Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
Common Phone Tasks Softkey Definitions View online help on phone Press AbbrDial Dial using a speed dial index number Place a call Go off-hook before or after dialing a number. Answer Answer a call Back Return to the previous Help topic Redial a number Press Redial. Or press the Navigation button while on-hook to see your Placed Calls log.
GPickUp Answer a call ringing in another group iDivert Divert or redirect a call to a voice message system Phone Screen Icons Line and Call Status Call Forwarding enabled Video enabled (SCCP only) Feature Access Feature assigned to button Join Join together existing calls to (SCCP only) create a conference Call on hold Links View related Help topics Connected call Main Display the Help main menu MeetMe Host a Meet-Me conference call more Display additional softkeys New Call Make a new call
Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 3 Connecting Your Phone 4 An Overview of Your Phone 8 Understanding Buttons and Hardware 8 Understanding Lines and Calls 12 Understanding Line and Call Icons 12 Understanding Phone Screen Features 14 Choosing Phone Screen Items 15 Cleaning and Maintaining the Phone Screen 15 Waking the Phone Screen from Sleep Mode 15 Understanding Featur
Using Mute 25 Switching Between Multiple Calls 25 Switching an In-Progress Call to Another Phone 26 Viewing Multiple Calls 26 Transferring Calls 27 Sending a Call to a Voice Message System 28 Forwarding Calls to Another Number 28 Using Do Not Disturb 29 Making Conference Calls 30 Using Conference Features 30 Using Conference 31 Using Join 32 Using cBarge 32 Using Meet-Me 33 Viewing or Removing Conference Participants 34 Starting or Joining a Meet-Me Conference Call 34 Placing or Receiving Intercom Calls 35
Using Cisco Extension Mobility 47 Managing Business Calls Using a Single Phone Number 47 Using a Handset, Headset, and Speakerphone 50 Obtaining a Headset 51 Using AutoAnswer 51 Changing Phone Settings 52 Customizing Rings and Message Indicators 52 Customizing the Phone Screen 53 Using Call Logs and Directories 54 Using Call Logs 54 Directory Dialing 56 Using Corporate Directory on Your Phone 56 Using Personal Directory on Your Phone 57 Accessing Voice Messages 60 Using the User Options Web Pages 61 Accessi
Understanding Additional Configuration Options 74 Troubleshooting Your Phone 76 General Troubleshooting 76 Viewing Phone Administration Data 77 Using the Quality Reporting Tool 77 Cisco One-Year Limited Hardware Warranty Terms 79 Index 81 vi OL-14622-01
Getting Started Using this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities or refer to the table below for pointers to commonly used sections. If you want to... Then... Explore your phone on your own Press Review safety information See Safety and Performance Information, page 2. Connect your phone See Connecting Your Phone, page 4. on the phone when you need assistance.
Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.
Caution In European Union countries, use only external headsets that are fully compliant with the EMC Directive [89/336/EC]. Cisco Product Security Overview This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption.
Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone.
Removing the Hookswitch Clip (Required) 185165 Before you use your phone, remove the hookswitch clip from the cradle area. With the clip removed, the hookswitch lifts slightly when you pick up the handset. Adjusting the Handset Rest (Optional) Cisco recommends adjusting the handset rest, particularly when wall-mounting the phones, as this will ensure that the receiver will not readily slip out of the cradle. See the table below for instructions.
Adjusting the Footstand (Optional) To change the angle of the phone base, adjust the footstand while pressing the footstand button. Registering with TAPS After your phone is connected to the network, your system administrator might ask you to auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used either for a new phone or to replace an existing phone.
Nevertheless, it is ultimately still the customer’s responsibility to test this equipment in their own environment to determine suitable performance. For information about headsets, see: http://www.vxicorp.com/cisco http://www.plantronics.com/cisco http://www.jabra.com Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6.
An Overview of Your Phone Your Cisco Unified IP Phone is a full-feature telephone that provides voice communication over the same data network that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on. In addition to basic call-handling features, your Cisco Unified IP Phone can provide enhanced productivity features that extend your call-handling capabilities.
