Technical References

Keys
and
Null
Option:
Data Type:Description:Field Name:
NULLDBINT
For IPCC Express, the number of calls that executed a Label node or
a Divert Label node in their routing script in the rolling five-minute
interval.
CallsRoutedNonAgentTo5
For ICM, the number of calls that executed a Label node or a Divert
Label node in their routing script; or were routed to a standard ACD
without using a translation route in this five-minute interval.
NULLDBINT
For IPCC Express, the number of calls that executed a Label node or
a Divert Label node in their routing script since midnight.
CallsRoutedNonAgentToday
For ICM, the number of calls that executed a Label node or a Divert
Label node in their routing script; or were routed to a standard ACD
without using a translation route since midnight.
NULLDBINT
Number of calls of this type that have been routed since midnight.
CallsRoutedToday
NULLDBINT
Number of calls of this type that have been routed during the current
half-hour interval.
CallsRoutedToHalf
PK, FK
NOT
NULL
DBINT
Identifies the call type.
CallTypeID
NULLDBINT
The total time spent by calls of this call type that abandoned calls within
the current half-hour interval.
CTDelayAbandTimeHalf
This time begins when the call reaches the Router or when the call
changes CallTypes and ends when the call disconnects.
This time is reset if the CallType changes.
Note: Note: In an IPCC Enterprise Gateway deployment, ICM (parent)
connected with an IPCC Enterprise with an IPCC System PG (child) or
IPCC Express (child) through IPCC Gateway PG, network queuing data
is not available in the child or in the child agent/supervisor desktop. The
time spent in the network queue is not included in the reporting metrics
in the child. A call center manager who would normally only look at the
IPCC child reports will need to also look at the parent ICM reports for
network queuing data.
NULLDBINT
The total time spent by calls of this call type that abandoned calls within
the rolling five-minute interval.
CTDelayAbandTimeTo5
This time begins when the call reaches the Router or when the call
changes CallTypes and ends when the call disconnects.
This time is reset if the CallType changes.
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
108
Chapter 2: All Tables
Call_Type_Real_Time Table