Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) For Cisco Unified IP Phone 8941 and 8945 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
Contents Your Phone 1 Cisco Unified IP Phone 8941 1 Phone Connections 1 Footstand 3 Buttons and Hardware 4 Phone Screen 7 Phone with a Single Line 7 Phone with Multiple Lines 8 Power-Save Mode 10 Handset Rest 10 Cisco Unified IP Phone 8945 11 Phone Connections 11 Bluetooth 13 Footstand 14 Buttons and Hardware 15 Phone Screen 18 Phone with a Single Line 18 Phone with Multiple Lines 19 Power-Save Mode 21 Handset Rest 21 Applications 23 Phone Applications 23 Call History 23 View Call History 24 View Call Recor
Clear Call History 25 Delete Call Record From Call History 25 Preferences 26 Ringtones 26 Brightness 26 Camera Settings 27 Bluetooth 27 Accessories 28 View Accessories List 28 View Accessory Details 28 Set Up Wideband for Analog Headset 29 Add Bluetooth Accessory 29 Delete Bluetooth Accessory 30 Connect Bluetooth Accessory 30 Disconnect Bluetooth Accessory 30 Administrator Settings 30 Phone Information 30 View Phone Information 31 Contacts 33 Phone Contacts 33 Corporate Directory 33 Search for and Dial a Co
Agent Greeting 42 Answer 42 Answer Your Oldest Call First 43 Auto Answer 43 Auto Answer with Your Headset 43 Auto Answer with Your Speakerphone 43 Barge 43 Add Yourself to a Call on a Shared Line 43 Call Back 43 Set up a Call Back Notification 44 Call Forward All 44 Forward Calls on Your Phone 45 Call Park 45 Park and Retrieve a Call Using Park 46 Park and Retrieve a Call Using Assisted Directed Call Park 46 Park and Retrieve a Call Using Manual Directed Call Park 46 Call Pickup 47 Answer a Call Using Picku
Enable Extension Mobility 52 Fast Dial 52 Place a Call with a Fast-Dial Button 53 Hold 53 Hold and Resume a Call 53 Swap Between Holding and Active Calls 53 Put a Call on Hold by Answering a New Call 53 Determine if a Shared Line is on Hold 54 Remote Hold 54 Hold Reversion 54 Respond to a Hold Reversion Notification 54 Hunt Groups 54 Sign In and Out of a Hunt Group 54 Intercom 55 Place a Dedicated Intercom Call 55 Place a Dialable Intercom Call 55 Receive an Intercom Call 56 Line Status 56 Line Status Indic
Plus Dialing 60 Dialing an International Number 61 Privacy 61 Enable Privacy on a Shared Line 61 Quality Reporting Tool 61 Report Problems on Your Phone 62 Redial 62 Redial a Number 62 Secure and Nonsecure Indication Tone 62 Shared Lines 63 Silent Monitoring and Recording 63 Speed Dial 63 Place a Call with a Speed-Dial Button 64 Place a Call with a Speed-Dial Code 64 Use a Speed-Dial Code On Hook 64 Use a Speed-Dial Code Off Hook 64 Transfer 64 Transfer a Call to Another Number 65 Swap Between Calls Before
Change the Audible Voice Message Indicator Setting Per Line 72 Change the Ring Settings Per Line 72 Change or Create a Line Text Label for Your Phone Display 72 Speed Dial on the Web 73 Set Up Speed-Dial Buttons 73 Set Up Speed-Dial Codes 73 Phone Services 73 Subscribe to a Service 74 Search for Services 74 Change or End Services 74 Change a Service Name 74 Add a Service to an Available Programmable Feature Button 74 User Settings 75 Change Your Browser Password 75 Change Your PIN 75 Change the Language for
Access Plugins 81 FAQs and Troubleshooting 83 Frequently Asked Questions 83 Troubleshooting Tips 85 Personal Directory 86 User Options 86 Product Safety, Security, Accessibility, and Related Information 87 Safety and Performance Information 87 Power Outage 87 External Devices 87 Bluetooth Wireless Headset Performance 88 FCC Compliance Statements 88 FCC Part 15.
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Your Phone This chapter describes the features of the Cisco Unified IP Phones 8941 and 8945. Cisco Unified IP Phone 8941 The Cisco Unified IP Phone 8941 provides these features: • Phone connections • Footstand • Buttons and hardware • Phone screen • Power-save mode • Handset rest Phone Connections Your system administrator can help you connect your phone to the corporate IP telephony network. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.
