Specifications
Table Of Contents
- Cisco Unified IP Phone Administration Guide for Cisco Unified CM 8.5 (SCCP and SIP)
- Contents
- Preface
- An Overview of the Cisco Unified IP Phone
- Understanding the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G
- What Networking Protocols are Used?
- What Features are Supported on the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G?
- Understanding Security Features for Cisco Unified IP Phones
- Overview of Configuring and Installing Cisco Unified IP Phones
- Installing Cisco Unified IP Phones
- Preparing to Install the Cisco Unified IP Phone on Your Network
- Understanding Interactions with Other Cisco Unified IP Communications Products
- Providing Power to the Phone
- Understanding Phone Configuration Files
- Understanding the Phone Startup Process
- Adding Phones to the Cisco Unified Communications Manager Database
- Using Cisco Unified IP Phones with Different Protocols
- Determining the MAC Address of a Cisco Unified IP Phone
- Setting Up the Cisco Unified IP Phone
- Before You Begin
- Understanding the Cisco Unified IP Phone Components
- Installing the Cisco Unified IP Phone
- Attaching a Cisco Unified IP Phone Expansion Module
- Adjusting the Placement of the Cisco Unified IP Phone
- Verifying the Phone Startup Process
- Configuring Startup Network Settings
- Configuring Security on the Cisco Unified IP Phone
- Configuring Settings on the Cisco Unified IP Phone
- Configuration Menus on the Cisco Unified IP Phone
- Overview of Options Configurable from a Phone
- Network Configuration Menu
- Device Configuration Menu
- Unified CM Configuration
- SIP Configuration Menu for SIP Phones
- Call Preferences Menu for SIP Phones
- HTTP Configuration Menu
- Locale Configuration Menu
- UI Configuration Menu
- Media Configuration Menu
- Power Save Configuration Menu
- Ethernet Configuration Menu
- Security Configuration Menu
- QoS Configuration Menu
- Network Configuration
- Security Configuration Menu
- Configuring Features, Templates, Services, and Users
- Telephony Features Available for the Phone
- Configuring Product Specific Configuration Parameters
- Configuring Corporate and Personal Directories
- Modifying Phone Button Templates
- Configuring Softkey Templates
- Setting Up Services
- Adding Users to Cisco Unified Communications Manager
- Managing the User Options Web Pages
- Customizing the Cisco Unified IP Phone
- Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
- Monitoring the Cisco Unified IP Phone Remotely
- Troubleshooting and Maintenance
- Resolving Startup Problems
- Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process
- Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager
- Identifying Error Messages
- Checking Network Connectivity
- Verifying TFTP Server Settings
- Verifying IP Addressing and Routing
- Verifying DNS Settings
- Verifying Cisco Unified Communications Manager Settings
- Cisco CallManager and TFTP Services Are Not Running
- Creating a New Configuration File
- Registering the Phone with Cisco Unified Communications Manager
- Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
- Cisco Unified IP Phone Resets Unexpectedly
- Troubleshooting Cisco Unified IP Phone Security
- General Troubleshooting Tips
- General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module
- Resetting or Restoring the Cisco Unified IP Phone
- Using the Quality Report Tool
- Monitoring the Voice Quality of Calls
- Where to Go for More Troubleshooting Information
- Cleaning the Cisco Unified IP Phone
- Resolving Startup Problems
- Providing Information to Users Via a Website
- How Users Obtain Support for the Cisco Unified IP Phone
- Giving Users Access to the User Options Web Pages
- How Users Access the Online Help System on the Phone
- How Users Get Copies of Cisco Unified IP Phone Manuals
- Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials (SCCP Phones Only)
- How Users Subscribe to Services and Configure Phone Features
- How Users Access a Voice-Messaging System
- How Users Configure Personal Directory Entries
- Feature Support by Protocol for the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G
- Supporting International Users
- Technical Specifications
- Basic Phone Administration Steps
- Index

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Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5
OL-23092-01
Chapter 1 An Overview of the Cisco Unified IP Phone
Overview of Configuring and Installing Cisco Unified IP Phones
Table 1-7 Checklist for Configuring the Cisco Unified IP Phones
Task Purpose For More Information
1. Gather the following information about the phone:
• Phone Model
• MAC address
• Physical location of the phone
• Name or user ID of phone user
• Device pool
• Partition, calling search space, and location information
• Number of lines and associated directory numbers
(DNs) to assign to the phone
• Cisco Unified Communications Manager user to
associate with the phone
• Phone usage information that affects phone button
template, softkey template, phone features, IP Phone
services, or phone applications
Provides list of configuration requirements for setting up
phones.
Identifies preliminary configuration that you need to
perform before configuring individual phones, such as
phone button templates or softkey templates.
Refer to Cisco Unified Communications Manager
System Guide, Cisco Unified IP Phones.
See Telephony Features Available for the Phone,
page 5-1.
2. Customize phone button templates (if required).
Changes the number of line buttons, speed-dial buttons,
Service URL buttons or adds a Privacy button to meet user
needs.
You must specify a service URL with an IPv4 address.
Refer to Cisco Unified Communications Manager
Administration Guide, Phone Button Template
Configuration.
See Modifying Phone Button Templates, page 5-25.
3. Add and configure the phone by completing the required
fields in the Phone Configuration window. Required fields
are indicated by an asterisk (*) next to the field name; for
example, MAC address and device pool.
Adds the device with its default settings to the Cisco Unified
Communications Manager database.
Refer to Cisco Unified Communications Manager
Administration Guide, Cisco Unified IP Phone
Configuration.
For information about Product Specific Configuration
fields, refer to “?” Button Help in the Phone
Configuration window.
4. Add and configure directory numbers (lines) on the phone by
completing the required fields in the Directory Number
Configuration window. Required fields are indicated by an
asterisk (*) next to the field name; for example, directory
number and presence group.
Adds primary and secondary directory numbers and features
associated with directory numbers to the phone.
Refer to Cisco Unified Communications Manager
Administration Guide, Directory Number
Configuration.
See Telephony Features Available for the Phone,
page 5-1.
5. Customize softkey templates.
Adds, deletes, or changes order of softkey features that
display on the user’s phone to meet feature usage needs.
Refer to Cisco Unified Communications Manager
Administration Guide, Softkey Template
Configuration.
See Configuring Softkey Templates, page 5-27.