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1 Item Description For more information, see...
6 Help button Activates the Help menu. Accessing the Help System on Your Phone, page 16 7 Settings button Opens/closes the Settings menu. Use it to change phone screen and ring settings. Changing Phone Settings, page 52 8 Services button Opens/closes the Services menu. Using the User Options Web Pages, page 61 9 Volume button Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook).
16 Handset light strip Indicates an incoming call or new voice message. Accessing Voice Messages, page 60 17 Phone screen Shows phone features. Understanding Phone Screen Features, page 14 Understanding Lines and Calls To avoid confusion about lines and calls, refer to these descriptions: • Lines—Each corresponds to a directory number or intercom number that others can use to call you. Each line corresponds to a directory number or intercom number that others can use to call you.
Icon Line or call state Description Encrypted call See Making and Receiving Secure Calls, page 44. Idle line (BLF) See Using BLF to Determine a Line State, page 44. Busy line (BLF) See Using BLF to Determine a Line State, page 44. Line in Do Not Disturb (BLF) See Using BLF to Determine a Line State, page 44. Idle Intercom line The intercom line is not in use. See Placing or Receiving Intercom Calls, page 35. One-way intercom call The intercom line is sending or receiving one-way audio.
Understanding Phone Screen Features This is what your main phone screen might look like with active calls and several feature menus open. 14 1 Primary phone Displays the phone number (directory number) for your primary phone line. line 2 Programmable Programmable buttons can serve as phone line buttons, intercom line buttons, speed-dial buttons, phone service buttons or phone feature buttons. button Icons and labels indicate how these buttons are configured.
Choosing Phone Screen Items There are two ways to choose items on your phone’s screen. To choose a phone screen item... Do this... By item number Press the corresponding number on your keypad. For example, press 4 to choose the fourth item in a menu. By scrolling Use the Navigation button to highlight an item. Press the Select button to select the item, or a softkey to finish the action. Cleaning and Maintaining the Phone Screen Use only a soft, dry cloth to wipe the phone screen.
Understanding Feature Buttons and Menus Press a feature button to open or close a feature menu. If you want to... Then... Open or close a feature menu Press a feature button: Messages Services Help Directories Settings Scroll through a list or menu Press the Navigation button. Go back one level in a feature menu Press Exit. Pressing Exit from the top level of a menu closes the menu. Switch between open feature menus Press a feature button on your phone.
Understanding Feature Availability Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability. You can access many features either by using a softkey or by pressing a line button. You can configure some features but your system administrator controls most of them.
Understanding SIP vs. SCCP Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this configuration. Phone features can vary depending on the protocol. This Phone Guide indicates which features are protocol-specific. To learn which protocol your phone is using, you can ask your system administrator > Model Information > Call Control Protocol on your phone.
Basic Call Handling You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone. For more information, see... If you want to... Then... Place a call using the handset Pick up the handset and enter a number.
Tips • You can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, then go off-hook , or . by lifting the handset or by pressing Dial, • When you pre-dial, your phone tries to anticipate the number you are dialing by displaying matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, press the number, or scroll to it and go off-hook. • If you make a mistake while dialing, press << to erase digits.
If you want to... For more information, see... Then... See if a line associated with a Look for Busy Line Feature indicators. speed-dial, call record, or directory listing is busy before placing a call to that line Using BLF to Determine a Line State, page 44 Make a priority (precedence) call (SCCP phones only) Enter the MLPP access number, then enter a phone number. Prioritizing Critical Calls, page 45 Dial from a Personal Address Book (PAB) entry 1. Choose > Personal Directory to log in.
Answering a Call You can answer a call by simply lifting the handset, or you can use other options if they are available on your phone. If you want to... Then... For more information, see... Answer with a headset Press , if unlit. Or, if Answer or (flashing). Answer with the speakerphone Press Switch from a connected call to answer a new call Press Answer or, if the call is ringing on (flashing). a different line, press , Answer, or is lit, press (flashing).
