Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.0 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
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CONTENTS Preface xiii Overview xiii Audience xiii Organization xiv Related Documentation xv Obtaining Documentation, Obtaining Support, and Security Guidelines xvi Cisco Product Security Overview xvi Document Conventions xvii CHAPTER 1 An Overview of the Cisco Unified IP Phone 1-1 Understanding the Cisco Unified IP Phone 7970 Series 1-2 What Networking Protocols Are Used? 1-4 What Features are Supported on the Cisco Unified IP Phone 7970 Series? 1-9 Feature Overview 1-9 Configuring Telephony Features 1-1
Contents Supporting 802.
Contents Adding Phones with Cisco Unified Communications Manager Administration 2-16 Adding Phones with BAT 2-17 Using Cisco Unified IP Phones with Different Protocols 2-18 Converting a New Phone from SCCP to SIP 2-18 Converting an In-Use Phone from SCCP to SIP 2-19 Converting an In-Use Phone from SIP to SCCP 2-19 Deploying a Phone in an SCCP and SIP Environment 2-20 Determining the MAC Address of a Cisco Unified IP Phone 2-20 CHAPTER 3 Setting Up the Cisco Unified IP Phone 3-1 Before You Begin 3-2 Netw
Contents Verifying the Phone Startup Process 3-15 Configuring Startup Network Settings 3-17 Configuring Security on the Cisco Unified IP Phone 3-17 CHAPTER 4 Configuring Settings on the Cisco Unified IP Phone 4-1 Configuration Menus on the Cisco Unified IP Phone 7970 Series 4-1 Displaying a Configuration Menu 4-3 Unlocking and Locking Options 4-4 Editing Values 4-5 Overview of Options Configurable from a Phone 4-6 Network Configuration Menu 4-7 Device Configuration Menu 4-16 CallManager Configuration Me
Contents Trust List Menu 4-50 802.
Contents Automatically Disabling the Cisco Unified IP Phone Touchscreen 6-11 CHAPTER 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-3 Status Messages Screen 7-4 Network Statistics Screen 7-14 Firmware Versions Screen 7-16 Expansion Module(s) Screen (SCCP Phones Only) 7-17 Call Statistics Screen 7-18 CHAPTER 8 Monitoring the Cisco Unified IP Phone Remotely 8-1 Accessing the Web Page for a Phone 8-2 Disabling and Enabling
Contents Verifying TFTP Server Settings 9-4 Verifying IP Addressing and Routing 9-5 Verifying DNS Settings 9-5 Verifying Cisco Unified Communications Manager Settings 9-6 Cisco Unified Communications Manager and TFTP Services Are Not Running 9-6 Creating a New Configuration File 9-7 Registering the Phone with Cisco Unified Communications Manager 9-8 Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 9-8 Cisco Unified IP Phone Resets Unexpectedly 9-8 Verifying Physical Connection 9-9 Identifying In
Contents Cleaning the Cisco Unified IP Phone 9-28 APPENDIX A Providing Information to Users Via a Website A-1 How Users Obtain Support for the Cisco Unified IP Phone A-2 How Users Access the Online Help System on the Phone A-2 How Users Get Copies of Cisco Unified IP Phone Manuals A-3 Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials (SCCP Phones Only) A-3 How Users Subscribe to Services and Configure Phone Features A-4 How Users Access a Voice Messaging System A-5 How Users Configure Per
Preface Overview Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.0 provides the information you need to understand, install, configure, manage, and troubleshoot the phones in the Cisco Unified IP Phone 7970 series on a Voice-over-IP (VoIP) network.
Preface Organization Organization This manual is organized as follows: Chapter 1, “An Overview of the Cisco Unified IP Phone” Provides a conceptual overview and description of the Cisco Unified IP Phone Chapter 2, “Preparing to Install the Cisco Unified IP Phone on Your Network” Describes how the Cisco Unified IP Phone interacts with other key IP telephony components, and provides an overview of the tasks required prior to installation Chapter 3, “Setting Up the Cisco Unified IP Phone” Describes how t
Preface Related Documentation Appendix A, “Providing Information to Users Via Provides suggestions for setting up a website for a Website” providing users with important information about their Cisco Unified IP Phones Appendix B, “Feature Support by Protocol for the Provides information about feature support for the Cisco Unified IP Phones 7970 Series” Cisco Unified IP Phone using the SCCP or SIP protocol Appendix C, “Supporting International Users” Provides information about setting up phones in non-Engl
Preface Obtaining Documentation, Obtaining Support, and Security Guidelines • Cisco Unified Communications Manager Security Guide • Cisco Unified Communications Manager Serviceability Administration Guide • Cisco Unified Communications Manager Serviceability System Guide • Cisco Unified Communications Manager Features and Services Guide • Cisco Unified Communications Manager Bulk Administration Guide • Cisco Unified Communications Manager Troubleshooting Guide • Installing and Configuring the
Preface Document Conventions A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please contact us by sending email to export@cisco.com. Document Conventions This document uses the following conventions: Convention Description boldface font Commands and keywords are in boldface. italic font Arguments for which you supply values are in italics.
Preface Document Conventions Warning Means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Cisco Unified IP Phone 7970G/7971G-GE for Cisco Unified Communications Manager 6.
CH A P T E R 1 An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phone 7970 Series are full-featured telephones that provide voice communication over an Internet Protocol (IP) network. They function much like digital business phones, allowing you to place and receive phone calls and to access features such as mute, hold, transfer, speed dial, call forward, and more.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7970 Series • Caution Overview of Configuring and Installing Cisco Unified IP Phones, page 1-26 Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco Unified IP Phone might cause interference. For more information, refer to the manufacturer documentation of the interfering device.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7970 Series 1 Programmable buttons Depending on configuration, programmable buttons provide access to: • Phone lines (line buttons) • Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature) • Web-based services (for example, a Personal Address Book button) • Phone features (for example, a Privacy button) Buttons illuminate to indicate status: Green, steady—Active call Green, flashin
Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protocols Are Used? 9 Volume button Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook). 10 Speaker button Toggles the speakerphone on or off. 11 Mute button Toggles the Mute feature on or off. 12 Headset button Toggles the headset on or off. 13 Navigation button Allows you to scroll through menus and highlight items.
Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protocols Are Used? Table 1-1 Supported Networking Protocols on the Cisco Unified IP Phone Networking Protocol Purpose Usage Notes Bootstrap Protocol (BootP) BootP enables a network device such as the Cisco Unified IP Phone to discover certain startup information, such as its IP address.
Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protocols Are Used? Table 1-1 Supported Networking Protocols on the Cisco Unified IP Phone (continued) Networking Protocol Purpose Hypertext Transfer Protocol (HTTP) Cisco Unified IP Phones use HTTP HTTP is the standard way of transferring information and moving for the XML services and for documents across the Internet and the troubleshooting purposes. web. IEEE 802.1X The IEEE 802.
Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protocols Are Used? Table 1-1 Supported Networking Protocols on the Cisco Unified IP Phone (continued) Networking Protocol Purpose Usage Notes Real-Time Control Protocol (RTCP) RTCP works with Real-Time Transport Protocol (RTP) to provide QoS data (such as jitter, latency, and round trip delay) on RTP streams. RTCP is disabled by default, but you can enable it on a per phone basis using Cisco Unified Communications Manager.
Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protocols Are Used? Table 1-1 Supported Networking Protocols on the Cisco Unified IP Phone (continued) Networking Protocol Purpose Usage Notes Session Description Protocol (SDP) SDP is the portion of the SIP protocol that determines which parameters are available during a connection between two endpoints. Conferences are established using only the SDP capabilities that are supported by all endpoints in the conference.
Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on the Cisco Unified IP Phone 7970 Series? Related Topics • Understanding Interactions with Other Cisco Unified IP Communications Products, page 2-2 • Understanding the Phone Startup Process, page 2-10 • Network Configuration Menu, page 4-7 What Features are Supported on the Cisco Unified IP Phone 7970 Series? The Cisco Unified IP Phone functions much like a digital business phone, allowing you to place and receive telep
Chapter 1 What Features are Supported on the Cisco Unified IP Phone 7970 Series? An Overview of the Cisco Unified IP Phone server, and subnet mask. For instructions on configuring the network settings on the Cisco Unified IP Phones, see Chapter 4, “Configuring Settings on the Cisco Unified IP Phone.” The Cisco Unified IP Phone can interact with other services and devices on your IP network to provide enhanced functionality.
Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on the Cisco Unified IP Phone 7970 Series? You can access the complete Cisco Unified Communications Manager documentation suite at this location: http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_ series_home.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones For a summary of some of the key information that phone users need their system administrators to provide, see Appendix A, “Providing Information to Users Via a Website.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Table 1-2 Cisco Unified IP Phone and Cisco Unified Communications Manager Security Topics Topic Reference Refer to Cisco Unified Detailed explanation of security, Communications Manager Security including set up, configuration, and troubleshooting information for Cisco Guide Unified Communications Manager and Cisco Unified IP Phones Security features supported on the Cisco Unified IP Phone
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Table 1-2 Cisco Unified IP Phone and Cisco Unified Communications Manager Security Topics (continued) Topic Reference Understanding security icons in the CallManager 1 through Call Manager 5 options in the Device Configuration Menu on the phone See the “CallManager Configuration Menu” section on page 4-16 Items on the Security Configuration See the “Security Configuration menu that you ac
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Table 1-2 Cisco Unified IP Phone and Cisco Unified Communications Manager Security Topics (continued) Topic Reference Resetting or restoring the phone See the “Resetting or Restoring the Cisco Unified IP Phone” section on page 9-21 802.1X Authentication for Cisco Unified IP Phones See these sections: • “Supporting 802.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Table 1-3 Overview of Security Features Feature Description Image authentication Signed binary files (with the extension .sbn) prevent tampering with the firmware image before it is loaded on a phone. Tampering with the image causes a phone to fail the authentication process and reject the new image.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Table 1-3 Overview of Security Features (continued) Feature Description Secure SRST reference After you configure a SRST reference for security and then reset the dependent devices in Cisco Unified Communications Manager Administration, the TFTP server adds the SRST certificate to the phone cnf.xml file and sends the file to the phone.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Table 1-3 Overview of Security Features (continued) Feature Description Phone hardening Additional security options, which you control from Cisco Unified Communications Manager Administration: • Disabling PC port • Disabling Gratuitous ARP (GARP) • Disabling PC Voice VLAN access • Disabling access to the Setting menus, or providing restricted access that allows access to the User Pr
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Understanding Security Profiles Cisco Unified IP Phones that support Cisco Unified Communications Manager 6.0 or later use a security profile, which defines whether the phone is nonsecure, authenticated, or encrypted. For information about configuring the security profile and applying the profile to the phone, refer to Cisco Unified Communications Manager Security Guide.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones level of security, providing integrity and privacy to the call.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Note There are interactions, restrictions, and limitations that affect the security level of the conference call depending on the security mode of the participant’s phones and the availability of secure conference bridges. See Table 1-4 and Table 1-5 for information about these interactions.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Table 1-5 Security Restrictions with Conference Calls Initiator’s Phone Security Level Feature Used Non-secure Conference Secure (encrypted or authenticated) Conference Secure (encrypted) Conference Security Level of Participants Results of Action Encrypted or authenticated Non-secure conference bridge At least one member is non-secure Secure conference bridge All participants ar
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Table 1-5 Initiator’s Phone Security Level Security Restrictions with Conference Calls (continued) Feature Used Security Level of Participants Results of Action Secure (encrypted) MeetMe Minimum security level is Secure conference bridge authenticated Conference accepts encrypted and authenticated calls Secure (encrypted) MeetMe Minimum security level is Only secure conference bridge no
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones avoid compromising network integrity, the IP phone sends an EAPOL-Logoff message to the switch on behalf of the downstream PC, which triggers the LAN switch to clear the authentication entry for the downstream PC. The Cisco Unified IP phones contain an 802.1X supplicant in addition to the EAPOL pass-through mechanism.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones – Enabled—If you are using a switch that supports multi-domain authentication, you can enable the PC port and connect a PC to it. In this case, Cisco Unified IP Phones support proxy EAPOL-Logoff to monitor the authentication exchanges between the switch and the attached PC. For more information about IEEE 802.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones If the initiator phone is configured for encryption, the barge initiator can barge into an encrypted call, and the phone indicates that the call is encrypted. A user can barge into an authenticated call, even if the phone that is used to barge is nonsecure.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones • BAT and the Tool for Auto-Registered Phones Support (TAPS) For more information about these choices, see the “Adding Phones to the Cisco Unified Communications Manager Database” section on page 2-13.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-6 Checklist for Configuring the Cisco Unified IP Phone 7970 Series in Cisco Unified Communications Manager Task Purpose For More Information 1. Gather the following information about the phone: Provides list of configuration requirements for setting up phones. Refer to Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phone” chapter.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-6 Checklist for Configuring the Cisco Unified IP Phone 7970 Series in Cisco Unified Communications Manager (continued) Task Purpose For More Information 3. Add and configure the phone by completing these required fields in the Phone Configuration window: Adds the device with its default settings to the Cisco Unified Communications Manager database.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-6 Checklist for Configuring the Cisco Unified IP Phone 7970 Series in Cisco Unified Communications Manager (continued) Task Purpose For More Information 5. Customize softkey templates. Adds, deletes, or changes order of softkey features that display on the user’s phone to meet feature usage needs.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-6 Checklist for Configuring the Cisco Unified IP Phone 7970 Series in Cisco Unified Communications Manager (continued) Task Purpose 9. Add user information by configuring Adds user information to the global directory for required fields: Cisco • Name (last) Unified Communications • User ID Manager.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Note Before you install a phone, even if it is new, upgrade the phone to the current firmware image. For information about upgrading, refer to the Readme file for your phone, which is located at: http://www.cisco.com/cgi-bin/tablebuild.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-7 Checklist for Installing the Cisco Unified IP Phone 7970 Series (continued) Task Purpose For More Information 3. Add a Cisco Unified IP Phone Expansion Module 7914 to a SCCP Cisco Unified IP Phone (optional, and not available for SIP). Extends functionality to a Cisco Unified IP Phone by adding 14 line appearances or speed dial numbers.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-7 Checklist for Installing the Cisco Unified IP Phone 7970 Series (continued) Task Purpose For More Information 6. Set up security on the phone. Provides protection against data tampering threats and identity theft of phones. See the “Configuring Security on the Cisco Unified IP Phone” section on page 3-17. 7. Make calls with the Cisco Unified IP Phone.
