Technical References

Keys
and
Null
Option:
Data Type:Description:Field Name:
NULLDBINT
The total number of calls of this call type that left the CallRouter queue
during the rolling five-minute interval.
CallsLeftQTo5
Note: Note: In an IPCC Enterprise Gateway deployment, ICM (parent)
connected with an IPCC Enterprise with an IPCC System PG (child) or
IPCC Express (child) through IPCC Gateway PG, network queuing data
is not available in the child or in the child agent/supervisor desktop. The
time spent in the network queue is not included in the reporting metrics
in the child. A call center manager who would normally only look at the
IPCC child reports will need to also look at the parent ICM reports for
network queuing data.
NULLDBINT
The total number of calls of this call type offered during the current
half-hour interval.
CallsOfferedHalf
NULLDBINT
The number of calls of this call type offered during the rolling five-minute
interval.
CallsOfferedTo5
NULLDBINT
The total number of calls of this call type offered to this call type since
midnight.
CallsOfferedToday
NULLDBINT
The number of calls that have been Redirected On No Answer in the
current half-hour interval. This does not include calls rerouted using the
router requery feature.
CallsRONAHalf
This field is applicable to both ICM and IPCC Enterprise with the
following exception: the field is not incremented if the call is answered
by an agent on a standard ACD unless the call was translation routed.
NULLDBINT
The number of calls that have been Redirected On No Answer in this in
the rolling five-minute interval. This does not include calls rerouted
using the router requery feature.
CallsRONATo5
NULLDBINT
The number of calls that have been Redirected On No Answer since
midnight. This does not include calls rerouted using the router requery
feature.
CallsRONAToday
NULLDBINT
For IPCC Express, the number of calls that executed a Label node or
a Divert Label node in their routing script in the current half-hour interval.
CallsRoutedNonAgentHalf
For ICM, the number of calls that executed a Label node or a Divert
Label node in their routing script; or were routed to a standard ACD
without using a translation route in the half-hour interval.
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
107
Chapter 2: All Tables
Call_Type_Real_Time Table