If you want to... Then... For more information, see... Answer a priority call (SCCP phones only) Hang up the current call and press Answer. Prioritizing Critical Calls, page 45 Answer a call on your cellular phone or other remote destination Set up Mobile Connect and answer your phone. Using Cisco Extension Mobility, page 47 When you enable Mobile Connect: • Your desktop and remote destinations receive calls simultaneously.
Using Hold and Resume You can hold and resume calls. When you put a call on hold, the Hold icon caller ID and the corresponding line button flashes green . appears next to the If the Hold Reversion feature is enabled for your phone, a call that you put on hold reverts back to ringing after a certain period of time. The 'reverting' call remains on hold until you resume it or until Hold Reversion times out.
Using Mute With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute with the handset, speakerphone, or a headset. If you want to... Then... Toggle Microphone on Press . Toggle Microphone off Press . Switching Between Multiple Calls You can switch between multiple calls on one or more lines. If the call that you want to switch to is not automatically highlighted, scroll to it. If you want to... Then... Switch between connected calls on one line 1.
Switching an In-Progress Call to Another Phone You can switch in-progress calls between the desktop phone and your cellular phone or other remote destination. If you want to... Then... Switch an in-progress call on your desktop phone to a cellular phone 1. Press the Mobility softkey and select Send call to mobile. Switch an in-progress call from a cellular phone to your desktop phone 1. Hang up the call on your cellular phone to disconnect the cellular phone, but not the call. 2.
Transferring Calls Transfer redirects a connected call. The target is the number to which you want to transfer the call. If you want to... Then... Transfer a call without talking to the transfer recipient 1. From an active call, press Transfer. 2. Enter the target number. 3. Press Transfer again to complete the transfer or EndCall to cancel.
Sending a Call to a Voice Message System You can use iDivert to send an active, ringing, or on-hold call to your voice message system. Depending on the type of call and your phone configuration, you can also use iDivert to send the call to another party's voice message system. • If the call was originally sent to someone else's phone, iDivert allows you to redirect the call either to your own voice message system or to the original called party’s voice message system.
If you want to... Then... Set up Call Forward All on your primary line Press CFwdALL or Forward All and enter a target phone number. Cancel Call Forward All on your primary line Press CFwdALL or Forward All. Verify that Call Forward All is enabled on your primary line Look for: • The call forward icon above the primary phone number. • The call forward target number in the status line. Tips • Enter the call forward target number exactly as you would dial it from your phone.
Turn off DND Press Do Not Disturb or DND. Customize DND settings If your system administrator configured DND settings to appear on the User Options page, follow these steps: 1. Log in to your User Options web pages. See Accessing Your User Options Web Pages, page 61. 2. From the drop-down menu, choose User Options > Device. 3. You can set the following options • Do Not Disturb—Turn DND on/off.
Using Conference Conference allows you to call each participant. Conference is available on most phones. If you want to... Then... Create a conference 1. From a connected call, press Confrn or Conference. (You may need to press the more softkey to see Confrn.) 2. Enter the participant’s phone number. 3. Wait for the call to connect. 4. Press Confrn or Conference again to add the participant to your call. 5. Repeat to add additional participants.
Using Join (SCCP phones only) Join allows you to combine two or more existing calls to create a conference in which you are a participant. If you want to... Then... Create a conference by joining together existing calls that are on a single phone line 1. From an active call, highlight another call that you want to include in the conference and press Select. Selected calls display this icon . 2. Repeat this step for each call that you want to add. 3. Press Join.
If you want to... Then... Create a conference by Press the line button for the shared line. barging a call on a shared line In some cases, you must highlight the call and press cBarge to complete the action. See Using Barge to Add Yourself to a Shared-Line Call, page 41 for more information. See a list of participants or remove participants See Viewing or Removing Conference Participants, page 34.