236959 1 AUX 3 2 6 7 5 4 1 DC adapter port (DC48V) 5 Computer port (10/100 PC) connection 2 AC-to-DC power supply (optional) 6 Handset connection 3 AC power wall plug (optional) 7 Analog headset connection (headset optional) 4 Network port (10/100 SW) with IEEE 802.3af and 802.
Your Phone Footstand If your phone is placed on a table or desk, connect the footstand to the back of the phone. 2 2 1 1 1 1 2 236960 2 1 Insert the curved connectors into the lower slots. 2 Lift the footstand until the connectors snap into the upper slots. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.
Note Connecting and disconnecting the footstand may require a little more force than you expect. Buttons and Hardware Your phone provides quick access to your phone lines, features, and call sessions. The Programmable Feature buttons (left side) is used to view calls on a line or access features such as speed dial or All Calls. (These buttons are also called Line buttons.
Your Phone 2 Video Camera Connects to your Cisco Unified IP Phone and allows you to make a point-to-point video call with another Cisco Unified IP Phone. 3 Lens Cover button Integrated lens cover protects the camera lens. 4 Softkey buttons Allows you to access the softkey options (for the selected call or menu item) displayed on your phone screen. 5 Navigation pad and Select button The two-way Navigation pad allows you to scroll through menus, highlight items, and move within a text input field.
14 Headset button Selects the headset as the default audio path and initiates a new call, picks up an incoming call, or ends a call. During a call, the button is lit green. A headset icon in the phone screen header line indicates the headset is the default audio path. This audio path does not change until a new default audio path is selected (for example, by picking up the handset). 15 Volume button Controls the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook).
Your Phone Phone Screen The way that your system administrator sets up your phone determines what is displayed on your phone screen. Phone with a Single Line 1 2 236998 3 4 1 Line label Displays the line phone information. 2 Header Displays the date and time, and information (such as phone number) about the selected line. 3 Primary line details and other phone information Displays information (such as phone number and duration) about a connected call on the line.
4 Softkeys Softkey options for the selected (highlighted) call only. If you select a different call (by pressing a feature button or the Navigation pad, or by answering a ringing call), the softkey options may change. Phone with Multiple Lines If you have multiple lines, it is recommended that you use the All Calls button to view all calls on all lines.
Your Phone 1 Primary line label Displays information about the primary phone line. Look for the blue icon on the line label to see which line is selected. In this case, the primary line is selected, and the information displayed is for the primary line only. 2 Header Displays the date and time, and information (such as phone number) about the selected line.
Power-Save Mode Depending on how your system administrator sets up your phone, the phone display may go into a power-save mode (the phone screen appears blank and the Select button is lit white). To turn on the phone display, press any button or pick up the handset. Handset Rest Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle.
Your Phone Cisco Unified IP Phone 8945 The Cisco Unified IP Phone 8945 provides these features: • Phone connections • Bluetooth • Footstand • Buttons and hardware • Phone screen • Power-save mode • Handset rest Phone Connections Your system administrator can help you connect your phone to the corporate IP telephony network. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.
236959 1 AUX 3 2 6 7 5 4 1 DC adapter port (DC48V) 5 Computer port (10/100/1000 PC) connection 2 AC-to-DC power supply (optional) 6 Handset connection 3 AC power wall plug (optional) 7 Analog headset connection (headset optional) 4 Network port (10/100/1000 SW) with IEEE 802.3af and 802.
Your Phone Bluetooth Your phone supports Bluetooth Class 2 technology when the headsets support Bluetooth. You can add and pair up to five Bluetooth headsets to your phone, but the last Bluetooth headset connected becomes the default for use with the phone. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.
Footstand If your phone is placed on a table or desk, connect the footstand to the back of the phone. 2 2 1 1 1 1 2 236960 2 1 14 Insert the curved connectors into the lower slots. 2 Lift the footstand until the connectors snap into the upper slots.
Your Phone Note Connecting and disconnecting the footstand may require a little more force than you expect. Buttons and Hardware Your phone provides quick access to your phone lines, features, and call sessions. The Programmable Feature buttons (left side) is used to view calls on a line or access features such as speed dial or All Calls. (These buttons are also called Line buttons.
2 Video Camera Connects to your Cisco Unified IP Phone and allows you to make a point-to-point video call with another Cisco Unified IP Phone. 3 Lens Cover button Integrated lens cover protects the camera lens. 4 Softkey buttons Allows you to access the softkey options (for the selected call or menu item) displayed on your phone screen. 5 Navigation pad and Select button The two-way Navigation pad allows you to scroll through menus, highlight items, and move within a text input field.
