Users to Cisco Unified Communications Manager
- Managing the User Options Web Pages
- Customizing the Cisco Unified IP Phone
- Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
- Monitoring the Cisco Unified IP Phone Remotely
- Troubleshooting and Maintenance
- Resolving Startup Problems
- Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process
- Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager
- Identifying Error Messages
- Checking Network Connectivity
- Verifying TFTP Server Settings
- Verifying IP Addressing and Routing
- Verifying DNS Settings
- Verifying Cisco Unified Communications Manager Settings
- Cisco CallManager and TFTP Services Are Not Running
- Creating a New Configuration File
- Registering the Phone with Cisco Unified Communications Manager
- Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
- Cisco Unified IP Phone Resets Unexpectedly
- Troubleshooting Cisco Unified IP Phone Security
- General Troubleshooting Tips
- General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module
- Resetting or Restoring the Cisco Unified IP Phone
- Using the Quality Report Tool
- Monitoring the Voice Quality of Calls
- Where to Go for More Troubleshooting Information
- Cleaning the Cisco Unified IP Phone
- Resolving Startup Problems
- Providing Information to Users Via a Website
- How Users Obtain Support for the Cisco Unified IP Phone
- Giving Users Access to the User Options Web Pages
- How Users Access the Online Help System on the Phone
- How Users Get Copies of Cisco Unified IP Phone Manuals
- Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials (SCCP Phones Only)
- How Users Subscribe to Services and Configure Phone Features
- How Users Access a Voice-Messaging System
- How Users Configure Personal Directory Entries
- Feature Support by Protocol for the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G
- Supporting International Users
- Technical Specifications
- Basic Phone Administration Steps
- Index

5-15
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5
OL-23092-01
Chapter 5 Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
Mobile Voice Access Extends Mobile Connect capabilities by allowing
users to access an interactive voice response (IVR)
system to originate a call from a remote device
such as a mobile phone.
For more information, refer to the Cisco
Unified Communications Manager Features
and Services Guide, Cisco Unified Mobility.
Multilevel Precedence
and Preemption (MLPP)
(SCCP phones only)
Provides a method of prioritizing calls within your
phone system. Use this feature when users work in
an environment where they need to make and
receive urgent or critical calls.
For more information refer to Cisco Unified
Communications Manager Features and
Services Guide, Multilevel Precedence and
Preemption.
Multiple calls per line
appearance
Each line can support multiple calls. Only one call
can be active at any time; other calls are
automatically placed on hold.
Refer to Cisco Unified Communications
Manager Administration Guide, Directory
Number Configuration.
Music on hold Plays music while callers are on hold. For more information refer to Cisco Unified
Communications Manager Features and
Services Guide, Music On Hold.
Mute Mutes the microphone from the handset or headset. Requires no configuration.
Onhook call transfer Allows a user to press a single Transfer softkey and
then go onhook to complete a call transfer.
For more information refer to Cisco Unified
Communications Manager System Guide,
Cisco Unified IP Phones.
Onhook predialing Allows a user to dial a number without going off
hook. The user can then either pick up the handset
or press the Dial softkey.
For more information, refer to the Cisco
Unified IP Phone Guide, Basic Call Handling
chapter.
Other group pickup Allows a user to answer a call ringing on a phone
in another group that is associated with the user's
group.
For more information, refer to the Cisco
Unified Communications Manager Features
and Services Guide, Call Pickup.
Phone screen
illumination disabling
(for Cisco Unified IP
Phone 7965G, and
7945G)
Allows user to disable phone screen illumination
on a phone, which would override other rules that
determine when the phone screen gets illuminated.
To provide this feature, you must implement the
Display URI, which includes configuring the
length of time that illumination remains disabled.
Refer to the Cisco Unified IP Phone Service
Application Development Notes at the following
location:
http://www.cisco.com/en/US/products/sw/voi
cesw/ps556/products_programming_referenc
e_guides_list.html
Phone secure web
access
Cisco Unified IP Phones can now securely access
the web with the use of a phone trust store called
“phone-trust.”
Plus Dialing Allows the user to dial E.164 numbers prefixed
with a “+” sign.
To dial the + sign, the user needs to press and hold
the “*” key for at least 1 second. This applies to
dialing the first digit for an on-hook or off-hook
call only.
Presence-enabled
directories
Allows a user to monitor the call state of another
directory number (DN) listed in call logs, speed
dials, and corporate directories. The Busy Lamp
Field (BLF) for the DN displays the call state.
For more information, refer to Cisco Unified
Communications Manager Features and
Services Guide, Presence.
Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)
Feature Description Configuration Reference