Cisco IP Phone 7960G and 7940G User Guide Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
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C O N T E N T S Preface xi About this Guide xi Related Documentation on the Web xiii Obtaining Documentation xiii Cisco.
Contents Choosing a Menu Item 1-12 Entering Characters on Your LCD Screen 1-12 Using the Handset, Speaker and Headset 1-12 Using the Handset 1-13 Adjusting the Handset Rest 1-13 Using the Speaker 1-14 Using a Headset 1-15 CHAPTER 2 Making Calls on Your Phone 2-1 Understanding Feature Availability 2-2 Placing, Answering, and Ending Calls 2-2 Placing a Call 2-2 Answering a Call 2-5 Ending a Call 2-6 Getting Notified When a Busy Line Is Available Using Cisco Call Back 2-6 Searching and Dialing from the Pho
Contents Directly Transferring Your Calls 3-2 Scenarios for Directly Transferring Your Calls 3-2 Storing and Retrieving a Call Using Call Park 3-4 Answering Calls that are Ringing on Another Extension Using Call Pickup 3-5 How to Pick Up Calls Within Your Group 3-5 How to Pick Up Calls Outside of Your Group 3-6 Forwarding Calls to Another Extension 3-6 Setting Up Call Forwarding on Your Phone 3-7 Canceling Call Forwarding on Your Phone 3-8 Sending Calls to a Voice Messaging System 3-8 CHAPTER 4 Making C
Contents CHAPTER Customizing Your Phone on the Web 6-1 6 Logging on to the User Options Web Pages 6-1 Changing your Password or PIN 6-2 Customizing Your Cisco IP Phone on the Web 6-3 CHAPTER 7 Using Your Voice Messaging System 7-1 CHAPTER 8 Managing Your Phone Contacts 8-1 Using a Personal Address Book 8-2 Searching Personal Address Book Entries on Your Phone 8-2 Editing a Personal Address Book Entry on Your Phone 8-3 Dialing a Personal Address Book Entry 8-3 Using the Cisco IP Phone Address Book
Contents Tips for General Troubleshooting on Your Cisco IP Phone 10-1 Diagnosing Problems 10-3 Accessing Network Configuration Data 10-3 Accessing Model Information 10-4 Accessing Status Data 10-5 Troubleshooting Cisco CallManager Extension Mobility 10-5 Using the Quality Reporting Tool 10-7 APPENDIX A FAQ A-1 How do I access my voice messages? A-2 How do I set up speed-dial numbers? A-2 How do I set up softkeys for speed dialing? A-2 How do I access the User Options web page? A-3 How do I see a list of
Contents What is the maximum number of speed-dial numbers that I can configure on my phone? A-6 How do I assign a phone service to a button on my Cisco IP Phone? A-6 If I cannot answer a call that I have forwarded to another number, will the call get rerouted to my voice messaging system? A-7 How do I set priority levels for my calls? A-7 How can I send calls directly to a voice messaging system? A-7 Why don’t I get a dial tone after dialing an access code? A-8 How do I trace a suspicious call? A-8 Where c
Preface This preface covers these topics: • About this Guide, page xi • Related Documentation on the Web, page xiii • Obtaining Documentation, page xiii • Obtaining Technical Assistance, page xv • Obtaining Additional Publications and Information, page xvii • Document Conventions, page xviii About this Guide Use this guide to perform basic and advanced phone tasks using your Cisco IP Phone 7960G or 7940G with Cisco CallManager.
Preface About this Guide This book is organized in the following way: Chapter Contents Chapter 1, “Introducing Your Cisco IP Phone” Instructions on installing your phone, as well as an overview of your phone. Chapter 2, “Making Calls on Your Phone” Information and procedures for placing, answering, and ending calls. Chapter 3, “Redirecting Calls on Your Information and procedures for transfering and forwading Phone” calls, and other ways of redirecting your phone calls.
Preface Related Documentation on the Web Related Documentation on the Web For more information, refer to these documents: • Cisco IP Phone 7960G and 7940G Phone Guide—This booklet includes basic installation instructions and ships in the box with each phone. • Cisco IP Phone 7914 Expansion Module Phone Guide—This guide includes user instructions and installation information for the Cisco IP Phone 7914 Expansion Module.
Preface Obtaining Documentation Documentation CD-ROM Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which might have shipped with your product. The Documentation CD-ROM is updated regularly and might be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual or quarterly subscription. Registered Cisco.
Preface Obtaining Technical Assistance You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address: Cisco Systems Attn: Customer Document Ordering 170 West Tasman Drive San Jose, CA 95134-9883 We appreciate your comments.
Preface Obtaining Technical Assistance For P1 or P2 cases (your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.
Preface Obtaining Additional Publications and Information Obtaining Additional Publications and Information Information about Cisco products, technologies, and network solutions is available from various online and printed sources. • The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL: http://www.cisco.com/en/US/products/products_catalog_links_launch.
Preface Document Conventions http://www.cisco.com/en/US/learning/index.html Document Conventions This document uses the following conventions: Convention Description boldface font Commands and keywords are in boldface. italic font Arguments for which you supply values are in italics. [ ] Elements in square brackets are optional. string A nonquoted set of characters. Do not use quotation marks around the string or the string will include the quotation marks.
