Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
CONTENTS Preface xi Overview xi Audience xi Organization xi Related Documentation xii Obtaining Documentation, Obtaining Support, and Security Guidelines Cisco Product Security Overview xiii Document Conventions CHAPTER 1 xiii xiii An Overview of the Cisco Unified IP Phone 1-1 Understanding the Cisco Unified IP Phone 7975G What Networking Protocols Are Used? 1-2 1-4 What Features are Supported on the Cisco Unified IP Phone 7975G? 1-7 Feature Overview 1-7 Configuring Telephony Features 1-
Contents CHAPTER 2 Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Communications Products 2-1 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager 2-2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN 2-2 Providing Power to the Phone 2-3 Power Guidelines 2-4 Phone Power Consumption and Display Brightness 2-4 Power Outage 2-5 Obtaining Additional Information about Po
Contents Installing the Cisco Unified IP Phone 3-6 Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) Adjusting the Placement of the Cisco Unified IP Phone 3-9 Adjusting Cisco Unified IP Phone Footstand and Phone Height Securing the Phone with a Cable Lock 3-9 Mounting the Phone to the Wall 3-10 Verifying the Phone Startup Process Configuring Startup Network Settings 4 3-13 3-13 Configuring Settings on the Cisco Unified IP Phone 4-1 Configuration Menus on the Cisco Unified
Contents CHAPTER 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone 5-2 Configuring Corporate and Personal Directories Configuring Corporate Directories 5-15 Configuring Personal Directory 5-15 Modifying Phone Button Templates Configuring Softkey Templates Setting Up Services 5-1 5-14 5-15 5-16 5-16 Adding Users to Cisco Unified Communications Manager 5-17 Managing the User Options Web Pages 5-17 Giving Users Access to the User Options Web Pages 5-
Contents CHAPTER 8 Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone 8-2 Disabling and Enabling Web Page Access Device Information Device Logs 9 8-5 8-8 8-11 Streaming Statistics CHAPTER 8-3 8-3 Network Configuration Network Statistics 8-1 8-11 Troubleshooting and Maintenance 9-1 Resolving Startup Problems 9-1 Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 9-2 Symptom: The Cisco Unified IP Phone Does Not Register with Ci
Contents Resetting or Restoring the Cisco Unified IP Phone Performing a Basic Reset 9-15 Performing a Factory Reset 9-15 Using the Quality Report Tool 9-14 9-16 Monitoring the Voice Quality of Calls 9-16 Using Voice Quality Metrics 9-17 Troubleshooting Tips 9-18 Where to Go for More Troubleshooting Information Cleaning the Cisco Unified IP Phone APPENDIX A 9-18 9-19 Providing Information to Users Via a Website A-1 How Users Obtain Support for the Cisco Unified IP Phone A-1 How Users Access the
Preface Overview Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 provides the information you need to understand, install, configure, manage, and troubleshoot the phones in the Cisco Unified IP Phone 7975G on a Voice-over-IP (VoIP) network. Because of the complexity of an IP telephony network, this guide does not provide complete and detailed information for procedures that you need to perform in Cisco Unified Communications Manager or other network devices.
Preface Chapter 4, “Configuring Settings on the Cisco Unified IP Phone” Describes how to configure network settings, verify status, and make global changes to the Cisco Unified IP Phone. Chapter 5, “Configuring Features, Templates, Services, and Users” Provides an overview of procedures for configuring telephony features, configuring directories, configuring phone button and softkey templates, setting up services, and adding users to Cisco Unified Communications Manager.
Preface Cisco Unified Communications Manager Business Edition Related publications are available at the following URL: http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.
Preface Convention Description ^ The symbol ^ represents the key labeled Control—for example, the key combination ^D in a screen display means hold down the Control key while you press the D key. < > Nonprinting characters, such as passwords are in angle brackets. Note Caution Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication. Means reader be careful.
CH A P T E R 1 An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phone 7975G is a full-featured telephones that provides voice communication over an Internet Protocol (IP) network. These phones function much like digital business phones, allowing you to place and receive phone calls and to access features such as mute, hold, transfer, speed dial, call forward, and more.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7975G Understanding the Cisco Unified IP Phone 7975G Figure 1-1 shows the main components of the Cisco Unified IP Phone 7975G.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7975G 4 Messages button Auto-dials your voice message service (varies by service). 5 Directories button Opens/closes the Directories menu. Use it to access call logs and directories. 6 Help button Activates the Help menu. 7 Settings button Opens/closes the Settings menu. Use it to change touchscreen and ring settings. 8 Services button Opens/closes the Services menu.
Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protocols Are Used? What Networking Protocols Are Used? Cisco Unified IP Phones support several industry-standard and Cisco networking protocols required for voice communication. Table 1-1 provides an overview of the networking protocols that the Cisco Unified IP Phone 7975G supports.
Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protocols Are Used? Table 1-1 Supported Networking Protocols on the Cisco Unified IP Phone (continued) Networking Protocol Purpose Usage Notes Internet Protocol (IP) IP is a messaging protocol that addresses and To communicate using IP, network devices sends packets across the network. must have an assigned IP address, subnet, and gateway.
Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protocols Are Used? Table 1-1 Supported Networking Protocols on the Cisco Unified IP Phone (continued) Networking Protocol Purpose Usage Notes Session Initiation Protocol (SIP) SIP is the Internet Engineering Task Force (IETF) standard for multimedia conferencing over IP.
Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on the Cisco Unified IP Phone 7975G? What Features are Supported on the Cisco Unified IP Phone 7975G? The Cisco Unified IP Phone functions much like a digital business phone, allowing you to place and receive telephone calls. In addition to traditional telephony features, the Cisco Unified IP Phone includes features that enable you to administer and monitor the phone as a network device.
Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on the Cisco Unified IP Phone 7975G? Configuring Telephony Features You can modify certain settings for the Cisco Unified IP Phone from the Cisco Unified Communications Manager Administration application. Use this web-based application to set up phone registration criteria and calling search spaces, to configure corporate directories and services, and to modify phone button templates, among other tasks.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Providing Users with Feature Information If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. To ensure that you distribute the most current feature and procedural information, familiarize yourself with Cisco Unified IP Phone documentation.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Table 1-2 Cisco Unified IP Phone and Cisco Unified Communications Manager Security Topics (continued) Topic Reference Identifying phone calls for which security is implemented See the “Identifying Encrypted and Authenticated Phone Calls” section on page 1-13 TLS connection See the “What Networking Protocols Are Used?” section on page 1-4 See the “Understanding Phone Configuration Files”
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Overview of Supported Security Features Table 1-3 provides an overview of the security features that the Cisco Unified IP Phone 7975G supports. For more information about these features and about Cisco Unified Communications Manager and Cisco Unified IP Phone security, refer to Cisco Unified Communications Manager Security Guide.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Table 1-3 Overview of Security Features (continued) Feature Description Secure SRST reference After you configure a SRST reference for security and then reset the dependent devices in Cisco Unified Communications Manager Administration, the TFTP server adds the SRST certificate to the phone cnf.xml file and sends the file to the phone.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones • Supporting 802.1X Authentication on Cisco Unified IP Phones, page 1-15 • Security Restrictions, page 1-17 Understanding Security Profiles Cisco Unified IP Phones that support Cisco Unified Communications Manager 6.0 or later use a security profile, which defines whether the phone is nonsecure, authenticated, or encrypted.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Establishing and Identifying Secure Conference Calls You can initiate a secure conference call and monitor the security level of participants. A secure conference call is established using this process: Note 1. A user initiates the conference from a secure phone (encrypted or authenticated security mode). 2.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Table 1-5 Security Restrictions with Conference Calls (continued) Initiator’s Phone Security Level Feature Used Security Level of Participants Results of Action Secure (encrypted) Conference All participants are encrypted Secure conference bridge Secure encrypted level conference Secure (authenticated) Conference All participants are encrypted or Secure conference bridge authenticate
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Overview Cisco Unified IP phones and Cisco Catalyst switches have traditionally used Cisco Discovery Protocol (CDP) to identify each other and to determine parameters such as VLAN allocation and inline power requirements.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones http://www.cisco.com/en/US/products/hw/switches/tsd_products_ support_category_home.html – Disabled—If the switch does not support multiple 802.1X-compliant devices on the same port, you should disable the PC Port when 802.1X authentication is enabled. See the “Security Configuration Menu” section on page 4-23 for more information.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager To add phones to the Cisco Unified Communications Manager database, you can use: • Auto-registration • Cisco Unified Communications Manager Administration • Bulk Administration Tool (BAT) • BAT and the Tool for Auto-Registered Phones Support (TAPS) For more information about these choices, see the “Adding Pho
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Checklist for Configuring the Cisco Unified IP Phone 7975G in Cisco Unified Communications Manager Table 1-6 provides an overview and checklist of configuration tasks for the Cisco Unified IP Phone 7975G in Cisco Unified Communications Manager Administration. The list presents a suggested order to guide you through the phone configuration process.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-6 Checklist for Configuring the Cisco Unified IP Phone 7975G in Cisco Unified Communications Manager Task Purpose 4. Add and configure directory numbers (lines) on the phone by completing these required fields in the Directory Number Configuration window.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-6 Checklist for Configuring the Cisco Unified IP Phone 7975G in Cisco Unified Communications Manager Task Purpose 10. Associate a user with a phone (optional). Provides users with control over their Refer to Cisco Unified Communications phone such as forwarding calls or Manager Administration Guide, adding speed-dial numbers or “Associating Devices to a User” section. services.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Checklist for Installing the Cisco Unified IP Phone 7975G Table 1-7 provides an overview and checklist of installation tasks for the Cisco Unified IP Phone 7975G. The list presents a suggested order to guide you through the phone installation. Some tasks are optional, depending on your system and user needs. For detailed procedures and information, refer to the sources in the list.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-7 Checklist for Installing the Cisco Unified IP Phone 7975G (continued) Task Purpose For More Information 5. Configure these network settings on by choosing Settings > Network Configuration. the phone Using DHCP—The IP address is See the “Configuring Startup automatically assigned and the Cisco Network Settings” section on Unified IP Phone is directed to a page 3-13.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.
CH A P T E R 2 Preparing to Install the Cisco Unified IP Phone on Your Network Cisco Unified IP Phones enable you to communicate by using voice over a data network. To provide this capability, the IP Phones depend upon and interact with several other key Cisco IP Telephony and network components, including Cisco Unified Communications Manager, DNS and DHCP servers, TFTP servers, media resources, Cisco prestandard PoE, and so on.
Chapter 2 Understanding Interactions with Other Cisco Unified IP Communications Products Preparing to Install the Cisco Unified IP Phone on Your Network Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager Cisco Unified Communications Manager is an open and industry-standard call processing system. Cisco Unified Communications Manager software sets up and tears down calls between phones, integrating traditional PBX functionality with the corporate IP network.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Providing Power to the Phone You can resolve these issues by isolating the voice traffic onto a separate VLAN.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Providing Power to the Phone Power Guidelines Table 2-1 provides guidelines that apply to external power and to PoE power for the Cisco Unified IP Phone 7975G. Table 2-1 Guidelines for Powering the Cisco Unified IP Phone 7975G Power Type Guidelines External power— Provided through the CP-PWR-CUBE-3 external power supply The Cisco Unified IP Phone Series use the CP-PWR-CUBE-3 power supply.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding Phone Configuration Files Power Outage Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding Phone Configuration Files In addition, if the device security mode in the configuration file is set to Authenticated and the CTL file on the phone has a valid certificate for Cisco Unified Communications Manager, the phone establishes a TLS connection to Cisco Unified Communications Manager. Otherwise, the phone establishes a TCP connection.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding the Phone Startup Process Understanding the Phone Startup Process When connecting to the VoIP network, the Cisco Unified IP Phone 7975G goes through a standard startup process, as described in Table 2-4. Depending on your specific network configuration, not all of these process steps may occur on your Cisco Unified IP Phone.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communications Manager Database Table 2-4 Cisco Unified IP Phone Startup Process (continued) Process Step Description Related Topics 8. Contacting Cisco Unified Communications Manager. The configuration file defines how the Cisco Unified IP Phone communicates with Cisco Unified Communications Manager and provides a phone with its load ID.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communications Manager Database Table 2-5 provides an overview of these methods for adding phones to the Cisco Unified Communications Manager database. Table 2-5 Methods for Adding Phones to the Cisco Unified Communications Manager Database Method Requires MAC Address? Auto-registration No Notes • Results in automatic assignment of directory numbers.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communications Manager Database Auto-registration is disabled by default. In some cases, you might not want to use auto-registration; for example, if you want to assign a specific directory number to the phone, or if you plan to implement authentication or encryption, as described in Cisco Unified Communications Manager Security Guide.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communications Manager Database Adding Phones with Cisco Unified Communications Manager Administration You can add phones individually to the Cisco Unified Communications Manager database using Cisco Unified Communications Manager Administration. To do so, you first need to obtain the MAC address for each phone.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Using Cisco Unified IP Phones with Different Protocols Using Cisco Unified IP Phones with Different Protocols The Cisco Unified IP Phone can operate with SCCP (Skinny Client Control Protocol) or SIP (Session Initiation Protocol). You can convert a phone that is using one protocol for use with the other protocol.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Determining the MAC Address of a Cisco Unified IP Phone Converting an In-Use Phone from SIP to SCCP To convert a phone that is in use in your network from SIP to SCCP, perform these steps. For more information, Cisco Unified Communications Manager Administration Guide. Procedure Step 1 In Cisco Unified Communications Manager Administration, delete the existing SIP phone from the Cisco Unified Communications Manager database.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Determining the MAC Address of a Cisco Unified IP Phone Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.
CH A P T E R 3 Setting Up the Cisco Unified IP Phone This chapter includes the following topics, which help you install the Cisco Unified IP Phone 7975G on an IP telephony network: Note • Before You Begin, page 3-1 • Understanding the Cisco Unified IP Phone 7975G Components, page 3-3 • Installing the Cisco Unified IP Phone, page 3-6 • Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only), page 3-8 • Adjusting the Placement of the Cisco Unified IP Phone, page 3-9 • Veri
Chapter 3 Setting Up the Cisco Unified IP Phone Before You Begin • Working Voice over IP (VoIP) network: – VoIP configured on your Cisco routers and gateways – Cisco Unified Communications Manager Release 6.0 or higher installed in your network and configured to handle call processing • Note IP network that supports DHCP or manual assignment of IP address, gateway, and subnet mask The Cisco Unified IP Phone displays the date and time from Cisco Unified Communications Manager.
Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7975G Components Warning Do not work on the system or connect or disconnect cables during periods of lightning activity. Warning To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors. Use caution when connecting cables.
Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7975G Components You can use either Category 3 or 5 cabling for 10-Mbps connections, but you must use Category 5 for 100 and 1000 Mbps connections. Use the SW network port to connect the phone to the network. You must use a straight-through cable on this port. The phone can also obtain inline power from a switch over this connection. See the “Providing Power to the Phone” section on page 2-3 for details.
Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7975G Components Audio Quality Subjective to the User Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to the user and the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the sites listed below have been reported to perform well on Cisco Unified IP Phones.
Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Caution In European Union countries, use only external headsets that are fully compliant with the EMC Directive [89/336/EC]. Installing the Cisco Unified IP Phone You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See Figure 3-1 for a graphical representation of the connections.
Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Figure 3-1 Cisco Unified IP Phone 7975G Rear Cable Connections 1 AUX 10/100/1000 SW 10/100/1000 PC DC48V 3 7 2 130055 6 5 4 1 DC adapter port (DC48V) 5 Access port 2 Power supply with DC Connector 6 Handset port 3 Power cable with AC wall plug 7 Headset port 4 Network port Related Topics • Before You Begin, page 3-1 • Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only)
Chapter 3 Setting Up the Cisco Unified IP Phone Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) The Cisco Unified IP Phone Expansion Module 7914 can be attached to an SCCP Cisco Unified IP Phone 7975G to extend the number of line appearances or speed dial buttons.
Chapter 3 Setting Up the Cisco Unified IP Phone Adjusting the Placement of the Cisco Unified IP Phone Note Refer users to their Cisco Unified Communications Manager User Options web pages, so they can configure speed-dial buttons and program buttons to access phone services on the Cisco Unified IP Phone Expansion Module 7914. See the “How Users Subscribe to Services and Configure Phone Features” section on page A-3 for more details.
Chapter 3 Setting Up the Cisco Unified IP Phone Adjusting the Placement of the Cisco Unified IP Phone Figure 3-2 Connecting a Cable Lock to the Cisco Unified IP Phone 7975G Mounting the Phone to the Wall You can mount the Cisco Unified IP Phone on the wall by using the footstand as a mounting bracket or you can use special brackets available in a Cisco Unified IP Phone wall mount kit. (Wall mount kits must be ordered separately from the phones.
Chapter 3 Setting Up the Cisco Unified IP Phone Adjusting the Placement of the Cisco Unified IP Phone Procedure Step 1 Push in the footstand adjustment button. Step 2 Adjust the footstand, so it is flat against the back of the phone. Step 3 Insert two screws into a wall stud, matching them to the two screw holes on the back of the footstand. The keyholes fit standard phone jack mounts. Step 4 Hang the phone on the wall.
Chapter 3 Setting Up the Cisco Unified IP Phone Verifying the Phone Startup Process Verifying the Phone Startup Process After the Cisco Unified IP Phone has power connected to it, the phone begins its startup process by cycling through these steps. 1. These buttons flash on and off in sequence: – Headset. (Only if the handset is off-hook when the phone powers up. Hang up the handset within 3 seconds to have the phone launch its secondary load.
Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Startup Network Settings Configuring Startup Network Settings If you are not using DHCP in your network, you must configure these network settings on the Cisco Unified IP Phone after installing the phone on the network: • IP address • IP subnet mask • Default gateway IP address • TFTP server IP address You may also configure these optional settings as necessary: • Domain name • DNS server IP address Collect this information and see th
Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone Procedure Step 1 Obtain the CAPF authentication code that was set when the CAPF was configured. Step 2 From the phone, press the Settings > Security Configuration. Note Step 3 Press **# to unlock settings on the Security Configuration menu. (See the “Unlocking and Locking Options” section on page 4-3 for information using locking and unlocking options.
CH A P T E R 4 Configuring Settings on the Cisco Unified IP Phone The Cisco Unified IP Phone includes many configurable network and device settings that you may need to modify before the phone is functional for your users. You can access these settings, and change many of them, through menus on the phone.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phone 7975G • Editing Values, page 4-3 • Overview of Options Configurable from a Phone, page 4-4 • Network Configuration Menu, page 4-5 • Device Configuration Menu, page 4-10 • Security Configuration Menu, page 4-29 Displaying a Configuration Menu To display a configuration menu, perform the following steps.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phone 7975G Unlocking and Locking Options Configuration options that can be changed from a phone are locked by default to prevent users from making changes that could affect the operation of a phone. You must unlock these options before you can change them. When options are inaccessible for modification, a locked padlock icon appears on the configuration menus.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Overview of Options Configurable from a Phone Note The Cisco Unified IP Phone provides several methods you can use to reset or restore option settings, if necessary. For more information, see the “Resetting or Restoring the Cisco Unified IP Phone” section on page 9-14.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-1 Settings Configurable from the Phone (continued) Category Description VLAN settings Port settings Network Configuration Menu Option • Admin. VLAN ID allows you to change the administrative VLAN used by the phone. Admin. VLAN ID • PC VLAN allows PCs plugged in behind the phone to interoperate with third-party switches that do not strip VLAN tags on the native VLAN for that port.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-2 Network Configuration Menu Options (continued) Option Description To Change Host Name Unique host name that the DHCP server assigned to the phone. Display only—Cannot configure. Domain Name Name of the Domain Name System (DNS) domain in which the phone resides. IP Address Subnet Mask TFTP Server 1 1. Unlock network configuration options. 2. Set the DHCP Enabled option to No. 3.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-2 Network Configuration Menu Options (continued) Option Description TFTP Server 2 Optional backup TFTP server that the phone uses if the primary TFTP server is unavailable. 1. Unlock the CTL file, if necessary. 2. Unlock network configuration options. 3. Enter an IP address for the TFTP Server 1 option. 4.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-2 Network Configuration Menu Options (continued) Option Description Admin. VLAN ID Auxiliary VLAN in which the phone is a member. 1. Unlock network configuration options. Used only if the phone does not receive an auxiliary VLAN from the switch; otherwise, it is ignored. 2. Scroll to the Admin. VLAN ID option, press the Edit softkey, and then enter a new Admin VLAN setting. 3.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-2 Network Configuration Menu Options (continued) Option Description PC Port Configuration Speed and duplex of the access port (labeled 10/100/1000 PC). Valid values: • Auto Negotiate • 10 Half—10-BaseT/half duplex • 10 Full—10-BaseT/full duplex • 100 Half—100-BaseT/half duplex • 100 Full—100-BaseT/full duplex • 1000 Full—1000-BaseT/full duplex To Change 1. Unlock network configuration options.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Device Configuration Menu The Device Configuration menu provides access to nine sub-menus from which you can view a variety of settings that are specified in the configuration file for a phone. (The phone downloads the configuration file from the TFTP server.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-3 Cisco Unified Communications Manager Server States (continued) State Description Standby Cisco Unified Communications Manager server to which the phone switches if the current server becomes unavailable Blank No current connection to this Cisco Unified Communications Manager server An option may also display one of more of the designations or icons shown in Table 4-4.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu SIP General Configuration Menu The SIP General Configuration menu displays information about the configurable SIP parameters on a SIP phone. Table 4-5 describes the options in this menu. Table 4-5 SIP General Configuration Menu Options Option Description To Change Preferred CODEC Displays the CODEC to use when a call is initiated. This value will always be set to none. Display only—cannot configure.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-5 SIP General Configuration Menu Options (continued) Option Description To Change Outbound Proxy Displays the IP address of the outbound proxy server. This value will always be set to USECommunications Manager. Display only—cannot configure. Outbound Proxy Port Displays the port number of the outbound proxy Display only—cannot configure. server. This value will always be set to 5060.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Related Topics • Displaying a Configuration Menu, page 4-2 • Device Configuration Menu, page 4-10 Call Preferences Menu The Call Preferences menu displays settings that relate to the settings for the call preferences on a SIP phone. Table 4-7 describes the options in this menu.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu HTTP Configuration Menu The HTTP Configuration menu displays the URLs of servers from which the phone obtains a variety of information. This menu also displays information about the idle display on the phone. Table 4-8 describes the options on the HTTP Configuration menu.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Locale Configuration Menu The Locale Configuration menu displays information about the user locale and the network locale used by the phone. Table 4-9 describes the options on this menu. Table 4-9 Locale Configuration Menu Options Option Description User Locale User locale associated with the phone user.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu UI Configuration Menu The UI Configuration menu displays the status of various user interface features on the phone. Table 4-11 describes the options on this menu. Table 4-11 UI Configuration Menu Options Option Description To Change Auto Line Select Indicates whether the phone shifts the call focus From Cisco Unified Communications Manager to incoming calls on all lines.