Phone Guide Cisco Unified IP Video Phone 7985G INCLUDING LICENSE AND WARRANTY Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
Common Phone Tasks Softkey Definitions View online help on the phone Press AbbrDial Dial using a speed dial index number Place a call Go-off hook before or after dialing a number. Answer Answer a call Back Return to the previous Help topic Redial a number Press Redial. Or press the Navigation button while on-hook to see your Placed Calls log.
HLog Prevent hunt group calls from ringing on your phone by logging out of hunt groups iDivert Send a call to your voice messaging system Join Join several calls already on a single line to create a conference MeetMe Host a Meet-Me conference call more Display additional softkeys New Call Phone Screen Icons Option selected Line and Call States Call Forwarding enabled Call on hold Phone service URL assigned Button Icons Connected call Messages Incoming call Services Make a new call Off-h
Contents Getting Started 1 Using this Guide 1 Safety and Performance Information 3 Accessibility 5 Connecting Your Video Phone 6 An Overview of Your Video Phone 8 Understanding Buttons and Hardware 8 Understanding the Screen Layout 12 Getting Help on Your Phone 14 Understanding Feature Functionality and Availability 18 Basic Call Handling 19 Before You Make a Video Call 19 Placing a Video Call 19 Answering a Video Call 21 Ending a Video Call 22 Placing a Telephone Call 22 Using Hold and Resume 22 Displaying
Picking Up a Ringing Call to Your Phone 30 Storing and Retrieving Parked Calls 34 Tracing Suspicious Calls 34 Prioritizing Critical Calls 34 Using a Headset, and Speakerphone 36 Obtaining a Headset 36 Using AutoAnswer with a Headset or the Speakerphone 37 Using Phone Settings 38 Adjusting the Volume 38 Customizing Alert Tone 39 Adjusting Monitor Brightness 39 Adjusting Camera Brightness, Hue and Saturation 39 Using Call Logs and Directories 40 Using Call Logs 40 Using Corporate Directory on Your Phone 42 Ac
Getting Started Using this Guide This guide provides you with an overview of the features that are available on your phone. You can read the guide completely for a solid understanding of your phone’s capabilities, or refer to the following table for pointers to commonly used sections. If you want to... Then Explore your video phone on your Press (Help button) on the phone when you need assistance. own Review safety information See the “Safety and Performance Information” section on page 3.
Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.
Getting Started Safety and Performance Information Installing and Using Your Video Phone Read the following safety notices before installing or using your Cisco Unified IP Video Phone: Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents.
Using an External Power Supply The following warnings apply when you use the external power supply with the Cisco Unified IP Video Phone 7985G: Warning This product relies on the building's installation for short-circuit (over current) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (all current-carrying conductors). Warning The device is designed to work with TN power systems.
Getting Started Accessibility A list of accessibility features is available upon request.
Connecting Your Video Phone Your system administrator will likely connect your new Cisco Unified IP Video Phone 7985G to the corporate IP network. If that is not the case, refer to the graphic and table below to connect your phone.
Connecting Your Video Phone Mounting the Handset Bracket Step 1 Slide the handset bracket into the tracks as shown on the figure. Make sure to push it firmly into the tracks until it snaps into place. Step 2 Connect the handset cable at the underside of the video phone. Step 3 Place the system in an upright position and lay the handset in its place. The handset is held in place by magnets.
An Overview of Your Video Phone Your Cisco Unified IP Video Phone 7985G provides business-quality video over the same data network that your computer uses. Because the 7985G is designed for the individual workspace, it makes a video meeting as simple as a telephone call.
An Overview of Your Video Phone • Button for displaying the lines of the video phone Refer to the following graphics and table for detailed descriptions. Cisco Unified IP Video Phone 7985G Overview 1 Camera The camera provides manual tilt and focus. Turn the lens to adjust focus. Tilt the camera by manually adjusting the tilt angle with the wheel to the right of the lens. Tip Press the Selfview button first to see your video picture.
