Specifications
Table Of Contents
- Cisco Unified IP Phone Administration Guide for Cisco Unified CM 8.5 (SCCP and SIP)
- Contents
- Preface
- An Overview of the Cisco Unified IP Phone
- Understanding the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G
- What Networking Protocols are Used?
- What Features are Supported on the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G?
- Understanding Security Features for Cisco Unified IP Phones
- Overview of Configuring and Installing Cisco Unified IP Phones
- Installing Cisco Unified IP Phones
- Preparing to Install the Cisco Unified IP Phone on Your Network
- Understanding Interactions with Other Cisco Unified IP Communications Products
- Providing Power to the Phone
- Understanding Phone Configuration Files
- Understanding the Phone Startup Process
- Adding Phones to the Cisco Unified Communications Manager Database
- Using Cisco Unified IP Phones with Different Protocols
- Determining the MAC Address of a Cisco Unified IP Phone
- Setting Up the Cisco Unified IP Phone
- Before You Begin
- Understanding the Cisco Unified IP Phone Components
- Installing the Cisco Unified IP Phone
- Attaching a Cisco Unified IP Phone Expansion Module
- Adjusting the Placement of the Cisco Unified IP Phone
- Verifying the Phone Startup Process
- Configuring Startup Network Settings
- Configuring Security on the Cisco Unified IP Phone
- Configuring Settings on the Cisco Unified IP Phone
- Configuration Menus on the Cisco Unified IP Phone
- Overview of Options Configurable from a Phone
- Network Configuration Menu
- Device Configuration Menu
- Unified CM Configuration
- SIP Configuration Menu for SIP Phones
- Call Preferences Menu for SIP Phones
- HTTP Configuration Menu
- Locale Configuration Menu
- UI Configuration Menu
- Media Configuration Menu
- Power Save Configuration Menu
- Ethernet Configuration Menu
- Security Configuration Menu
- QoS Configuration Menu
- Network Configuration
- Security Configuration Menu
- Configuring Features, Templates, Services, and Users
- Telephony Features Available for the Phone
- Configuring Product Specific Configuration Parameters
- Configuring Corporate and Personal Directories
- Modifying Phone Button Templates
- Configuring Softkey Templates
- Setting Up Services
- Adding Users to Cisco Unified Communications Manager
- Managing the User Options Web Pages
- Customizing the Cisco Unified IP Phone
- Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
- Monitoring the Cisco Unified IP Phone Remotely
- Troubleshooting and Maintenance
- Resolving Startup Problems
- Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process
- Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager
- Identifying Error Messages
- Checking Network Connectivity
- Verifying TFTP Server Settings
- Verifying IP Addressing and Routing
- Verifying DNS Settings
- Verifying Cisco Unified Communications Manager Settings
- Cisco CallManager and TFTP Services Are Not Running
- Creating a New Configuration File
- Registering the Phone with Cisco Unified Communications Manager
- Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
- Cisco Unified IP Phone Resets Unexpectedly
- Troubleshooting Cisco Unified IP Phone Security
- General Troubleshooting Tips
- General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module
- Resetting or Restoring the Cisco Unified IP Phone
- Using the Quality Report Tool
- Monitoring the Voice Quality of Calls
- Where to Go for More Troubleshooting Information
- Cleaning the Cisco Unified IP Phone
- Resolving Startup Problems
- Providing Information to Users Via a Website
- How Users Obtain Support for the Cisco Unified IP Phone
- Giving Users Access to the User Options Web Pages
- How Users Access the Online Help System on the Phone
- How Users Get Copies of Cisco Unified IP Phone Manuals
- Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials (SCCP Phones Only)
- How Users Subscribe to Services and Configure Phone Features
- How Users Access a Voice-Messaging System
- How Users Configure Personal Directory Entries
- Feature Support by Protocol for the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G
- Supporting International Users
- Technical Specifications
- Basic Phone Administration Steps
- Index

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Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5
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Chapter 1 An Overview of the Cisco Unified IP Phone
Understanding Security Features for Cisco Unified IP Phones
Table 1-4 Overview of Security Features
Feature Description
Image authentication Signed binary files (with the extension .sbn) prevent tampering with the firmware
image before it is loaded on a phone. Tampering with the image causes a phone to
fail the authentication process and reject the new image.
Customer-site certificate installation Each Cisco Unified IP Phone requires a unique certificate for device
authentication. Phones include a manufacturing installed certificate (MIC), but for
additional security, you can specify in Cisco Unified Communications Manager
Administration that a certificate be installed by using the CAPF (Certificate
Authority Proxy Function). Alternatively, you can install an LSC from the Security
Configuration menu on the phone. See Configuring Security on the Cisco Unified
IP Phone, page 3-16 for more information.
Device authentication Occurs between the Cisco Unified Communications Manager server and the phone
when each entity accepts the certificate of the other entity. Determines whether a
secure connection between the phone and a Cisco Unified Communications
Manager should occur, and, if necessary, creates a secure signaling path between
the entities using TLS protocol. Cisco Unified Communications Manager does not
register phones unless they can be authenticated by the
Cisco Unified Communications Manager.
File authentication Validates digitally signed files that the phone downloads. The phone validates the
signature to make sure that file tampering did not occur after the file creation. Files
that fail authentication are not written to Flash memory on the phone. The phone
rejects such files without further processing.
Signaling Authentication Uses the TLS protocol to validate that no tampering has occurred to signaling
packets during transmission.
Manufacturing installed certificate Each Cisco Unified IP Phone contains a unique manufacturing installed certificate
(MIC), which is used for device authentication. The MIC is a permanent unique
proof of identity for the phone, and allows Cisco Unified Communications
Manager to authenticate the phone.
Secure SRST reference After you configure a SRST reference for security and then reset the dependent
devices in Cisco Unified Communications Manager Administration, the TFTP
server adds the SRST certificate to the phone cnf.xml file and sends the file to the
phone. A secure phone then uses a TLS connection to interact with the
SRST-enabled router.
Media encryption Uses SRTP to ensure that the media streams between supported devices proves
secure and that only the intended device receives and reads the data. Includes
creating a media master key pair for the devices, delivering the keys to the devices,
and securing the delivery of the keys while the keys are in transport.
Signaling encryption Ensures that all SCCP and SIP signaling messages that are sent between the device
and the Cisco Unified Communications Manager server are encrypted.
CAPF (Certificate Authority Proxy
Function)
Implements parts of the certificate generation procedure that are too
processing-intensive for the phone, and it interacts with the phone for key
generation and certificate installation. The CAPF can be configured to request
certificates from customer-specified certificate authorities on behalf of the phone,
or it can be configured to generate certificates locally.
Security profiles Defines whether the phone is nonsecure, authenticated, encrypted, or protected.
See Understanding Security Profiles, page 1-16 for more information.