Specifications
Table Of Contents
- Cisco Unified IP Phone Administration Guide for Cisco Unified CM 8.5 (SCCP and SIP)
- Contents
- Preface
- An Overview of the Cisco Unified IP Phone
- Understanding the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G
- What Networking Protocols are Used?
- What Features are Supported on the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G?
- Understanding Security Features for Cisco Unified IP Phones
- Overview of Configuring and Installing Cisco Unified IP Phones
- Installing Cisco Unified IP Phones
- Preparing to Install the Cisco Unified IP Phone on Your Network
- Understanding Interactions with Other Cisco Unified IP Communications Products
- Providing Power to the Phone
- Understanding Phone Configuration Files
- Understanding the Phone Startup Process
- Adding Phones to the Cisco Unified Communications Manager Database
- Using Cisco Unified IP Phones with Different Protocols
- Determining the MAC Address of a Cisco Unified IP Phone
- Setting Up the Cisco Unified IP Phone
- Before You Begin
- Understanding the Cisco Unified IP Phone Components
- Installing the Cisco Unified IP Phone
- Attaching a Cisco Unified IP Phone Expansion Module
- Adjusting the Placement of the Cisco Unified IP Phone
- Verifying the Phone Startup Process
- Configuring Startup Network Settings
- Configuring Security on the Cisco Unified IP Phone
- Configuring Settings on the Cisco Unified IP Phone
- Configuration Menus on the Cisco Unified IP Phone
- Overview of Options Configurable from a Phone
- Network Configuration Menu
- Device Configuration Menu
- Unified CM Configuration
- SIP Configuration Menu for SIP Phones
- Call Preferences Menu for SIP Phones
- HTTP Configuration Menu
- Locale Configuration Menu
- UI Configuration Menu
- Media Configuration Menu
- Power Save Configuration Menu
- Ethernet Configuration Menu
- Security Configuration Menu
- QoS Configuration Menu
- Network Configuration
- Security Configuration Menu
- Configuring Features, Templates, Services, and Users
- Telephony Features Available for the Phone
- Configuring Product Specific Configuration Parameters
- Configuring Corporate and Personal Directories
- Modifying Phone Button Templates
- Configuring Softkey Templates
- Setting Up Services
- Adding Users to Cisco Unified Communications Manager
- Managing the User Options Web Pages
- Customizing the Cisco Unified IP Phone
- Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
- Monitoring the Cisco Unified IP Phone Remotely
- Troubleshooting and Maintenance
- Resolving Startup Problems
- Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process
- Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager
- Identifying Error Messages
- Checking Network Connectivity
- Verifying TFTP Server Settings
- Verifying IP Addressing and Routing
- Verifying DNS Settings
- Verifying Cisco Unified Communications Manager Settings
- Cisco CallManager and TFTP Services Are Not Running
- Creating a New Configuration File
- Registering the Phone with Cisco Unified Communications Manager
- Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
- Cisco Unified IP Phone Resets Unexpectedly
- Troubleshooting Cisco Unified IP Phone Security
- General Troubleshooting Tips
- General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module
- Resetting or Restoring the Cisco Unified IP Phone
- Using the Quality Report Tool
- Monitoring the Voice Quality of Calls
- Where to Go for More Troubleshooting Information
- Cleaning the Cisco Unified IP Phone
- Resolving Startup Problems
- Providing Information to Users Via a Website
- How Users Obtain Support for the Cisco Unified IP Phone
- Giving Users Access to the User Options Web Pages
- How Users Access the Online Help System on the Phone
- How Users Get Copies of Cisco Unified IP Phone Manuals
- Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials (SCCP Phones Only)
- How Users Subscribe to Services and Configure Phone Features
- How Users Access a Voice-Messaging System
- How Users Configure Personal Directory Entries
- Feature Support by Protocol for the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G
- Supporting International Users
- Technical Specifications
- Basic Phone Administration Steps
- Index
8-10
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5
OL-23092-01
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely
Network Statistics
Table 8-4 Access Area and Network Area Items
Item Description
Rx totalPkt Total number of packets received by the phone
Rx crcErr Total number of packets received with CRC failed
Rx alignErr Total number of packets received between 64 and 1522 bytes in length
that have a bad Frame Check Sequence (FCS)
Rx multicast Total number of multicast packets received by the phone
Rx broadcast Total number of broadcast packets received by the phone
Rx unicast Total number of unicast packets received by the phone
Rx shortErr Total number of FCS error packets or Align error packets received that
are less than 64 bytes in size
Rx shortGood Total number of good packets received that are less than 64 bytes size
Rx longGood Total number of good packets received that are greater than 1522 bytes
in size
Rx longErr Total number of FCS error packets or Align error packets received that
are greater than 1522 bytes in size
Rx size64 Total number of packets received, including bad packets, that are
between 0 and 64 bytes in size
Rx size65to127 Total number of packets received, including bad packets, that are
between 65 and 127 bytes in size
Rx size128to255 Total number of packets received, including bad packets, that are
between 128 and 255 bytes in size
Rx size256to511 Total number of packets received, including bad packets, that are
between 256 and 511 bytes in size
Rx size512to1023 Total number of packets received, including bad packets, that are
between 512 and 1023 bytes in size
Rx size1024to1518 Total number of packets received, including bad packets, that are
between 1024 and 1518 bytes in size
Rx tokenDrop Total number of packets dropped due to lack of resources (for example,
FIFO overflow)
Tx excessDefer Total number of packets delayed from transmitting due to medium
being busy
Tx lateCollision Number of times that collisions occurred later than 512 bit times after
the start of packet transmission
Tx totalGoodPkt Total number of good packets (multicast, broadcast, and unicast)
received by the phone
Tx Collisions Total number of collisions that occurred while a packet was being
transmitted
Tx excessLength Total number of packets not transmitted because the packet
experienced 16 transmission attempts
Tx broadcast Total number of broadcast packets transmitted by the phone
Tx multicast Total number of multicast packets transmitted by the phone