5 Speaker Your phone includes a speaker that is located between the keypad and the screen. 6 Camera lens cap docking Use a camera lens cap that is located at the back side of the phone to cover the lens when the phone is not in use. The camera lens cap protects the lens and also prevents you from involuntary broadcasting your video image. 7 Keypad The keypad contains all the keys that you need to control the system.
An Overview of Your Video Phone 4 Brightness button Controls monitor brightness. See the “Adjusting Monitor Brightness” section on page 39. 5 Softkeys Activates features presented on the corresponding softkeys on the screen. 6 Selfview button Switches the video image from incoming to outgoing video. See the “Displaying Your Outgoing Video Picture” section on page 23. 7 Picture in Picture Displays a smaller picture of the outgoing video.
17 Volume button Controls the volume. See the “Adjusting the Volume” section on page 38. 18 Video Mute Toggles the Video Mute feature on or off. When Video Mute is active, other callers cannot see your video image. 19 Settings button Toggles the Settings menu on and off. See the “Using Phone Settings” section on page 38. 20 Directories button Toggles the Directories menu on and off. The Directory provides call logs (Missed, Received, and Placed) and a corporate directory.
An Overview of Your Video Phone 5 Video image Displays the incoming video image. Press the Selfview button to display the outgoing video image. 6 Call activity Displays your current calls per line, caller ID, call state, and call duration. 7 Softkey labels Displays a softkey function. Press the softkey.
Understanding Feature Buttons and Menus If you want to... Then... Open a feature menu Press a feature button: Messages Services Help Directories Settings Scroll through a list or menu Press the Navigation button. Go back one level in a feature menu Press Exit. (If you press Exit from the top level of a menu, the menu will close.) Close a feature menu Press the feature button (for a visible feature menu only) or press Exit one or more times until the menu closes.
An Overview of Your Video Phone If you want to... Then... View the Main menu Press (Help button) on your phone and wait a few seconds for the menu to display. If you are already in Help, press Main. Choose from the following Main menu topics: • About Your Cisco Unified IP Phone—Descriptive information about your phone model • How do I...
Understanding Call and Line Icons Your phone displays icons to help you determine the call and line state (on-hook, on hold, ringing, connected, and so on). Icon Call State Description Connected call A type of active call in which you are currently connected to the other party. Many phone features require that you have a connected call. Off-hook A type of active call in which you are actively dialing a number or an outgoing call is ringing. You have not yet connected with the other party.
An Overview of Your Video Phone Selecting Calls Many phone features require that you select the calls you want to use with a particular feature. For example, you might have 15 held calls, but you only want to join 4 of them to a conference call. (The default maximum number of participants is 4). You can select just the calls you want to add to the conference call before activating the feature. If you want to... Then... Highlight a call Use the Navigation button to scroll through the call list.
Tips • You can have only one call be active at any given time; other calls will get placed on hold automatically. • When you have multiple calls on one line, calls with the highest precedence and longest duration display at the top of the call list. • The call list shows calls of a similar type grouped together. For example, any calls with which you have interacted get grouped together near the top. Next the list shows all selected calls grouped together.
Basic Call Handling Basic Call Handling This section covers basic call-handling tasks such as placing, answering, transferring, and conferencing calls. You can find the standard features that you use to perform these tasks on most phone systems. Before You Make a Video Call Before making a video call, make sure that you are positioned within the reach of the camera and that the lighting conditions are good. If you want to... Then... See your video picture Remove the camera lens cap from the camera.
If you want to... Then... Dial by using the speakerphone Press New Call and enter a video or phone number, or you can press (Speaker button) before or after dialing, redialing, or speed dialing a number. Many of the actions that you can take to dial a number automatically trigger speakerphone mode, assuming that the handset is in its cradle and (Headset button) is not lit. These actions include pressing the Redial and using speed dials. Redial the most recently dialed number Press Redial.
