Technical References

Keys
and
Null
Option:
Data Type:Description:Field Name:
This time is not reset if the CallType changes.
Does not include short calls.
Note: Note: In an IPCC Enterprise Gateway deployment, ICM (parent)
connected with an IPCC Enterprise with an IPCC System PG (child)
or IPCC Express (child) through IPCC Gateway PG, network queuing
data is not available in the child or in the child agent/supervisor
desktop. The time spent in the network queue is not included in the
reporting metrics in the child. A call center manager who would
normally only look at the IPCC child reports will need to also look
at the parent ICM reports for network queuing data.
NULLDBINT
The total time spend by all calls for this call type that abandoned while
in the queue, for this half-hour interval.
DelayQAbandTimeHalf
This field changed in Release 7.0 from Abandon Time in Queue +
Abandon Time At Agent + Abandon Time in VRU to Abandon Time
in Queue only.
Note: Customers who migrate from Release 6.0 please note that the
data stored in DelayQAbandTime will be moved to
CallDelayAbandTime.
Does not include short calls.
This time is not reset if the CallType changes.
Note: Note: In an IPCC Enterprise Gateway deployment, ICM (parent)
connected with an IPCC Enterprise with an IPCC System PG (child)
or IPCC Express (child) through IPCC Gateway PG, network queuing
data is not available in the child or in the child agent/supervisor
desktop. The time spent in the network queue is not included in the
reporting metrics in the child. A call center manager who would
normally only look at the IPCC child reports will need to also look
at the parent ICM reports for network queuing data.
NULLDBINT
During the half-hour interval, the number of calls that resulted in an
error condition, such as when a routing script fails to find a target and
ErrorCountToHalf
there is no default route defined Refer to the Route_Call_Detail table
(page 278), RouterErrorCode field.
Examples:
Translation-routed calls are abandoned while en route to destination
target.
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
90
Chapter 2: All Tables
Call_Type_Half_Hour Table