Specifications
Table Of Contents
- Cisco Unified IP Phone Administration Guide for Cisco Unified CM 8.5 (SCCP and SIP)
- Contents
- Preface
- An Overview of the Cisco Unified IP Phone
- Understanding the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G
- What Networking Protocols are Used?
- What Features are Supported on the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G?
- Understanding Security Features for Cisco Unified IP Phones
- Overview of Configuring and Installing Cisco Unified IP Phones
- Installing Cisco Unified IP Phones
- Preparing to Install the Cisco Unified IP Phone on Your Network
- Understanding Interactions with Other Cisco Unified IP Communications Products
- Providing Power to the Phone
- Understanding Phone Configuration Files
- Understanding the Phone Startup Process
- Adding Phones to the Cisco Unified Communications Manager Database
- Using Cisco Unified IP Phones with Different Protocols
- Determining the MAC Address of a Cisco Unified IP Phone
- Setting Up the Cisco Unified IP Phone
- Before You Begin
- Understanding the Cisco Unified IP Phone Components
- Installing the Cisco Unified IP Phone
- Attaching a Cisco Unified IP Phone Expansion Module
- Adjusting the Placement of the Cisco Unified IP Phone
- Verifying the Phone Startup Process
- Configuring Startup Network Settings
- Configuring Security on the Cisco Unified IP Phone
- Configuring Settings on the Cisco Unified IP Phone
- Configuration Menus on the Cisco Unified IP Phone
- Overview of Options Configurable from a Phone
- Network Configuration Menu
- Device Configuration Menu
- Unified CM Configuration
- SIP Configuration Menu for SIP Phones
- Call Preferences Menu for SIP Phones
- HTTP Configuration Menu
- Locale Configuration Menu
- UI Configuration Menu
- Media Configuration Menu
- Power Save Configuration Menu
- Ethernet Configuration Menu
- Security Configuration Menu
- QoS Configuration Menu
- Network Configuration
- Security Configuration Menu
- Configuring Features, Templates, Services, and Users
- Telephony Features Available for the Phone
- Configuring Product Specific Configuration Parameters
- Configuring Corporate and Personal Directories
- Modifying Phone Button Templates
- Configuring Softkey Templates
- Setting Up Services
- Adding Users to Cisco Unified Communications Manager
- Managing the User Options Web Pages
- Customizing the Cisco Unified IP Phone
- Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
- Monitoring the Cisco Unified IP Phone Remotely
- Troubleshooting and Maintenance
- Resolving Startup Problems
- Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process
- Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager
- Identifying Error Messages
- Checking Network Connectivity
- Verifying TFTP Server Settings
- Verifying IP Addressing and Routing
- Verifying DNS Settings
- Verifying Cisco Unified Communications Manager Settings
- Cisco CallManager and TFTP Services Are Not Running
- Creating a New Configuration File
- Registering the Phone with Cisco Unified Communications Manager
- Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
- Cisco Unified IP Phone Resets Unexpectedly
- Troubleshooting Cisco Unified IP Phone Security
- General Troubleshooting Tips
- General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module
- Resetting or Restoring the Cisco Unified IP Phone
- Using the Quality Report Tool
- Monitoring the Voice Quality of Calls
- Where to Go for More Troubleshooting Information
- Cleaning the Cisco Unified IP Phone
- Resolving Startup Problems
- Providing Information to Users Via a Website
- How Users Obtain Support for the Cisco Unified IP Phone
- Giving Users Access to the User Options Web Pages
- How Users Access the Online Help System on the Phone
- How Users Get Copies of Cisco Unified IP Phone Manuals
- Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials (SCCP Phones Only)
- How Users Subscribe to Services and Configure Phone Features
- How Users Access a Voice-Messaging System
- How Users Configure Personal Directory Entries
- Feature Support by Protocol for the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G
- Supporting International Users
- Technical Specifications
- Basic Phone Administration Steps
- Index

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Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5
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Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network
Understanding the Phone Startup Process
Understanding the Phone Startup Process
When connecting to the VoIP network, the Cisco Unified IP Phone goes through a standard startup
process, as described in Table 2-4. Depending on your specific network configuration, not all of these
process steps may occur on your Cisco Unified IP Phone.
Table 2-4 Cisco Unified IP Phone Startup Process
Task Purpose Related Topics
1. Obtaining Power from the Switch.
If a phone is not using external power, the switch provides
in-line power through the Ethernet cable that is attached to
the phone.
See Providing Power to the Phone, page 2-4.
See Resolving Startup Problems, page 9-1.
2. Loading the StoredPhone Image.
The Cisco Unified IP Phone has non-volatile flash memory
in which it stores firmware images and user-defined
preferences. At startup, the phone runs a bootstrap loader
that loads a phone image stored in flash memory. Using this
image, the phone initializes its software and hardware.
See Resolving Startup Problems, page 9-1.
3. Configuring VLAN.
If the Cisco Unified IP Phone is connected to a Cisco
switch, the switch next informs the phone of the voice
VLAN defined on the switch port. The phone needs to
know its VLAN membership before it can proceed with the
Dynamic Host Configuration Protocol (DHCP) request for
an IP address.
See Network Configuration Menu, page 4-5.
See Resolving Startup Problems, page 9-1.
4. Obtaining an IP Address.
If the Cisco Unified IP Phone is using DHCP to obtain an
IP address, the phone queries the DHCP server to obtain
one. If you are not using DHCP in your network, you must
assign static IP addresses to each phone locally.
See Network Configuration Menu, page 4-5.
See Resolving Startup Problems, page 9-1.
5. Accessing a TFTP Server.
In addition to assigning an IP address, the DHCP server
directs the Cisco Unified IP Phone to a TFTP server. If the
phone has a statically defined IP address, you must
configure the TFTP server locally on the phone. The phone
then contacts the TFTP server directly.
Note You can also assign an alternative TFTP server to
use instead of the one assigned by DHCP.
See Network Configuration Menu, page 4-5.
See Resolving Startup Problems, page 9-1.
6. Requesting the CTL file.
The TFTP server stores the CTL file. This file contains the
certificates necessary for establishing a secure connection
between the phone and Cisco Unified Communications
Manager.
Refer to Cisco Unified Communications Manager
Security Guide, Configuring the Cisco CTL
Client.