Administration Manual

D-4

Cisco ATA 190 Analog Telephone Adaptor Administration Guide for SIP (Version 1.0)

OL-31821-01

Chapter D Troubleshooting and Maintenance

Resolving Startup Problems

To create a new configuration file, follow these steps:

Procedure

Step 1 From Cisco Unified Communications Manager, choose Device > Phone > Find to locate the phone

experiencing problems.

Step 2 Choose Delete to remove the phone from the Cisco Unified Communications Manager database.

Step 3 Add the phone back to the Cisco Unified Communications Manager database. See Attaching a Phone to

the ATA 190, page 3-3 for details.

Step 4 Power cycle the phone.

Note When you remove a phone from the Cisco Unified Communications Manager database, its configuration

file is deleted from the Cisco Unified Communications Manager TFTP ser

ver. The phone’s directory

number or numbers remain in the Cisco Unified Communications Manager da

tabase. They are called

“unassigned DNs” and can be used for other devices. If unassigned DNs are not used by other devices,

delete them from the Cisco Unified Communications Manager database. You can use the Route Plan

Rep

ort to view and delete unassigned reference numbers. See the Cisco Unified Communications

Manager Administration Guide for more information.

Note Changing the buttons on a phone button template, or assigning a different phone button template to a

phone, may result in directory numbers that are no longer accessible from the phone. The directory

numbers are still assigned to the phone in the Cisco Unified Communications Manager database, but

here is no button on the phone with which calls can be answered. These directory numbers should be

removed from the phone and deleted if necessary.

Registering the Phone with Cisco Unified Communications Manager

A phone can register with a Cisco Unified Communications Manager server only if the phone has been

added to the server or if auto-registration is enabled. Review the information and procedures in the

Attaching a Phone to the ATA 190, page 3-3 to ensure that the phone has been added to the

Cisco Unified Communications Manager database.

To verify that the phone is in the Cisco Unified Communications Manager database, choose De

vice >

Phone > Find from Cisco Unified Communications Manager Administration to search for the phone

ased on its MAC Address. For information about determining a MAC address, see Determining the

MAC Address of an ATA 190, page 2-7.

If the phone is already in the Cisco Unified Communications Manager database, its configuration file

ay be damaged. See Adding Users to Cisco Unified Communications Manager, page 4-6 for assistance.

Symptom: ATA 190 Unable to Obtain IP Address

If a phone is unable to obtain an IP address when it starts up, the phone may be not be on the same

network or VLAN as the DHCP server, or the switch port to which the phone is connected may be

disabled.

Make sure that the network or VLAN to which the

phone is connected has access to the DHCP server,

and make sure that the switch port is enabled.