Basic Call Handling Tips If you make a mistake while entering a phone number, press << or the Cancel button to erase one or more digits. Use the right and left navigation buttons to move through the number. Press Cancel to exit the dialing attempt. Answering a Video Call Answer a video call the same way as you answer a telephone call, go off-hook. See the table below for details. If you want to... Then...
Ending a Video Call End a video call the same way as you end a telephone call, hang up. See the table below for details. If you want to... Then... Hang up while you are using the handset Return the handset to its cradle or press EndCall. Hang up while you are using the headset Press (Headset button), if it is lit. Or, if you want to keep headset mode activated (keep the button lit after hanging up), press EndCall.
Basic Call Handling Displaying Your Outgoing Video Picture To see your outgoing video picture (the picture of yourself), use Selfview or PiP (Picture in Picture). Selfview displays your outgoing picture in full screen. PiP shows your outgoing picture in a smaller window. The PiP displays on top of the bigger, incoming picture when you are in a call, which allows you to see both pictures at the same time. You can use Selfview and PiP both when you are outside a call and when you are in a video call.
Transferring Calls Transfer redirects a connected call. The target specifies the number to which you want to transfer the call. If you want to... Then... Transfer a call without talking to the transfer recipient During a connected call, press Transfer and enter the target number. When you receive the call ringing sound, press Transfer again. Talk to the transfer During a connected call, press Transfer and enter the target number. recipient before transferring Wait for the transfer recipient to answer.
Basic Call Handling Forwarding Your Calls to Another Number You can use Call Forward All to redirect your incoming calls from your Cisco Unified IP Video Phone to another number. Call Forward All can only be used on your primary line. Note Enter the Call Forward All target number exactly as you would dial it from your desk phone. For example, enter an access code such as 9 or the area code, if necessary. If you want to... Then...
Making Conference Calls Conference calling allows three or more parties to participate in a call simultaneously. Your Cisco Unified IP Video Phone can support several types of conference calls depending on your needs and your phone configuration. The softkeys identify which methods are available on your phone: • Confrn—Use this softkey to establish standard conferences by calling each participant individually. Standard conference calling represents a default feature that is available on most phones.
Basic Call Handling If you want to... Then... Establish a standard conference call by using a shared line Highlight a remote-in-use call on a shared line and press cBarge. (You may need to press the more softkey first.) See the “Using a Shared Line” section on page 31 for details. View a list of conference participants Highlight an active conference and press ConfList. The participants list shows the order in which participants join the conference with the most recent additions at the top.
Starting or Joining a Meet-Me Conference Call Unlike a standard conference, where the conference organizer must call participants, a Meet-Me conference call allows participants to dial a Meet-Me conference number at a predetermined time to join the conference call. Your system administrator may configure the Meet-Me conference calling option, which is a special feature for you. If you want to... Then... Establish a Meet-Me conference Press Meet-Me, if available.
Advanced Call Handling Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator might configure for your video phone depending on your call-handling needs and work environment. Speed dialing Speed dial numbers allow you to quickly dial phone numbers without having to enter the phone number each time. For example, you can assign phone numbers you call frequently as speed dial numbers. The Lines menu lists speed dials.
Note Your system administrator can assign speed dials to your phone; he or she can also restrict the number of speed dials that you can configure Tips For details on making calls by using either speed dial method, see the “Placing a Video Call” section on page 19. Picking Up a Ringing Call to Your Phone Your system administrator might enable Call PickUp for your phone if you share call-handling responsibilities with co-workers.
Advanced Call Handling • With OPickUp, your system administrator can associate multiple call pickup groups with your group and assign a priority to the groups. When you press OPickUp, you connect the ringing call in the pickup group with the highest priority. • If you want to pick up the call on an extension other than your primary line, first press an available line button and then press a Call PickUp softkey. Using a Shared Line Your system administrator might assign a “shared” phone line to you.