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-11 UI Configuration Menu Options (continued) Option Description To Change Wideband Headset UI Control Indicates whether the user can configure the Wideband Headset option in the phone user interface. Use Cisco Unified Communications Manager Administration > Device > Phone > Phone Configuration.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-12 Media Configuration Menu Options (continued) Option Description To Change Recording Tone Indicates whether a recording tone (often From Cisco Unified Communications Manager referred to as a beep tone) is enabled or disabled Administration, choose Device > Phone > for the phone. If the recording tone option is Phone Configuration.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-12 Media Configuration Menu Options (continued) Option Description To Change Recording Tone Duration Indicates the length of time in milliseconds that From Cisco Unified Communications Manager the beep tone plays. Administration, choose Device > Phone > Phone Configuration.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Power Save Configuration Menu The Power Save Configuration menu displays the settings that control when the LCD screen on a phone turns off to conserve power. Table 4-13 describes the options on this menu. For detailed information about configuring these settings, see the “Automatically Disabling the Cisco Unified IP Phone Touchscreen” section on page 6-7.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Ethernet Configuration Menu The Ethernet Configuration menu includes the options that are described in Table 4-14. Table 4-14 Ethernet Configuration Menu Option Option Description To Change Span to PC Port Indicates whether the phone will forward From Cisco Unified Communications Manager packets transmitted and received on the network Administration, choose Device > Phone > Phone port to the access port.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Security Configuration Menu The Security Configuration menu that you display from the Device Configuration menu displays settings that relate to security for the phone. Note The phone also has a Security Configuration menu that you access directly from the Settings menu. For information about the security options on that menu, see the “Security Configuration Menu” section on page 4-29.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu QoS Configuration Menu The QoS Configuration menu displays information that relates to quality of service (QoS) for the phone. Table 4-16 describes the options on this menu. Table 4-16 QoS Configuration Menu Options Option Description To Change DSCP For Call Control Differentiated Services Code Point (DSCP) IP classification for call control signaling.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Network Configuration The Network Configuration menu displays device-specific network configuration settings on the phone. Table 4-17 describes the options in this menu. Note Table 4-17 The phone also has a Network Configuration menu that you access directly from the Settings menu. For information about the options on that menu, see the “Network Configuration Menu” section on page 4-5.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-17 Network Configuration Menu Options (continued) Option Description To Change CDP: PC Port Indicates whether CDP is supported on the PC port (default is enabled). From Cisco Unified Communications Manager Administration, choose Device > Phone. Enable CDP on the PC port when Cisco VT Advantage/Unified Video Advantage (CVTA) is connected to the PC port.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-17 Network Configuration Menu Options (continued) Option Description To Change Peer Firmware Sharing The Peer Firmware Sharing feature provides these advantages in high speed campus LAN settings: From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-17 Network Configuration Menu Options (continued) Option Description To Change LLDP-MED: SW Port Enables and disables Link Layer Discovery Protocol Media Endpoint Discovery (LLDP-MED) on the switch port. Use this setting to force the phone to use a specific discovery protocol, which should match the protocol supported by the switch.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Security Configuration Menu The Security Configuration that you access directly from the Settings menu provides information about various security setting. It also provides access to the CTL File menu and the Trust List menu, if a CTL file is installed on the phone. For information about how to access the Security Configuration menu and its sub-menus, see the “Displaying a Configuration Menu” section on page 4-2.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Table 4-18 Security Menu Settings (continued) Option Description To Change 802.1X Authentication Allows you to enable 802.1X authentication for this phone. See the “802.1X Authentication and Status” section on page 4-32. 802.1X Authentication Status Displays real-time status progress of the 802.1X authentication transaction. Display only—Cannot configure.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Procedure Step 1 Press **# to unlock options on the CTL File menu. If you decide not to continue, press **# again to lock options on this menu. Step 2 Highlight the CTL option. Step 3 Press the Unlock softkey to unlock the CTL file. After you change and save the TFTP Server 1 or the TFTP Server 2 option, the CTL file will be locked automatically. Note When you press the Unlock softkey, it changes to Lock.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu 802.1X Authentication and Status The 802.1X Authentication and 802.1X Authentication Status menus allow you to enable 802.1X authentication and monitor its progress. These options are described in Table 4-21 and Table 4-22. You can access the 802.1X Authentication settings by pressing the Settings button and choosing Security Configuration > 802.1X Authentication and Security Configuration > 802.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Table 4-22 describes 802.1X Authentication Real-Time Status. Table 4-22 802.1X Authentication Real-Time Status Option Description 802.1X Authentication Status Real-time progress of the 802.1X Display only—Cannot configure. authentication status, displaying one of the following states: • Disabled—802.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.
CH A P T E R 5 Configuring Features, Templates, Services, and Users After you install Cisco Unified IP Phones in your network, configure their network settings, and add them to Cisco Unified Communications Manager, you must use Cisco Unified Communications Manager Administration to configure telephony features, optionally modify phone templates, set up services, and assign users. This chapter provides an overview of these configuration and setup procedures.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Telephony Features Available for the Phone After you add Cisco Unified IP Phones to Cisco Unified Communications Manager, you can add functionality to the phones. Table 5-1 includes a list of supported telephony features, many of which you configure by using Cisco Unified Communications Manager Administration.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Auto Answer Connects incoming calls automatically after a ring or two. For more information, refer to Cisco Unified Communications Manager Auto Answer works with either the speakerphone or the Administration Guide, “Directory headset. Number Configuration” chapter.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Call forward Allows users to redirect incoming calls to another number. For more information, refer to: Call forward options include Call Forward All, Call • Cisco Unified Communications Forward Busy, Call Forward No Answer, and Call Forward Manager Administration Guide, No Coverage.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Caller ID Displays caller identification such as a phone number, name, or other descriptive text on the phone screen. For more information, refer to: Caller ID Blocking Cisco Call Back Blocks a user’s phone number or e-mail address.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Client matter codes (CMC) Enables a user to specify that a call relates to a specific client matter. For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, “Client Matter Codes and Forced Authorization Codes” chapter.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Do Not Disturb (DND) When DND is turned on, no audible rings occur during the Cisco Unified Communications ringing-in state of a call. Manager Features and Services Guide, “Do Not Disturb” chapter.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Group call pickup Allows a user to answer a call ringing on a phone in another group by using a group pickup code. • For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, “Call Pickup Group” chapter.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Intercom Allows users to place and receive intercom calls using programmable phone buttons. You can configure intercom line buttons to: • Directly dial a specific intercom extension. • Initiate an intercom call and then prompt the user to enter a valid intercom number.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Meet-Me conference Allows a user to host a Meet-Me conference in which other For more information refer to Cisco participants call a predetermined number at a scheduled Unified Communications Manager time.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Presence-enabled directories Allows a user to monitor the call state of another directory number (DN) listed in call logs, speed-dials, and corporate directories. The Busy Lamp Field (BLF) for the DN displays the call state.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Secure Conference Services Configuration Reference • Allows secure phones to place conference calls by using a secured conference bridge. For more information about security, see the “Overview of Supported Security Features” section on page 1-11.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Single Button Barge Allows users to press a line key to Barge or cBarge into a remote-in-use call on a shared line.
