Technical References

Keys
and
Null
Option:
Data Type:Description:Field Name:
Calls with mis-configured labels do not use default routing; for
example, when a route has not been defined.
NULLDBINT
The total handle time in seconds for handled calls of this call type
ending during the half-hour interval.
HandleTimeHalf
HandleTimeToHalf is the sum of the fields TalkTime, HoldTime and
WorkTime from the Termination_Call_Detail record.
This field is applicable to both ICM and IPCC Enterprise with the
following exception: it does not include the delay time for a call that
was abandoned after it was routed to a standard ACD unless the call
was translation routed.
NULLDBINT
The total hold time in seconds for calls of this call type ending during
the half-hour interval.
HoldTimeToHalf
This field is applicable to both ICM and IPCC Enterprise with the
following exception: it does not include the delay time for a call that
was abandoned after it was routed to a standard ACD unless the call
was translation routed.
NULLDBINT
Number of calls of this type that were routed to the default label during
the half-hour interval.
ICRDefaultRoutedToHalf
NULLDBINT
During the half-hour interval, the number of IncompleteCalls;which
are calls that were routed to an agent but failed to arrive.
IncompleteCallsHalf
An IncompleteCall can also be identified in the
Termination_Call_Detail record, as can any call with a
CallDispositionFlag of 7. This can occur under several conditions:
• Just as the CallRouter is about to send the agent a call, the agent,
while in the AVAILABLE state, pushes the head set button to enable
it.
• Just as the CallRouter is about to send the agent a call, the agent
otherwise attempts to make a call from the hard phone.
• Just as the CallRouter is about to send the agent a call, the agent,
while in the AVAILABLE state, is direct dialed.
• Network issues (congestion, glitches, etc).
• A caller disconnects in route to the agent.
Note: As IP transfers are so quick, this is an unlikely condition.
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
91
Chapter 2: All Tables
Call_Type_Half_Hour Table