Specifications
Table Of Contents
- Cisco Unified IP Phone Administration Guide for Cisco Unified CM 8.5 (SCCP and SIP)
- Contents
- Preface
- An Overview of the Cisco Unified IP Phone
- Understanding the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G
- What Networking Protocols are Used?
- What Features are Supported on the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G?
- Understanding Security Features for Cisco Unified IP Phones
- Overview of Configuring and Installing Cisco Unified IP Phones
- Installing Cisco Unified IP Phones
- Preparing to Install the Cisco Unified IP Phone on Your Network
- Understanding Interactions with Other Cisco Unified IP Communications Products
- Providing Power to the Phone
- Understanding Phone Configuration Files
- Understanding the Phone Startup Process
- Adding Phones to the Cisco Unified Communications Manager Database
- Using Cisco Unified IP Phones with Different Protocols
- Determining the MAC Address of a Cisco Unified IP Phone
- Setting Up the Cisco Unified IP Phone
- Before You Begin
- Understanding the Cisco Unified IP Phone Components
- Installing the Cisco Unified IP Phone
- Attaching a Cisco Unified IP Phone Expansion Module
- Adjusting the Placement of the Cisco Unified IP Phone
- Verifying the Phone Startup Process
- Configuring Startup Network Settings
- Configuring Security on the Cisco Unified IP Phone
- Configuring Settings on the Cisco Unified IP Phone
- Configuration Menus on the Cisco Unified IP Phone
- Overview of Options Configurable from a Phone
- Network Configuration Menu
- Device Configuration Menu
- Unified CM Configuration
- SIP Configuration Menu for SIP Phones
- Call Preferences Menu for SIP Phones
- HTTP Configuration Menu
- Locale Configuration Menu
- UI Configuration Menu
- Media Configuration Menu
- Power Save Configuration Menu
- Ethernet Configuration Menu
- Security Configuration Menu
- QoS Configuration Menu
- Network Configuration
- Security Configuration Menu
- Configuring Features, Templates, Services, and Users
- Telephony Features Available for the Phone
- Configuring Product Specific Configuration Parameters
- Configuring Corporate and Personal Directories
- Modifying Phone Button Templates
- Configuring Softkey Templates
- Setting Up Services
- Adding Users to Cisco Unified Communications Manager
- Managing the User Options Web Pages
- Customizing the Cisco Unified IP Phone
- Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
- Monitoring the Cisco Unified IP Phone Remotely
- Troubleshooting and Maintenance
- Resolving Startup Problems
- Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process
- Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager
- Identifying Error Messages
- Checking Network Connectivity
- Verifying TFTP Server Settings
- Verifying IP Addressing and Routing
- Verifying DNS Settings
- Verifying Cisco Unified Communications Manager Settings
- Cisco CallManager and TFTP Services Are Not Running
- Creating a New Configuration File
- Registering the Phone with Cisco Unified Communications Manager
- Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
- Cisco Unified IP Phone Resets Unexpectedly
- Troubleshooting Cisco Unified IP Phone Security
- General Troubleshooting Tips
- General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module
- Resetting or Restoring the Cisco Unified IP Phone
- Using the Quality Report Tool
- Monitoring the Voice Quality of Calls
- Where to Go for More Troubleshooting Information
- Cleaning the Cisco Unified IP Phone
- Resolving Startup Problems
- Providing Information to Users Via a Website
- How Users Obtain Support for the Cisco Unified IP Phone
- Giving Users Access to the User Options Web Pages
- How Users Access the Online Help System on the Phone
- How Users Get Copies of Cisco Unified IP Phone Manuals
- Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials (SCCP Phones Only)
- How Users Subscribe to Services and Configure Phone Features
- How Users Access a Voice-Messaging System
- How Users Configure Personal Directory Entries
- Feature Support by Protocol for the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G
- Supporting International Users
- Technical Specifications
- Basic Phone Administration Steps
- Index

1-11
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5
OL-23092-01
Chapter 1 An Overview of the Cisco Unified IP Phone
What Features are Supported on the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G?
What Features are Supported on the Cisco
Unified
IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G?
The Cisco Unified IP Phone functions much like a digital business phone, allowing you to place and
receive telephone calls. In addition to traditional telephony features, the Cisco Unified IP Phone includes
features that enable you to administer and monitor the phone as a network device.
This section includes the following topics:
• Feature Overview, page 1-11
• Configuring Telephony Features, page 1-12
• Configuring Network Parameters Using the Cisco Unified IP Phone, page 1-12
• Providing Users with Feature Information, page 1-12
Feature Overview
Cisco Unified IP Phones provide traditional telephony functionality, such as call forwarding and
transferring, redialing, speed dialing, conference calling, and voice messaging system access.
Cisco Unified IP phones also provide a variety of other features. For an overview of the telephony
features that the Cisco Unified IP Phone supports, see Telephony Features Available for the Phone,
page 5-1.
As with other network devices, you must configure Cisco Unified IP Phones to prepare them to access
Cisco Unified Communications Manager and the rest of the IP network. By using DHCP, you have fewer
settings to configure on a phone, but if your network requires it, you can manually configure an IP
address, TFTP server, subnet information, and so on. For instructions on configuring the network
settings on the Cisco Unified IP Phones, see Chapter 4, Configuring Settings on the Cisco
Unified IP Phone.
The Cisco Unified IP Phone can interact with other services and devices on your IP network to provide
enhanced functionality. For example, you can integrate the Cisco Unified IP Phones with the corporate
Lightweight Directory Access Protocol 3 (LDAP3) standard directory to enable users to search for
co-workers contact information directly from their IP phones. You can also use XML to enable users to
access information such as weather, stocks, quote of the day, and other web-based information. For
information about configuring such services, see Configuring Corporate Directories, page 5-24 and
Setting Up Services, page 5-28.
Finally, because the Cisco Unified IP Phone is a network device, you can obtain detailed status
information from it directly. This information can assist you with troubleshooting any problems users
might encounter when using their IP phones. See Chapter 7, Viewing Model Information, Status, and
Statistics on the Cisco Unified IP Phone for more information.
Related Topics
• Configuring Settings on the Cisco Unified IP Phone, page 4-1
• Configuring Features, Templates, Services, and Users, page 5-1
• Troubleshooting and Maintenance, page 9-1