CH A P T E R 2 Preparing to Install the Cisco Unified IP Phone on Your Network Cisco Unified IP Phones enable you to communicate using voice over a data network. To provide this capability, the IP Phones depend upon and interact with several other key Cisco Unified IP Telephony and network components, including Cisco Unified Communications Manager, DNS and DHCP servers, TFTP servers, media resources, Cisco prestandard PoE, and so on.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding Interactions with Other Cisco Unified IP Communications Products • Determining the MAC Address of a Cisco Unified IP Phone, page 2-20 Understanding Interactions with Other Cisco Unified IP Communications Products To function in the IP telephony network, the Cisco Unified IP Phone must be connected to a networking device, such as a Cisco Catalyst switch.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding Interactions with Other Cisco Unified IP Communications Products For information about configuring Cisco Unified Communications Manager to work with the IP devices described in this chapter, refer to Cisco Unified Communications Manager Administration Guide, Cisco Unified Communications Manager System Guide, and to Cisco Unified Communications Manager Security Guide.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Providing Power to the Phone • Network security may indicate a need to isolate the VLAN voice traffic from the VLAN data traffic. You can resolve these issues by isolating the voice traffic onto a separate VLAN.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Providing Power to the Phone The following sections provide more information about powering a phone: • Power Guidelines, page 2-5 • Phone Power Consumption and Display Brightness, page 2-6 • Power Outage, page 2-7 • Obtaining Additional Information about Power, page 2-7 Power Guidelines Table 2-1 provides guidelines that apply to external power and to PoE power for phones the Cisco Unified IP Phone 7970 Series.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Providing Power to the Phone Phone Power Consumption and Display Brightness The power consumed by a phone depends on its power configuration. See Table 2-1 for a power configuration overview. See Table 2-2 for the maximum power consumed by a phone for each configuration option and the correlating phone screen brightness level.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Providing Power to the Phone 1. Starts at approximately 1/2 brightness, changes to full brightness when the phone negotiates additional power. Note When a phone is powered with a method that does not support full brightness for the phone screen, the phone Brightness control (Settings > User Preferences > Brightness) does not allow you to set the brightness to the maximum value.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding Phone Configuration Files Table 2-3 Related Documentation for Power (continued) Document Topics URL Cisco Catalyst Switches http://www.cisco.com/en/US/products /hw/switches/tsd_products_support_ca tegory_home.html Integrated Service Routers http://www.cisco.com/en/US/products /hw/routers/index.html Cisco IOS Software http://www.cisco.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding Phone Configuration Files If you configure security-related settings in Cisco Unified Communications Manager Administration, the phone configuration file will contain sensitive information. To ensure the privacy of a configuration file, you must configure it for encryption.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding the Phone Startup Process Understanding the Phone Startup Process When connecting to the VoIP network, the Cisco Unified IP Phone goes through a standard startup process, as described in Table 2-4. Depending on your specific network configuration, not all of these process steps may occur on your Cisco Unified IP Phone. Table 2-4 Cisco Unified IP Phone Startup Process Process Step Description Related Topics 1.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding the Phone Startup Process Table 2-4 Cisco Unified IP Phone Startup Process (continued) Process Step Description Related Topics 5. Accessing a TFTP Server. In addition to assigning an IP address, the DHCP server directs the Cisco Unified IP Phone to a TFTP Server.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding the Phone Startup Process Table 2-4 Cisco Unified IP Phone Startup Process (continued) Process Step Description Related Topics 7. Requesting the Configuration File. The TFTP server has configuration files, which define parameters for connecting to Cisco Unified Communications Manager and other information for the phone. See the “Understanding Phone Configuration Files” section on page 2-8.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communications Manager Database Adding Phones to the Cisco Unified Communications Manager Database Before installing the Cisco Unified IP phone, you must choose a method for adding phones to the Cisco Unified Communications Manager database.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communications Manager Database Table 2-5 Methods for Adding Phones to the Cisco Unified Communications Manager Database (continued) Method Requires MAC Address? Notes Using the Cisco Unified Communications Manager Administration Yes Requires phones to be added individually Using BAT Yes Can add groups of same model of phone.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communications Manager Database Auto-registration is disabled by default. In some cases, you might not want to use auto-registration: for example, if you want to assign a specific directory number to the phone or if you plan to implement authentication or encryption, as described in Cisco Unified Communications Manager Security Guide.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communications Manager Database To implement TAPS, you or the end-user dial a TAPS directory number and follow voice prompts. When the process is complete, the phone will have downloaded its directory number and other settings, and the phone will be updated in Cisco Unified Communications Manager Administration with the correct MAC address.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communications Manager Database For complete instructions and conceptual information about Cisco Unified Communications Manager, refer to Cisco Unified Communications Manager Administration Guide and to Cisco Unified Communications Manager System Guide.
Chapter 2 Using Cisco Unified IP Phones with Different Protocols Preparing to Install the Cisco Unified IP Phone on Your Network Using Cisco Unified IP Phones with Different Protocols The Cisco Unified IP Phone can operate with SCCP (Skinny Client Control Protocol) or SIP (Session Initiation Protocol). You can convert a phone that is using one protocol for use with the other protocol.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Using Cisco Unified IP Phones with Different Protocols See the “Configuring Startup Network Settings” section on page 3-14. Step 3 Power cycle the phone. Converting an In-Use Phone from SCCP to SIP You can use the Bulk Administration Tool (BAT) to convert a phone that is in use in your network from SCCP to SIP.
Chapter 2 Determining the MAC Address of a Cisco Unified IP Phone Preparing to Install the Cisco Unified IP Phone on Your Network Deploying a Phone in an SCCP and SIP Environment To deploy Cisco Unified IP Phones in an environment that includes SCCP and SIP and in which the Cisco Unified Communications Manager Auto-Registration parameter is SCCP, perform these general steps: 1. Set the Cisco Unified Communications Manager auto_registration_protocol parameter to SCCP.
CH A P T E R 3 Setting Up the Cisco Unified IP Phone This chapter includes the following topics, which help you install the Cisco Unified IP Phone 7970 Series on an IP telephony network: Note • Before You Begin, page 3-2 • Understanding the Cisco Unified IP Phone 7970 Series Components, page 3-3 • Installing the Cisco Unified IP Phone, page 3-7 • Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only), page 3-10 • Adjusting the Placement of the Cisco Unified IP Phone, page
Chapter 3 Setting Up the Cisco Unified IP Phone Before You Begin Before You Begin Before installing the Cisco Unified IP Phone, review the requirements in these sections: • Network Requirements, page 3-2 • Cisco Unified Communications Manager Configuration, page 3-2 Network Requirements For the Cisco Unified IP Phone 7970 Series to successfully operate as a Cisco Unified IP Phone endpoint in your network, your network must meet these requirements: • Working Voice over IP (VoIP) network: – VoIP confi
Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7970 Series Components If you plan to use auto-registration, verify that it is enabled and properly configured in Cisco Unified Communications Manager before connecting any Cisco Unified IP Phone to the network. For information about enabling and configuring auto-registration, refer to Cisco Unified Communications Manager Administration Guide.
Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7970 Series Components Each port supports 10/100 or 10/100/1000 Mbps half- or full-duplex connections to external devices. You can use either Category 3 or 5 cabling for 10-Mbps connections, but you must use Category 5 for 100 and 1000 Mbps connections. Use the SW network port to connect the phone to the network. You must use a straight-through cable on this port.
Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7970 Series Components In some instances, the mechanics or electronics of various headsets can cause a remote party to hear a voice echo when speaking to a Cisco Unified IP Phone user. Cisco Systems recommends the use of good quality headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals.
Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7970 Series Components You can use the headset with all of the features on the Cisco Unified IP Phone, including the Volume and Mute buttons. Use these buttons to adjust the ear piece volume and to mute the speech path from the headset microphone. Disabling a Headset You can disable the headset through the Cisco Unified Communications Manager Administration application.
Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Caution In European Union countries, use only external headsets that are fully compliant with the EMC Directive [89/336/EC]. Installing the Cisco Unified IP Phone You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See Figure 3-1 for a graphical representation of the connections.
Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Procedure Notes Reference 4. Each Cisco Unified IP Phone Connect a Category 3 or 5 ships with one Ethernet cable in straight-through Ethernet cable from the switch to the the box. 10/100 SW port (Cisco Unified IP Phone 7970) or the 10/100/1000 SW port (Cisco Unified IP Phone 7971G-GE). See the “Network and Access Ports” section on page 3-3 for guidelines. 5. Optional.
Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Figure 3-1 Cisco Unified IP Phone 7970 Series Rear Cable Connections 1 AUX 10/100/1000 SW 10/100/1000 PC DC48V 3 7 2 130055 6 5 4 1 DC adapter port (DC48V) 5 Access port (1000 appears on the Cisco Unified IP Phone 7971G-GE only) 2 Power supply with DC Connector 6 Handset port 3 Power cable with AC wall plug 7 Headset port 4 Network port (1000 appears on the Cisco Unified IP Phone 7971G-GE only) Ci
Chapter 3 Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) Setting Up the Cisco Unified IP Phone Related Topics • Before You Begin, page 3-2 • Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) • Adjusting the Placement of the Cisco Unified IP Phone, page 3-12 • Configuring Startup Network Settings, page 3-17 Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) The Cisco Unified IP Phone Expansion Module 7914 can be a
Chapter 3 Setting Up the Cisco Unified IP Phone Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) The Find and List Phone page appears. You can search for one or more phones that you want to configure for the Cisco Unified IP Phone Expansion Module 7914. Step 3 Select and enter your search criteria and click Find. The Find and List Phone page reappears showing a list of the phones matching your search criteria.
Chapter 3 Setting Up the Cisco Unified IP Phone Adjusting the Placement of the Cisco Unified IP Phone Related Topics • Before You Begin, page 3-2 • Adjusting the Placement of the Cisco Unified IP Phone, page 3-12 • Configuring Startup Network Settings, page 3-17 Adjusting the Placement of the Cisco Unified IP Phone The Cisco Unified IP Phone includes an adjustable footstand. When placing the phone on a desktop surface, you can adjust the tilt height to several different angles in 7.
Chapter 3 Setting Up the Cisco Unified IP Phone Adjusting the Placement of the Cisco Unified IP Phone Securing the Phone with a Cable Lock You can secure the Cisco Unified IP Phone 7970G and 7971G-GE to a desktop using a laptop cable lock. The lock connects to the security slot on the back of the phone and the cable can be secured to a desktop. The security slot can accommodate a lock up to 20 mm.
Chapter 3 Setting Up the Cisco Unified IP Phone Adjusting the Placement of the Cisco Unified IP Phone Mounting the Phone to the Wall You can mount the Cisco Unified IP Phone on the wall using the footstand as a mounting bracket or you can use special brackets available in a Cisco Unified IP Phone wall mount kit. (Wall mount kits must be ordered separately from the phones.
Chapter 3 Setting Up the Cisco Unified IP Phone Verifying the Phone Startup Process Figure 3-3 Parts Used in Wall Mounting the Cisco Unified IP Phone 1 Footstand adjustment button—Raises and lowers adjustment plate 2 Wall mounting screw holes 3 Adjustment plate—Raises and lowers phone vertically Verifying the Phone Startup Process After the Cisco Unified IP Phone has power connected to it, the phone begins its startup process by cycling through these steps. 1.
Chapter 3 Setting Up the Cisco Unified IP Phone Verifying the Phone Startup Process Caution If the line keys flash red in sequence after flashing yellow, do not power down the phone until the sequence of red flashes completes. This sequence can take several minutes to complete. 3. Some or all of the line keys flash green. Normally, this sequence takes just a few seconds.
Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Startup Network Settings If the phone successfully passes through these stages, it has started up properly. If the phone does not start up properly, see the “Resolving Startup Problems” section on page 9-2.
Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone Alternatively, you can initiate the installation of an LSC from the Security Configuration menu on the phone. This menu also lets you update or remove an LSC. Before you begin, make sure that the appropriate Cisco Unified Communications Manager and the Certificate Authority Proxy Function (CAPF) security configurations are complete: • The CTL file should have a CAPF certificate.
Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone Step 4 Scroll to LSC and press the Update softkey. The phone prompts for an authentication string. Step 5 Enter the authentication code and press the Submit softkey. The phone begins to install, update, or remove the LSC, depending on how the CAPF was configured. During the procedure, a series of messages appears in the LSC option field in the Security Configuration menu so that you can monitor progress.
Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone Cisco Unified IP Phone 7970G/7971G-GE for Cisco Unified Communications Manager 6.
CH A P T E R 4 Configuring Settings on the Cisco Unified IP Phone The Cisco Unified IP Phone includes many configurable network and device settings that you may need to modify before the phone is functional for your users. You can access these settings, and change many of them, through menus on the phone.
Chapter 4 Configuration Menus on the Cisco Unified IP Phone 7970 Series Configuring Settings on the Cisco Unified IP Phone • Device Configuration menu—Provides access to sub-menus from which you can view a variety of non network-related settings. For more information, see the “Device Configuration Menu” section on page 4-16. • Security Configuration menu—Provides options for displaying and modifying security settings. For more information, see the “Security Configuration Menu” section on page 4-46.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phone 7970 Series Displaying a Configuration Menu To display a configuration menu, perform the following steps. Note You can control whether a phone has access to the Settings menu or to options on this menu by using the Settings Access field in the Cisco Unified Communications Manager Administration Phone Configuration page.
Chapter 4 Configuration Menus on the Cisco Unified IP Phone 7970 Series Configuring Settings on the Cisco Unified IP Phone • Overview of Options Configurable from a Phone, page 4-6 • Network Configuration Menu, page 4-7 • Device Configuration Menu, page 4-16 • Security Configuration Menu, page 4-46 Unlocking and Locking Options Configuration options that can be changed from a phone are locked by default to prevent users from making changes that could affect the operation of a phone.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phone 7970 Series Editing Values When you edit the value of an option setting, follow these guidelines: Note • Use the keys on the keypad to enter numbers and letters. • To enter letters using the keypad, use a corresponding number key. Press the key one or more times to display a particular letter. For example, press the 2 key once for “a,” twice quickly for “b,” and three times quickly for “c.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Overview of Options Configurable from a Phone Overview of Options Configurable from a Phone The settings that you can change on a phone fall into several categories, as shown in Table 4-1. For a detailed explanation of each setting and instructions for changing them, see the “Network Configuration Menu” section on page 4-7.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-1 Settings Configurable from the Phone (continued) Category Description Port settings Allow you to set the speed and duplex of the network and access ports.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-2 Network Configuration Menu Options Option Description To Change DHCP Server IP address of the Dynamic Host Configuration Protocol (DHCP) server from which the phone obtains its IP address. Display only—Cannot configure. BOOTP Server Indicates whether the phone obtains its configuration from a Bootstrap Protocol (BootP) server instead of from a DHCP server. Display only—Cannot configure.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-2 Network Configuration Menu Options (continued) Option Description IP Address Internet Protocol (IP) address of the phone. If you assign an IP address with this option, you must also assign a subnet mask and default router. See the Subnet Mask and Default Router options in this table. Subnet Mask Subnet mask used by the phone. To Change 1. Unlock network configuration options. 2.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-2 Network Configuration Menu Options (continued) Option Description TFTP Server 1 Primary Trivial File Transfer Protocol (TFTP) server used by the phone. If you are not using DHCP in your network and you want to change this server, you must use the TFTP Server 1 option. If you set the Alternate TFTP option to yes, you must enter a non-zero value for the TFTP Server 1 option.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-2 Network Configuration Menu Options (continued) Option Description TFTP Server 2 Optional backup TFTP server that the phone uses if the primary TFTP server is unavailable. 1. Unlock the CTL file, if necessary. If neither the primary TFTP server nor the backup TFTP server is listed in the CTL file on the phone, you must unlock the CTL file before you can save changes to the TFTP Server 2 option.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-2 Network Configuration Menu Options (continued) Option Description DNS Server 1 Primary Domain Name System (DNS) server (DNS Server 1) and optional backup DNS servers (DNS Server 2–5) used by the phone. DNS Server 2 DNS Server 3 DNS Server 4 To Change 1. Unlock network configuration options. 2. Set the DHCP Enabled option to No. 3.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-2 Network Configuration Menu Options (continued) Option Description Admin. VLAN ID Auxiliary VLAN in which the phone is a member. 1. Used only if the phone does not receive an auxiliary VLAN from the switch, ignored otherwise. Unlock network configuration options. 2. Scroll to the Admin. VLAN ID option, press the Edit softkey, and then enter a new Admin VLAN setting. 3.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-2 Network Configuration Menu Options (continued) Option Description Alternate TFTP Indicates whether the phone is using an alternative TFTP server. SW Port Configuration Speed and duplex of the network port (labeled 10/100 SW on the Cisco Unified IP Phone 7970, and 10/100/1000 SW on the Cisco Unified IP Phone 7971G-GE).
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-2 Network Configuration Menu Options (continued) Option Description PC Port Configuration Speed and duplex of the access port (labeled 10/100 PC on the Cisco Unified IP Phone 7970, and 10/100/1000 PC on the Cisco Unified IP Phone 7971G-GE).
