Technical References

Keys
and
Null
Option:
Data Type:Description:Field Name:
• An incorrect label is configured for a device target. The call is sent
to the wrong number, so the agent never receives the call. This is a
common new installation problem.
This field is applicable to both ICM and IPCC Enterprise with the
following exception: it does not include the delay time for a call that
was abandoned after it was routed to a standard ACD unless the call
was translation routed.
NULLDBINT
Number of calls routed with an announcement node during the
half-hour period. This node returns a label to the network that specifies
the announcement to be played.
NetworkAnnouncementToHalf
NULLDBINT
Number of calls of this type that were routed to a Termination node
that specifies “use network default” during the half-hour interval. This
NetworkDefaultRoutedToHalf
node returns a label to the network that tells it to apply its default
treatment to the call.
NULLDBINT
The number of calls overflowed to another call type during the
half-hour interval.This field increments when a requalify or call type
node is executed in the script.
OverflowOutHalf
AK-1
NOT
NULL
DBFLT8
A unique ID assigned to each record and used internally by the
ICM/IPCC Enterprise software to track the record.
RecoveryKey
NULLDBINT
Reserved for future use.
Reserved1
NULLDBINT
Reserved for future use.
Reserved2
NULLDBINT
Reserved for future use.
Reserved3
NULLDBINT
Reserved for future use.
Reserved4
NULLDBFLT4
Reserved for future use.
Reserved5
NULLDBINT
Number of calls of this type that were routed to the Busy target during
the half-hour interval.
ReturnBusyToHalf
NULLDBINT
Count of calls that executed a Release node in their routing script in
the half-hour interval.
ReturnReleaseToHalf
NULLDBINT
Number of calls of this type that were routed to the Ring target during
the half-hour interval.
ReturnRingToHalf
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
92
Chapter 2: All Tables
Call_Type_Half_Hour Table