Technical References

Keys
and
Null
Option:
Data Type:Description:Field Name:
NULLDBINT
The number of calls to the call type that abandoned in the Router
queue during the interval.
RouterCallsAbandQToHalf
Does not include short calls.
The definition of this field changed in Release 7.0(0) from Calls
Abandon in Queue + Calls Abandoned At Agent + Calls Abandoned
in VRU to Calls Abandoned in Queue only.
For customers who are migrating from Release 6.0 to Release 7.0,
the data stored in RouterCallsAbandQ will be moved to
TotalCallsAband.
Note: RouterCallsAbandQ does not include calls that were abandoned
in the VRU. This value can be derived from TotalCallsAband -
RouterCallsAbandQ - RouterCallsAbandToAgent
Note: Note: In an IPCC Enterprise Gateway deployment, ICM (parent)
connected with an IPCC Enterprise with an IPCC System PG (child)
or IPCC Express (child) through IPCC Gateway PG, network queuing
data is not available in the child or in the child agent/supervisor
desktop. The time spent in the network queue is not included in the
reporting metrics in the child. A call center manager who would
normally only look at the IPCC child reports will need to also look
at the parent ICM reports for network queuing data.
NULLDBINT
The number of calls that abandoned at the agent desktop before being
answered in the half-hour interval.
RouterCallsAbandToAgentToHalf
Does not include short calls.
Termination_Call_Detail records generated by agent PG with a
CallDispositionFlag of 2 are counted as RouterCallsAbandToAgent.
Note: Note: In an IPCC Enterprise Gateway deployment, ICM (parent)
connected with an IPCC Enterprise with an IPCC System PG (child)
or IPCC Express (child) through IPCC Gateway PG, network queuing
data is not available in the child or in the child agent/supervisor
desktop. The time spent in the network queue is not included in the
reporting metrics in the child. A call center manager who would
normally only look at the IPCC child reports will need to also look
at the parent ICM reports for network queuing data.
NULLDBINT
The number of tasks of the call type assigned from the queue to be
routed in the half hour interval.
RouterQueueCallsToHalf
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
93
Chapter 2: All Tables
Call_Type_Half_Hour Table