Specifications

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Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5
OL-23092-01
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Status Menu
TFTP file not found The requested load file (.bin) was not found in
the TFTP directory.
Check the load ID assigned to the phone (from
Cisco Unified Communications Manager,
choose Device > Phone). Verify that the TFTP
directory contains a .bin file with this load ID as
the name.
TFTP timeout TFTP server did not respond.
• Network is busy—The errors should
resolve themselves when the network load
reduces.
• No network connectivity between the TFTP
server and the phone—Verify the network
connections.
• TFTP server is down—Check
configuration of TFTP server.
Timed Out Supplicant attempted 802.1X transaction but
timed out due the absence of an authenticator.
Authentication typically times out if 802.1X
authentication is not configured on the switch.
Trust List update failed The CTL and ITL files are installed on the
phone, and it failed to update the new files.
Phone has CTL and ITL files installed and it
failed to update the new CTL and ITL files.
Possible reasons for failure:
• Network failure.
• TFTP server was down.
• The new security token used to sign CTL
file and the TFTP certificate used to sign
ITL file are introduced, but are not
available in the current CTL and ITL files
in the phone.
• Internal phone failure.
Possible solutions:
• Check the network connectivity.
• Check if the TFTP server is active and
functioning normally.
• If the Trust Verification Service (TVS)
server is supported on Cisco Unified
Communications Manager, check if the
TVS server is active and functioning
normally.
• Verify if the security token and the TFTP
server are valid.
• Manually delete the CTL and ITL files if all
the above solutions fail, and reset the
phone.
Table 7-2 Status Messages on the Cisco Unified IP Phone (continued)
Message Description Possible Explanation and Action