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu • Editing Values, page 4-5 • Overview of Options Configurable from a Phone, page 4-6 • Device Configuration Menu, page 4-16 Device Configuration Menu The Device Configuration menu provides access to nine sub-menus from which you can view a variety of settings that are specified in the configuration file for a phone. (The phone downloads the configuration file from the TFTP server.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu To change these options, use Cisco Unified Communications Manager Administration. For an available Cisco Unified Communications Manager server, an option on the CallManager Configuration menu will show the Cisco Unified Communications Manager server IP address or name and one of the states shown in Table 4-3.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu An option may also display one of more of the designations or icons shown in Table 4-4: Table 4-4 Cisco Unified Communications Manager Server Designations Designation Description SRST Indicates a Survivable Remote Site Telephony router capable of providing Cisco Unified Communications Manager functionality with a limited feature set.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu SIP Configuration Menu (SIP Phones Only) The SIP Configuration menu is available on SIP phones. This menu contains these sub-menus: • SIP General Configuration Menu, page 4-19 • Line Settings Menu, page 4-22 SIP General Configuration Menu The SIP General Configuration menu displays information about the configurable SIP parameters on a SIP phone. Table 4-5 describes the options in this menu.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-5 SIP General Configuration Menu Options (continued) Option Description To Change Phone Label Display only—cannot configure. Displays the text that is displayed on the top right status line of the LCD on the phone. This text is for end-user display only and has no effect on caller identification or messaging. This value will always be set to null.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-5 SIP General Configuration Menu Options (continued) Option Description To Change Outbound Proxy Displays the IP address of the outbound Display only—cannot configure. proxy server. This value will always be set to USECALLMANAGER. Outbound Proxy Port Displays the port number of the Display only—cannot configure. outbound proxy server. This value will always be set to 5060.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Line Settings Menu The Line Settings menu displays information that relates to the configurable parameters for each of the lines on a SIP phone. Table 4-6 describes the options in this menu. Table 4-6 Line Settings Menu Options Option Description To Change Name Displays the number the line uses when Use Cisco Unified Communications registering. Manager Administration to modify.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Call Preferences Menu The Call Preferences menu displays settings that relate to the settings for the call preferences on a SIP phone. Table 4-7 describes the options in this menu.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Related Topics • Displaying a Configuration Menu, page 4-3 • Device Configuration Menu, page 4-16 HTTP Configuration Menu The HTTP Configuration menu displays the URLs of servers from which the phone obtains a variety of information. This menu also displays information about the idle display on the phone. Table 4-8 describes the options on the HTTP Configuration menu.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-8 HTTP Configuration Menu Options (continued) Option Description To Change Proxy Server URL URL of proxy server, which makes HTTP requests to non-local host addresses on behalf of the phone HTTP client and provides responses from the non-local host to the phone HTTP client. From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Locale Configuration Menu The Locale Configuration menu displays information about the user locale and the network locale used by the phone. Table 4-9 describes the options on this menu. Table 4-9 Locale Configuration Menu Options Option Description To Change User Locale User locale associated with the phone user.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu NTP Configuration Menu (SIP Phones Only) The NTP Configuration menu displays information about the NTP server and mode configuration used by SIP phones. Table 4-10 describes the options on this menu. Table 4-10 NTP Configuration Menu Options Option Description To Change NTP Server 1 IP address of the primary NTP server. Display only—Cannot configure.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu UI Configuration Menu The UI Configuration menu displays the status of various user interface features on the phone. Table 4-11 describes the options on this menu. Table 4-11 UI Configuration Menu Options Option Description To Change Auto Line Select Indicates whether the phone shifts the From Cisco Unified Communications call focus to incoming calls on all lines.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-11 UI Configuration Menu Options (continued) Option Description To Change Auto Call Select Indicates whether the phone automatically shifts the call focus to an incoming call on the same line when the user is already on a call. From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-11 UI Configuration Menu Options (continued) Option Description To Change Wideband Headset UI Control Use Cisco Unified Communications Indicates whether the user can configure the Wideband Headset option Manager Administration > Device > Phone > Phone Configuration. in the phone user interface.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-11 UI Configuration Menu Options (continued) Option Description To Change Wideband Handset UI Control Use Cisco Unified Communications Indicates whether the user can configure the Wideband Handset option Manager Administration > Device > Phone > Phone Configuration. in the phone user interface.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Media Configuration Menu The Media Configuration menu displays whether the headset, speakerphone, and video capability (SCCP phones only) are enabled on the phone. This menu also displays options for recording tones that the phone may play to indicate that a call may be recorded. Table 4-12 describes the options on this menu.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-12 Media Configuration Menu Options (continued) Option Description To Change Recording Tone Indicates whether a recording tone (often referred to as a beep tone) is enabled or disabled for the phone. If the recording tone option is enabled, the phone plays the beep tone in both directions of every call, regardless of whether the call actually gets recorded.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-12 Media Configuration Menu Options (continued) Option Description To Change Recording Tone Local Volume Indicates the loudness setting for the beep tone that is received by the party whose phone has the Recording Tone option enabled. From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-12 Media Configuration Menu Options (continued) Option Description To Change Recording Tone Duration Indicates the length of time in milliseconds that the beep tone plays. From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-12 Media Configuration Menu Options (continued) Option Description Wideband Handset Indicates whether wideband is enabled or disabled for the handset. Default: “Use Phone Default” on Cisco Unified Communications Manager Administration. (This default means that the phone will be enabled for a wideband handset only if the phone was shipped with a wideband handset.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-12 Media Configuration Menu Options (continued) Option Description Enterprise Advertise G.722 Codec Use Cisco Unified Communications Enables/disables Cisco Unified IP Phones to advertise the G.722 codec to Manager Administration > System > Enterprise Parameters. Cisco Unified Communications Manager. If enabled (default), and if each endpoint in the attempted call supports G.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Power Save Configuration Menu The Power Save Configuration menu displays the settings that control when the LCD screen on a phone turns off to conserve power. Table 4-13 describes the options on this menu. For detailed information about configuring these settings, see the “Automatically Disabling the Cisco Unified IP Phone Touchscreen” section on page 6-11.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Ethernet Configuration Menu The Ethernet Configuration menu includes the options that are described in Table 4-14. Table 4-14 Ethernet Configuration Menu Option Option Description Forwarding Delay From Cisco Unified Communications Indicates whether the internal switch begins forwarding packets between the Manager Administration, choose Device PC port and switched port on the phone > Phone > Phone Configuration.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Security Configuration Menu The Security Configuration menu that you display from the Device Configuration menu displays settings that relate to security for the phone. Note The phone also has a Security Configuration menu that you access directly from the Settings menu. For information about the security options on that menu, see the “Security Configuration Menu” section on page 4-46y.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-15 Security Configuration Menu Options (continued) Option Description To Change Voice VLAN Enabled Indicates whether the phone allows a device attached to the access port to access the Voice VLAN. Setting this option to No (disabled) prevents the attached PC from sending and receiving data on the Voice VLAN. This setting also prevents the PC from receiving data sent and received by the phone.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu QoS Configuration Menu The QoS Configuration menu displays information that relates to quality of service (QoS) for the phone. Table 4-16 describes the options on this menu. Table 4-16 QoS Configuration Menu Options Option Description To Change DSCP For Call Control Differentiated Services Code Point (DSCP) IP classification for call control signaling.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-17 Network Configuration Menu Options Option Description To Change Load Server Used to optimize installation time for phone firmware upgrades and offload the WAN by storing images locally, negating the need to traverse the WAN link for each phone's upgrade. From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-17 Network Configuration Menu Options (continued) Option Description Peer Firmware Sharing The Peer Firmware Sharing feature provides these Use Cisco Unified Communications Manager advantages in high speed campus LAN settings: Administration > Device > • Limits congestion on TFTP transfers to Phone > Phone centralized TFTP servers Configuration.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-17 Network Configuration Menu Options (continued) Option Description To Change Log Server Indicates the IP address and port of the remote logging machine to which the phone sends log messages. These log messages help in debugging the peer to peer image distribution feature. Use Cisco Unified Communications Manager Administration > Device > Phone > Phone Configuration.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Table 4-17 Network Configuration Menu Options (continued) Option Description CDP: SW Port Indicates whether CDP is enabled on the switch port (default is enabled). • Enable CDP on the switch port for VLAN assignment for the phone, power negotiation, QoS management, and 802.1x security. • Enable CDP on the switch port when the phone is connected to a Cisco switch.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Table 4-18 describes the options in the security configuration menu. Table 4-18 Security Menu Settings Option Description To Change Web Access Enabled Indicates whether web access is enabled (Yes) or disabled (No) for the phone. From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Table 4-18 Security Menu Settings (continued) Option Description To Change CAPF Server Displays the IP address and the port of the CAPF that the phone uses. For more information about this server, refer to the “Using the Certificate Authority Proxy Function” section in Cisco Unified Communications Manager Security Guide. 802.1X Authentication Allows you to enable 802.1X authentication for this phone.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Table 4-19 CTL File Settings Option Description To Change CTL File Displays the MD5 hash of the certificate trust list (CTL) file that is installed in the phone. If security is configured for the phone, the CTL file installs automatically when the phone reboots or resets.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Unlocking the CTL File To unlock the CTL file from the Security Configuration menu, follow these steps: Procedure Step 1 Press **# to unlock options on the CTL File menu. If you decide not to continue, press **# again to lock options on this menu. Step 2 Highlight the CTL option. Step 3 Press the Unlock softkey to unlock the CTL file.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Table 4-20 Trust List Menu Settings Option Description To Change Communications Manager / TFPT Server IP address of a Cisco Unified Communications Manager and TFTP server used by the phone. Also displays a certificate icon if a certificate is installed for this server.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Table 4-21 802.1X Authentication Settings Option Description Device Authentication Determines whether 802.1X authentication is enabled: • • EAP-MD5 Enabled—Phone uses 802.1X authentication to request network access. Disabled—Default setting in which the phone uses CDP to acquire VLAN and network access. To Change 1. Choose Settings > Security Configuration > 802.1X Authentication > Device Authentication.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu You can access the 802.1X Authentication Real-Time Status by pressing the Settings button and choosing Security Configuration > 802.1X Authentication Status. To exit this menu, press the Exit softkey. Table 4-22 802.1X Authentication Real-Time Status Option Description 802.1X Authentication Status Real-time progress of the 802.1X Display only—Cannot configure.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Cisco Unified IP Phone 7970G/7971G-GE for Cisco Unified Communications Manager 6.
CH A P T E R 5 Configuring Features, Templates, Services, and Users After you install Cisco Unified IP Phones in your network, configure their network settings, and add them to Cisco Unified Communications Manager, you must use the Cisco Unified Communications Manager Administration application to configure telephony features, optionally modify phone templates, set up services, and assign users. This chapter provides an overview of these configuration and setup procedures.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Telephony Features Available for the Phone After you add Cisco Unified IP Phones to Cisco Unified Communications Manager, you can add functionality to the phones. Table 5-1 includes a list of supported telephony features, many of which you can configure using Cisco Unified Communications Manager Administration.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Audible Message Waiting Indicator For more information, refer to: A stutter tone from the handset, headset, or speakerphone indicates that a user has one or • Cisco Unified Communicamore new voice messages on a line.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Barge Allows a user to join a non-private call on a shared phone line. Barge features include cBarge and Barge. For more information, refer to: • cBarge adds a user to a call and converts it into a conference, allowing the user and other parties to access conference features.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Call display restrictions Determines the information that will display for calling or connected lines, depending on the parties who are involved in the call.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Call forward configurable display For more information, refer to: Allows you to specify information that appears on a phone when a call is forwarded.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Call pickup Allows users to redirect a call that is ringing For more information, refer to: on another phone within their pickup group to • Cisco Unified their phone.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Caller ID Displays caller identification such as a phone For more information, refer to: number, name, or other descriptive text on the • Cisco Unified phone screen. Communications Manager Administration Guide, “Configuring Cisco Unified IP Phones” chapter.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Cisco Unified Communications Manager Assistant Enables managers and their assistants to work For more information, refer to: together more effectively by providing a • Cisco Unified call-routing service, enhancements to phone Communications Manager capabilities for the manager, and
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Feature Telephony Features for the Cisco Unified IP Phone (continued) Description Configuration Reference Client matter codes Enables a user to specify that a call relates to For more information, refer to: a specific client matter. (CMC) • Cisco Unified (SCCP phones Communications Manager only) Administration Guide, “Client Matter Codes” chapter.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Conference Description • Allows a user to talk simultaneously with multiple parties by calling each participant individually. Conference features include Conference, Join, cBarge, and Meet-Me.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Directed Call Park Allows a user to transfer an active call to an available directed call park number that the user dials or speed dials.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Do Not Disturb (DND) When DND is turned on, no audible rings occur during the ringing-in state of a call. Cisco Unified Communications Manager Features and Services Guide, “Do Not Disturb” chapter.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Extension Mobility Allows a user temporarily to apply a phone Service number and user profile settings to a shared Cisco Unified IP Phone by logging into the Extension Mobility service on that phone.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Controls the types of calls that certain users Forced authorization codes can place. (FAC) Configuration Reference For more information, refer to: • Cisco Unified Communications Manager System Guide, “Forced Authorization Codes (FAC)” chapter.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Hold Reversion Limits the amount of time that a call can be on For more information about hold before reverting back to the phone that configuring this feature, refer to Cisco Unified Communications put the call on hold and alerting the user.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Immediate Divert—Enhanced Allows users to transfer incoming calls directly For more information, refer to: to their voice messaging system or to the voice • Cisco Unified messaging system of the original called party.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Log out of hunt groups Allows users to log out of a hunt group and temporarily block calls from ringing their phone when they are not available to take calls. Logging out of hunt groups does not prevent non-hunt group calls from ringing their phone.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Message waiting indicator A light on the handset that indicates that indicates that a user has one or more new voice messages. For more information refer to: • Cisco Unified Communications Manager Administration Guide, “Message Waiting Configuration” chapter.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Music on hold Plays music while callers are on hold. For more information refer to: Onhook call transfer • Cisco Unified Communications Manager Administration Guide, “Music On Hold Audio Source Configuration” and “Music On Hold Server Configuration” chapters.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Presence-enabled directories Allows a user to monitor the call state of another directory number (DN) listed in call logs, speed-dials, and corporate directories. The Busy Lamp Field (BLF) for the DN displays the call state.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Quality Reporting Tool (QRT) For more information refer to: Allows users to use the QRT softkey on a phone to submit information about problem • Cisco Unified phone calls.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Secure Conference Description Configuration Reference Allows secure phones to place conference For more information about calls using a secured conference bridge. security, see the “Overview of Supported Security Features” • As new participants are added by using section.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Services URL button Allows users to access services from a For more information refer to: programmable button rather than by using the • Cisco Unified Services menu on a phone. Communications Manager Administration Guide, “Cisco Unified IP Phone Configuration” chapter.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Time-of-Day Routing Restricts access to specified telephony features by time period. For more information refer to: Touchscreen illumination disabling Transfer • Cisco Unified Communications Manager Administration Guide, “Time Period Configuration” chapter.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Video mode Allows a user to select the video display mode For more information: for viewing a video conference, depending on • See the “Configuring the modes configured in the system. Softkey Templates” section on page 5-30.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Video support Enable video support on the phone. For more information refer to: (SCCP phones only) Voice messaging system Enables callers to leave messages if calls are unanswered.
