Datasheet

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Table 7. Limited Lifetime Hardware Warranty
Cisco Limited Lifetime Hardware Warranty
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Warranty Duration
As long as the original customer owns the product
EoL Policy
In the event of discontinuance of product manufacture, Cisco warranty support is limited to 5 years from the
announcement of discontinuance
Hardware Replacement
Cisco or its service center will use commercially reasonable efforts to ship a replacement part within 10
business days after receipt of the RMA request and confirmation that a replacement part is appropriate
response. Actual delivery times may vary depending on customer location
Effective Date
Hardware warranty commences from the date of shipment to the customer (and in case of resale by a Cisco
reseller, not more than 90 days after original shipment by Cisco)
TAC Support
None
Cisco.com Access
Warranty allows guest access only to Cisco.com
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Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.
Cisco and Partner Services
Enable the innovative, secure, intelligent edge in the Borderless Network Architecture using personalized services
from Cisco and our partners. Through a discovery process that begins with understanding your business
objectives, we help you integrate the next-generation Cisco Catalyst 4500-E Series Switches into your architecture
and incorporate network services onto that platform. Sharing knowledge and leading practices, we support your
success every step of the way as you deploy, absorb, manage, and scale new technology. Choose from a flexible
suite of support services designed to meet your business needs and help you maintain high-quality network
performance while controlling operational costs. Table 8 shows the Cisco technical services available for Cisco
Catalyst 4500-E Series Switches.
For additional information about Cisco services, visit http://www.cisco.com/go/ts.
Table 8. Cisco Technical Services for Cisco Catalyst 4500-E Series Switches
Technical Services
Cisco SMARTnet Service
●
Around-the-clock, global access to the Cisco Technical Assistance Center (TAC)
●
Unrestricted access to the extensive Cisco.com resources, communities, and tools
●
Next-business-day, 8x5x4, 24x7x4, and 24x7x2 advance hardware replacement
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and onsite parts replacement and installation available
●
Ongoing operating system software updates within the licensed feature set
10
●
Proactive diagnostics and real-time alerts on Smart Call Home enabled devices
Cisco Smart Foundation Service
●
Next business day advance hardware replacement as available
●
Business hours access to SMB TAC (access levels vary by region)
●
Access to Cisco.com SMB knowledge base
●
Online technical resources through Smart Foundation Portal
●
Operating system software bug fixes and patches
Cisco Focused Technical Support Services
Three levels of premium, high-touch services are available:
●
Cisco High-Touch Operations Management Service
●
Cisco High-Touch Technical Support Service
●
Cisco High-Touch Engineering Service
Valid Cisco SMARTnet or SP Base contracts on all network equipment are required.