Technical References

Fields in Call_Type_Map Table :
Keys and Null Option:Data Type:Description:Field Name:
PK, FK NOT NULLDBINT
Foreign key from the Call Type table. CallTypeID and Item together
form a unique key.
CallTypeID
NULLDESCRIPTION
Additional information about the association of this script to this call
type.
Description
PK NOT NULLDBINT
The position of this schedule entry within the list of entries for this
call type.
Item
FK, IE-1 NOT NULLDBINT
Foreign key from the Master Script table.
MasterScriptID
NOT NULLvarchar(64)
A script schedule entry in an internal format used by the Script Editor.
ScriptSchedule
Call_Type_Real_Time Table
This table is part of the Script category (page 451). For database rules, click here. (page 509)
Local database only.
Provides real-time statistics for each call type defined in the software. The software generates
a Call_Type_Real_Time record for each call type.
Related tables
Call Type (page 74) (via CallTypeID)
Master Script (page 232) (via MasterScriptID)
Script (page 317) (via ScriptID)
Table 50: Indexes for Call_Type_Real_Time Table
index_keysindex_descriptionindex_name
CallTypeIDclustered, unique, primary key
located on PRIMARY
XPKCall_Type_Real_Time
Fields in Call_Type_Real_Time Table :
Keys
and
Null
Option:
Data Type:Description:Field Name:
NULLDBINT
Within the current half-hour interval, the number of calls that encountered
an error when the call is at the agent desktop.
AgentErrorCountHalf
NULLDBINT
The number of calls that encounter an error when the call is at the agent
desktop since midnight.
AgentErrorCountToday
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
101
Chapter 2: All Tables
Call_Type_Real_Time Table