Chapter 5 Configuring Features, Templates, Services, and Users Configuring Corporate and Personal Directories Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Video mode Allows a user to select the video display mode for viewing For more information: a video conference, depending on the modes configured in • Refer to Cisco Unified the system. Communications Manager Administration Guide, “Conference Bridge Configuration” chapter.
Chapter 5 Configuring Features, Templates, Services, and Users Modifying Phone Button Templates Configuring Corporate Directories Cisco Unified Communications Manager uses a Lightweight Directory Access Protocol (LDAP) directory to store authentication and authorization information about users of Cisco Unified Communications Manager applications that interface with Cisco Unified Communications Manager. Authentication establishes a user’s right to access the system.
Chapter 5 Configuring Features, Templates, Services, and Users Configuring Softkey Templates To modify a phone button template, choose Device > Device Settings > Phone Button Template from Cisco Unified Communications Manager Administration. To assign a phone button template to a phone, use the Phone Button Template field in the Cisco Unified Communications Manager Administration Phone Configuration window.
Chapter 5 Configuring Features, Templates, Services, and Users Adding Users to Cisco Unified Communications Manager To set up these services, choose Device > Device Settings > Phone Services from Cisco Unified Communications Manager Administration. Refer to Cisco Unified Communications Manager Administration Guide and to Cisco Unified Communications Manager System Guide for more information.
Chapter 5 Configuring Features, Templates, Services, and Users Managing the User Options Web Pages Specifying Options that Appear on the User Options Web Pages Most options that are on the User Options web pages appear by default.
CH A P T E R 6 Customizing the Cisco Unified IP Phone This chapter explains how you customize configuration files, phone ring sounds, background images, and other phone features.
Chapter 6 Customizing the Cisco Unified IP Phone Creating Custom Phone Rings Creating Custom Phone Rings The Cisco Unified IP Phone ships with two default ring types that are implemented in hardware: Chirp1 and Chirp2. Cisco Unified Communications Manager also provides a default set of additional phone ring sounds that are implemented in software as pulse code modulation (PCM) files. The PCM files, along with an XML file (named Ringlist.
Chapter 6 Customizing the Cisco Unified IP Phone Creating Custom Background Images PCM File Requirements for Custom Ring Types The PCM files for the rings must meet the following requirements for proper playback on Cisco Unified IP Phones: • Raw PCM (no header) • 8000 samples per second • 8 bits per sample • uLaw compression • Maximum ring size—16080 samples • Minimum ring size—240 samples • Number of samples in the ring is evenly divisible by 240.
Chapter 6 Customizing the Cisco Unified IP Phone Creating Custom Background Images The following sections describe how you can customize the background images that are available at your site by creating your own PNG files and editing the List.xml file: • List.xml File Format Requirements, page 6-4. • PNG File Requirements for Custom Background Images, page 6-4. • Configuring a Custom Background Image, page 6-5 List.xml File Format Requirements The List.
Chapter 6 Customizing the Cisco Unified IP Phone Creating Custom Background Images Tip Many graphics programs provide a feature that will resize a graphic. An easy way to create a thumbnail image is to first create and save the full size image, then use the sizing feature in the graphics program to create a version of that image that is 25% of the original size. Save the thumbnail version by using a different name.
Chapter 6 Customizing the Cisco Unified IP Phone Configuring Wideband Codec Step 4 Use a text editor to edit the List.xml file. See the “List.xml File Format Requirements” section on page 6-4 for the location of this file, formatting requirements, and a sample file. Step 5 Save your modifications and close the List.xml file. Note Step 6 When you upgrade Cisco Unified Communications Manager, a default List.xml file will replace your customized List.xml file. After you customize the List.
Chapter 6 Customizing the Cisco Unified IP Phone Automatically Disabling the Cisco Unified IP Phone Touchscreen Configuring the idle display consists of these general steps. 1. Formatting an image for display on the phone. 2. Configure Cisco Unified Communications Manager to display the image on the phone. For detailed instructions about creating and displaying the idle display, refer to Creating Idle URL Graphics on Cisco Unified IP Phone at this URL: http://www.cisco.
Chapter 6 Customizing the Cisco Unified IP Phone Automatically Disabling the Cisco Unified IP Phone Touchscreen Note You can use the Display button to temporarily disable the touchscreen for cleaning. See the “Cleaning the Cisco Unified IP Phone” section on page 9-19 for more information. Table 6-1 explains the Cisco Unified Communications Manager Administration fields that control when the display turns on and off.
CH A P T E R 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone This chapter describes how to use the following menus and screens on the Cisco Unified IP Phone 7975G to view model information, status messages, network statistics, and firmware information for the phone: • Model Information screen—Displays hardware and software information about the phone. For more information, see the “Model Information Screen” section on page 7-2.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Model Information Screen Model Information Screen The Model Information screen includes the options that are described in Table 7-1. To display the Model Information screen, press the Settings button and then select Model Information. To exit the Model Information screen, press the Exit softkey. Table 7-1 Model Information Settings Option Description To Change Model Number Model number of the phone.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu • Firmware Versions—Displays the Firmware Versions screen, which shows information about the firmware running on the phone. For more information, see the “Firmware Versions Screen” section on page 7-10. • Expansion Module(s)—(SCCP phones only) Displays the Expansion Module(s) screen, which shows information about the Cisco Unified IP Phone Expansion Module 7914, if it is connected to the phone.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu To remove current status messages, press the Clear softkey. To exit the Status Messages screen, press the Exit softkey. Table 7-2 Status Messages on the Cisco Unified IP Phone 7975G Message Description Possible Explanation and Action BootP server used The phone obtained its IP address from a BootP None. This message is informational only. server rather than a DHCP server.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7975G (continued) Message Description DHCP timeout DHCP server did not respond. Dialplan Parsing Error (SIP phones only) The phone could not parse the dialplan XML file properly. Possible Explanation and Action • Network is busy—The errors should resolve themselves when the network load reduces.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7975G (continued) Message Description Possible Explanation and Action Error update locale One or more localization files could not be found in the TFTPPath directory or were not valid. The locale was not changed.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7975G (continued) Message Description Possible Explanation and Action Load Auth Failed The phone could not load a configuration file. Check that: • A good version of the configuration file exists on the applicable server. • The phone load file being downloaded has not been altered or renamed.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7975G (continued) Message Description No DNS server IP A name was specified but DHCP or static IP configuration did not specify a DNS server address. Possible Explanation and Action • If the phone has a static IP address, verify that the DNS server has been configured.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7975G (continued) Message Description TFTP timeout TFTP server did not respond. Possible Explanation and Action • Network is busy—The errors should resolve themselves when the network load reduces. • No network connectivity between the TFTP server and the phone—Verify the network connections.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-3 Network Statistics Message Components (continued) Item Description One of the following values: Cause of the last reset of the phone Initialized TCP-timeout CM-closed-TCP TCP-Bad-ACK CM-reset-TCP CM-aborted-TCP CM-NAKed KeepaliveTO Failback Phone-Keypad Phone-Re-IP Reset-Reset Reset-Restart Phone-Reg-Rej Load Rejected HC CM-ICMP-Unreach Phone-Abort Elapsed Time Port 1 Amount of time that
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-4 Firmware Version Information Item Description Load File Load file running on the phone App Load ID Identifies the JAR file running on the phone JVM Load ID Identifies the Java Virtual Machine (JVM) running on the phone OS Load ID Identifies the operating system running on the phone Boot Load ID Identifies the factory-installed load running on the phone Expansion Module 1 Expansion
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-5 Expansion Module Statistics (continued) Item Description TX Retransmit Number of packets that have been retransmitted to the expansion module TX Buffer Full Number of packets discarded because the expansion module was not able to accept new messages Call Statistics Screen The Call Statistics screen displays counters statistics and voice-quality metrics in these ways: • During call—You
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-6 Call Statistics Items (continued) Item Description Sender Size Size of voice packets, in milliseconds, in the transmitting voice stream. Rcvr Packets Number of RTP voice packets received since voice stream was opened.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-6 Call Statistics Items (continued) Item Description MOS LQK Version Version of the Cisco proprietary algorithm used to calculate MOS LQK scores. Cumulative Conceal Ratio Total number of concealment frames divided by total number of speech frames received from start of the voice stream.