Viewing or Removing Conference Participants During a standard (ad hoc) conference, you can view a list of participants and remove participants. View a list of conference participants Press ConfList or Conference List. Get an updated list of conference participants While viewing the conference list, press Update. See who initiated the conference While viewing the conference list, locate the participant listed at the bottom of the list with an asterisk (*) next to the name.
If you want to... Then... Join a Meet-Me conference Dial the Meet-Me conference number (provided by the conference initiator). Note End a Meet-Me conference You will hear a busy tone if you call the conference before the initiator has joined. In this case, try your call again. All participants must hang up. The conference does not automatically end when the conference initiator disconnects.
If you want to... Then... Place an intercom call to a preconfigured intercom target Press (intercom target line) and, after you hear the intercom-alert tone, begin speaking. Place an intercom call to any intercom number Press (an intercom line). Enter the intercom target number or press a speed-dial number for your target. After you hear the intercom-alert tone, begin speaking.
Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number, press a button, or select a phone screen item to place a call.
Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling with coworkers. If you want to... Then... Answer a call that is ringing on another extension within your call pickup group 1. Do one of the following: • If the PickUp button or softkey is available, press it.
• Pressing PickUp, GPickUp or Group PickUp connects you to the call that has been ringing for the longest time. • Pressing OPickUp or Other PickUp connects you to the call in the pickup group with the highest priority. • If you have multiple lines and want to pick up the call on a non-primary line, first press the desired line, then press a Call PickUp button or softkey.
Tips • You have a limited time to retrieve a parked call before it reverts to ringing at the original number. See your system administrator for details. • Your system administrator can assign Directed Call Park buttons to available line buttons on your Cisco Unified IP Phone 7965G that has a Cisco Unified IP Phone 7914 Expansion Module (the Cisco Unified IP Phone 7945G does not support the Cisco Unified IP Phone 7914 Expansion Module).
Understanding Shared Lines Remote-in-Use Icon The remote-in-use icon appears when another phone that shares your line has a connected call. You can place and receive calls as usual on the shared line, even when the remote-in-use icon appears. Sharing Call Information and Barging Phones that share a line each display information about calls that are placed and received on the shared line. This information might include caller ID and call duration. (See the Privacy section for exceptions.
• Single button barge allows you to press a line button to barge a call. • Multi-touch barge allows you to view call information before barging. Using Barge Features The table below describes how to use barge features to add yourself to a call on a shared line. If you want to... Then... See if the shared line is in use Look for the remote-in-use icon Add yourself to a call on a shared line Press the red line button next to a red line button . for the shared line.
Preventing Others from Viewing or Barging a Shared-Line Call If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls. If you want to... Then... Prevent others from viewing or barging calls on a shared line 1. Press Private Allow others to view or barge calls on a shared line 1. Press Private . 2. To verify that Privacy is on, look for the feature-enabled next to an amber line button . icon . 2.
Using BLF to Determine a Line State Depending on configuration, you can use the Busy Lamp Field (BLF) feature to determine the state of a phone line associated with a speed-dial button, call log, or directory listing on your phone. You can place a call to this line, regardless of the BLF status. This feature does not prevent dialing. If you want to... Then... See the state of a speed-dial line Look for one of these indicators next to the line number: + Line is in-use. + Line is idle.
• Non-secure call—At least one of the participating phones or the connection does not support these security features, or the phones cannot be verified. If you want to... Then...
Keep these terms in mind: • Precedence indicates the priority associated with a call. • Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone. If you... Then... Want to choose a priority (precedence) Contact your system administrator for a list of level for an outgoing call corresponding precedence numbers for calls.
Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator must configure EM for you. If you want to... Then... Log in to EM 1. Choose > EM Service (name can vary). 2. Enter your user ID and PIN (provided by your system administrator). 3.
If you want to... Then... Put a call that has been picked up on a smartphone on hold 1. Press the Enterprise Hold (exact softkey name can vary) softkey on the smartphone. The other party is placed on hold. 2. Press the Resume (exact softkey name can vary) softkey on the smartphone. See Switching an In-Progress Call to Another Phone, page 26. Transfer a call that has been picked up on a smartphone to another number 1. Press the Enterprise Transfer (exact softkey name can vary) softkey on the smartphone.
