Specifications
Table Of Contents
- Cisco Unified IP Phone Administration Guide for Cisco Unified CM 8.5 (SCCP and SIP)
- Contents
- Preface
- An Overview of the Cisco Unified IP Phone
- Understanding the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G
- What Networking Protocols are Used?
- What Features are Supported on the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G?
- Understanding Security Features for Cisco Unified IP Phones
- Overview of Configuring and Installing Cisco Unified IP Phones
- Installing Cisco Unified IP Phones
- Preparing to Install the Cisco Unified IP Phone on Your Network
- Understanding Interactions with Other Cisco Unified IP Communications Products
- Providing Power to the Phone
- Understanding Phone Configuration Files
- Understanding the Phone Startup Process
- Adding Phones to the Cisco Unified Communications Manager Database
- Using Cisco Unified IP Phones with Different Protocols
- Determining the MAC Address of a Cisco Unified IP Phone
- Setting Up the Cisco Unified IP Phone
- Before You Begin
- Understanding the Cisco Unified IP Phone Components
- Installing the Cisco Unified IP Phone
- Attaching a Cisco Unified IP Phone Expansion Module
- Adjusting the Placement of the Cisco Unified IP Phone
- Verifying the Phone Startup Process
- Configuring Startup Network Settings
- Configuring Security on the Cisco Unified IP Phone
- Configuring Settings on the Cisco Unified IP Phone
- Configuration Menus on the Cisco Unified IP Phone
- Overview of Options Configurable from a Phone
- Network Configuration Menu
- Device Configuration Menu
- Unified CM Configuration
- SIP Configuration Menu for SIP Phones
- Call Preferences Menu for SIP Phones
- HTTP Configuration Menu
- Locale Configuration Menu
- UI Configuration Menu
- Media Configuration Menu
- Power Save Configuration Menu
- Ethernet Configuration Menu
- Security Configuration Menu
- QoS Configuration Menu
- Network Configuration
- Security Configuration Menu
- Configuring Features, Templates, Services, and Users
- Telephony Features Available for the Phone
- Configuring Product Specific Configuration Parameters
- Configuring Corporate and Personal Directories
- Modifying Phone Button Templates
- Configuring Softkey Templates
- Setting Up Services
- Adding Users to Cisco Unified Communications Manager
- Managing the User Options Web Pages
- Customizing the Cisco Unified IP Phone
- Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
- Monitoring the Cisco Unified IP Phone Remotely
- Troubleshooting and Maintenance
- Resolving Startup Problems
- Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process
- Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager
- Identifying Error Messages
- Checking Network Connectivity
- Verifying TFTP Server Settings
- Verifying IP Addressing and Routing
- Verifying DNS Settings
- Verifying Cisco Unified Communications Manager Settings
- Cisco CallManager and TFTP Services Are Not Running
- Creating a New Configuration File
- Registering the Phone with Cisco Unified Communications Manager
- Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
- Cisco Unified IP Phone Resets Unexpectedly
- Troubleshooting Cisco Unified IP Phone Security
- General Troubleshooting Tips
- General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module
- Resetting or Restoring the Cisco Unified IP Phone
- Using the Quality Report Tool
- Monitoring the Voice Quality of Calls
- Where to Go for More Troubleshooting Information
- Cleaning the Cisco Unified IP Phone
- Resolving Startup Problems
- Providing Information to Users Via a Website
- How Users Obtain Support for the Cisco Unified IP Phone
- Giving Users Access to the User Options Web Pages
- How Users Access the Online Help System on the Phone
- How Users Get Copies of Cisco Unified IP Phone Manuals
- Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials (SCCP Phones Only)
- How Users Subscribe to Services and Configure Phone Features
- How Users Access a Voice-Messaging System
- How Users Configure Personal Directory Entries
- Feature Support by Protocol for the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G
- Supporting International Users
- Technical Specifications
- Basic Phone Administration Steps
- Index

1-6
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5
OL-23092-01
Chapter 1 An Overview of the Cisco Unified IP Phone
What Networking Protocols are Used?
What Networking Protocols are Used?
Cisco Unified IP Phones support several industry-standard and Cisco networking protocols required for
voice communication. Table 1-2 provides an overview of the networking protocols that the
Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G support.
Table 1-2 Supported Networking Protocols on the Cisco Unified IP Phone
Networking Protocol Purpose Usage Notes
Bootstrap Protocol (BootP) BootP enables a network device such as the
Cisco Unified IP Phone to discover certain
startup information, such as its IP address.
If you are using BootP to assign IP addresses
to the Cisco Unified IP Phone, the BOOTP
Server option shows “Yes” in the network
configuration settings on the phone.
Cisco Discovery Protocol
(CDP)
CDP is a device-discovery protocol that runs
on all Cisco-manufactured equipment.
Using CDP, a device can advertise its
existence to other devices and receive
information about other devices in the
network.
The Cisco Unified IP Phone uses CDP to
communicate information such as auxiliary
VLAN ID, per port power management details,
and Quality of Service (QoS) configuration
information with the Cisco Catalyst switch.
Cisco Peer-to-Peer
Distribution Protocol
(CPPDP)
CPPDP is a Cisco proprietary protocol used to
form a-peer-to-peer hierarchy of devices.
CPPDP is also used to copy firmware or other
files from peer devices to neighboring
devices.
CPPDP is used by the Peer Firmware Sharing
feature.
Dynamic Host Configuration
Protocol (DHCP)
DHCP dynamically allocates and assigns an
IP address to network devices.
DHCP enables you to connect an IP phone
into the network and have the phone become
operational without needing to manually
assign an IP address or configure additional
network parameters.
DHCP is enabled by default. If disabled, you
must manually configure the IP address,
subnet mask, gateway, and a TFTP server on
each phone locally.
Cisco recommends that you use DHCP
custom option 150. With this method, you
configure the TFTP server IP address as the
option value. For additional supported DHCP
configurations, refer to Dynamic Host
Configuration Protocol and Cisco TFTP in
the Cisco Unified Communications Manager
System Guide.
Hypertext Transfer Protocol
(HTTP)
HTTP is the standard way of transferring
information and moving documents across the
Internet and the web.
Cisco Unified IP Phones use HTTP for the
XML services and for troubleshooting
purposes.
Cisco Unified IP Phones do not support the
use of IPv6 addresses in the URL. You cannot
use a literal IPv6 address in the URL or a
hostname that maps to an IPv6 address.
Hypertext Transfer Protocol
Secure (HTTPS)
Hypertext Transfer Protocol Secure (HTTPS)
is a combination of the Hypertext Transfer
Protocol with the SSL/TLS protocol to
provide encryption and secure identification
of servers.
Web applications with both HTTP and
HTTPS support have two URLs configured.
Cisco Unified IP Phone that support HTTPS
choose the HTTPS URL out of the two URLs.