Chapter 5 Configuring Features, Templates, Services, and Users Configuring Corporate and Personal Directories Configuring Corporate and Personal Directories The Directories button on the Cisco Unified IP Phone 7970 Series gives users access to several directories. These directories can include: • Corporate Directory—Allows a user to look up phone numbers for co-workers. To support this feature, you must configure corporate directories.
Chapter 5 Configuring Features, Templates, Services, and Users Modifying Phone Button Templates Configuring Personal Directory Personal Directory consists of the following features: • Personal Address Book (PAB) • Personal Fast Dials (Fast Dials) • Address Book Synchronization Tool (TABSynch) Users can access Personal Directory features by these methods: • From a web browser—Users can access the PAB and Fast Dials features from the Cisco Unified Communications Manager User Options web pages • Fro
Chapter 5 Configuring Features, Templates, Services, and Users Configuring Softkey Templates Ideally, you modify templates before registering phones on the network. In this way, you can access customized phone button template options from Cisco Unified Communications Manager during registration. To modify a phone button template, choose Device > Device Settings > Phone Button Template from Cisco Unified Communications Manager Administration.
Chapter 5 Configuring Features, Templates, Services, and Users Setting Up Services Cisco Unified Communications Manager Administration Phone Configuration page. Refer to Cisco Unified Communications Manager Administration Guide, Cisco Unified Communications Manager System Guide for more information. Setting Up Services The Services button on the Cisco Unified IP Phone gives users access to Cisco Unified IP Phone Services.
Chapter 5 Configuring Features, Templates, Services, and Users Adding Users to Cisco Unified Communications Manager Adding Users to Cisco Unified Communications Manager Adding users to Cisco Unified Communications Manager allows you to display and maintain information about users and allows each user to perform these tasks: • Access the corporate directory and other customized directories from a Cisco Unified IP Phone • Create a personal directory • Set up speed dial and call forwarding numbers •
Chapter 5 Configuring Features, Templates, Services, and Users Managing the User Options Web Pages Managing the User Options Web Pages From the User Options web page, users can customize and control several phone features and settings. For detailed information about the User Options web pages, refer to Cisco Unified IP Phone 7970 Series Guide.
Chapter 5 Configuring Features, Templates, Services, and Users Managing the User Options Web Pages To specify the options that appear on the User Options web pages, follow these steps: Procedure Step 1 From Cisco Unified Communications Manager Administration, choose System > Enterprise Parameters. The Enterprise Parameters Configuration page appears.
CH A P T E R 6 Customizing the Cisco Unified IP Phone This chapter explains how you customize configuration files, phone ring sounds, background images, and other phone features.
Chapter 6 Customizing the Cisco Unified IP Phone Creating Custom Phone Rings You can obtain a copy of the Ringlist.xml and List.xml files from the system using the following admin command-line interface (CLI) “file” commands: • admin:file – file list* – file view* – file search* – file get* – file dump* – file tail* – file delete* Creating Custom Phone Rings The Cisco Unified IP Phone ships with two default ring types that are implemented in hardware: Chirp1 and Chirp2.
Chapter 6 Customizing the Cisco Unified IP Phone Creating Custom Phone Rings Ringlist.xml File Format Requirements The Ringlist.xml file defines an XML object that contains a list of phone ring types. This file can include up to 50 ring types. Each ring type contains a pointer to the PCM file that is used for that ring type and the text that will appear on the Ring Type menu on a Cisco Unified IP Phone for that ring. The Cisco TFTP server for each Cisco Unified Communications Manager contains this file.
Chapter 6 Customizing the Cisco Unified IP Phone Creating Custom Phone Rings PCM File Requirements for Custom Ring Types The PCM files for the rings must meet the following requirements for proper playback on Cisco Unified IP Phones: • Raw PCM (no header) • 8000 samples per second • 8 bits per sample • uLaw compression • Maximum ring size—16080 samples • Minimum ring size—240 samples • Number of samples in the ring is evenly divisible by 240. • Ring starts and ends at the zero crossing.
Chapter 6 Customizing the Cisco Unified IP Phone Creating Custom Background Images Step 5 To cache the new Ringlist.xml file, stop and start the TFTP service by using Cisco Unified Communications Manager Serviceability or disable and re-enable the Enable Caching of Constant and Bin Files at Startup TFTP service parameter (located in the Advanced Service Parameters). Creating Custom Background Images You can provide users with a choice of background images for the LCD screen on their phones.
Chapter 6 Customizing the Cisco Unified IP Phone Creating Custom Background Images For more information, see the “Cisco TFTP” chapter in Cisco Unified Communications Manager System Guide and the “Software Upgrades” chapter in Cisco Unified IP Telephony Platform Administration Guide. The List.xml file can include up to 50 background images. The images are in the order that they appear in the Background Images menu on the phone. For each image, the List.xml file contains one element type, called ImageItem.
Chapter 6 Customizing the Cisco Unified IP Phone Creating Custom Background Images Tip Many graphics programs provide a feature that will resize a graphic. An easy way to create a thumbnail image is to first create and save the full size image, then use the sizing feature in the graphics program to create a version of that image that is 25% of the original size. Save the thumbnail version using a different name.
Chapter 6 Customizing the Cisco Unified IP Phone Creating Custom Background Images Note The file name and subdirectory parameters are case sensitive. Be sure to use the forward slash “/” when you specify the subdirectory path. To upload the files, choose Software Upgrades > Upload TFTP Server File in Cisco Unified IPT Platform Administration. For more information, see the “Software Upgrades” chapter in Cisco IP Telephony Platform Administration Guide.
Chapter 6 Customizing the Cisco Unified IP Phone Configuring Wideband Codec Configuring Wideband Codec If Cisco Unified Communications Manager has been configured to use G.722 (G.722 is enabled by default for the Cisco Unified IP Phone 7970 Series) and if the far endpoint supports G.722, the call connects using the G.722 codec in place of G.711.
Chapter 6 Customizing the Cisco Unified IP Phone Configuring the Idle Display Configuring the Idle Display You can specify an idle display that appears on the phone LCD screen. The idle display is an XML service that the phone invokes when the phone has been idle (not in use) for a designated period and no feature menu is open. XML services that can be used as idle displays include company logos, product pictures, and stock quotes. Configuring the idle display consists of these general steps. 1.
Chapter 6 Customizing the Cisco Unified IP Phone Automatically Disabling the Cisco Unified IP Phone Touchscreen From a phone, you can see settings for the idle display XML service URL and the length of time that the phone is not used before this service is invoked. To see these settings, choose Settings > Device Configuration and scroll to the Idle URL and the Idle URL Time parameters.
Chapter 6 Customizing the Cisco Unified IP Phone Automatically Disabling the Cisco Unified IP Phone Touchscreen You can view the display settings for a phone from the Power Save Configuration menu on the phone. For more information, see the “Power Save Configuration Menu” section on page 4-38. Table 6-1 Display On and Off Configuration Fields Field Description Days Display Not Active Days that the display does not turn on automatically at the time specified in the Display On Time field.
Chapter 6 Customizing the Cisco Unified IP Phone Automatically Disabling the Cisco Unified IP Phone Touchscreen Table 6-1 Display On and Off Configuration Fields (continued) Field Description Display Idle Timeout Length of time that the phone is idle before the display turns off. Applies only when the display was off as scheduled and was turned on by an end-user (by pressing a button on the phone, touching the touchscreen, or lifting the handset).
Chapter 6 Customizing the Cisco Unified IP Phone Automatically Disabling the Cisco Unified IP Phone Touchscreen Cisco Unified IP Phone 7970G/7971G-GE for Cisco Unified Communications Manager 6.
CH A P T E R 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone This chapter describes how to use the following menus and screens on the Cisco Unified IP Phone 7970 Series to view model information, status messages, network statistics, and firmware information for the phone: • Model Information screen—Displays hardware and software information about the phone. For more information, see the “Model Information Screen” section on page 7-2.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Model Information Screen Model Information Screen The Model Information screen includes the options that are described in Table 7-1. To display the Model Information screen, press the Settings button and then select Model Information. To exit the Model Information screen, press the Exit softkey. Table 7-1 Model Information Settings Option Description To Change Model Number Model number of the phone.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-1 Model Information Settings Option Description To Change LSC Indicates whether a locally significant certificate (used for the security features) is installed on the phone (Yes) or is not installed on the phone (No).
