Technical References

Keys
and
Null
Option:
Data Type:Description:Field Name:
Does not include short calls.
Note: Note: In an IPCC Enterprise Gateway deployment, ICM (parent)
connected with an IPCC Enterprise with an IPCC System PG (child)
or IPCC Express (child) through IPCC Gateway PG, network queuing
data is not available in the child or in the child agent/supervisor
desktop. The time spent in the network queue is not included in the
reporting metrics in the child. A call center manager who would
normally only look at the IPCC child reports will need to also look
at the parent ICM reports for network queuing data.
NULLDBINT
Count of the VRU handled calls marked as routed to agents in the
half-hour interval. This field is incremented only if the call’s routing
script sets the VRUProgress script variable to a certain value.
VruAssistedCallsToHalf
NULLDBINT
Count of the VRU calls marked as routed to agents as a result of caller
difficulties in the half-hour period. This field is incremented only if
VruForcedXferredCallsToHalf
the call's routing script sets the VRUProgress script variable to a
certain value.
NULLDBINT
Count of the VRU calls marked as handled at VRU in the half-hour
interval. This field is incremented only if the call's routing script sets
the VRUProgress script variable to a certain value.
VruHandledCallsToHalf
NULLDBINT
Count of the VRU unhandled calls that were marked as routed to
agents by caller request in the half-hour interval. This field is
VruOptOutUnhandledCallsToHalf
incremented only if the call's routing script sets the VRUProgress
script variable to a certain value.
NULLDBINT
Count of VRU calls marked with any VRUProgress value other than
the ToHalf in the half-hour period. This field is incremented only if
VruOtherCallsToHalf
the call's routing script sets the VRUProgress script variable to a
certain value.
NULLDBINT
Count of the VRU calls marked as routed to agents as a result of
normal script procedure in the half-hour period. This field is
VruScriptedXferredCallsToHalf
incremented only if the call's routing script sets the VRUProgress
script variable to a certain value.
NULLDBINT
The total time that all calls spent at the VRU in the half-hour interval.
VRUTimeToHalf
This is the total VRU time, whether the call was queued or not.
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
99
Chapter 2: All Tables
Call_Type_Half_Hour Table