Maximum Supported Calls on a Shared Line The maximum number of calls that a shared line supports can vary by phone. Thus, at times you might not be able to make a new call on the shared line even if your co-worker can. For example, your phone supports a maximum of four calls on a shared line and your co-worker’s phone supports five calls on the same line. If there are four calls on the line, the NewCall softkey is unavailable to you but available to your co-worker.
Advanced Call Handling Tips • Barge and cBarge softkeys are not available for private calls. • You cannot barge an encrypted call if the phone you are using is not configured for encryption. When your barge attempt fails for this reason, your phone plays a fast busy tone. • You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call.
Storing and Retrieving Parked Calls You can “park” a call when you want to store the call, so you or someone else can retrieve it from another phone in the Cisco Unified CallManager system (for example, at a coworker’s desk or in a conference room). Call Park designates a special feature that your system administrator may configure for you. If you want to... Then... Store an active call by using Call Park During a call, press Park (you may need to press the more softkey first).
Advanced Call Handling • Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone. If you want to... Then... Choose a priority (precedence) level for an outgoing call Contact your system administrator for a list of corresponding precedence numbers for calls (ranging from low to highest).
Using a Headset, and Speakerphone The table below describes how to use these devices. If you want to... Then... Use a headset Press (Headset button) to toggle headset mode on and off. (AutoAnswer users should see the “Using AutoAnswer with a Headset or the Speakerphone” section on page 37 for exceptions.) You can use the headset in conjunction with all of the controls (Volume button) and on your phone, including (Audio mute button).
Using a Headset, and Speakerphone Using AutoAnswer with a Headset or the Speakerphone You might use AutoAnswer if you receive a high volume of incoming calls or handle calls on behalf of others. AutoAnswer is configured on the CallManager. Your system administrator configures AutoAnswer to work with either your speakerphone or headset. See the table below for details. If you... Then... Use AutoAnswer with a headset Keep (Headset button) activated (lit) by pressing EndCall or a line button to hang up.
Using Phone Settings You can personalize your Cisco Unified IP Video Phone by adjusting settings, as described in the tables below. Keep in mind a few tips when you review this information: • Most settings are accessible on your phone, but a few are accessed online from your User Options web pages. See the “Logging In to the User Options Web Pages” section on page 44 for more information. • If (Settings button) is not responsive, your system administrator may have disabled this button on your phone.
Using Phone Settings Customizing Alert Tone You can customize the way that your phone indicates the presence of an incoming call. If you want to... Then... Change the Alert Tone Choose Settings > User Preferences > Alert Tone and select a phone line or the default ring setting. Choose a ring type to play a sample of it. When you have selected the ring that you want, press Select and Save. Press Cancel to revert to the previously saved setting.
Using Call Logs and Directories This section describes how you can use feature buttons to access call logs and directories. To access (Directories button). both features, use the Using Call Logs Your phone maintains records of your missed, placed, and received calls. If you want to... Then... View your call logs Choose (Directories button) > Missed Calls, Placed Calls, or Received Calls. Each stores up to 100 records. To view a truncated listing, highlight it and press EditDial.
Using Call Logs and Directories If you want to... Then... Dial from a call log (while connected to another call) 1. Choose (Directories button) > Missed Calls, Placed Calls, or Received Calls. 2. Highlight a call record from the log. 3. If you need to edit the displayed number, press EditDial followed by << or >>. To delete the number, press EditDial followed by Delete. (You may need to press the more softkey to display Delete.) 4. Press Dial. 5.
Using Corporate Directory on Your Phone Depending on configuration, your phone can provide access to a corporate directory which you can use to place calls to coworkers. Corporate Directory is set up and maintained by your system administrator. If you want to... Then... Dial from a corporate directory (while not on another call) 1. Choose can vary). (Directories button)> Corporate Directory (exact name 2. User your keypad to enter a full or partial name and press Search. 3.