Your Phone 14 Headset button Selects the headset as the default audio path and initiates a new call, picks up an incoming call, or ends a call. During a call, the button is lit green. A headset icon in the phone screen header line indicates the headset is the default audio path. This audio path does not change until a new default audio path is selected (for example, by picking up the handset).
Phone Screen The way that your system administrator set up your phone determines what is displayed on your phone screen.
Your Phone 1 Line label Displays the line phone information. 2 Header Displays the date and time, and information (such as phone number) about the selected line. 3 Primary line details and other phone information Displays information (such as phone number and duration) about a connected call on the line. The timer counts the call duration in minutes and seconds (MM:SS) until the call exceeds 60 minutes. Then the timer counts hours and minutes (HH:MM).
1 2 3 236999 4 5 1 Primary line label Displays information about the primary phone line. Look for the blue icon on the line label to see which line is selected. In this case, the primary line is selected, and the information displayed is for the primary line only. 2 Header Displays the date and time, and information (such as phone number) about the selected line.
Your Phone Power-Save Mode Depending on how your system administrator set up your phone, the phone display may go into a power-save mode (the phone screen appears blank and the Select button is lit white). To turn on the phone display, press any button or pick up the handset. Handset Rest Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle.
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Applications Phone Applications Phone applications allow you to access the following: • Call History • Preferences • Accessories • Administrator Settings (for system administrators only). • Phone Information Call History Call History allows you to view information about the last 150 calls on your phone. Individual calls and call groups are listed chronologically from the most recent call to the oldest one. (If your phone has multiple lines, calls on all lines are added together.
A (plus) + symbol on entries in call history, redial, or call directory indicates that your phone is set up to list international calls. For more information, see your system administrator. View Call History 1. Press the Applications button . 2. Select Call History. (Use the Navigation pad and Select button to scroll and select a call record or call group.) 3. Press the Exit softkey to return to the Applications screen. View Call Record Details 1. Press the Applications button . 2.
Applications 5. Press the Exit softkey to return to the Applications screen. Dial From Call History 1. Press the Applications button . 2. Select Call History. (Use the Navigation pad and Select button to scroll and select.) 3. From the Call History screen, select the call record that you want to dial and do one of the following: – Press the Call softkey. – Pick up the handset. – Press the Select button. – Press the Speakerphone button or Headset button . 4.
4. Press the Delete softkey. (You may need to press the More softkey first.) For a call group, pressing Delete deletes all calls in the group. A Delete Record alert message displays to verify that you want to delete the entire group of calls. 5. Press the Cancel softkey if desired. 6. Press the Exit softkey to return to Applications screen.
Applications 3. Select Brightness. – To increase brightness, press the up arrow on the Navigation pad. – To decrease brightness, press the down arrow on the Navigation pad. 4. Press the Save softkey to set the brightness, or press the Cancel softkey to exit. Camera Settings You can change the phone camera settings by selecting the available options - Auto Transmit Video and Brightness. Enable Auto Transmit Video You can transmit the video automatically whenever a call is initiated or accepted.
Turn On Bluetooth (For Cisco Unified IP Phone 8945 only.) 1. Press the Applications button . 2. Select Preferences. (Use the Navigation pad and Select button to scroll and select.) 3. Select Bluetooth. 4. Press the Yes softkey. The Bluetooth icon displays on the phone screen header. To add a Bluetooth accessory from this screen, select Bluetooth again. Turn Off Bluetooth (For Cisco Unified IP Phone 8945 only.) 1. Press the Applications button . 2. Select Preferences.
Applications – Device Name – Device Type – Configured 4. Press the Exit softkey to return to a list of phone accessories. Set Up Wideband for Analog Headset 1. Press the Applications button . 2. Select Accessories. (Use the Navigation pad and Select button to scroll and select. A list of phone accessories is displayed. 3. Select Analog Headset and press the Setup softkey. The phone screen displays the wideband status for the analog headset. 4.
Delete Bluetooth Accessory (For Cisco Unified IP Phone 8945 only.) 1. Press the Applications button . 2. Select Accessories. (Use the Navigation pad and Select button to scroll and select.) 3. Select a Bluetooth accessory and press the Delete softkey. 4. When prompted, press the Yes softkey. The Bluetooth accessory will be disconnected (if it was connected) and removed from the Accessories list. Connect Bluetooth Accessory (For Cisco Unified IP Phone 8945 only.