Preface Document Conventions Warnings use the following conventions: Statement 1071—Warning Definition Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents.
Preface Document Conventions Attention IMPORTANTES INFORMATIONS DE SÉCURITÉ Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant entraîner des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers liés aux circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents.
Preface Document Conventions Advarsel VIKTIGE SIKKERHETSINSTRUKSJONER Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade på person. Før du begynner å arbeide med noe av utstyret, må du være oppmerksom på farene forbundet med elektriske kretser, og kjenne til standardprosedyrer for å forhindre ulykker. Bruk nummeret i slutten av hver advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som fulgte med denne enheten.
Preface Document Conventions Varning! VIKTIGA SÄKERHETSANVISNINGAR Denna varningssignal signalerar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanliga förfaranden för att förebygga olyckor. Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning.
Preface Document Conventions Cisco IP Phone 7960G and 7940G User Guide OL-4637-01 xxiii
Preface Document Conventions Cisco IP Phone 7960G and 7940G User Guide xxiv OL-4637-01
C H A P T E R 1 Introducing Your Cisco IP Phone A Cisco IP Phone is a full-featured telephone that provides voice communication over the same data network that your computer uses. This phone functions much like a traditional analog phone, allowing you to place and receive telephone calls. It also supports features that you have come to expect from a telephone—such as speed dialing, redial, call transfer, conference calling, and voice messaging access.
Chapter 1 Introducing Your Cisco IP Phone Connecting Your Cisco IP Phone This chapter covers the following topics: • Connecting Your Cisco IP Phone, page 1-2 • Identifying Buttons and Hardware, page 1-6 • Auto-Registering Your Phone Using TAPS, page 1-10 • Using Feature Buttons, page 1-10 • Using Help on Your Phone, page 1-11 • Using Softkeys, page 1-11 • Choosing a Menu Item, page 1-12 • Entering Characters on Your LCD Screen, page 1-12 • Using the Handset, Speaker and Headset, page 1-1
Chapter 1 Introducing Your Cisco IP Phone Connecting Your Cisco IP Phone Attention Avant de brancher le système sur la source d'alimentation, consulter les directives d'installation. Warnung Vor dem Anschließen des Systems an die Stromquelle die Installationsanweisungen lesen. Avvertenza Advarsel Consultare le istruzioni di installazione prima di collegare il sistema all'alimentatore. Les installasjonsinstruksjonene før systemet kobles til strømkilden.
Chapter 1 Introducing Your Cisco IP Phone Connecting Your Cisco IP Phone See Figure 1-1 to locate connections on the back of your phone.
Chapter 1 Introducing Your Cisco IP Phone Connecting Your Cisco IP Phone 1 AC/DC adapter port (DC48V) for power 5 connector (for phones not provided with inline power) 2 Power supply with DC connector for phone 6 Handset port for connecting the handset 3 AC power cable with wall socket plug 7 Headset port for connecting a headset 4 Network port (10/100 SW) for connecting to the network Access port (10/100 PC) for connecting your phone to your PC Before You Begin Verify that your system admin
Chapter 1 Introducing Your Cisco IP Phone Identifying Buttons and Hardware Step 2 Connect the handset to the handset port. Ensure that the end of the cord with the longer uncoiled section is connected to the body of the phone. Step 3 If your system administrator delivered your Cisco IP Phone with a power supply, connect the power supply plug to the DC48V AC adapter port on the back of the phone.
Chapter 1 Introducing Your Cisco IP Phone Identifying Buttons and Hardware Figure 1-2 Cisco IP Phone 7960 2 3 4 1 5 6 7 8 68561 9 17 16 15 14 13 12 11 10 Figure 1-3 Cisco IP Phone 7940 2 3 4 1 5 6 7 8 17 16 15 14 13 12 11 10 68562 9 Cisco IP Phone 7960G and 7940G User Guide OL-4637-01 1-7
Chapter 1 Introducing Your Cisco IP Phone Identifying Buttons and Hardware 1 Handset with indicator light Functions like a traditional handset. The light strip at the top of the handset blinks when the phone rings and can be set to remain lit when you receive a voice message. For more information on working with the handset, see the “Using the Handset, Speaker and Headset” section on page 1-12. 2 LCD screen 3 Cisco IP Phone Indicates your Cisco IP Phone model.
Chapter 1 Introducing Your Cisco IP Phone Identifying Buttons and Hardware 11 Headset button Toggles the headset on or off. For more information on working with the headset, see the “Using a Headset” section on page 1-15. 12 Volume button Increases or decreases volume for the handset, headset, or speakerphone (depending upon which is currently active). Also controls the ringer volume (if the handset is in its cradle), and the LCD screen contrast.
Chapter 1 Introducing Your Cisco IP Phone Auto-Registering Your Phone Using TAPS Auto-Registering Your Phone Using TAPS After your phone is installed and connected to the network, your system administrator might ask you to auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used either for a new phone or to replace an existing phone. Procedure Step 1 To register with TAPS, pick up the handset and enter the TAPS extension provided by your system administrator.