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Status Messages Screen The Status Messages screen displays up to the 10 most recent status messages that the phone has generated. You can access this screen at any time, even if the phone has not finished starting up. Table 7-2 describes the status messages that might appear. This table also includes actions you can take to address errors that are indicated.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series Message Description Possible Explanation and Action BootP server used The phone obtained its IP address from None. This message is informational a BootP server rather than a DHCP only. server.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued) Message Description Possible Explanation and Action Checksum Error Downloaded software file is corrupted. Obtain a new copy of the phone firmware and place it in the TFTPPath directory. You should only copy files into this directory when the TFTP server software is shut down, otherwise the files may be corrupted.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued) Message Description Dialplan Parsing Error The phone could not parse the dialplan Problem with the TFTP downloaded XML file properly. dialplan XML file. For more information refer to the Cisco Unified Communications Manager Administration Guide. (SIP phones only) Disabled 802.1X Authentication is disabled on the phone.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued) Message Description Duplicate IP Another device is using the IP address assigned to the phone. Error update locale Possible Explanation and Action • If the phone has a static IP address, verify that you have not assigned a duplicate IP address.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued) Message Description File auth error An error occurred when the phone tried to validate the signature of a signed file. This message includes the name of the file that failed. Possible Explanation and Action • The file is corrupted.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued) Message Description Possible Explanation and Action Load Auth Failed The phone could not load a configuration file. Check that: • A good version of the configuration file exists on the applicable server. • The phone load being downloaded has not been altered or renamed.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued) Message Description Possible Explanation and Action Load Server is invalid Indicates an invalid TFTP server The Load Server setting is not valid. IP address or name in the Load Server The Load Server specifies a TFTP option.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued) Message Description No DNS server IP A name was specified but DHCP or static IP configuration did not specify a DNS server address. Possible Explanation and Action • If the phone has a static IP address, verify that the DNS server has been configured.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued) Message Description TFTP server not authorized The specified TFTP server could not be found in the phone’s CTL. TFTP timeout Timed Out TFTP server did not respond. Supplicant attempted 802.1X transaction but timed out to due the absence of an authenticator.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued) Message Description Possible Explanation and Action Version error The name of the phone load file is incorrect. Make sure that the phone load file has the correct name. XmlDefault.cnf.xml, Name of the configuration file. or .cnf.xml corresponding to the phone device name None.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-3 Network Statistics Message Components (continued) Item Description One of the following values: Cause of the last reset of the phone Initialized TCP-timeout CM-closed-TCP TCP-Bad-ACK CM-reset-TCP CM-aborted-TCP CM-NAKed KeepaliveTO Failback Phone-Keypad Phone-Re-IP Reset-Reset Reset-Restart Phone-Reg-Rej Load Rejected HC CM-ICMP-Unreach Phone-Abort Elapsed Time Amount of time that has ela
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Firmware Versions Screen The Firmware Versions screen displays information about the firmware version that is running on the phone. Table 7-4 explains the information that is displayed on this screen. To display the Firmware Version screen, follow these steps: Procedure Step 1 Press the Settings button. Step 2 Select Status. Step 3 Select Firmware Versions.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Expansion Module(s) Screen (SCCP Phones Only) The Expansion Module(s) screen displays information about each Cisco Unified IP Phone Expansion Module 7914 that is connected to the phone. This screen appears on SCCP phones only. Table 7-5 explains the information that is displayed on this screen for each connected expansion module.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-5 Expansion Module Statistics (continued) Item Description TX Retransmit Number of packets that have been retransmitted to the expansion module TX Buffer Full Number of packets discarded because the expansion module was not able to accept new messages Call Statistics Screen The Call Statistics screen displays counters statistics and voice quality metrics in these ways: • During call—You
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu To display the Call Statistics screen for information about the last voice stream, follow these steps: Procedure Step 1 Press the Settings button. Step 2 Select Status. Step 3 Select Call Statistics. The Call Statistics screen displays these items: Table 7-6 Call Statistics Items Item Description RxType Type of voice stream received (RTP streaming audio from codec): G.729, G.711 u-law, G.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-6 Call Statistics Items (continued) Item Description TxCnt Number of RTP voice packets transmitted since voice stream was opened. Note This number is not necessarily identical to the number of RTP voice packets transmitted since the call began because the call might have been placed on hold.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-6 Call Statistics Items (continued) Item Description Min MOS LQK Lowest MOS LQK score observed from start of the voice stream. Max MOS LQK Baseline or highest MOS LQK score observed from start of the voice stream. These codecs provide the following maximum MOS LQK score under normal conditions with no frame loss: • G.711 gives 4.5 • G.729 A /AB gives 3.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Cisco Unified IP Phone 7970G/7971G-GE for Cisco Unified Communications Manager 6.
CH A P T E R 8 Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone, including: • Device information • Network configuration information • Network statistics • Device logs • Streaming statistics This chapter describes the information that you can obtain from the phone’s web page. You can use this information to remotely monitor the operation of a phone and to assist with troubleshooting.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone • Network Statistics, page 8-11 • Device Logs, page 8-14 • Streaming Statistics, page 8-15 Accessing the Web Page for a Phone To access the web page for a Cisco Unified IP Phone, perform these steps. Note If you cannot access the web page, it may be disabled. See the “Disabling and Enabling Web Page Access” section on page 8-3 for more information.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Disabling and Enabling Web Page Access • Network Statistics—Includes the following hyperlinks, which provide information about network traffic: – Ethernet Information—Displays information about Ethernet traffic. For more information, see the “Network Statistics” section on page 8-11. – Access—Displays information about network traffic to and from the PC port on the phone. For more information, see the “Network Statistics” section on page 8-11.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Device Information To control access to the web pages for a phone, follow these steps from Cisco Unified Communications Manager Administration: Step 1 Choose Device > Phone. Step 2 Specify the criteria to find the phone and click Find, or click Find to display a list of all phones. Step 3 Click the device name to open the Phone Configuration window for the device.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Device Information Table 8-1 Device Information Area Items (continued) Item Description App Load ID Identifier of the firmware running on the phone Boot Load ID Identifier of the factory-installed load running on the phone Version Version of the firmware running on the phone Expansion Module 1 Phone load ID for the first Cisco Unified IP Phone Expansion Module 7914, if connected to a SCCP phone Expansion Module 2 Phone load ID for the s
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Table 8-1 Device Information Area Items (continued) Item Description Time Zone Timezone obtained from the Date/Time Group in Cisco Unified Communications Manager to which the phone belongs Date Date obtained from the Date/Time Group in Cisco Unified Communications Manager to which the phone belongs 1.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Table 8-2 Network Configuration Area Items (continued) Item Description Host Name Host name that the DHCP server assigned to the phone. Domain Name Name of the Domain Name System (DNS) domain in which the phone resides. IP Address Internet Protocol (IP) address of the phone. Subnet Mask Subnet mask used by the phone. TFTP Server 1 Primary Trivial File Transfer Protocol (TFTP) server used by the phone.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Table 8-2 Network Configuration Area Items (continued) Item Description CallManager 1–5 Host names or IP addresses, in prioritized order, of the Cisco Unified Communications Manager servers with which the phone can register. An item can also show the IP address of an SRST router that is capable of providing limited Cisco Unified Communications Manager functionality, if such a router is available.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Table 8-2 Network Configuration Area Items (continued) Item Description Messages URL URL of the server from which the phone obtains message services. Services URL URL of the server from which the phone obtains Cisco Unified IP Phone services. DHCP Enabled Indicates whether DHCP is being used by the phone.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Table 8-2 Network Configuration Area Items (continued) Item Description PC Port Configuration Speed and duplex of the switch port, where: • A—Auto Negotiate • 10H—10-BaseT/half duplex • 10F—10-BaseT/full duplex • 100H—100-BaseT/half duplex • 100F—100-BaseT/full duplex • 1000H—1000-BaseT/half duplex • 1000F—1000-BaseT/full duplex • No Link—No connection to the PC port TFTP Server 2 Backup TFTP server that
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Table 8-2 Network Configuration Area Items (continued) Item Description Video Capability Enabled Indicates whether the phone can participate in video calls when connected to an appropriately equipped PC. Voice VLAN Enabled Indicates whether the phone allows a device attached to the PC port to access the Voice VLAN. Auto Line Select Indicates whether the phone shifts the call focus to incoming calls on all lines.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Statistics To display a network statistics area, access the web page for the phone as described in the “Accessing the Web Page for a Phone” section on page 8-2, and then click the Ethernet Information, the Access, and or the Network hyperlink.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Table 8-4 Access Area and Network Area Items (continued) Item Description Rx unicast Total number of unicast packets received by the phone Rx shortErr Total number of FCS error packets or Align error packets received that are less than 64 bytes in size Rx shortGood Total number of good packets received that are less than 64 bytes size Rx longGood Total number of good packets received that are greater than 1522 bytes in
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Device Logs Table 8-4 Access Area and Network Area Items (continued) Item Description Tx Collisions Total number of collisions that occurred while a packet was being transmitted Tx excessLength Total number of packets not transmitted because the packet experienced 16 transmission attempts Tx broadcast Total number of broadcast packets transmitted by the phone Tx multicast Total number of multicast packets transmitted by the phone Neighb
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Streaming Statistics A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A phone streams information when it is on a a call or running a service that sends or receives audio or data. The streaming statistics areas on a phone’s web page provide information about the streams. Most calls use only one stream (Stream 1), but some calls use two or three stream.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Table 8-5 Streaming Statistics Area Items (continued) Item Description Sender Reports Sent1 Number of times the RTCP Sender Reports have been sent. Sender Report Time Sent1 Internal time stamp indicating when a RTCP Sender Report was sent. Rcvr Lost Packets Total number of RTP data packets that have been lost since starting receiving data on this connection.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Table 8-5 Streaming Statistics Area Items (continued) Item Description MOS LQK Score that is an objective estimate of the mean opinion score (MOS) for listening quality (LQK) that rates from 5 (excellent) to 1 (bad). This score is based on audible concealment events due to frame loss in the preceding 8-second interval of the voice stream.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Table 8-5 Streaming Statistics Area Items (continued) Item Description Conceal Secs Number of seconds that have concealment events (lost frames) from the start of the voice stream (includes severely concealed seconds). Severely Conceal Secs Number of seconds that have more than 5 percent concealment events (lost frames) from the start of the voice stream.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Table 8-5 Streaming Statistics Area Items (continued) Item Description Voice Quality Metrics MOS LQK Score that is an objective estimate of the mean opinion score (MOS) for listening quality (LQK) that rates from 5 (excellent) to 1 (bad). This score is based on audible concealment events due to frame loss in the preceding 8-second interval of the voice stream.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Table 8-5 Streaming Statistics Area Items (continued) Item Description Max Conceal Ratio Highest interval concealment ratio from start of the voice stream. Conceal Secs Number of seconds that have concealment events (lost frames) from the start of the voice stream (includes severely concealed seconds).
CH A P T E R 9 Troubleshooting and Maintenance This chapter provides information that can assist you in troubleshooting problems with your Cisco Unified Unified IP Phone 7970 Series or with your IP telephony network. It also explains how to clean and maintain your phone. For additional troubleshooting information, refer to the Using the 79xx Status Information For Troubleshooting tech note. That document is available to registered Cisco.com users at this URL: http://www.cisco.
Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems • Where to Go for More Troubleshooting Information, page 9-27 • Cleaning the Cisco Unified IP Phone, page 9-28 Resolving Startup Problems After installing a Cisco Unified IP Phone into your network and adding it to Cisco Unified Communications Manager, the phone should start up as described in the “Verifying the Phone Startup Process” section on page 3-15.
Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems – Connect the Cisco Unified IP Phone that will not start up directly to the port on the switch, eliminating the patch panel connection in the office. 2. Verify that the phone is receiving power: – If you are using external power, verify that the electrical outlet is functional. – If you are using in-line power, use the external power supply instead.
Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems • Verifying TFTP Server Settings, page 9-4 • Verifying IP Addressing and Routing, page 9-5 • Verifying DNS Settings, page 9-5 • Verifying Cisco Unified Communications Manager Settings, page 9-6 • Cisco Unified Communications Manager and TFTP Services Are Not Running, page 9-6 • Creating a New Configuration File, page 9-7 • Registering the Phone with Cisco Unified Communications Manager, page 9-8 Identifying Error Messages
Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems You can also enable the phone to use an alternate TFTP server. Such a setting is particularly useful if the phone was recently moved from one location to another. See the “Network Configuration Menu” section on page 4-7 for instructions. Verifying IP Addressing and Routing You should verify the IP addressing and routing settings on the phone. If you are using DHCP, the DHCP server should provide these values.
Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems Verifying Cisco Unified Communications Manager Settings On the Cisco Unified IP Phone, press the Settings button, choose Network Configuration, and look at the Communications Manager 1–5 options. The Cisco Unified IP Phone attempts to open a TCP connection to all the Cisco Unified Communications Manager servers that are part of the assigned Cisco Unified Communications Manager group.
Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems Creating a New Configuration File If you continue to have problems with a particular phone that other suggestions in this chapter do not resolve, the configuration file may be corrupted. To create a new configuration file, follow these steps: Procedure Step 1 From Cisco Unified Communications Manager, choose Device > Phone > Find to locate the phone experiencing problems.
Chapter 9 Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly Registering the Phone with Cisco Unified Communications Manager A Cisco Unified IP Phone can register with a Cisco Unified Communications Manager server only if the phone has been added to the server or if auto-registration is enabled.