Applications • IP Address • Host Name • Active Load • Last Upgrade • Active Server • Stand-by Server View Phone Information 1. Press the Applications button . 2. Select Phone Information. (Use the Navigation pad and Select button to scroll and select.) 3. Press the Exit softkey to return to the Applications screen. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.
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Contacts Phone Contacts The Cisco Unified IP Phone 8941 and 8945 provide you with access to corporate and personal contacts using these directories: • Corporate Directory • Personal Directory You may see other directories listed in Contacts. For more information, see your system administrator. Related Topic Call History, page 23 Corporate Directory The corporate directory contains corporate contacts that you can access on your phone. Your system administrator sets up and maintains the directory.
– From the keypad, press the number that is displayed in the upper right-hand corner of the contact label. – Press the Speakerphone button – Press the Headset button . . – Pick up the handset. Search for and Dial a Contact While on a Call 1. Press the Contacts button . 2. Select Corporate Directory. (Use the Navigation pad and Select button to scroll and select.) 3. Select one or both of these search criteria to search for a co-worker: – First Name – Last Name 4.
Contacts • Dial a number • Delete an entry • Edit an entry Sign In and Out of Personal Directory 1. Press the Contacts button . 2. Select Personal Directory. (Use the Navigation pad and Select button to scroll and select.) 3. Enter your user ID and PIN (provided by your system administrator) and then press the Submit softkey. 4. Select Log Out. 5. Press the Select softkey. 6. Press the OK softkey to sign out. You are logged out automatically after a certain amount of time. This time limit can vary.
5. Enter the search criteria information and then press the Submit softkey. The name displays. Dial a Number from Personal Directory 1. Press the Contacts button . 2. Sign in to Personal Directory. 3. Select Personal Address Book and search for an entry. 4. Select the personal address book entry that you want to dial. 5. Press the Dial softkey. Delete a Personal Directory Entry 1. Press the Contacts button . 2. Sign in to Personal Directory. 3. Select Personal Address Book and search for an entry. 4.
Contacts Assign a Fast-Dial Code to a Personal Directory Entry 1. Press the Contacts button . 2. Sign in to Personal Directory. (Use the Navigation pad and Select button to scroll and select.) 3. Select Personal Address Book. 4. Enter the name information and press the Submit softkey. 5. Press the Select softkey and then press the FastDial softkey. 6. Select a number and press the Select softkey. 7. Scroll to an unassigned fast-dial index.
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Messages Voice Messages Voice messages are stored on your voicemail system. Your company determines the voicemail system your phone uses. You can: • Personalize your voicemail • Check for voice messages • Listen to voice messages Personalize Your Voicemail Press the Messages button , then follow the voice prompts. Check for Voice Messages Check for voice messages in any of these ways: • Look for a solid red light on your handset.
• Change the Voice Message Indicator Setting Per Line, page 71 Listen to Voice Messages 1. To listen to voice messages, press the Messages button . 2. Follow the prompts to listen to your voice messages. After you listen to your new voice messages, the message indicators are updated on the phone screen. If there are no new voice messages, the Message icon is removed from the line label, and the Voicemail icon is removed from the right side of the phone screen.
Calling Features Feature Buttons and Softkeys Depending on how your system administrator set up your phone, some features included in this guide may not be available to you. This table provides information about some of the features that are available on softkeys and dedicated feature buttons and some that your system administrator sets up on programmable feature buttons.
Feature Name Dedicated Feature Button Programmable Feature Button Meet Me X Mobile Connect X Mute (Audio) X Mute (Video) X Other Pickup X Privacy X Quality Reporting Tool (QRT) X Redial X Speed Dial X Speed Dial Line Status X Transfer Softkey X X X (available during a transfer only) Agent Greeting The Agent Greeting feature allows an agent to create and update a prerecorded greeting that plays at the beginning of a call, such as a customer call, before the agent begins the conve
Calling Features Answer Your Oldest Call First To answer the oldest incoming call first, press the Answer button. Auto Answer Auto Answer prompts your phone to automatically answer incoming calls after one ring. Your system administrator sets up Auto Answer to work with either your speakerphone or headset.
Set up a Call Back Notification 1. Press the Callback softkey while listening to the busy tone or ring sound. A confirmation screen displays on the phone. 2. Press the Exit softkey to exit the confirmation screen, if desired. Your phone alerts you when the line is free. 3. Press the Dial softkey to place the call again, if desired. Call Forward All Call Forward All allows you to forward calls from any line on your phone to another number. You can set up Call Forward All directly on your phone for any line.