If you want to... Then... Make a call from your cellular phone See Placing a Call—Additional Options, page 20. Turn off Mobile Connect from your cellular phone 1. Dial your assigned Mobile Voice access number. 2. Enter your cellular phone number (if requested) and PIN. 3. Press 3 to disable Mobile Connect. 4. Choose whether to turn Mobile Connect off for all configured phones or just one: – All phones—Enter 2.
Using a Handset, Headset, and Speakerphone You can use your phone with a handset, headset, or speakerphone. If you want to... Then... Use the handset Lift it to go off-hook; replace it to go on-hook. Use a headset Press to toggle headset mode on and off. You can use a headset with all of the controls on your phone, including and . If you use AutoAnswer, see Using AutoAnswer, page 51.
Obtaining a Headset Your phone supports four- or six-wire headset jacks. For information about purchasing headsets, see Headset Information, page 6. Using AutoAnswer When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings. Your system administrator configures AutoAnswer to use either the speakerphone or a headset. You might use AutoAnswer if you receive a high volume of incoming calls. If you... Then...
Changing Phone Settings You can personalize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings. Customizing Rings and Message Indicators You can customize how your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone. If you want to... Then... Change the ring tone per line 1. Choose > User Preferences > Rings. 2. Choose a phone line or the default ring setting. 3.
Customizing the Phone Screen You can adjust the characteristics of the phone screen. If you want to... Then... Change the phone screen brightness 1. Choose > User Preferences > Brightness. 2. To make adjustments, press Up, Down or . 3. Press Save, or press Cancel. Change the background image 1. Choose > User Preferences > Background Images. 2. Scroll through available images and press Select to choose an image. 3. Press Preview to see a larger view of the background image. 4.
Using Call Logs and Directories This section describes how you can use call logs and directories. To access both features, use the . Directories button Using Call Logs Your phone maintains call logs. Call logs contain records of your missed, placed, and received calls. If you want to... Then... View your call logs Choose > Missed Calls, Placed Calls, or Received Calls. Each stores up to 100 records. Display details for a single call record 1. Choose > Missed Calls, Placed Calls, or Received Calls. 2.
If you want to... Then... Dial from a call log (while connected to another call) 1. Choose > Missed Calls, Placed Calls, or Received Calls. 2. Highlight a call record. Note If the Details softkey appears, the call is the primary entry of a multiparty call. See the Tip section below. 3. If you need to edit the displayed number, press EditDial followed by << or >>. To delete the number, press EditDial followed by Delete. (You may need to press the more softkey to display Delete.) 4. Press Dial. 5.
• The second logged entry is the name/number of the first completed call of a multiparty call received on your phone. Directory Dialing Depending on configuration, your phone can provide corporate and personal directory features: • Corporate Directory—Corporate contacts that you can access on your phone. Your system administrator sets up and maintains your Corporate Directory.
Tip Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields. Using Personal Directory on Your Phone The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials. This section describes how to set up and use Personal Directory on your phone. Alternately, see the “Using Personal Directory on the Web” section on page 62. If you want to... Then...
If you want to... Then... Add a new PAB entry 1. Access Personal Directory, then choose Personal Address Book. 2. Access the Search page by choosing Submit. (You do not need to input search information first.) 3. Press New. 4. Use your phone keypad to enter a name and email information. 5. Choose Phones and use the keypad to enter phone numbers. Be sure to include any necessary access codes such as a 9 or 1. 6. Choose Submit to add the entry to the database. Assign a Fast Dial code to a PAB entry 1.
Tips • Your system administrator can provide you the user ID and PIN that you need to log in to Personal Directory. • Personal Directory automatically logs you out after a certain amount of time. This time limit can vary. Ask your system administrator for more information. • Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields.
Accessing Voice Messages To access voice messages, use the Messages button Note . Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message service. If you want to... Then... Set up and personalize your voice message service Press Check for your new voice messages Look for: and follow the voice instructions.