Chapter 1 Introducing Your Cisco IP Phone Using Help on Your Phone • Directories button—Displays various directories on your phone’s LCD screen, including missed, received, and placed calls. You can use each of these directories to locate phone numbers and you can dial those numbers from the directories. For more information, see the “Searching and Dialing from the Phone Directory” section on page 2-7 and the “Viewing and Dialing from the Phone Logs” section on page 2-8.
Chapter 1 Introducing Your Cisco IP Phone Choosing a Menu Item Some of the softkeys enable positioning and corrections to your input. For example, the >> softkey allows you to reposition your cursor. The << softkey allows you to delete a character or digit in an entry. Press the << softkey or the Delete softkey if you make a mistake or need to edit an entry. The Delete softkey allows you to edit a character or digit—it does not delete the entire entry.
Chapter 1 Introducing Your Cisco IP Phone Using the Handset, Speaker and Headset • Using the Speaker, page 1-14 • Using a Headset, page 1-15 Using the Handset The handset on your Cisco IP Phone functions in the same way as a handset on a traditional phone: • To place and answer calls with the handset, lift the handset. • To hang up, place the handset back in its cradle.
Chapter 1 Introducing Your Cisco IP Phone Using the Handset, Speaker and Headset Figure 1-4 2 3 77354 1 Using the Handset Rest Step 1 Set the handset aside and use your thumb and finger to grasp and pull out the square plastic tab in the handset rest. Step 2 Rotate the tab 180 degrees. Step 3 Slide the tab back into the handset rest with the extension protruding from the top of the tab. Replace the handset in the rest.
Chapter 1 Introducing Your Cisco IP Phone Using the Handset, Speaker and Headset Using a Headset You can use the headset in conjunction with all of the features on your Cisco IP Phone, including the Volume and Mute buttons. Use these buttons to adjust the volume to the ear piece and to mute the speech path from the headset microphone. To place and answer calls using a headset, plug an approved headset into the back of the phone base and press the Headset button on the front of your phone.
Chapter 1 Introducing Your Cisco IP Phone Using the Handset, Speaker and Headset Cisco IP Phone 7960G and 7940G User Guide 1-16 OL-4637-01
C H A P T E R 2 Making Calls on Your Phone This chapter describes how to place, answer, and end calls and use other basic features on your Cisco IP Phone.
Chapter 2 Making Calls on Your Phone Understanding Feature Availability Understanding Feature Availability Your company’s phone support team determines which features and services are available to you and how they will be configured. Therefore, some of the features included in this User Guide might not be available to you or might work differently on your phone system. Contact your support desk or system administrator if you have questions about feature availability.
Chapter 2 Making Calls on Your Phone Placing, Answering, and Ending Calls Table 2-1 Placing a call (continued) If you want to... Then... Place a new call on an active line Press the NewCall softkey and dial a number. Dial with the phone on-hook (no dial tone) From the main screen, dial the number and press the Dial softkey. (You will not hear a dial tone until after you press the Dial softkey.
Chapter 2 Making Calls on Your Phone Placing, Answering, and Ending Calls Table 2-1 Placing a call (continued) If you want to... Then... Dial from a phone log Press the Directories button and choose Missed Calls, Received Calls, or Placed Calls. To dial from a listing, press the number or scroll to it and go off-hook. To add a prefix or other digits to the number before dialing, press the EditDial softkey.
Chapter 2 Making Calls on Your Phone Placing, Answering, and Ending Calls Answering a Call Table 2-2 lists ways to answer an incoming call: Table 2-2 Answering a Call If you want to... Then... Answer with the handset Lift the handset. Answer using a headset Press the Headset button if it is not lit. If the Headset button is lit, press the Answer softkey or the line button of the incoming call. Answer with the speakerphone Press the Answer softkey, the Speaker button, or the line button.
Chapter 2 Making Calls on Your Phone Getting Notified When a Busy Line Is Available Using Cisco Call Back Ending a Call Table 2-3 lists ways to end a call. Table 2-3 Ending a Call If you are using... Then... The handset Return the handset to the cradle, or press the line button or the EndCall softkey. A headset Press the Headset button or the line button or the EndCall softkey. (If you want to keep the headset mode activated for use with AutoAnswer, press the line button or the EndCall softkey.
Chapter 2 Making Calls on Your Phone Searching and Dialing from the Phone Directory A confirmation message is displayed. Press the Exit softkey to close the confirmation screen or press the Cancel softkey to cancel call back notification. Step 4 When the extension you called is available to receive a call, you receive an audio and visual alert from your phone. Press Dial to dial the number.
Chapter 2 Making Calls on Your Phone Viewing and Dialing from the Phone Logs Viewing and Dialing from the Phone Logs If your phone display indicates that you have missed calls, you can use the Missed Calls option on the Directory menu to view your call history and to call back the person whose call you missed. Likewise, you can view call histories and place calls from the Received Calls and Placed Calls directories. If the network shuts down or is reset, you might lose your call history records.