Calling Features Forward Calls on Your Phone 1. On any idle line from which you want to forward your calls, press the Forward All softkey. 2. Enter a phone number, or select an entry from the Call History list. (Depending on how your voicemail system is set up, you may be able to press the Messages button to forward all calls to voicemail.) Visual confirmation displays for a few seconds to confirm the number to which your calls will be forwarded. 3.
Park and Retrieve a Call Using Park 1. During a call, press the Park softkey, then hang up. Your phone displays the number where the system parked the call. The parked call is put on hold, and you can press the Resume softkey to resume the call on your phone. 2. From any other Cisco Unified IP Phone in your network, enter the number where the call is parked to retrieve the call.
Calling Features 4. Retrieve the call, from any other Cisco Unified IP Phone in your network as follows: a. Enter the park retrieval prefix. b. Dial the Directed Call number. For example, if the park retrieval prefix is “99” and the Directed Call number is “1234,” enter 991234. If you do not retrieve the call within a certain amount of time (set by your system administrator) you will receive an alert tone, at which time you can: – Press the Resume softkey to resume the call on your phone.
Answer a Call Using Pickup 1. Press the PickUp button to transfer a ringing call within your pickup group to your phone. If you have multiple lines and want to pick up the call on a non-primary line, first press the desired line button, then press PickUp. If your phone supports auto-pickup, you are connected to the call. 2. If the call rings, press the Answer softkey to connect to the call. Answer a Call Using Group Pickup and a Group Pickup Number 1.
Calling Features Call Waiting Call Waiting provides these cues to notify you that a new call is ringing on your phone when you are talking on another call: • Call waiting tone (single beep) • An amber flashing line button Respond to a Call Waiting Notification To answer the ringing call, press the flashing amber line button or press the Answer softkey to answer the call. You can also use the Navigation pad and scroll to the call and press the Select button to answer it.
– Press the Active Calls softkey and select a call. – Select a call from the Call History. 3. Wait for the party to answer (or skip to step 4 while the call is ringing). 4. Press the Conference button or the Conference softkey. The conference begins. Repeat these steps to add more parties, if desired. Join Calls Together in a Conference 1. Start with two connected calls. 2. Make sure that one of the calls is active (not on hold). If both calls are on hold, resume one call. 3.
Calling Features Divert Divert allows you to send an active or ringing call to your voicemail system or to a predetermined phone number (set up by your system administrator). Divert a Call Divert a call in any of these ways: • To redirect an incoming (ringing) call while on another call, use the Navigation pad to highlight the incoming call and then press the Divert softkey. (Otherwise pressing the Divert softkey will redirect the current, active call.
Turn DND On and Off 1. Press the DND button to turn on DND. Visual confirmation displays briefly. 2. Press the button again to turn off DND. Visual confirmation displays briefly. Extension Mobility Cisco Extension Mobility (EM) allows you to configure a Cisco Unified IP Phone as your own temporarily. After you sign in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator sets up EM for you.
Calling Features Place a Call with a Fast-Dial Button (Before you can use Fast Dial on your phone, you must set up Fast Dial on your User Options Web pages.) 1. Press the Fast-Dial button. 2. Sign in to Personal Directory. 3. Select Personal Fast Dials. 4. Select a fast-dial code and then press the Dial softkey. Hold Hold allows you to put an active call into a held state. Your phone allows one active call at a time; other calls are put on hold. Hold and Resume a Call 1.
Determine if a Shared Line is on Hold Look for a pulsing red line button and the Hold icon . When these indicators display, a call on the shared line has been put on hold remotely by the other user. Remote Hold With the Remote Hold feature, when you place a call on hold while using a shared line, the line button pulses green and the phone displays the Hold icon . When another phone places a call on hold, the line button pulses red and the phone displays the Remote Hold icon.
Calling Features Visual confirmation displays briefly. 2. Press the button again to sign out. Signing out of a hunt group does not prevent non-hunt group calls from ringing your phone. Intercom Intercom allows you to place and receive one-way calls using a dedicated or dialable intercom line.
Receive an Intercom Call 1. You will receive a message on your phone screen and an audible alert, and your phone answers the intercom call with mute activated. You can handle the intercom call in one of these ways: – Listen to the intercom caller in whisper mode. (Any current call activity you are already engaged in continues simultaneously.) In whisper mode, the intercom caller cannot hear you. – Press the active Intercom button to switch to connected mode.