Using the User Options Web Pages Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified CM User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your User Options web pages.
Configuring Features and Services on the Web The topics in this section describe how to configure features and services from your User Options web pages after logging in. See Accessing Your User Options Web Pages, page 61.
Configuring Fast Dials on the Web This section describes how to assign Fast Dials from your User Options web pages. If you want to... Then do this after you log in... Assign a Fast Dial code to a PAB entry 1. Create a PAB entry. See Using Your Personal Address Book on the Web, page 62. 2. Choose User Options > Fast Dials. 3. Click Add New. 4. Use the Search Options area to find the appropriate PAB entry. 5. Click a phone number in the Search Results area. 6. Change the Fast Dial code, if desired. 7.
Using the Address Book Synchronization Tool You can use the Address Book Synchronization Tool (TABSynch) to synchronize your existing Microsoft Windows Address Book (if applicable) with your PAB. Entries from your Microsoft Windows Address Book will then be accessible on your Cisco Unified IP Phone and User Options web pages. Your system administrator can give you access to TABSynch and provide detailed instructions.
Setting Up Phone Services on the Web Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your phone. If you want to... Then do this after you log in... Subscribe to a service 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Phone Services. 4. Click Add New. 5. Choose a service from the drop-down list and click Next.
If you want to... Then do this after you log in... Add a service to an available programmable phone button 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Service URL. Note If you do not see this option, ask your system administrator to configure a service URL button for your phone. 4. Choose a service from the Button Service drop-down list. 5. If you want to rename the service, edit the label fields.
Tip Your PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer. For more information, ask your system administrator. Controlling Line Settings on the Web Line settings affect a specific phone line (directory number) on your phone.
If you want to... Then do this after you log in... Change the audible voice message indicator setting per line 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Line Settings. 4. If you have more than one directory number (line) assigned to your phone, choose a line from the Line drop-down menu. 5. In the Audible Message Waiting Indicator area, choose from various settings.
Setting Up Phones and Access Lists for Mobile Connect When using Cisco Mobile Connect, you must add your cellular and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations. You can also define access lists to restrict or allow calls from certain numbers to be sent to your cellular phone. If you want to... Then do this after you log in... Create an access list 1.
If you want to... Then do this after you log in... Add members to an access list. 1. Create an access list. 2. Click Add Member to add phone numbers or filters to the list. 3. Select an option from the Filter Mask drop-down list box. You can filter a directory number, calls with restricted caller ID (Not Available), or calls with anonymous caller ID (Private). 4. If you select a directory number from the Filter Mask drop-down list box, enter a phone number or filter in the DN Mask field.
If you want to... Then do this after you log in... Add a new remote destination 1. Choose User Options > Mobility Settings > Remote Destinations. 2. Select the device from the Name drop-down list box. 3. Click Remote Destinations. 4. Click Add New. 5. Enter the following information: – Name—Enter a name for the cellular (or other) phone. – Destination Number—Enter your cellular phone number.
Using Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser. Your system administrator must configure this feature for you. If you want to... Then... Use WebDialer with your User Options directory 1. Log in to your User Options web pages. See Accessing Your User Options Web Pages, page 61. 2. Choose User Options > Directory and search for a coworker. 3. Click the number that you want to dial. 4.
If you want to... Then... Log out of WebDialer Click the logout icon in the Make Call or Hang Up page. Set up, view, or change WebDialer preferences Access the Preferences page. The Preferences page appears the first time that you use WebDialer (after you click the number that you want to dial.) To return to Preferences in the future, click the preferences icon from the Make Call or Hang Up page.
Understanding Additional Configuration Options Your system administrator can configure your phone to use specific button and softkey templates along with special services and features, if appropriate. This table provides an overview of some configuration options that you might want to discuss with your phone system administrator based on your calling needs or work environment. Note You can locate Phone Guides and other documents listed in this table on the web: http://www.cisco.