Chapter 2 Making Calls on Your Phone Using Mute and Hold Using Mute and Hold Table 2-4 lists ways to use the Mute and Hold features. Table 2-4 Using Mute and Hold If you want to... Then... Mute a call Press the Mute button to mute the handset, headset, or speakerphone during a call. Mute temporarily disables your phone’s microphone so you can hear other parties on the call but they cannot hear you. To toggle mute off, press Mute again.
Chapter 2 Making Calls on Your Phone Tracing Suspicious Calls Tracing Suspicious Calls If you receive a suspicious call, you can notify your system administrator by using the Malicious Call Identification (MCID) feature. This feature allows you to trace the source of a suspicious call, through either a feature button or a softkey, and identify the call for further action.
Chapter 2 Making Calls on Your Phone Setting Up and Receiving Priority Calls Follow these steps to use abbreviated dialing: Before You Begin Log in to the User Options web page to configure your abbreviated dialing numbers. For instructions, see the “Logging on to the User Options Web Pages” section on page 6-1 and the “Customizing Your Cisco IP Phone on the Web” section on page 6-3. Procedure Step 1 Dial a speed-dial index number while your phone is on-hook. The AbbrDial softkey appears on your phone.
Chapter 2 Making Calls on Your Phone Setting Up and Receiving Priority Calls Setting Up a Priority Call When you set up a precedence call, you select a priority level for the call based on a preconfigured pattern of numbers assigned by your system administrator. (Precedence levels are selected on a per-call basis.) Receiving a Priority Call A precedence call is a call with a higher priority than an existing call.
Chapter 2 Making Calls on Your Phone Setting Up and Receiving Priority Calls MLPP Exceptions: • Will not drop or preempt an active call on the Cisco IP Phones 7960G and 7940G. • Is not supported on conference bridges or with Cisco IP Manager Assistant (Cisco IPMA). MLPP Messages If a priority call cannot be connected between the parties, you might hear messages similar to the following: • A message indicating that an invalid priority level was requested.
Chapter 2 Making Calls on Your Phone Setting Up and Receiving Priority Calls Cisco IP Phone 7960G and 7940G User Guide 2-14 OL-4637-01
C H A P T E R 3 Redirecting Calls on Your Phone This chapter provides instructions for redirecting calls on your phone. It covers the following topics: • Transferring Calls, page 3-1 • Storing and Retrieving a Call Using Call Park, page 3-4 • Answering Calls that are Ringing on Another Extension Using Call Pickup, page 3-5 • Forwarding Calls to Another Extension, page 3-6 • Sending Calls to a Voice Messaging System, page 3-8 Transferring Calls Transfer redirects a connected call.
Chapter 3 Redirecting Calls on Your Phone Transferring Calls Step 3 When it rings on the other end, press Transf again. Or, when the party answers, announce the call and then press Transf. (This is a consult transfer.) Step 4 If you are using a handset, hang up. If the party refuses the call, press the Resume softkey to return to the original call. Directly Transferring Your Calls Direct Transfer provides another way to transfer a call.
Chapter 3 Redirecting Calls on Your Phone Transferring Calls The selected call displays a checkmark indicator on the phone’s LCD screen. Step 3 Use the Navigation button to select the second call-on-hold. The call will be highlighted on the phone and added to the direct transfer. Step 4 Press the DirTrfr softkey. The two calls that were on hold are joined into one call.
Chapter 3 Redirecting Calls on Your Phone Storing and Retrieving a Call Using Call Park Step 3 Use the Navigation button to select the second call-on-hold. The call will be highlighted on the phone and added to the direct transfer. Step 4 Press the DirTrfr softkey. The first and second calls that were on hold are joined into one call.
Chapter 3 Redirecting Calls on Your Phone Answering Calls that are Ringing on Another Extension Using Call Pickup Answering Calls that are Ringing on Another Extension Using Call Pickup You can answer an incoming call that is ringing on an extension other than your own by using the call pickup feature. This feature allows you to answer the call on your phone.
Chapter 3 Redirecting Calls on Your Phone Forwarding Calls to Another Extension Tip If there is more than one incoming call involved when you activate call pickup, the first unanswered call will ring at your phone. How to Pick Up Calls Outside of Your Group Group call pickup allows you to pick up incoming calls within your own group or in other groups. A “group” might contain coworkers in neighboring offices or cubes. You must dial the appropriate call group pickup number when using this feature.
Chapter 3 Redirecting Calls on Your Phone Forwarding Calls to Another Extension • Send incoming calls to another number where you can answer the calls (for example, if you are going to be working in an alternate office). • Send incoming calls directly to your voice messaging system. Your desk phone does not ring when calls are routed to your voice messaging system through the call forwarding feature. Call forwarding can send your calls to another Cisco IP Phone or to a traditional analog phone.
Chapter 3 Redirecting Calls on Your Phone Sending Calls to a Voice Messaging System Step 3 Tip To cancel call forwarding, press the CFwdAll softkey. You can use the User Options web pages to set up call forwarding when you are not at your phone, or to use call forwarding to send all of your incoming calls directly to your voice messaging system without causing your desk phone to ring. Refer to the procedures in Customizing Your Cisco IP Phone on the Web.