Accessing Voice Messages To access voice messages, use the Note (Messages button). Your company determines the voice-messaging service that your phone system uses. For the most accurate and detailed information about this service, refer to the documentation that came with your voice message service.. If you want to... Then... Set up and personalize your voice-messaging service Press (Messages button) and follow the voice instructions.
Accessing Your User Options Web Pages Because your Cisco Unified IP Video Phone is a network device, it can share information with other network devices in your company, including your computer and web-based services accessible using a web browser on your computer. You can establish phone services, and control settings and features from your computer using the Cisco Unified CallManager User Options web pages. Once you configure these services, you can access them from your phone.
Accessing Your User Options Web Pages Subscribing to Phone Services Before you can access subscription phone services on your phone, you need to subscribe to them by using your computer to access the User Options web pages. See the “Logging In to the User Options Web Pages” section on page 44 for help logging in.
Understanding Additional Configuration Options Your system administrator can configure your phone to use specific button and softkey templates along with special services and features, if appropriate. The table below provides an overview of some configuration options that you may want to discuss with your phone system administrator based on your calling needs or work environment. Note You can locate Phone Guides and other documents listed in this chapter from the following URL: http://www.cisco.
Understanding Additional Configuration Options If you... Then... For more information...
Troubleshooting Your Video Phone This section provides troubleshooting information for your Cisco Unified IP Video Phone. General Troubleshooting This section provides information to help you troubleshoot general problems with your video phone. For more information, see your system administrator. Symptom Explanation You cannot hear a dial tone or complete a call One or more of the following factors might apply: • You must log into the Extension Mobility service.
Symptom Explanation You are disconnected from a call that you joined using Barge You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call. Cisco CallBack fails The other party might have call forwarding enabled. Viewing Phone Administration Data Your system administrator might ask you to access administration data on your video phone for troubleshooting purposes. If you are asked to... Then...
Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco.com. 1. Launch your browser, and go to this URL: http://www.cisco.
Cisco One-Year Limited Hardware Warranty Terms Replacement, Repair, or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location. Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.
Index parked calls 34 prioritizing calls 34 redirecting calls 30 A reporting problems with 49 selecting calls 17 alert tone 39 shared line 16 audio mute supported numbers 15 Audio mute button 11 switching among calls 17 using audio mute 23 tracing suspicious calls 34 AutoAnswer 37 transferring calls 24 camera adjust the camera 19 B camera brightness 19 brightness camera lens cap docking 10 Brightness button 11 description of the camera 9 monitor brightness 39 focus 19 tilt 19 C call lo
Confrn 26 headset AutoAnswer 37 Headset button 11 D plug for headset 6 using headset 36 dialing 19 directories help Directories button 12 feature menu 14 feature menu 14 getting help 14 Help button 11 using directories 40 directory hold hold icon 16 using on phone 40 using hold 22 DirTrfr 24 Display button 10 documentation, accessing 2 duration 12 I ID 12 E external devices 4 J Join 26 F feature buttons 18 feature menu 18 K keypad feature, availability 14 buttons 10 forwarding calls 25
compared to calls 15 description 16 description 15 on-hook icon 16 options configuration options 46 M MCID 34 Meet-Me 28 messages feature menu 14 P parked calls 34 Picture in Picture (PiP) indicator for 43 displaying outgoing video picture 23 listening to 43 PiP button 11 Messages button 11 placed calls, records of 40 microphone 9 power cable 6 missed calls, records of 40 precedence 34 preemption 35 N primary line 12 prioritizing calls 34 Navigation button 11 network cable PC port 6 SW por
LCD monitor 9 transferring calls 24 screen layout 12 troubleshooting 48 selecting calls 17 selfview displaying outgoing video picture 23 Selfview button 11 services V video call answering calls 21 feature menu 14 before you make a video call 19 Services button 11 ending a video call 22 settings feature menu 14 placing a video call 19 video mute phone settings 38 using video mute 23 Settings button 12 Video mute button 12 shared line 31 video picture adding yourself 32 displaying outgoing
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