Chapter 9 Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly Typically, a phone resets if it has problems connecting to the Ethernet network or to Cisco Unified Communications Manager.
Chapter 9 Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly Verifying DHCP Settings Follow this process to help determine if the phone has been properly configured to use DHCP: 1. Verify that you have properly configured the phone to use DHCP. See the “Network Configuration Menu” section on page 4-7 for more information. 2. Verify that the DHCP server has been set up properly. 3. Verify the DHCP lease duration. Cisco recommends that you set it to 8 days.
Chapter 9 Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly Verifying that the Phones Have Not Been Intentionally Reset If you are not the only administrator with access to Cisco Unified Communications Manager, you should verify that no one else has intentionally reset the phones. You can check whether a Cisco Unified IP Phone received a command from Cisco Unified Communications Manager to reset by pressing the Settings button on the phone and choosing Status > Network Statistics.
Chapter 9 Troubleshooting and Maintenance Troubleshooting Cisco Unified IP Phone Security Step 3 On the Cisco Unified Communications Manager server, verify that the local host files have the correct Cisco Unified Communications Manager server name mapped to the correct IP address. Step 4 From Cisco Unified Communications Manager, choose System > Server and verify that the server is referred to by its IP address and not by its DNS name.
Chapter 9 Troubleshooting and Maintenance Troubleshooting Cisco Unified IP Phone Security Table 9-1 Cisco Unified IP Phone Security Troubleshooting (continued) Problem Possible Cause Phone cannot authenticate CTL file. The security token that signed the updated CTL file does not exist in the CTL file on the phone. Phone cannot authenticate any of the Bad TFTP record. configuration files other than the CTL file. Phone reports TFTP authorization failure.
Chapter 9 Troubleshooting and Maintenance Troubleshooting Cisco Unified IP Phone Security Table 9-1 Cisco Unified IP Phone Security Troubleshooting (continued) Problem Possible Cause 802.1X Enabled on Phone but Not Authenticating Phone cannot obtain a DHCP-assigned These errors typically indicate that IP address. 802.1X authentication is enabled on the phone, but the phone is unable to Phone does not register with authenticate. Cisco Unified Communications Manager. 1.
Chapter 9 Troubleshooting and Maintenance Troubleshooting Cisco Unified IP Phone Security Table 9-1 Cisco Unified IP Phone Security Troubleshooting (continued) Problem Possible Cause 802.1X Not Enabled Phone cannot obtain a DHCP-assigned These errors typically indicate that IP address 802.1X authentication is not enabled on the phone. To enable it, see the Phone does not register with “802.1X Authentication and Status” Cisco Unified Communications section on page 4-51.
Chapter 9 Troubleshooting and Maintenance General Troubleshooting Tips General Troubleshooting Tips Table 9-2 provides general troubleshooting information for the Cisco Unified IP Phone. Table 9-2 Cisco Unified IP Phone Troubleshooting Summary Explanation Daisy-chaining IP phones Daisy chaining (connecting an IP phone to another IP phone through the access port) is not supported. Each IP phone should directly connect to a switch port. Poor quality when calling digital cell phones using the G.
Chapter 9 Troubleshooting and Maintenance General Troubleshooting Tips Table 9-2 Cisco Unified IP Phone Troubleshooting (continued) Summary Explanation Moving a network connection from the phone to a workstation If you are powering your phone through the network connection, you must be careful if you decide to unplug the phone’s network connection and plug the cable into a desktop computer.
Chapter 9 Troubleshooting and Maintenance General Troubleshooting Tips Table 9-2 Cisco Unified IP Phone Troubleshooting (continued) Summary Explanation Codec mismatch between The RxType and the TxType statistics show the the phone and another codec that is being used for a conversation between device this Cisco Unified IP phone and the other device. The values of these statistics should match.
Chapter 9 Troubleshooting and Maintenance General Troubleshooting Tips Table 9-2 Cisco Unified IP Phone Troubleshooting (continued) Summary Explanation Loopback condition A loopback condition can occur when the following conditions are met: • The SW Port Configuration option in the Network Configuration menu on the phone is set to 10 Half (10-BaseT/half duplex) • The phone receives power from an external power supply • The phone is powered down (the power supply is disconnected) In this case, t
Chapter 9 Troubleshooting and Maintenance General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) Table 9-3 provides general troubleshooting information for the Cisco Unified IP Phone Expansion Module 7914. This information applies to SCCP phones only because SIP phones do not support this device.
Chapter 9 Troubleshooting and Maintenance Resetting or Restoring the Cisco Unified IP Phone Resetting or Restoring the Cisco Unified IP Phone There are two methods for resetting or restoring the Cisco Unified IP Phone: • Performing a Basic Reset, page 9-21 • Performing a Factory Reset, page 9-22 Performing a Basic Reset Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and securi
Chapter 9 Troubleshooting and Maintenance Resetting or Restoring the Cisco Unified IP Phone Table 9-4 Basic Reset Methods (continued) Operation Performing Explanation Erase softkey From the Settings menu, unlock phone options (see the “Unlocking and Locking Options” section on page 4-4). Then press the Erase softkey. Resets user and network configuration settings to their default values, deletes the CTL file from the phone, and restarts the phone.
Chapter 9 Troubleshooting and Maintenance Using the Quality Report Tool • A valid TFTP server must be set in DCHP option 150 or option 66 on the DHCP server. • The term70.default.loads file or the term71.default.loads file and the files specified in that file should be available on the TFTP server that is specified by the DHCP packet. To perform a factory reset of a phone, perform the following steps: Procedure Step 1 Unplug the power cable from the phone and then plug it back in.
Chapter 9 Troubleshooting and Maintenance Monitoring the Voice Quality of Calls When a user presses the QRT softkey, a list of problem categories appears. The user selects the appropriate problem category and this feedback is logged in an XML file. Actual information logged depends on the user selection and whether the destination device is a Cisco Unified IP Phone. For more information about using QRT, refer to Cisco Unified Communications Manager Features and Services Guide.
Chapter 9 Troubleshooting and Maintenance Monitoring the Voice Quality of Calls Listening quality scores (MOS LQK) relate to the clarity or sound of the received voice signal. Conversational quality scores (MOS CQ such as G.107) include impairment factors, such as delay, that degrade the natural flow of conversation.
Chapter 9 Troubleshooting and Maintenance Monitoring the Voice Quality of Calls A Conceal Ratio of zero indicates that the IP network is delivering frames and packets on time with no loss.
Chapter 9 Troubleshooting and Maintenance Where to Go for More Troubleshooting Information Table 9-5 Changes to Voice Quality Metrics Metric Change Condition Conceal Ratio and Conceal Seconds increase significantly • Network impairment from packet loss or high jitter. Conceal Ratio is near or at zero, but the voice quality is poor. • Noise or distortion in the audio channel such as echo or audio levels.
Chapter 9 Troubleshooting and Maintenance Cleaning the Cisco Unified IP Phone Cleaning the Cisco Unified IP Phone To clean your Cisco Unified IP phone, use a soft, dry cloth to wipe the phone and the touchscreen. Do not apply liquids or powders directly on the phone. As with all non-weather-proof electronics, liquids and powders can damage the components and cause failures.
APPENDIX A Providing Information to Users Via a Website If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users. Cisco recommends that you create a web page on your internal support site that provides end users with important information about their Cisco Unified IP Phones.
Appendix A Providing Information to Users Via a Website How Users Obtain Support for the Cisco Unified IP Phone How Users Obtain Support for the Cisco Unified IP Phone To successfully use some of the features on the Cisco Unified IP Phone (including speed dial, services, and voice messaging system options), users must receive information from you or from your network team or be able to contact you for assistance.
Appendix A Providing Information to Users Via a Website How Users Get Copies of Cisco Unified IP Phone Manuals How Users Get Copies of Cisco Unified IP Phone Manuals You should provide end users with access to user documentation for the Cisco Unified IP Phones. Cisco Unified IP Phone 7970 Series Guide includes detailed user instructions for key phone features.
Appendix A Providing Information to Users Via a Website How Users Subscribe to Services and Configure Phone Features End-users can access runtime versions of the eLearning tutorials (English only) from Cisco.com by looking for tutorials under relevant phone models at this site: http://cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list .html Administrators can either download customizable versions of the eLearning tutorials (English only) from the phone product pages on Cisco.
Appendix A Providing Information to Users Via a Website How Users Access a Voice Messaging System • The URL required to access the application. This URL is: http://server_name/CCMUser/, where server_name is the host on which the web server is installed. • A user ID, default password, and default PIN are needed to access the application.
Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries How Users Configure Personal Directory Entries Users can configure personal directory entries on the Cisco Unified IP Phone. To configure personal directory, users must have access to the following: • User Options web pages—Make sure that users know how to access their User Options web pages. See the “How Users Subscribe to Services and Configure Phone Features” section on page A-4 for details.
Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries The Choose Destination Location window appears. Step 5 Choose the directory in which you want to install the application and click Next. The Start Copying Files window appears. Step 6 Verify that you have chosen the correct directory, and click Next. The installation wizard installs the application to your computer. When the installation is complete, the InstallShield Wizard Complete window appears.
Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries Step 10 To start the directory synchronization process, click the Synchronize button. The Synchronization Status window provides information on the status of the address book synchronization. If you chose the user intervention for duplicate entries rule and you have duplicate address book entries, the Duplicate Selection window appears.
APPENDIX B Feature Support by Protocol for the Cisco Unified IP Phones 7970 Series This appendix provides information about feature support for the Cisco Unified IP Phones 7970 Series using the SCCP or SIP protocol with Cisco Unified Communications Manager Release 6.0. Table B-1 provides a high-level overview of calling features and their support by protocol. This table focuses primarily on end-user calling features and is not intended to represent a comprehensive listing of all available phone features.
Appendix B Table B-1 Feature Support by Protocol for the Cisco Unified IP Phones 7970 Series Cisco Unified IP Phone 7970G/7971G-GE Feature Support by Protocol (continued) Cisco Unified IP Phone 7970G/7971G-GE Features SCCP SIP For More Information Answer Release Supported Supported Audible Message Waiting Indicator Supported Supported “Accessing Voice Messages” Auto Answer Supported Supported “Using a Handset, Headset, and Speakerphone—Using Auto Answer” Auto-pickup Supported Supported
Appendix B Feature Support by Protocol for the Cisco Unified IP Phones 7970 Series Table B-1 Cisco Unified IP Phone 7970G/7971G-GE Feature Support by Protocol (continued) Cisco Unified IP Phone 7970G/7971G-GE Features SCCP SIP For More Information Call Forward Destination Override Supported Supported Call Forward No Answer Supported Supported Users do not interact with this feature directly.
Appendix B Table B-1 Feature Support by Protocol for the Cisco Unified IP Phones 7970 Series Cisco Unified IP Phone 7970G/7971G-GE Feature Support by Protocol (continued) Cisco Unified IP Phone 7970G/7971G-GE Features SCCP SIP For More Information Computer Telephony Integration (CTI) Applications Supported Some support (such as Call Park, WMI) Users do not interact with this feature directly.