Chapter 3 Redirecting Calls on Your Phone Sending Calls to a Voice Messaging System • Immediate Divert is not supported when Call Forward All (CFA) and Call Forward Busy (CFB) are activated. • Immediate Divert cannot redirect a call to a busy voice messaging system. • If you press the iDivert softkey while you are participating in a conference call (ad hoc conference, Meet-me conference, or Join conference), the conference participants hear your voice messaging mail box greeting.
Chapter 3 Redirecting Calls on Your Phone Sending Calls to a Voice Messaging System Cisco IP Phone 7960G and 7940G User Guide 3-10 OL-4637-01
C H A P T E R 4 Making Conference Calls on Your Phone Your Cisco IP Phone supports conference calls, enabling you to talk with multiple parties at the same time. When you are on a conference call, you can use regular phone features such as Mute, Hold, Transfer, and speakerphone.
Chapter 4 Making Conference Calls on Your Phone Viewing Participants in a Conference Call Repeat these steps to add parties to the conference call. Once the conference call initiator disconnects from the call, no additional parties can be added. Tip You can drop the last party added by pressing the RmLstC softkey, if the feature is available.
Chapter 4 Making Conference Calls on Your Phone Selecting Participants to Join a Conference Call When only two participants remain in a conference, the conferee list is cleared and the conference is ended. The two remaining participants are reconnected as a direct call. Selecting Participants to Join a Conference Call You can use the Join feature to join all parties in established calls (active or on hold) into one call by using the Join softkey.
Chapter 4 Making Conference Calls on Your Phone Adding Your Line to a Shared Line Call Note When you press the Join softkey from a connected call or from another call, that call is automatically included in the conference call (if not specifically selected). Tips for using the Join feature: • A minimum of two calls must be selected. • You can connect up to 16 participants into one conference call. • The connection of two or more conference calls is not supported.
Chapter 4 Making Conference Calls on Your Phone Adding Your Line to a Shared Line Call Support for Conference Modes Cisco IP Phones support barge in two conference modes: Note • Using the Barge softkey and conference resources that are built into the phone. Barge allows you to join an in-progress call with minimal interruption to the call. When you use Barge, other parties on the call hear a beep tone announcing your presence. Barge does not change the original call information display.
Chapter 4 Making Conference Calls on Your Phone Adding Your Line to a Shared Line Call Step 3 Press the Barge softkey, if your system administrator assigned Barge to your phone. The phone creates a conference call and sends a beep tone to all of the conference participants. (If the barge fails, the original call remains active.) Note Step 4 Contact your system administrator if a message similar to “No Conference Bridge Available” appears on your phone’s LCD screen when you press the Barge softkey.
Chapter 4 Making Conference Calls on Your Phone Keeping Your Call Information Private Keeping Your Call Information Private If you use a shared line, you can keep your call information private from users who share your lines by using the Privacy feature. Note Table 4-1 The Privacy feature must be configured by your system administrator. Check to see if this feature has been enabled for your phone. Enabling and Disabling Your Call Privacy When Privacy is... Then...
Chapter 4 Making Conference Calls on Your Phone Using Meet-me Conferences Note The privacy setting prevents your call status information from being displayed on the shared line and it prevents another party from barging into your call. Using Meet-me Conferences Your Cisco IP Phone supports Meet-me conferences. A Meet-me conference allows other callers to dial into the conference call.
Chapter 4 Making Conference Calls on Your Phone Using Meet-me Conferences Joining a Meet-me Conference To join a Meet-me conference, dial the Meet-me conference number provided by the Meet-me conference initiator. You are connected to the conference after the conference initiator dials in and establishes the conference. You do not need to press the Meet-me softkey on your Cisco IP Phone.
Chapter 4 Making Conference Calls on Your Phone Using Meet-me Conferences Cisco IP Phone 7960G and 7940G User Guide 4-10 OL-4637-01
C H A P T E R 5 Customizing Settings on Your Phone This chapter describes the ways in which you can personalize settings, such as volume and ringer sound, for your Cisco IP Phone.
Chapter 5 Customizing Settings on Your Phone Adjusting the Ringer Volume Note Step 2 If you press the Volume button when none of these are in use, you are adjusting the ringer volume. For details, see the “Adjusting the Ringer Volume” section on page 5-2. To save this volume setting for future calls, press the Save softkey.
Chapter 5 Customizing Settings on Your Phone Personalizing the Ringer Sound Step 3 To set the ring type for the default ring tone, use the Navigation button to highlight Default Ring and press the Select softkey. Step 4 Use the Navigation button to scroll through the list of ring types and press the Play softkey to hear the selected ring. Step 5 When you find the ring you want, press the Select softkey to select the corresponding check box.
Chapter 5 Customizing Settings on Your Phone Changing the LCD Screen Contrast Changing the LCD Screen Contrast To improve the readability of the LCD screen, follow these steps to adjust the contrast. Procedure Step 1 Press the Settings button. Step 2 From the Settings menu, use the Navigation button to highlight Contrast and press the Select softkey.