Calling Features • Call Pickup—Allows you to monitor the line status of (and pick up a ringing call on) a ringing call on a speed-dial button. Your system administrator can also set up your phone to play an audible alert when a call is ringing on the monitored line.
Join a Meet-Me Conference Dial the Meet-Me phone number (provided by the conference host). If you hear a busy tone, the host has not yet joined the conference. In this case, try your call again. Mobile Connect Mobile Connect allows you to use your mobile phone to handle calls associated with your desk phone number. When you enable Mobile Connect: • Your desk phone and remote destinations (your mobile phones) receive calls simultaneously.
Calling Features Switch an In-Progress Call on Your Desk Phone to a Mobile Phone 1. Press the Mobility button. 2. Select Send call to mobile. 3. Answer the in-progress call on your mobile phone. The desk phone line button turns red and handset icons and the calling party number appear on the phone display. You cannot use the same phone line for any other calls, but if your desk phone supports multiple lines, you can use another line to make or receive calls.
Mute Your Phone 1. Press the Mute button to turn Mute on. Visual confirmation displays. 2. Press the Mute button again to turn Mute off. Mute Your Video 1. Press the Video Mute button to mute the camera video. Visual confirmation displays. 2. Press the Video Mute button again to unmute the camera video. On-hook Dialing On-hook dialing allows you to enter a phone number before getting a dial tone and lift the handset to complete the call. Dial a Number On Hook 1. Enter or speed-dial a phone number.
Calling Features Dialing an International Number 1. Press and hold the “*” key for at least 1 second. The + sign is entered as the first digit in the phone number. (The corresponding tone stops to indicate that the * has changed to a + sign.) 2. Dial the international number. Privacy Privacy allows you to prevent others who share your line from seeing information about your calls. It applies to all shared lines on your phone.
Report Problems on Your Phone 1. Press the Quality Reporting Tool button. 2. Select the item that most closely matches your problem. (Use the Navigation pad and Select button to scroll and select.) 3. Press the Select softkey. The information is sent to your system administrator. Redial Redial allows you to call the most recently dialed phone number by pressing a button. Redial a Number Press the Redial softkey.
Calling Features Shared Lines Shared lines allow you to use one phone number for multiple phones. If you share a line with a co-worker: • When a call comes in on the shared line: – Your phone rings and the line button flashes amber. – Your co-worker’s phone rings and the line button flashes amber, and either you or your co-worker can answer the call. • When your co-worker has a call on the shared line: – The shared line button on your phone appears solid red to indicate that the line is in-use remotely.
Depending on setup, your phone can support these speed-dial features: • Speed-Dial Buttons—Allow you to quickly dial a phone number from one or more line buttons set up for speed dialing. If your system administrator has set up the Line Status feature, you can monitor the status of a speed-dial line by using the line status indicators. • Speed-Dial Codes—Allow you to dial a phone number from a code (sometimes referred to as abbreviated dialing).
Calling Features Before completing a transfer procedure, you can press the Release button or Cancel softkey to cancel the transfer or you can press the Swap softkey to toggle between calls, which allows you to speak privately with each party. Transfer a Call to Another Number 1. Start with an active call (not on hold). 2. Press the Transfer button phone number: and do one of the following to enter the transfer recipient’s – Press the pulsing green line button of a held call (right side).
4. If this is your first time using Web Dialer, review the preferences on the Make Call page. 5. Select Dial. The call is now placed on your phone. 6. To end a call, select Hang up or hang up from your phone. Use Web Dialer with Another Online Corporate Directory 1. Sign in to a Web Dialer-enabled corporate directory and search for co-workers. 2. Select the number that you want to dial. 3. When prompted, enter your user ID and password. 4.
Calling Features Sign Out of Web Dialer Select the Sign Out icon in the Make Call or Hang Up page. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.
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User Options User Options Web Pages Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to sign in to your Cisco Unified CM User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your User Options web pages.
4. Enter your userid in the Username field. 5. Enter your password in the Password field. 6. Select Login. The Cisco Unified CM User Options home page displays. From this page you can select User Options to select a device, access User Settings, Directory features, your Personal Address Book, and Fast Dials. 7. To sign out of user options, select Logout. Device You can make changes to your device settings on your phone from the User Options web pages.
