Specifications
Table Of Contents
- Cisco Unified IP Phone Administration Guide for Cisco Unified CM 8.5 (SCCP and SIP)
- Contents
- Preface
- An Overview of the Cisco Unified IP Phone
- Understanding the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G
- What Networking Protocols are Used?
- What Features are Supported on the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G?
- Understanding Security Features for Cisco Unified IP Phones
- Overview of Configuring and Installing Cisco Unified IP Phones
- Installing Cisco Unified IP Phones
- Preparing to Install the Cisco Unified IP Phone on Your Network
- Understanding Interactions with Other Cisco Unified IP Communications Products
- Providing Power to the Phone
- Understanding Phone Configuration Files
- Understanding the Phone Startup Process
- Adding Phones to the Cisco Unified Communications Manager Database
- Using Cisco Unified IP Phones with Different Protocols
- Determining the MAC Address of a Cisco Unified IP Phone
- Setting Up the Cisco Unified IP Phone
- Before You Begin
- Understanding the Cisco Unified IP Phone Components
- Installing the Cisco Unified IP Phone
- Attaching a Cisco Unified IP Phone Expansion Module
- Adjusting the Placement of the Cisco Unified IP Phone
- Verifying the Phone Startup Process
- Configuring Startup Network Settings
- Configuring Security on the Cisco Unified IP Phone
- Configuring Settings on the Cisco Unified IP Phone
- Configuration Menus on the Cisco Unified IP Phone
- Overview of Options Configurable from a Phone
- Network Configuration Menu
- Device Configuration Menu
- Unified CM Configuration
- SIP Configuration Menu for SIP Phones
- Call Preferences Menu for SIP Phones
- HTTP Configuration Menu
- Locale Configuration Menu
- UI Configuration Menu
- Media Configuration Menu
- Power Save Configuration Menu
- Ethernet Configuration Menu
- Security Configuration Menu
- QoS Configuration Menu
- Network Configuration
- Security Configuration Menu
- Configuring Features, Templates, Services, and Users
- Telephony Features Available for the Phone
- Configuring Product Specific Configuration Parameters
- Configuring Corporate and Personal Directories
- Modifying Phone Button Templates
- Configuring Softkey Templates
- Setting Up Services
- Adding Users to Cisco Unified Communications Manager
- Managing the User Options Web Pages
- Customizing the Cisco Unified IP Phone
- Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
- Monitoring the Cisco Unified IP Phone Remotely
- Troubleshooting and Maintenance
- Resolving Startup Problems
- Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process
- Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager
- Identifying Error Messages
- Checking Network Connectivity
- Verifying TFTP Server Settings
- Verifying IP Addressing and Routing
- Verifying DNS Settings
- Verifying Cisco Unified Communications Manager Settings
- Cisco CallManager and TFTP Services Are Not Running
- Creating a New Configuration File
- Registering the Phone with Cisco Unified Communications Manager
- Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
- Cisco Unified IP Phone Resets Unexpectedly
- Troubleshooting Cisco Unified IP Phone Security
- General Troubleshooting Tips
- General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module
- Resetting or Restoring the Cisco Unified IP Phone
- Using the Quality Report Tool
- Monitoring the Voice Quality of Calls
- Where to Go for More Troubleshooting Information
- Cleaning the Cisco Unified IP Phone
- Resolving Startup Problems
- Providing Information to Users Via a Website
- How Users Obtain Support for the Cisco Unified IP Phone
- Giving Users Access to the User Options Web Pages
- How Users Access the Online Help System on the Phone
- How Users Get Copies of Cisco Unified IP Phone Manuals
- Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials (SCCP Phones Only)
- How Users Subscribe to Services and Configure Phone Features
- How Users Access a Voice-Messaging System
- How Users Configure Personal Directory Entries
- Feature Support by Protocol for the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G
- Supporting International Users
- Technical Specifications
- Basic Phone Administration Steps
- Index

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Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5
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Chapter 1 An Overview of the Cisco Unified IP Phone
Understanding Security Features for Cisco Unified IP Phones
Overview
Cisco Unified IP phones and Cisco Catalyst switches have traditionally used Cisco Discovery Protocol
(CDP) to identify each other and to determine parameters such as VLAN allocation and inline power
requirements. However, CDP is not used to identify any locally attached PCs. Therefore, Cisco Unified
IP Phones provide an EAPOL pass-through mechanism, whereby a PC locally attached to the IP phone
may pass through EAPOL messages to the 802.1X authenticator in the LAN switch. This capability
prevents the IP phone from having to act as the authenticator, yet allows the LAN switch to authenticate
a data end point prior to accessing the network.
In conjunction with the EAPOL pass-through mechanism, Cisco Unified IP Phones provide a proxy
EAPOL-Logoff mechanism. If the locally attached PC is disconnected from the IP phone, the LAN
switch would not see the physical link fail, because the link between the LAN switch and the IP phone
is maintained. To avoid compromising network integrity, the IP phone sends an EAPOL-Logoff message
to the switch on behalf of the downstream PC, which triggers the LAN switch to clear the authentication
entry for the downstream PC.
The Cisco Unified IP phones contain an 802.1X supplicant in addition to the EAPOL pass-through
mechanism. This supplicant allows network administrators to control the connectivity of IP phones to
the LAN switch ports. The Cisco Unified IP Phone 802.1X supplicant uses the EAP-FAST, EAP-TLS,
and EAP-MD5 options for network authentication.
Required Network Components
Support for 802.1X authentication on Cisco Unified IP Phones requires several components, including:
• Cisco Unified IP Phone—The phone acts as the 802.1X supplicant, which initiates the request to
access the network.
• Cisco Secure Access Control Server (ACS) (or other third-party authentication server)—The
authentication server and the phone must both be configured with a shared secret that is used to
authenticate the phone.
• Cisco Catalyst Switch (or other third-party switch)—The switch must support 802.1X to act as the
authenticator and pass the messages between the phone and the authentication server. When the
exchange is completed, the switch grants or denies the phone access to the network.
Best Practices—Requirements and Recommendations
• Enable 802.1X Authentication—If you want to use the 802.1X standard to authenticate Cisco
Unified IP Phones, make sure that you have properly configured the other components before
enabling it on the phone. See 802.1X Authentication and Status, page 4-42 for more information.
• Configure PC Port—The 802.1X standard does not take into account the use of VLANs and thus
recommends that only a single device be authenticated to a specific switch port. However, some
switches (including Cisco Catalyst switches) support multi-domain authentication. The switch
configuration determines whether you can connect a PC to the phone PC port.
–
Enabled—If you are using a switch that supports multi-domain authentication, you can enable
the PC port and connect a PC to it. In this case, Cisco Unified IP Phones support proxy
EAPOL-Logoff to monitor the authentication exchanges between the switch and the attached
PC. For more information about IEEE 802.1X support on the Cisco Catalyst switches, refer to
the Cisco Catalyst switch configuration guides at:
http://www.cisco.com/en/US/products/hw/switches/ps708/tsd_products_support_series_home.
html