If you... Then... For more information... Share phones or office space with coworkers Consider using: Ask your system administrator about these features and see the: • Call Park to store and retrieve calls without using the transfer feature. • Call Pickup to answer calls ringing on another phone. • A shared line to view or join coworkers’ calls. • Advanced Call Handling, page 37. • Using a Shared Line, page 40. • Using Cisco Extension Mobility, page 47.
Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. General Troubleshooting This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator. Symptom Explanation You cannot hear a dial tone or complete a call One or more of the following factors might apply: • You must log into the Extension Mobility service.
Symptom Explanation You are disconnected from a call that you joined using Barge You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call. Cisco CallBack fails The other party might have call forwarding enabled. Viewing Phone Administration Data Your system administrator might ask you to access administration data on your phone for troubleshooting purposes. If you are asked to... Then...
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Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco.com. 1. Launch your browser, and go to this URL: http://www.cisco.
Replacement, Repair, or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location. Cisco reserves the right to refund the purchase price as its exclusive warranty remedy. To Receive a Return Materials Authorization (RMA) Number Contact the company from whom you purchased the product.
Index A call logs dialing from a URL entry in 55 Abbreviated Dialing 37, 64 erasing 54 Address Book Synchronization Tool 64 viewing and dialing from 54 answering calls 22 call overview mode 26 ASCII label field support 64 call park 39 audible message waiting indicator 60 call pickup 38 audio, quality of 6 call waiting 22 authenticated calls 44 CallBack 20 Auto Dial 20 caller ID 14 AutoAnswer 51 call-handling advanced 37 basic 19 B calls barge answering 22 and privacy 43 barging 41 a
muting 25 removing participants from 34 parking 39 security-level for 34 placing 19, 20 types of 30 prevent barging of 43 viewing participants for 34 prioritizing 45 connected 13 redirecting while ringing 38 corporate directory reporting problems with 77 using from web page 72 secure 44 using on phone 54, 56 storing and retrieving 39 transferring 27 using DND 29 viewing 14, 26 D Details softkey, viewing multiparty calls with 54, 55 Cisco Extension Mobility 47 Cisco Unified Communications M
button for 11 F hanging up with 23 FAC 21, 76 placing calls with 19 Fast Dials using 50 configuring from web page 63 headset performance, general 6 using on phone 57 help button 11, 26 feature buttons directories 10 help, using 16 hold display of 16 and switching calls 25 help 11 and transferring 27 messages 10 using 24 services 11 hold reversion indicators, reverting calls 24 settings 11 hookswitch clip, removing 5 feature menus 16 Hunt groups, logging out 40 feature tabs 14 feature
lines and call forwarding 67 mute button 11 mute, using 25 and call states 12 and using BLF 44 buttons for 10 N description of 12 Navigation button 11 icons for 12 network configuration data, locating 76 number of calls supported on 12, 74 ring patterns for 67 ring tones for 52 O shared 40 one-way 13 switching between 25 on-hook dialing 20 text label for 67 online help, using 16 viewing 14 voice message indicator setting for 67 logging out of hunt groups 40 P PAB M using from web page 62
see also User Options web pages S phone tab 14 PIN, changing 66 safety, warnings 2 placed calls, records of 54 screen placing calls, options for 19, 20 cleaning 15 pre-dial 20 features of 14 prioritizing calls 45 illumination setting 53 privacy sleep mode 15 and shared lines 41 secure calls 44 using 43 secure conferences 34 programmable buttons security, for calls 44 description of 10 Select button 11 labels for 14 services button 11 services, subscribing to 65 Q QRT 77 Quality Repor
description of 37 V labels 14, 64 using 20 using BLF with 37 status data, locating 76 voice message indicator changing setting for 67 description of 60 status line, viewing 14 voice message service 60 subscriptions, for phone services 65 volume suspicious calls, tracing 45 for handset, headset or speakerphone 50 switching calls 25 for phone ringer 52 volume button 11 T W tabs, on touchscreen 14 TABSynch 64 warnings, safety 2 TAPS 6 web-based services telephony features audible message waitin
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