User Options – DND Incoming Call Alert (applies to either DND option set)—Set the alert to Beep Only, Flash Only, Disable, or select “None” (to use the “Alert” setting set up by your system administrator). Related Topics Do Not Disturb, page 51 Line Settings Line settings affect a specific phone line (directory number) on your phone. Line settings can include call forwarding, visual and audio message-waiting indicators, voice-message indicators, ring patterns, and other line-specific settings.
4. If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down menu. 5. In the Message Waiting Lamp area, choose from various settings. Typically, the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message. 6. Select Save. Change the Audible Voice Message Indicator Setting Per Line 1. On your User Options web page, select User Options > Device. 2.
User Options 3. Select Line Settings. 4. If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down menu. 5. In the Line Text Label area, enter a text label. 6. Select Save. Speed Dial on the Web Depending on how your phone has been set up, you can use speed-dial buttons and speed-dial codes, which you can set up on your User Options Web pages. Set Up Speed-Dial Buttons 1. On your User Options web page, select User Options > Device. 2.
(Feature button that your system administrator sets up) Messages Applications Contacts Subscribe to a Service 1. On your User Options web page, select User Options > Device. 2. Select a phone from the Name drop-down menu. 3. Select Phone Services. 4. Select Add New. 5. Select a service from the drop-down list and select Next. 6. Change the service label and/or enter additional service information, if available (optional). 7. Select Save. Search for Services 1.
User Options 2. Select a phone from the Name drop-down menu. 3. Select Service URL. Your system administrator sets up a service URL button for your phone. 4. Select a service from the Button Service drop-down list. 5. If you want to rename the service, edit the label fields. 6. Select Save. 7. Select Reset to reset your phone (necessary to see the new button label on your phone). User Settings Your PIN and password allow you to access different features and services.
3. Select Save. Change the Language for Your Phone Display 1. On your User Options web page, select User Options > Device. 2. Select an item from the User Locale drop-down list. 3. Select Save. Directory To get a list of co-workers in your corporate directory, select User Options > Directory.
User Options Edit a Personal Directory Entry 1. Sign in to Personal Directory and search for an entry. (Use the Navigation bar and button to scroll and select.) 2. Press the Edit softkey to modify the name or email address. 3. Modify the name or email address. 4. Press the Phones softkey to modify a phone number. 5. Press the Update softkey. Delete a Personal Directory Entry 1. Sign in to Personal Directory and search for an entry. (Use the Navigation bar and button to scroll and select.) 2.
Assign a Feature Button for Fast Dial 1. On your User Options web page, select User Options > Device. 2. Select Service URL (provided by your system administrator). 3. Select the Fast Dial service from the Button drop-down list box. 4. Enter a phone label for the button. 5. Select Save. 6. Select Reset and then select Restart to refresh the phone configuration. Assign a Fast Dial Code to a PAB Entry 1. On your User Options web page, select User Options > Fast Dials. 2. Select Add New. 3.
User Options 2. Search for the Fast Dial entry that you want to edit. 3. Select a component of the entry. 4. Change the phone number. 5. Select Save. Delete a PAB Entry 1. On your User Options web page, search for a Fast dial entry. 2. Select one or more entries. 3. Select Delete Selected. Mobility Settings When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone.
– As specified below—Select this option and select from the following items to set up a ring schedule based on day and time: a. Select a check box for each day of the week you want to allow calls to ring the remote destination. b. For each day, select All Day or select the beginning and ending times from the drop-down lists. c. Select the time zone from the drop-down list box. 8. Select one of these ringing options: – Always ring this destination.
User Options Plugins Plugins on your User Options web pages allow you to download and access applications that your system administrator sets up for you. For more information, see your system administrator. Access Plugins On your User Options web page, select User Options > Plugins. You can view plugins only if your system administrator has set them up for you. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.
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FAQs and Troubleshooting Frequently Asked Questions Q. How do I redirect an incoming call when I am on a call? A. To redirect an incoming (ringing) call while on another call, use the Navigation pad to highlight the incoming call, and then press the Divert softkey. (Otherwise pressing the Divert softkey will redirect the current, active call.) Q. If I’m on a call, how can I silence the ringing of an incoming call? A.
2. Select Call History. (Use the Navigation pad and Select button to scroll and select.) 3. Press the Missed softkey. Q. How do I exit from a running application? A. To exit from a running applications you must: 1. Press the Applications button . 2. Select Running Applications. (Use the Navigation pad and Select button to scroll and select.) 3. Select a running application and press the Close App softkey to close the application. When prompted, save your changes. 4.