CH A P T E R 8 Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone, including: • Device information • Network configuration information • Network statistics • Device logs • Streaming statistics This chapter describes the information that you can obtain from the phone’s web page. You can use this information to remotely monitor the operation of a phone and to assist with troubleshooting.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Accessing the Web Page for a Phone To access the web page for a Cisco Unified IP Phone, perform these steps. Note If you cannot access the web page, it may be disabled. See the “Disabling and Enabling Web Page Access” section on page 8-3 for more information.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Disabling and Enabling Web Page Access – Debug Display—Displays messages that might be useful to the Cisco TAC if you require assistance with troubleshooting. For more information, see the “Device Logs” section on page 8-11. • Streaming Statistics—Includes the Stream 1, Stream 2, Stream 3, Stream 4, and Stream 5 hyperlinks, which display a variety of streaming statistics. For more information, see the “Streaming Statistics” section on page 8-11.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Device Information Table 8-1 Device Information Area Items Item Description MAC Address Media Access Control (MAC) address of the phone Host Name Unique, fixed name that is automatically assigned to the phone based on its MAC address Phone DN Directory number assigned to the phone App Load ID Identifier of the firmware running on the phone Boot Load ID Identifier of the factory-installed load running on the phone Version Version of t
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Network Configuration The Network Configuration area on a phone’s web page displays network configuration information and information about other phone settings. Table 8-2 describes this information. You can view and set many of these items from the Network Configuration Menu and the Device Configuration Menu that are on the Cisco Unified IP Phone.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Table 8-2 Network Configuration Area Items (continued) Item Description CallManager 1–5 Host names or IP addresses, in prioritized order, of the Cisco Unified Communications Manager servers with which the phone can register.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Table 8-2 Network Configuration Area Items (continued) Item Description SW Port Configuration Speed and duplex of the switch port, where: PC Port Configuration • A—Auto Negotiate • 10H—10-BaseT/half duplex • 10F—10-BaseT/full duplex • 100H—100-BaseT/half duplex • 100F—100-BaseT/full duplex • 1000H—1000-BaseT/half duplex • 1000F—1000-BaseT/full duplex • No Link—No connection to the switch port Speed and du
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Table 8-2 Network Configuration Area Items (continued) Item Description Auto Line Select Indicates whether the phone shifts the call focus to incoming calls on all lines. DSCP for Call Control DSCP IP classification for call control signaling. DSCP for Configuration DSCP IP classification for any phone configuration transfer. DSCP for Services DSCP IP classification for phone-based services.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Statistics To display a network statistics area, access the web page for the phone as described in the “Accessing the Web Page for a Phone” section on page 8-2, and then click the Ethernet Information, the Access, and or the Network hyperlink.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Table 8-4 Access Area and Network Area Items (continued) Item Description Rx size512to1023 Total number of packets received, including bad packets, that are between 512 and 1023 bytes in size Rx size1024to1518 Total number of packets received, including bad packets, that are between 1024 and 1518 bytes in size Rx tokenDrop Total number of packets dropped due to lack of resources (for example, FIFO overflow) Tx excessDef
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Device Logs Table 8-4 Access Area and Network Area Items (continued) Item Description LLDP Neighbor IP Address IP address of the neighbor device discovered by LLDP protocol. LLDP Neighbor Port Neighbor device port to which the phone is connected discovered by LLDP protocol. Device Logs The Device Logs area on a phone’s web page provides information you can use to help monitor and troubleshoot the phone.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Table 8-5 Streaming Statistics Area Items (continued) Item Description Sender Packets Total number of RTP data packets transmitted by the phone since starting this connection. The value is 0 if the connection is set to receive only mode. Sender Octets Total number of payload octets transmitted in RTP data packets by the phone since starting this connection. The value is 0 if the connection is set to receive only mode.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Table 8-5 Streaming Statistics Area Items (continued) Item Description Max MOS LQK Baseline or highest MOS LQK score observed from start of the voice stream. These codecs provide the following maximum MOS LQK score under normal conditions with no frame loss: • G.711 gives 4.5 • G.722 gives 4.5 • G.728/iLBC gives 3.9 • G.729 A/AB gives 3.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Table 8-5 Streaming Statistics Area Items (continued) Item Description Voice Quality Metrics MOS LQK Score that is an objective estimate of the mean opinion score (MOS) for listening quality (LQK) that rates from 5 (excellent) to 1 (bad). This score is based on audible concealment events due to frame loss in the preceding 8-second interval of the voice stream.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Related Topics • “Configuring Settings on the Cisco Unified IP Phone” chapter • “Configuring Features, Templates, Services, and Users” chapter • “Call Statistics Screen” section on page 7-12 • “Monitoring the Voice Quality of Calls” section on page 9-16 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.
CH A P T E R 9 Troubleshooting and Maintenance This chapter provides information that can assist you in troubleshooting problems with your Cisco Unified IP Phone 7975G or with your IP telephony network. It also explains how to clean and maintain your phone. For additional troubleshooting information, refer to the Using the 79xx Status Information For Troubleshooting tech note. That document is available to registered Cisco.com users at this URL: http://www.cisco.
Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems • Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process, page 9-2 • Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager, page 9-3 • Symptom: Cisco Unified IP Phone Unable to Obtain IP Address, page 9-6 Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process When you connect a Cisco Unified IP Phone into the network port, the phone s
Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager If the phone proceeds past the first stage of the startup process (LED buttons flashing on and off) but continues to cycle through the messages displaying on the LCD screen, the phone is not starting up properly.
Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems Verifying IP Addressing and Routing You should verify the IP addressing and routing settings on the phone. If you are using DHCP, the DHCP server should provide these values. If you have assigned a static IP address to the phone, you must enter these values manually.
Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems Procedure Step 1 From Cisco Unified Communications Manager Administration, choose Cisco Unified Serviceability from the Navigation drop-down list and click Go. Step 2 Choose Tools > Control Center - Feature Services. Step 3 Choose the primary Cisco Unified Communications Manager server from the Server drop-down list.
Chapter 9 Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly • Changing the buttons on a phone button template, or assigning a different phone button template to a phone, may result in directory numbers that are no longer accessible from the phone. The directory numbers are still assigned to the phone in the Cisco Unified Communications Manager database, but there is no button on the phone with which calls can be answered.
Chapter 9 Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly • Verifying that the Phones Have Not Been Intentionally Reset, page 9-8 • Eliminating DNS or Other Connectivity Errors, page 9-8 • Checking Power Connection, page 9-8 Verifying Physical Connection Verify that the Ethernet connection to which the Cisco Unified IP Phone is connected is up.
Chapter 9 Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly Verifying that the Phones Have Not Been Intentionally Reset If you are not the only administrator with access to Cisco Unified Communications Manager, you should verify that no one else has intentionally reset the phones.
Chapter 9 Troubleshooting and Maintenance Troubleshooting Cisco Unified IP Phone Security Troubleshooting Cisco Unified IP Phone Security Table 9-1 provides troubleshooting information for the security features on the Cisco Unified IP Phone. For information relating to the solutions for any of these issues, and for additional troubleshooting information about security, refer to Cisco Unified Communications Manager Security Guide.
Chapter 9 Troubleshooting and Maintenance General Troubleshooting Tips Table 9-1 Cisco Unified IP Phone Security Troubleshooting (continued) Problem Possible Cause 802.1X Not Enabled Phone cannot obtain a DHCP-assigned IP address These errors typically indicate that 802.1X authentication is not enabled on the phone. To Phone does not register with enable it, see the “802.1X Authentication and Cisco Unified Communications Manager Status” section on page 4-32.
Chapter 9 Troubleshooting and Maintenance General Troubleshooting Tips Table 9-2 Cisco Unified IP Phone Troubleshooting (continued) Summary Explanation Prolonged broadcast storms cause IP phones to reset, or be unable to make or answer a call A prolonged Layer 2 broadcast storm (lasting several minutes) on the voice VLAN may cause IP phones to reset, lose an active call, or be unable to initiate or answer a call. Phones may not come up until a broadcast storm ends.
Chapter 9 Troubleshooting and Maintenance General Troubleshooting Tips Table 9-2 Cisco Unified IP Phone Troubleshooting (continued) Summary Explanation Gaps in voice calls Check the AvgJtr and the MaxJtr statistics. A large variance between these statistics might indicate a problem with jitter on the network or periodic high rates of network activity. See the “Call Statistics Screen” section on page 7-12 for information about displaying these statistics.
Chapter 9 Troubleshooting and Maintenance General Troubleshooting Tips Table 9-2 Cisco Unified IP Phone Troubleshooting (continued) Summary Explanation Phone call cannot be established The phone does not have a DHCP IP address, is unable to register to Cisco Unified Communications Manager, and shows a Configuring IP or Registering message. Verify the following: Call established with the iLBC protocol does not show that the iLBC codec is being used 1. The Ethernet cable is attached. 2.
Chapter 9 Troubleshooting and Maintenance General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) Table 9-3 provides general troubleshooting information for the Cisco Unified IP Phone Expansion Module 7914. This information applies to SCCP phones only because SIP phones do not support this device.
Chapter 9 Troubleshooting and Maintenance Resetting or Restoring the Cisco Unified IP Phone Performing a Basic Reset Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings. Table 9-4 describes the ways to perform a basic reset. You can reset a phone with any of these operations any time after the phone has started up.
Chapter 9 Troubleshooting and Maintenance Using the Quality Report Tool To perform a factory reset of a phone, perform the following steps: Procedure Step 1 Unplug the power cable from the phone and then plug it back in. The phone begins its power-up cycle. Step 2 While the phone is powering up, and before the Speaker button flashes on and off, press and hold #. Continue to hold # until each line button flashes on and off in sequence in orange. Step 3 Release # and press 123456789*0#.
Chapter 9 Troubleshooting and Maintenance Monitoring the Voice Quality of Calls • MOS-LQK metrics—Use a numeric score to estimate the relative voice listening quality. The Cisco Unified IP Phone calculates the mean opinion score (MOS) for listening quality (LQK) based audible concealment events due to frame loss in the preceding 8 seconds, and includes perceptual weighting factors such as codec type and frame size.
Chapter 9 Troubleshooting and Maintenance Where to Go for More Troubleshooting Information A Conceal Ratio of zero indicates that the IP network is delivering frames and packets on time with no loss.
Chapter 9 Troubleshooting and Maintenance Cleaning the Cisco Unified IP Phone http://www.cisco.com/en/US/products/sw/voicesw/tsd_products_support_ category_home.html Cleaning the Cisco Unified IP Phone To clean your Cisco Unified IP phone, use a soft, dry cloth to wipe the phone and the touchscreen. Do not apply liquids or powders directly on the phone. As with all non-weather-proof electronics, liquids and powders can damage the components and cause failures.
Chapter 9 Troubleshooting and Maintenance Cleaning the Cisco Unified IP Phone Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.
A P P E N D I X A Providing Information to Users Via a Website If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users. Cisco recommends that you create a web page on your internal support site that provides end users with important information about their Cisco Unified IP Phones.
Appendix A Providing Information to Users Via a Website How Users Get Copies of Cisco Unified IP Phone Manuals • Calling Features—Descriptions and procedures for using calling features, such as conference and transfer • Help—Tips on using and accessing Help You can also use the ? button to obtain information about softkeys, menu items, and the help system itself. Refer to Cisco Unified IP Phone 7975G Guide for more information.
Appendix A Providing Information to Users Via a Website How Users Subscribe to Services and Configure Phone Features Note The eLearning tutorials are updated periodically and therefore might not contain the latest feature information for end-users. For the latest feature information, end-users should refer to the Cisco Unified IP Phone end-user documentation specific to their phone model and Cisco Unified Communications Manager version.
Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries How Users Configure Personal Directory Entries Users can configure personal directory entries on the Cisco Unified IP Phone. To configure a personal directory, users must have access to the following: • User Options web pages—Make sure that users know how to access their User Options web pages. See the “How Users Subscribe to Services and Configure Phone Features” section on page A-3 for details.
Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries If you accepted the default installation directory, you can open the application by choosing Start > Programs > Cisco > IP Phone Address Synchronizer. Step 2 To configure user information, click the Password button. The Cisco Unified IP Phone User window appears. Step 3 Enter the Cisco Unified IP Phone user name and password and click OK.
Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.
A P P E N D I X B Feature Support by Protocol for the Cisco Unified IP Phone 7975G This appendix provides information about feature support for the Cisco Unified IP Phone 7975G using the SCCP or SIP protocol with Cisco Unified Communications Manager Release 6.0. Table B-1 provides a high-level overview of calling features and their support by protocol. This table focuses primarily on end-user calling features and is not intended to represent a comprehensive listing of all available phone features.
Appendix B Table B-1 Feature Support by Protocol for the Cisco Unified IP Phone 7975G Cisco Unified IP Phone 7975G Feature Support by Protocol (continued) Cisco Unified IP Phone 7975G Features SCCP SIP For More Information Call Forward All Supported Supported “Basic Call Handling—Forwarding Calls to Another Number” Call Forward Busy Supported Supported “Basic Call Handling—Forwarding Calls to Another Number” Call Forward No Answer Supported Supported “Basic Call Handling—Forwarding Calls
Appendix B Feature Support by Protocol for the Cisco Unified IP Phone 7975G Table B-1 Cisco Unified IP Phone 7975G Feature Support by Protocol (continued) Cisco Unified IP Phone 7975G Features SCCP SIP For More Information Intercom Supported Supported “Basic Call Handling—Placing or Receiving Intercom Calls” Join Across Lines Supported Not Supported “Basic Call Handling—Making Conference Calls” Join/Select Supported Not supported “Basic Call Handling—Making Conference Calls” Log Out of H
Appendix B Table B-1 Feature Support by Protocol for the Cisco Unified IP Phone 7975G Cisco Unified IP Phone 7975G Feature Support by Protocol (continued) Cisco Unified IP Phone 7975G Features SCCP SIP For More Information Supported Supported “Troubleshooting Your Phone—Viewing Phone Administrative Data” 4.0(1) 4.0(1) Cisco IP Phone Service Application Development Notes for Release 4.
