Operation Manual

9-5
Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1
OL-14640-01
Chapter 9 Troubleshooting and Maintenance
Resolving Startup Problems
Procedure
Step 1 From Cisco Unified Communications Manager Administration, choose Cisco Unified Serviceability
from the Navigation drop-down list and click Go.
Step 2 Choose Tools > Control Center - Feature Services.
Step 3 Choose the primary Cisco Unified Communications Manager server from the Server drop-down list.
The window displays the service names for the server that you chose, the status of the services, and a
service control panel to stop or start a service.
Step 4 If a service has stopped, click its radio button and then click the Start button.
The Service Status symbol changes from a square to an arrow.
Note A service must be activated before it can be started or stopped. To activate a service, choose
Tools > Service Activation.
Creating a New Configuration File
If you continue to have problems with a particular phone that other suggestions in this chapter do not
resolve, the configuration file may be corrupted.
To create a new configuration file, follow these steps:
Procedure
Step 1 From Cisco Unified Communications Manager, choose Device > Phone > Find to locate the phone
experiencing problems.
Step 2 Choose Delete to remove the phone from the Cisco Unified Communications Manager database.
Step 3 Add the phone back to the Cisco Unified Communications Manager database. See the “Adding Phones
to the Cisco Unified Communications Manager Database” section on page 2-8 for details.
Step 4 Power cycle the phone.
Note • When you remove a phone from the Cisco Unified Communications Manager database, its
configuration file is deleted from the Cisco
Unified Communications Manager TFTP server. The
phone’s directory number or numbers remain in the Cisco
Unified Communications Manager
database. They are called “unassigned DNs” and can be used for other devices. If unassigned DNs
are not used by other devices, delete them from the Cisco
Unified Communications Manager
database. You can use the Route Plan Report to view and delete unassigned reference numbers.
Refer to Cisco
Unified Communications Manager Administration Guide for more information.