FAQs and Troubleshooting The conference begins. (The conference is established on the line that had the active call.) Q. Not all calls present video on my phone. Why not? A. To see an image of the other party on your phone screen, the other party’s phone must support video and the other party must have a camera installed and enabled on his or her phone. During conference calls, the conference system in use during the call must support video conferencing. Q.
Solution Use any of the following methods: – Press the pulsing green line button. – Press the Resume softkey. Highlight the call by using the Navigation pad and press the Select softkey. Problem: Missing the All Calls button. I would like to use the All Calls button but it is not on my phone. Possible Cause It has not been set up by your system administrator. Solution Ask your system administrator to enable the All Calls feature for you.
Product Safety, Security, Accessibility, and Related Information Safety and Performance Information Power outages and other devices can affect your Cisco Unified IP Phone. Power Outage Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored.
Bluetooth Wireless Headset Performance The Cisco Unified IP Phone 8945 supports Bluetooth Class 2 technology when the headsets support Bluetooth. Bluetooth enables low-bandwidth wireless connections within a range of 30 feet (10 meters). The best performance is in the 3- to 6-foot (1- to 2-meter) range. You can connect up to five headsets, but only the last one connected is used as the default. Because there can be potential interference issues, it is recommended that you move 802.
Product Safety, Security, Accessibility, and Related Information FCC Receivers and Class B Digital Statement This product has been tested and complies with the specifications for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Additional Information • You can access the Cisco website at this URL: http://www.cisco.com/ • Cisco Unified IP Phone 8941 and 8945 quick start guides and end-user guides: http://www.cisco.com/en/US/products/ps10451/products_user_guide_list.html • Licensing information: http://www.cisco.com/en/US/products/ps10451/products_licensing_information_listing.html • Cisco international websites: Allows access to international Cisco websites from www.cisco.
Warranty Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.
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Index A audible message indicator. See message indicators access Auto Answer description 43 plugins 81 access list, create 80 accessibility features 89 accessories 28 B adapters 1, 11 Barge 43 add BLF.
model-specific overview 4, 15 Mobile Connect 58 Mute 59 C Call Back 43 set up notification 44 On-hook Dialing 60 Plus Dialing 60 Privacy 61 QRT 61 Call Forward All 44 Redial 62 call history 23 Remote Hold 54 Call Park 45 Secure and Nonsecure Indication Tone 62 Call Pickup Shared Lines 63 description 47 Silent Monitoring and Recording 63 Call Waiting, description 49 Speed Dial 63 calling features Transfer 64 Agent Greeting 42 Answer 42 Auto Answer 43 Barge 43 Camera settings 27 change Cal
conference E Meet Me 57 swap between calls 50 edit fast dials 78 using 49 personal directory contact 77 confirmation. See alerts contacts enable Privacy 61 corporate directory 33 personal directory 34 end phone services 74 delete a contact 77 edit a contact 77 external devices contrast.
settings H DND 70 handset rest 10, 21 hardware, model-specific overview 4, 15 voice message indicator 71, 72 text label Hold change 72 and Resume 53 on shared lines 54 create 72 Line Status remote 54 description 56 swap between calls 53 indicators 56 to answer a new call 53 Hold Reversion description 54 notification 54 locale change for user options web pages 75 change phone display 76 log in and out.
description 58 switch from Desk to Mobile Phone 59 from Mobile Phone to Desk 59 turn on and off 58 personal directory 34 delete a contact 77 edit a contact 77 personal identification number.
Web Dialer 66 Privacy enable on a shared line 61 programmable feature buttons 6, 17 services. See phone services set up speed-dial buttons 73 speed-dial codes 73 Web Dialer preferences 66 Q QRT 61 quality reporting tool. See QRT settings 26 settings, user options 75 shared lines barge 43 description 63 enable Privacy 61 R on hold 54 record and monitor 63 Redial sign in and out Hunt Group 54 a number 62 user options 69 description 62 Web Dialer 65, 67 remote destination.
user settings 75 T change browser password 75 To Voicemail. See Divert change phone display language 76 trace a suspicious call 57 change PIN 75 Transfer change user options web pages language 75 description 64 user settings.
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Americas Headquarters Cisco Systems, Inc. San Jose, CA Asia Pacific Headquarters Cisco Systems (USA) Pte. Ltd. Singapore Europe Headquarters Cisco Systems International BV Amsterdam, The Netherlands Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at www.cisco.com/go/offices. Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries.