Operation Manual

A-7
Cisco IP Phone 7960G and 7940G User Guide
OL-4637-01
Appendix A FAQ
If I cannot answer a call that I have forwarded to another number, will the call get rerouted to my voice messaging
If I cannot answer a call that I have forwarded to
another number, will the call get rerouted to my
voice messaging system?
Yes—as long as the forwarded call is not picked up by a person or an answering
machine. Although call forwarding sends an incoming call intended for your
Cisco IP Phone to another number, your Cisco IP Phone does not relinquish the
forwarded call unless the call is answered (in other words, picked up by a person
or an answering machine). Your Cisco IP Phone considers a forwarded call
“unanswered” after a certain number of rings. Unanswered, forwarded calls are
redirected to your voice messaging system (if one is available).
How do I set priority levels for my calls?
You can set and see the priority levels for your calls by using the
Multilevel Precedence and Preemption feature. With this feature, authorized
parties can place priority calls and preempt lower priority calls. This feature must
be enabled by your system administrator.
For more information, see the “Setting Up and Receiving Priority Calls” section
on page 2-11.
How can I send calls directly to a voice messaging
system?
You can use call forwarding from your phone or from the User Options web page
to send calls directly to a voice messaging system without ringing your desk top
phone. Follow the procedure in the “Forwarding Calls to Another Extension”
section on page 3-6 and choose the Voice Messaging option.
You can also immediately redirect an incoming call to your voice messaging
system, or an outgoing call to the voice messaging system of the called party, by
using the Immediate Divert feature from your phone. See the “Sending Calls to a
Voice Messaging System” section on page 3-8.