Appendix B Feature Support by Protocol for the Cisco Unified IP Phones 7970 Series Table B-1 Cisco Unified IP Phone 7970G/7971G-GE Feature Support by Protocol (continued) Cisco Unified IP Phone 7970G/7971G-GE Features SCCP SIP For More Information Immediate Divert—Enhanced Supported Supported “Basic Call Handling—Sending a Call to a Voice Messaging System” Intercom Supported Supported “Basic Call Handling—Placing or Receiving Intercom Calls” Join/Select Supported Not supported “Basic Call
Appendix B Table B-1 Feature Support by Protocol for the Cisco Unified IP Phones 7970 Series Cisco Unified IP Phone 7970G/7971G-GE Feature Support by Protocol (continued) Cisco Unified IP Phone 7970G/7971G-GE Features SCCP SIP For More Information Supported Supported Private Line Supported Automated Ringdown (PLAR) Supported Privacy Supported Supported “Advanced Call Handling—Using a Shared Line” Programmable Line Keys Supported Not supported Feature descriptions throughout phone guide Q
Appendix B Feature Support by Protocol for the Cisco Unified IP Phones 7970 Series Table B-1 Cisco Unified IP Phone 7970G/7971G-GE Feature Support by Protocol (continued) Cisco Unified IP Phone 7970G/7971G-GE Features SCCP SIP For More Information Transfer - Direct Transfer Supported Not supported “Basic Call Handling—Transferring Calls” URL Dialing Not supported Supported “Using Call Logs and Directories—Using Call Logs” Video Mode Supported Not supported Video Support Supported Not su
Appendix B Table B-1 Feature Support by Protocol for the Cisco Unified IP Phones 7970 Series Cisco Unified IP Phone 7970G/7971G-GE Feature Support by Protocol (continued) Cisco Unified IP Phone 7970G/7971G-GE Features SCCP SIP For More Information Calling Features Supplemental Features and Applications Cisco Unified Communications Manager Assistant Supported Supported Cisco Unified Communications Manager Assistant User Guide Cisco Communications Manager AutoAttendant Supported Supported Cisc
APPENDIX C Supporting International Users Translated and localized versions of the Cisco Unified IP Phones are available in several languages.
Appendix C Supporting International Users Installing the Cisco Unified Communications Manager Locale Installer Installing the Cisco Unified Communications Manager Locale Installer If you are using Cisco Unified IP Phones in a locale other than English, you must install the locale-specific version of the Cisco Unified Communications Manager Locale Installer on every Cisco Unified Communications Manager server in the cluster.
APPENDIX D Technical Specifications The following sections describe the technical specifications for the Cisco Unified IP Phone 7970 Series. • Physical and Operating Environment Specifications, page D-1 • Cable Specifications, page D-2 • Network and Access Port Pinouts, page D-3 Physical and Operating Environment Specifications Table D-1 shows the physical and operating environment specifications for the Cisco Unified IP Phone.
Appendix D Technical Specifications Cable Specifications Table D-1 Physical and Operating Specifications (continued) Specification Value or Range Weight 3.25 lb (1.47 kg) Power options Cables • The phone can receive power from IEEE 802.3af-compliant data switches (Class III) • The phone can be powered locally with a power adapter (Cisco part number CP-PWR-CUBE-3=) and the appropriate power cord (power requirements for the power adapter: 100-240 VAC, 50-60 Hz, 0.
Appendix D Technical Specifications Network and Access Port Pinouts Network and Access Port Pinouts Although both the network and access ports are used for network connectivity, they serve different purposes and have different port pinouts. Network Port Connector Table D-2 describes the network port connector pinouts.
Appendix D Technical Specifications Network and Access Port Pinouts Table D-3 Access Port Connector Pinouts (continued) Pin Number Function 6 6BI_DA- 7 7BI_DC+ 8 BI_DC- Note “BI” stands for bi-directional, while DA, DB, DC and DD stand for “Data A”, “Data B”, “Data C” and “Data D”, respectively. Cisco Unified IP Phone 7970G/7971G-GE for Cisco Unified Communications Manager 6.
Appendix D Technical Specifications Network and Access Port Pinouts Cisco Unified IP Phone 7970G/7971G-GE for Cisco Unified Communications Manager 6.
INDEX 802.1X Authentication menu Symbols options 4-52 "more" Softkey Timer 4-29 Device Authentication 4-52 .cnf.xml configuration file 2-9 EAP-MD5 4-52 802.1X Authentication Status menu about 4-48 Numerics states 4-53 10/100/1000 PC port 3-3 See also access port 10/100/1000 SW port 3-3 See also network port 10/100 PC port 3-3 A abbreviated dialing 5-2 AC adapter, connecting 3-7 See also access port 10/100 SW port 3-3 access, to phone settings 3-18, 4-3 access port See also network port 802.
Index configuring 6-7 Cisco Unified IP Phones using auto-registration 2-14 creating 6-5 Cisco Unified IP Phones using BAT 2-17 custom 6-5 users to Cisco Unified Communications Manager 5-32 List.xml file 6-5 PNG file 6-5, 6-6 adjusting, phone placement of 3-12 barge 1-25, 5-4 adjustment plate 3-15 Admin.
Index CallManager Configuration menu 4-16 call park 5-6 call pickup 5-7 Call Preferences menu 4-23 call recording 5-7 Call Statistics screen 7-18 call waiting 5-7 adding to Cisco Unified Communications Manager 2-13 cleaning 9-28 configuration checklist 1-27, 1-28 configuration requirements 1-26 configuring user services 5-31 features 1-2 CAPF (Certificate Authority Proxy Function) 1-17, 3-18 figure 1-2 cell phone interference 1-2 installation overview 1-26 certificate trust list file installation pr
Index client matter codes 5-10 Core Dumps web page 8-3 conference 5-11 CTL file deleting from phone 9-22 secure 1-20 conference joining 5-11 requesting 2-11 configurable call forward display 5-11 unlocking 4-49 configuration file CTL File menu 4-48 .cnf.xml 2-9 CTL File screen 4-48 creating 9-7 custom phone rings encrypted 1-17 about 6-2 modifying 6-1 creating 6-2, 6-4, 6-7 overview 2-8 PCM file requirements 6-4 secure 2-9 XmlDefault.cnf.
Index troubleshooting 9-10 DSCP For Call Control 4-42 DHCP Address Released 4-13 DSCP For Configuration 4-42 DHCP Enabled 4-13 DSCP For Services 4-42 DHCP Server 4-8 Dynamic Host Configuration Protocol See DHCP directed call park 5-12 directories button 1-3 Directories URL 4-24 directory numbers, assigning manually 2-16 direct transfer 5-12 E EAP-MD5 4-52 display, turning on and off automatically 6-11 Device ID 4-52 Display button 6-11, 9-28 Realm 4-52 display button 1-3 Shared Secret 4-52
Index forced authorization codes 5-15 F fast dial service 5-14 G feature buttons directories 1-3 G.722 codec 4-37 help 1-3 G.729 1-1 messages 1-3 G.729a 1-1 services 1-3 G.729ab 1-1 settings 1-3 G.
Index hold reversion 5-16 XML service 4-25, 6-10 Host Name 4-8 Idle URL 4-25 HTTP, description 1-6 Idle URL Time 4-25 HTTP Configuration menu image authentication 1-16 about 4-24 immediate divert 5-16 options Immediate Divert enhanced feature 5-17 Authentication URL 4-24 Information URL 4-24 Directories URL 4-24 installing Cisco Unified Communications Manager configuration 3-2 Idle URL 4-25 Idle URL Time 4-25 Information URL 4-24 network requirements 3-2 Messages URL 4-24 preparing 2-13
Index L M language overlays C-1 MAC address 4-8 LCD screen malicious caller identification (MCID) 5-18 disabling 9-28 manufacturing installed certificate (MIC) 1-16 turning on and off automatically 6-11 Media Configuration menu LDAP directories, using with Cisco Unified IP Phone 5-28 about 4-32 options light strip, on handset 1-4 Headset Enabled 4-32 line buttons 1-3 Recording Tone 4-33 Line Settings menu 4-22 Recording Tone Duration 4-35 List.
Index TFTP Server 1 4-10 N TFTP Server 2 4-11 native VLAN 2-4 overview 4-1 navigation button 1-4 unlocking options 4-4 Network Configuration menu 4-42 Network Configuration web page 8-2, 8-6 about 4-7 network connectivity, verifying 9-4 displaying 4-3 networking protocol editing values 4-4, 4-5 802.1X 1-6 locking options 4-4 BootP 1-5 options CDP 1-5 Admin.
Index configuring 4-14 physical connection, verifying 9-9 connecting to 3-8 plugging in Cisco Unified IP Phone 3-7 network requirements, for installing 3-2 PNG file 6-5, 6-6 network settings, startup configuration 3-17 power network statistics 7-14, 8-11 maximum required from a switch 2-6 Network Statistics screen 7-14 providing to the Cisco Unified IP Phone 2-4 Network web page 8-3, 8-11 power consumption 2-6 Power over Ethernet (PoE) 2-4 O Power Save Configuration menu on hook call transf
Index Proxy Server URL 4-25 Cisco Unified IP phone 9-21 continuously 9-8 intentionally 9-11 Q methods 9-21 QoS Configuration menu ring activity 5-22 about 4-42 ringer, indicator for 1-4 options RingList.
Index manufacturing installed certificate (MIC) 1-16 media encryption 1-17 secure configuration file 2-9 secure SRST reference 1-17 security profiles 1-17, 1-19 signaling authentication 1-16 signaling encryption 1-17 Security Configuration menu (on Device Configuration menu) Web Access Enabled 4-47 Security Mode 4-41 security profiles 1-17, 1-19 services configuring for users 5-31 description 5-23 subscribing to 5-31 services button 1-3 Services URL 4-24 Services URL button 5-24 about 4-40 settings butt
Index buttons for 1-3 Stream 0 web page 8-15 template for 5-30 Stream 1 web page 8-3, 8-15 speed dialing 5-2, 5-3, 5-24 Stream 2 web page 8-3, 8-15 SRST Stream 3 web page 8-3, 8-15 description 4-18 streaming statistics 8-15 secure reference 1-17 Subnet Mask 4-9 standard (ad hoc) conference 5-11 supplicant, in 802.
Index call park 5-6 music-on-hold 5-20 call pickup 5-7 no not disturb (DND) 5-13 call recording 5-7 on hook call transfer 5-20 call waiting 5-7 other group pickup 5-20 Cisco Call Back 5-8 Peer firmware sharing 4-44 Cisco Unified Communications Manager Assistant 5-9 presence-enabled directories 5-21 client matter codes 5-10 redial 5-22 conference 5-11 ring activity 5-22 configurable call forward display 5-11 services 5-23 directed call park 5-12 Services URL button 5-24 direct transfer 5
Index cleaning 9-28 Trust List menu 4-50 disabling 9-28 enabling 9-28 See also LCD screen touchscreen illumination disabling 5-25 transfer 5-25 U UI Configuration menu 4-28 options Transmission Control Protocol Auto Call Select 4-29 See TCP Auto Line Select 4-28 Transport Layer Security See TLS BLF for Call Lists 4-28 uncompressed wideband 1-1 Trivial File Transfer Protocol See TFTP troubleshooting Cisco Unified Communications Manager settings 9-6 Cisco Unified IP Phone 9-1 Cisco Unified IP Phone
Index Console Logs 8-3 V Core Dumps 8-3 verifying Debug Display 8-3, 8-14 firmware version 7-16 Device Information 8-2, 8-4 startup process 3-15 disabling access to 8-3 Video Capability Enabled 4-32 Ethernet Information 8-3, 8-11 video mode 5-26 Network 8-3, 8-11 video support 5-27 Network Configuration 8-6 VLAN Network Configuration web page 8-2 auxiliary, for voice traffic 2-4 preventing access to 8-3 configuring 4-12 Status Messages 8-3, 8-14 configuring for voice networks 2-3 Strea