C H A P T E R 6 Customizing Your Phone on the Web You can customize your phone on the web using the Cisco CallManager User Options web pages. This chapter includes the following topics: Note • Logging on to the User Options Web Pages, page 6-1 • Changing your Password or PIN, page 6-2 • Customizing Your Cisco IP Phone on the Web, page 6-3 If you use the Cisco CallManager Extension Mobility service, changes that you make from the User Options web pages are maintained in your device profile.
Chapter 6 Customizing Your Phone on the Web Changing your Password or PIN Step 3 From the “Select a device to configure” drop-down list, select your phone model or, if applicable, your Cisco CallManager Extension Mobility device profile (which usually contains the prefix “EM”). The menu is context-sensitive and displays options appropriate for the device or device profile that you have selected.
Chapter 6 Customizing Your Phone on the Web Customizing Your Cisco IP Phone on the Web Procedure for Changing your PIN Step 1 From the User Options main menu, select your phone or, if applicable, your Cisco CallManager Extension Mobility device profile from the Select a device to configure drop-down list. Step 2 Click Change your PIN. The Change Your Personal Identification Number (PIN) page appears. Step 3 Fill in the fields as follows: a. In the Current PIN text box, enter your current PIN. b.
Chapter 6 Customizing Your Phone on the Web Customizing Your Cisco IP Phone on the Web Table 6-1 Additional Features and Services Feature/Service... Explanation... Call Forwarding Redirects your incoming calls to another number. Speed Dial Provides quick access to frequently dialed numbers. Abbreviated Dialing Extends speed dial functionality by using a dial entry index number while your phone is on-hook.
C H A P T E R 7 Using Your Voice Messaging System Your phone administrator chooses the voice messaging system that your phone uses. For information about how to use your voice messaging system, refer to the documentation that came with your phone. For example, if your administrator configured your phone system to work with Cisco Unity, refer to the Cisco Unity documentation for information about accessing your voice messages.
Chapter 7 Table 7-1 Using Your Voice Messaging System Using Your Voice Messaging System (continued) If you want to... Then... Recognize when you have a voice message Check your Cisco IP Phone for the following indicators: Listen to a voice message • The red light on your handset—This indicator can vary, depending on how the message waiting lamp is configured, but it usually remains lit when you have a voice message. See the “Customizing Your Cisco IP Phone on the Web” section on page 6-3.
C H A P T E R 8 Managing Your Phone Contacts Your Cisco IP Phone might supply several different features to help you manage your phone contacts: a personal address book, a Cisco IP phone synchronizer, the Personal Address Book service, and the Fast Dial service. Note These features are optional. Check with your system administrator to find out which features are available to you. The Personal Address Book allows you to store names and numbers of your common contacts.
Chapter 8 Managing Your Phone Contacts Using a Personal Address Book • Microsoft Outlook address book • Microsoft Outlook Express address book This chapter covers the following topics: • Using a Personal Address Book, page 8-2 • Using the Cisco IP Phone Address Book Synchronizer, page 8-4 • Using the Fast Dial Service, page 8-4 Using a Personal Address Book Before you can use a personal address book on your phone, you must be subscribed to a personal address book service.
Chapter 8 Managing Your Phone Contacts Using a Personal Address Book Step 4 Using the Navigation button, highlight the entry that you want and press the Select softkey. Editing a Personal Address Book Entry on Your Phone Use the following procedure to edit a Personal Address Book entry. Procedure Step 1 Find the entry that you want to edit, as described in the “Editing a Personal Address Book Entry on Your Phone” section on page 8-3. Step 2 Press the Edit softkey.
Chapter 8 Managing Your Phone Contacts Using the Cisco IP Phone Address Book Synchronizer Step 2 Use the Navigation button to choose the directory number that you want to dial and press the Dial softkey. Using the Cisco IP Phone Address Book Synchronizer You can synchronize your Microsoft Outlook and/or your Outlook Express address book entries with the directory in Cisco CallManager using the Cisco IP Phone Address Book Synchronizer.
Chapter 8 Managing Your Phone Contacts Using the Fast Dial Service Procedure Step 1 Find the address book entry for which you want to create a Fast Dial, as described in the “Editing a Personal Address Book Entry on Your Phone” section on page 8-3. Step 2 Use the Navigation button to highlight the appropriate entry and press the Select softkey. Step 3 Press the FastDial softkey.
Chapter 8 Managing Your Phone Contacts Using the Fast Dial Service Step 3 Press the Assign softkey. A message displays a request that you choose an index to assign. Step 4 Use the Navigation button to highlight a fast-dial index and press the Select softkey. Step 5 Enter a directory number and press the Submit softkey. A message displays that the Fast Dial entry has been created. Step 6 Press the OK softkey.
Chapter 8 Managing Your Phone Contacts Using the Fast Dial Service Before You Begin Before you can use the Fast Dial feature on your Cisco IP Phone, you must subscribe to the Fast Dial service. For information about subscribing to services, refer to Customizing Your Cisco IP Phone on the Web. Procedure Step 1 From your Cisco IP Phone, press the Services button. The phone displays the services that have been configured for your phone.
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C H A P T E R 9 Logging In to Your Extension Using the Cisco CallManager Extension Mobility Feature Your system administrator might provide you with a service called Cisco CallManager Extension Mobility. This service allows you to associate your phone number and user profile with any Cisco IP Phone.