A P P E N D I X C Supporting International Users Translated and localized versions of the Cisco Unified IP Phones are available in several languages.
Appendix C Supporting International Users Installing the Cisco Unified Communications Manager Locale Installer Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.
A P P E N D I X D Technical Specifications The following sections describe the technical specifications for the Cisco Unified IP Phone 7975G. • Physical and Operating Environment Specifications, page D-1 • Cable Specifications, page D-2 • Network and Access Port Pinouts, page D-2 Physical and Operating Environment Specifications Table D-1 shows the physical and operating environment specifications for the Cisco Unified IP Phone.
Appendix D Technical Specifications Cable Specifications Cable Specifications • RJ-9 jack (4-conductor) for handset and headset connection. • RJ-45 jack for the LAN 10/100/1000BaseT connection (labeled 10/100/1000 SW). • RJ-45 jack for a second 10/100/1000BaseT compliant connection (labeled 10/100/1000 PC). • 48-volt power connector.
Appendix D Technical Specifications Network and Access Port Pinouts Table D-3 Access Port Connector Pinouts Pin Number Function 6 BI_DA- 7 BI_DC+ 8 BI_DC- Note “BI” stands for bi-directional, while DA, DB, DC and DD stand for “Data A”, “Data B”, “Data C” and “Data D”, respectively. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.
INDEX AC adapter, connecting Symbols 3-6 access, to phone settings "more" Softkey Timer 4-17 .cnf.xml configuration file access port 2-6 10/100/1000 PC configuring disabled 3-6 4-23 forwarding packets to 3-3 access to phone settings See also access port 10/100/1000 SW port 3-3 4-9 connecting Numerics 10/100/1000 PC port 3-14, 4-2 Access web page 3-3 4-22 4-1 8-2, 8-8 adding See also network port Cisco Unified IP Phones manually 802.
Index auto-registration using call park 5-4 call pickup 2-9 auxiliary VLAN 5-4 call recording 2-3 5-4 call security restrictions using Barge Call Statistics screen B call waiting creating custom 1-1 See CTL file 6-3 Cisco Call Back 6-3, 6-4 5-5 Cisco Discovery Protocol 6-4 See CDP 1-17, 5-3 call security restrictions BLF for Call Lists Cisco IP Manager Assistant (Cisco IPMA) 1-14 BAT (Bulk Administration Tool) 2-11 5-3 Cisco Peer to Peer Distribution Protocol (CPPDP) adding ph
Index mounting to wall power sources registering user features 3-10 connecting 2-3 2-8 registering with Cisco Unified CallManager 2-11 registering with Cisco Unified Communications Manager 2-9 resetting 9-14 technical specifications troubleshooting 1-4 to a computer 3-6 3-6 4-9 8-2 8-2 deleting from phone 7-3, 7-11 9-14 9-19 7-4, 7-9 requesting 2-7 unlocking 4-30 CTL File menu 9-15 4-30 custom phone rings 5-6 about Communications Manager 1-5 4-10 6-2 creating 5-6 6-2, 6-3,
Index DHCP Address Released DHCP Enabled encrypted call 4-8 encrypted configuration file 4-8 DHCP IP address DHCP Server 1-12 encryption 9-13 media 4-5 1-9, 1-12 directed call park 5-6 signaling directories button 1-3 Erase softkey Directories URL 4-15 1-9, 1-12 9-15 error messages, used for troubleshooting directory numbers, assigning manually direct transfer 1-13 2-11 Ethernet Configuration menu about 5-6 display, turning on and off automatically 4-22 Span to PC Port option
Index Firmware Versions screen HTTP, description 7-10 footstand 1-4 HTTP Configuration menu adjusting about 3-9 adjustment button identifying options 1-2, 3-11 adjustment plate 4-15 Authentication URL 3-11 Directories URL 1-2 forced authorization codes Idle URL 5-7 4-15 4-15 Idle URL Time 4-15 Information URL G Messages URL G.711a, G.711µ, G.722, G.729a, G.729ab, iLBC G.722 codec G.
Index procedure User Locale 3-6 requirements, overview safety warnings intercom User Locale Char Set 1-17 User Locale Version 3-2 Locale Installer 5-9 interference, cell phone Internet Protocol (IP) IP Address 4-16 4-16 4-16 C-1 localization 1-1 Installing the Cisco Unified Communications Manager Locale Installer C-1 1-5 4-6 IP address, troubleshooting phone button overlays for 9-4 C-1 Locally Significant Certificate (LSC) lock icon J 1-13 Logging Display join Log server 5-9 jo
Index music-on-hold mute button Network Configuration web page 5-10 network connectivity, verifying 1-3 8-2, 8-5 9-3 networking protocol 802.1X N 1-4 BootP native VLAN CDP 2-3 Navigation button LLDP-MED on SW port LLDP on PC port 8-8 1-4 HTTP 1-4 1-5 RTCP RTP 4-5 1-5 1-5 SCCP 4-2 editing values 1-5 DHCP IP 8-8 Network Configuration menu displaying 1-4 CPPDP 1-3 Network Configuration Area items about 1-4 SIP 4-3 locking options TCP 4-3 TFTP options Admin.
Index privacy P 5-11 Private Line Automated Ringdown (PLAR) padlock icon 1-13, 4-3 programmable buttons, description PC, connecting to the phone 3-4 Proxy Server URL PCM file requirements, for custom ring types PC Port Configuration PC Port Disabled PC VLAN Q 4-23 QoS Configuration menu personal directories 4-27, 9-12 about 5-15 phone lines, buttons for 4-24 options phone button templates, modifying 5-15 DSCP For Call Control 1-2 4-24 DSCP For Configuration 2-4 DSCP For Services
Index RingList.xml file format Security Mode 6-2 4-23 Voice VLAN Enabled Web Access Enabled S 4-23 4-23 Security Configuration menu (on Settings menu) safety warnings about 3-2 SCCP, description 4-29 options 1-6 802.1X Authentication screen 802.
Index description disabling 1-3 3-4 Speaker Enabled 4-18 speakerphone button for 1-3 speed dial 8-3, 8-11 Stream 3 web page 8-3, 8-11 Stream 4 web page 8-3, 8-11 Stream 5 web page 8-3, 8-11 streaming statistics 8-11 Subnet Mask buttons for speed dialing 4-6 supplicant, in 802.
Index direct transfer description 5-6 do not disturb (DND) extension mobility fast dial service 5-7 5-7 group call pickup hold Log server 5-8 meet-me conference enabling 9-19 See TLS 5-10 5-10 Trivial File Transfer Protocol See TFTP 5-10 troubleshooting 5-10 Cisco Unified Communications Manager settings 5-10 Peer firmware sharing Cisco Unified IP Phone 4-27, 9-12 presence-enabled directories DHCP DNS 5-11 Services URL button silent monitoring 5-12 network outages 9-7 phones re
Index configuring for voice networks U native, for data traffic UI Configuration menu 4-17 verifying options 2-3 9-7 voice messaging system 5-14 Auto Call Select 4-17 voice messaging system, accessing Auto Line Select 4-17 voice quality metrics BLF for Call Lists 4-17 voice VLAN uncompressed wideband (16bits, 16kHz) audio Unlock softkey 4-31 1-1 2-2 A-3 8-12 2-3 Voice VLAN Enabled volume button 4-23 1-3 User Datagram Protocol See UDP User Locale W 4-16 User Locale Char Set
Index X XmlDefault.cnf.xml 2-6 Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.
Index Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.