Specifications
Table Of Contents
- Cisco Unified IP Phone Administration Guide for Cisco Unified CM 8.5 (SCCP and SIP)
- Contents
- Preface
- An Overview of the Cisco Unified IP Phone
- Understanding the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G
- What Networking Protocols are Used?
- What Features are Supported on the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G?
- Understanding Security Features for Cisco Unified IP Phones
- Overview of Configuring and Installing Cisco Unified IP Phones
- Installing Cisco Unified IP Phones
- Preparing to Install the Cisco Unified IP Phone on Your Network
- Understanding Interactions with Other Cisco Unified IP Communications Products
- Providing Power to the Phone
- Understanding Phone Configuration Files
- Understanding the Phone Startup Process
- Adding Phones to the Cisco Unified Communications Manager Database
- Using Cisco Unified IP Phones with Different Protocols
- Determining the MAC Address of a Cisco Unified IP Phone
- Setting Up the Cisco Unified IP Phone
- Before You Begin
- Understanding the Cisco Unified IP Phone Components
- Installing the Cisco Unified IP Phone
- Attaching a Cisco Unified IP Phone Expansion Module
- Adjusting the Placement of the Cisco Unified IP Phone
- Verifying the Phone Startup Process
- Configuring Startup Network Settings
- Configuring Security on the Cisco Unified IP Phone
- Configuring Settings on the Cisco Unified IP Phone
- Configuration Menus on the Cisco Unified IP Phone
- Overview of Options Configurable from a Phone
- Network Configuration Menu
- Device Configuration Menu
- Unified CM Configuration
- SIP Configuration Menu for SIP Phones
- Call Preferences Menu for SIP Phones
- HTTP Configuration Menu
- Locale Configuration Menu
- UI Configuration Menu
- Media Configuration Menu
- Power Save Configuration Menu
- Ethernet Configuration Menu
- Security Configuration Menu
- QoS Configuration Menu
- Network Configuration
- Security Configuration Menu
- Configuring Features, Templates, Services, and Users
- Telephony Features Available for the Phone
- Configuring Product Specific Configuration Parameters
- Configuring Corporate and Personal Directories
- Modifying Phone Button Templates
- Configuring Softkey Templates
- Setting Up Services
- Adding Users to Cisco Unified Communications Manager
- Managing the User Options Web Pages
- Customizing the Cisco Unified IP Phone
- Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
- Monitoring the Cisco Unified IP Phone Remotely
- Troubleshooting and Maintenance
- Resolving Startup Problems
- Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process
- Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager
- Identifying Error Messages
- Checking Network Connectivity
- Verifying TFTP Server Settings
- Verifying IP Addressing and Routing
- Verifying DNS Settings
- Verifying Cisco Unified Communications Manager Settings
- Cisco CallManager and TFTP Services Are Not Running
- Creating a New Configuration File
- Registering the Phone with Cisco Unified Communications Manager
- Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
- Cisco Unified IP Phone Resets Unexpectedly
- Troubleshooting Cisco Unified IP Phone Security
- General Troubleshooting Tips
- General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module
- Resetting or Restoring the Cisco Unified IP Phone
- Using the Quality Report Tool
- Monitoring the Voice Quality of Calls
- Where to Go for More Troubleshooting Information
- Cleaning the Cisco Unified IP Phone
- Resolving Startup Problems
- Providing Information to Users Via a Website
- How Users Obtain Support for the Cisco Unified IP Phone
- Giving Users Access to the User Options Web Pages
- How Users Access the Online Help System on the Phone
- How Users Get Copies of Cisco Unified IP Phone Manuals
- Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials (SCCP Phones Only)
- How Users Subscribe to Services and Configure Phone Features
- How Users Access a Voice-Messaging System
- How Users Configure Personal Directory Entries
- Feature Support by Protocol for the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G
- Supporting International Users
- Technical Specifications
- Basic Phone Administration Steps
- Index

8-11
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5
OL-23092-01
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely
Device Logs
Device Logs
The Device Logs area on a phone’s web page provides information you can use to help monitor and
troubleshoot the phone.
• Console Logs—Includes hyperlinks to individual log files. The console log files include debug and
error messages received on the phone.
• Core Dumps—Includes hyperlinks to individual dump files.
• Status Messages area—Displays up to the 10 most recent status messages that the phone has
generated since it was last powered up. You can also see this information from the Status Messages
screen on the phone. Table 7-2 describes the status messages that can appear.
To display the Status Messages, access the web page for the phone as described in the Accessing the
Web Page for a Phone, page 8-2, and then click the Status Messages hyperlink.
• Debug Display area—Displays debug messages that might be useful to Cisco TAC if you require
assistance with troubleshooting.
Neighbor Device ID Identifier of a device connected to this port
Neighbor IP Address IP address of the neighbor device
Neighbor Port Neighbor device port to which the phone is connected
LLDP FramesOutTotal Total number of LLDP frames sent out from the phone
LLDP AgeoutsTotal Total number of LLDP frames that have been time out in cache
LLDP FramesDiscardedTotal Total number of LLDP frames that are discarded when any of the
mandatory TLVs is missing or out of order or contains out of range
string length.
LLDP FramesInErrorsTotal Total number of LLDP frames that received with one or more
detectable errors
LLDP FramesInTotal Total number of LLDP frames received on the phone.
LLDP TLVDiscardedTotal Total number of LLDP TLVs that are discarded.
LLDP
TLVUnrecognizedTotal
Total number of LLDP TLVs that are not recognized on the phone.
CDP Neighbor Device ID Identifier of a device connected to this port discovered by CDP
protocol.
CDP Neighbor IP Address IP address of the neighbor device discovered by CDP protocol.
CDP Neighbor Port Neighbor device port to which the phone is connected discovered by
CDP protocol.
LLDP Neighbor Device ID Identifier of a device connected to this port discovered by LLDP
protocol.
LLDP Neighbor IP Address IP address of the neighbor device discovered by LLDP protocol.
LLDP Neighbor Port Neighbor device port to which the phone is connected discovered by
LLDP protocol.
Table 8-4 Access Area and Network Area Items (continued)
Item Description