Chapter 9 Logging In to Your Extension Using the Cisco CallManager Extension Mobility Feature Logging In to Cisco CallManager Extension Mobility beginning of every day. If you hear a busy signal after pressing the Messages button or any key on the touchtone key pad, then you must log in before using the phone. With Cisco CallManager Extension Mobility, you can be logged into only one phone at a time. If you want to use another phone, you must log out of the first phone.
Chapter 9 Logging In to Your Extension Using the Cisco CallManager Extension Mobility Feature Logging Out of Cisco CallManager Extension Mobility Note Your system administrator chooses the name for your particular extension mobility service. These options might be displayed on the Settings menu of your phone LCD screen as “extension mobility service,” for example. Step 3 Enter your user ID.
Chapter 9 Logging In to Your Extension Using the Cisco CallManager Extension Mobility Feature Changing Your Cisco CallManager Extension Mobility PIN Step 4 The phone might display “Do you want to log out ?” If it does, select Yes. Step 5 Press the Exit softkey to return to the previous screen.
C H A P T E R 10 Troubleshooting Your Phone This chapter contains procedures and troubleshooting information you might need to diagnose problems with your phone or to help install your phone. This chapter covers the following topics: • Tips for Cleaning Your Cisco IP Phone, page 10-1 • Tips for General Troubleshooting on Your Cisco IP Phone, page 10-1 • Diagnosing Problems, page 10-3 Tips for Cleaning Your Cisco IP Phone Caring for your Cisco IP Phone is easy.
Chapter 10 Troubleshooting Your Phone Tips for General Troubleshooting on Your Cisco IP Phone Table 10-1 Cisco IP Phone General Troubleshooting Tips Symptom to check... Action to take... Proper signaling/dial tone on the To check that signaling is working properly on your phone, press the phone Speaker button to answer a call. If you hear a dial tone and you can answer a call, signaling is working properly Handset cradle clip gets stuck or The phones are designed with a reversible handset cradle clip.
Chapter 10 Troubleshooting Your Phone Diagnosing Problems Table 10-1 Cisco IP Phone General Troubleshooting Tips (continued) Symptom to check... Action to take... Glare on the phone’s LCD screen The footstand on the phone is designed to allow adjustment for several positions to eliminate glare on the LCD screen. Adjust your phone for optimum LCD screen clarity. See the “Connecting Your Cisco IP Phone” section on page 1-2.
Chapter 10 Troubleshooting Your Phone Diagnosing Problems Follow these steps to access network configuration data. Procedure Step 1 Press the Settings button. Step 2 From the Settings menu, use the Navigation button to select Network Configuration. Step 3 Press the Select softkey.
Chapter 10 Troubleshooting Your Phone Diagnosing Problems Accessing Status Data Your network administrator or technician might want to access status information to monitor the performance of your phone. Follow these steps to access status data. Procedure Step 1 Press the Settings button. Step 2 From the Settings menu, use the Navigation button to select Status. Step 3 Press the Select softkey. The Settings Status submenu appears.
Chapter 10 Troubleshooting Your Phone Diagnosing Problems Table 10-2 Troubleshooting Error Messages Error Code or Message Recommended Action for Users 0, 2, 3, 6, 9, 12, 100, 101 When you try to log in to Cisco CallManager Extension Mobility, the phone displays one of these error codes or error messages. HTTP error Invalid host No services configured Provide your system administrator with the information displayed on the phone. Requesting...
Chapter 10 Troubleshooting Your Phone Diagnosing Problems Using the Quality Reporting Tool Your administrator might temporarily configure your Cisco IP Phone with the Quality Reporting Tool to troubleshoot problems with your phone calls. With the Quality Reporting Tool, you can use the QRT softkey to submit information about problem phone calls to your system administrator.
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A P P E N D I X A FAQ This Frequently Asked Questions section contains the following information: • How do I access my voice messages?, page A-2 • How do I set up speed-dial numbers?, page A-2 • How do I set up softkeys for speed dialing?, page A-2 • How do I access the User Options web page?, page A-3 • How do I see a list of my missed calls?, page A-3 • How do I put a call on hold without a hold button?, page A-3 • How do I change the contrast on the phone’s LCD screen?, page A-3 • How do
Appendix A FAQ How do I access my voice messages? • How do I assign a phone service to a button on my Cisco IP Phone?, page A-6 • If I cannot answer a call that I have forwarded to another number, will the call get rerouted to my voice messaging system?, page A-7 • How do I set priority levels for my calls?, page A-7 • How can I send calls directly to a voice messaging system?, page A-7 • Why don’t I get a dial tone after dialing an access code?, page A-8 • How do I trace a suspicious call?, p
Appendix A FAQ How do I access the User Options web page? How do I access the User Options web page? The User Options web page allows you to configure and/or modify certain settings for your phone (such as speed-dial numbers). For instructions on how to access this web page, see the “Logging on to the User Options Web Pages” section on page 6-1. How do I see a list of my missed calls? You can list the missed calls, placed calls, and received calls on your phone.
Appendix A FAQ How do I forward calls? profile for your extension mobility extension. The Cisco CallManager Extension Mobility device profile usually has identifying text in the name, such as “EM”. How do I forward calls? You can forward calls to another extension, or to your voice messaging system, either from your phone or from the User Options web page. For more information, see the “Forwarding Calls to Another Extension” section on page 3-6.
Appendix A FAQ How do I add my line to a shared line call? How do I add my line to a shared line call? You can add your line to a call-in-progress on a shared line by pressing the Barge or cBarge softkey. For more information, see the “Adding Your Line to a Shared Line Call” section on page 4-4. How do I keep my call information private? You can keep your call information private on shared lines by using the Privacy feature. This feature must be enabled by your system administrator.
Appendix A FAQ I’ve used up all my speed-dial buttons, can I add more? I’ve used up all my speed-dial buttons, can I add more? If you assigned numbers to all of the speed-dial buttons on your phone, there are additional ways to store numbers for fast retrieval: • Add a Cisco IP Phone 7914 Expansion Module to your phone, and get an additional 14 speed-dial buttons. Refer to the Cisco IP Phone 7914 Expansion Module Phone Guide. • Use the Fast Dial service to store the remainder of your phone numbers.
Appendix A FAQ If I cannot answer a call that I have forwarded to another number, will the call get rerouted to my voice messaging If I cannot answer a call that I have forwarded to another number, will the call get rerouted to my voice messaging system? Yes—as long as the forwarded call is not picked up by a person or an answering machine.
Appendix A FAQ Why don’t I get a dial tone after dialing an access code? Why don’t I get a dial tone after dialing an access code? If you use an access code, such as 9, to make external calls, you might not hear a dial tone after you have dialed the access code. Continue dialing your call. How do I trace a suspicious call? You can use the Malicious Call Identification feature to trace a suspicious call that you have received. This feature must be enabled by your system administrator.
A P P E N D I X B Safety Notices This appendix contains important safety infomation. Read the following safety notices before installing or using your Cisco IP Phone. These safety notices apply to phones in the Cisco IP Phone 7960G and 7940G series. Warning This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents.
Appendix B Safety Notices Warning Do not work on the system or connect or disconnect cables during periods of lightning activity. Warning To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution when connecting cables.
Appendix B Safety Notices – Shorten the length of the external device cable. – Apply ferrites or other such devices on the cables for the external device. • Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.
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I N D EX Symbols limitations 4-6 understanding shared lines 4-4 ? button busy lines, using Cisco Call Back 2-6 identifying 1-8 using 1-11 C A cable connections on your phone 1-4 call park, and storing calls 3-4 abbreviated dialing call pickup customizing 6-4 about 3-5 using 2-10 answering calls outside your group 3-6 about this book xi answering calls within your group 3-5 ad hoc conference call 4-2 cBarge 4-6 adjusting Cisco Call Back, about 2-6 LCD screen contrast 5-4 Cisco CallManage
Index using softkeys 1-11 using for two calls on hold 3-2 cleaning your phone 10-1 using for two selected calls from a connected call 3-3 Conferee List 4-2 conference calls documentation conventions xviii ad hoc 4-2 related xiii joining a conference call 4-3 Meet-me 4-8 placing 4-1 E viewing participants 4-2 conference modes ending calls 2-6 Barge 4-5 cBarge 4-5 F types 4-5 connecting your phone 1-2 FAQ (Frequently Asked Questions) A-1 contacts Fast Dial service about 8-1 about 8-4 sync
Index G I group call pickup 3-6 Immediate Divert exceptions 3-8 status messages 3-9 H using 3-8 handset rest, adjusting 1-13 using on an incoming call 3-8 handsets using on an outgoing call 3-8 about 1-8 installing your phone 1-2 adjusting volume 5-1 introduction 1-1 answering a call with 2-5 ending a call with 2-6 placing a call with 2-2 headset button, identifying 1-9 J joining a conference call 4-3 headsets adjusting volume 5-1 answering a call with 2-5 ending calls with 2-6 K keypad, i
Index M P Malicious Call Identification personal address book identifying 2-10 editing 8-3 tracing suspicious calls 2-10 placing a call with 8-3 using 2-10 searching 8-2 Meet-me conferences about 4-8 establishing 4-8 joining 4-9 messages button phone logs, about 2-8 PIN, changing for Cisco CallManager Extension Mobility 9-4 placed calls, viewing 2-8 placing a call 2-2 power supply 1-6 about 1-10 identifying 1-9 priority calls about 2-11 message waiting indicator light 1-8 receiving 2-12 mis
Index S Tool for Auto-Registered Phone Support (TAPS) 1-10 services tracing suspicious calls 2-10 button, about 1-10 button, identifying 1-9 settings button about 1-10 transferring calls to another extension 3-1 using direct transfer 3-2 troubleshooting your phone 10-1 identifying 1-8 shared lines U privacy 4-7 using 4-4 user options web pages softkeys, about 1-9 about 6-1 speaker button, identifying 1-8 logging in 6-1 speakerphone adjusting volume 5-1 V answering a call with 2-5 ending cal
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